Personal account Tele2

Today, any mobile operator has a whole personal account system where the subscriber can independently perform many operations. This includes changing the tariff plan, replenishing your account, connecting additional services, contacting technical support and much more. Operator Tele2 was no exception.

We invite you to consider this system in detail on their website and mobile application. Let’s also not forget about the office for business clients and instructions for use.

Registration of a personal account on the website tele2.ru

Connecting to the operator’s services and creating a personal account on its official portal is an important procedure. Therefore, Tele2 has made this procedure as easy as possible. Even users with a small range of knowledge and skills in this area will be able to create a Tele2 personal account.

To create an account you must do the following:

Go to the official website of the operator;

Find the “Personal Account” section;

Next, click on the “Login” form;

We mark your phone number registered with this operator. You will soon receive a message with your password. This password is required to log in to the site and go to your personal account. The procedure for registering a new phone number should be completed at the nearest operator service center. To connect, you must present your passport.

How to log into a corporate account

The Tele2 company takes care of corporate clients and businessmen, for whom a separate Personal Account has been created. Let's look at how to enter it.

On the Tele2 page, find the “For business” link at the top left.
Click on it and select your region as described above.
Click the "Login" button.
Upon initial login, you must register.
When purchasing a starter package, the PUK code is indicated in the documents. It will be the password for logging into your account.
Fill in your phone number.
Enter the PUK code in the “Password” field.
Next, log in using the “Login” button.

Corporate clients can obtain additional information by calling 636. Otherwise, the corporate account is practically no different from a regular personal account.

Login to your Tele2 personal account

By logging into your Tele2 personal account, you will receive full control over your services received from the company. Here you set up your tariff, activate or deactivate additional services, and top up your account. You can log in to the system either from a personal computer or from a phone/tablet, provided that you have installed applications for the convenience of working with your account. To make logging into the system as comfortable as possible, 2 authorization options are offered, available after registering your personal data in the system.

By login and password

After registering in the system, the Tele2 client creates a unique password to log into the account, which serves as the key to the personal account. To re-enter, just use the authorization form:

select the password entry tab;

indicate your mobile and created password; if you work on your computer, you can save your account;

Note! The system itself will display the first digits of your mobile phone when you place the cursor on the desired line.

Confirm your login by clicking on the “Login” button. The system will check the data and open access to your account.

No password

You can log in without a password. To do this, use the first tab on the user login page. To do this, you must have your mobile phone with you, with the mobile number specified during registration in your personal account.

The login procedure will be as follows:

open the tab for mobile authorization;

indicate your number in international format;
the system will issue a request on the subscriber’s mobile phone and ask you to indicate the number “1” in the free field if you are the one trying to open your account.

After this, the login will be confirmed and your personal account will open in front of you.

Password recovery

In the same authorization field, Tele2 customers have access to a service for recovering a forgotten password. You can always log in using your mobile phone if it is constantly connected. But in some cases, it is still better to update your password in order to have an alternative to log into your account.

Recovering your password will take a couple of minutes:

in the tab to log in using your login and password, click on the data recovery button;

the system will again prompt you to indicate your registered mobile number;

After entering the data, the system will send a new one-time password, which you indicate in the form that opens.

After access is restored, you need to update the old password in your profile settings.

Login by number and secret code

You will need to enter the previously received code into the form. This way you can log in without a phone at all. If you don’t have your mobile phone at hand, you can restore it or get a new one. To do this, on the login page, click on the “Recover or get a new password” link. The system will send an SMS message with numbers that should be entered into the form no later than 10 minutes from the moment of sending. After entering, I am immediately redirected to my page.

You can restore the ability to log in via email or using the PUK code indicated on the SIM card. Additional information on recovery is available by calling 611 - helpline.

Tele2 mobile application

Tele2 tries to give its customers the best, which means that they have not forgotten about users who actively use smartphones. Convenient and practical software has been developed for them, which can be installed on Android and iOS. You can download applications directly from your mobile phone by going to the standard software store for your system.

For example, for Android, installing the application will be as follows:

in the search, enter the name “My Tele 2”, after which a list of available programs will be offered;

select the official application and install it on your mobile.

It is worth noting that for the convenience of users there are also direct links for downloading the software; you just need to choose the appropriate platform:

Android: https://play.google.com/store/apps/details?id=ru.tele2.mytele2&hl=ru;
iOS: https://apps.apple.com/ru/app/%D0%BC%D0%BE%D0%B9-tele2/id1010648429.

Tele2 personal account functions

It doesn’t matter what you use, a phone or a computer, you get the same access to your personal account, and therefore to its functionality. Only in your Tele2 account you can:

quickly control your balance, replenish it in a timely manner, and even use it;

selection of the current and most attractive service package;

suspension of a previously selected tariff plan;
the ability to connect new services at the right time, as well as disable them if they are no longer needed;

checking remaining traffic and package minutes;

the ability to use a loyalty program;
ordering details on your account;
contacting technical support and much more.

How to get and restore your PUK code

through the official Tele2 website;
personal message via email.

By phone

In the Tele2 communication salon

If your phone is already blocked and you don’t have a personal account, you can send an email to the official TELE2 address [email protected]

Find out the operating hours of the service department.
Visit the operator's salon.
Describe the problem to the employee and present documents.

Call details

In your Tele2 personal account, call details will be available after the following procedures are completed:

We go to the official portal of the Tele2 operator. We look for the “Personal Account” window and click on it.

After that, enter your phone number and password to log in to your account.

Already in your account, under the account balance, there is a “View details” window, or you can enter the “Expenses and payments” menu section.

Now we should note the time for which call details are required, then we note the method of receipt.

After carrying out these actions, you need to wait a little and the system will give the result.

Please note that the account detailing service is paid and costs 15 rubles; the money is debited from the number’s balance. If the same operation is performed at service offices, then you will have to pay 30 rubles for it.

Tele2 and location

After logging in, a question appears at the top of the page whether your region is Moscow and the Moscow region. To change the location, click on the selected city (the inscription in the upper right corner). Next, a full-page window opens, which contains a complete list of Russian subjects (regions, districts, republics, territories). To quickly find the desired phrase, enter your city in the Tele2 search bar. Click on the displayed result. Ready.

Don’t worry, your personal account remains the same for all Tele2 users, regardless of the subscriber’s place of residence. Voronezh, Chelyabinsk, Krasnoyarsk, Tula, Novosibirsk, Kursk, Nizhny Novgorod, Volgograd, Perm. All these and other cities have the same cabinet.

Personal account for corporate clients

Business tariffs from Tele2 for corporate clients save time and money. Your personal account will be available after submitting an application on the operator’s website. It provides information on tariffs and discounts, services, roaming, Internet, M2M. There is a technical support service that promptly responds to customer requests and provides assistance in case of any problems when using services, tariffs, etc.

So, in order to become a corporate client and gain access to the business version of Tele2’s personal account, you must complete the following steps:

open the Tele2 page and select the desired service region;

Among the proposed tariff plans, choose the one that best suits your needs (package offers XS, S, M and L), for the convenience of clients, it is possible to study the tariff in more detail;

click on the appropriate offer;

proceed to filling out the connection application data: indicate the number of cards required, organization data and contact details of the representative for communication, then click on the link to complete the application.

Interface features

Let's look at the management features, the main sections of LC Tele2 and a brief description of them:

Desktop. On the main page of the service there are bright status widgets. They display the exact number of package balances, available balance in the current month, telephone number and name of the connected tariff plan.
Tariff and balances. The section describes in detail the established contract and provides a report on available balances in the current billing period.
Balance. The tab indicates the current status of your personal account. Here you can make financial transactions, top up your balance, and activate automatic payments.
Services. A list of all activated options on the phone number appears on the screen. In the section you can install or disable additional functions.
Expenses. The page displays information about all previous payment transactions from the account.
Profile. The tab contains the personal information of the owner of the SIM card, the email address, full name.
Alerts. The section displays received system notifications from the telecom operator.
Settings. Security parameters are set here, you can change the security password for your account, and forwarding is configured.

The main menu of the online service presents artificial intelligence - “Mia”; based on your actions and expenses, she will prepare an ideal personal offer.

Account replenishment and auto payment

allows you to top up your mobile account automatically when the balance has reached the minimum threshold.

To activate the option, in your Personal Account you should go to the special section “New automatic payment” and enter all the required parameters:

payment type by parameter threshold;
replenishment amount;
maximum number of top-ups per month (limit).

Then you should fill in your bank card details. You can disable the service at any time if you wish. You can also replenish your account in your Personal Account with an amount from 50 to 15,000 rubles. To do this, you need to fill out a special form, entering the phone number, top-up amount, and bank card details in the fields. The money will be credited to your account within a few minutes.

Features of the mobile company Tele2

Tele2 is an international telecommunications company based in Switzerland. Since 2003, it has been active as a mobile operator in Russia (T2 Mobile). During this relatively short period, the company was able to gain great popularity among Russians and seriously compete with its opponents (MTS, Beeline, Megafon). The reasons for such rapid development in the communications market are mainly due to several factors:

Inexpensive subscription fee for favorable tariff conditions. As an example, we can consider the differences between the “Very Black” tariffs from Tele two and Smart from MTS. For the first tariff plan you need to pay 250 rubles per month. For this money, the consumer receives 15 gigabytes of traffic, unlimited calls to Tele2, 300 minutes to numbers of other operators and 300 free SMS. On MTS, the conditions are much more modest: there is the same unlimited number for the numbers of your operator, but the Internet package is only 2 GB.
Honest attitude of the operator towards subscribers. This means that the person who has issued a SIM card does not receive, in addition, hidden subscriptions and services for which automatic payment will be charged.
Prompt customer support service. At any time of the day, the subscriber can receive all the answers to his questions. In addition, the dispatcher has the right to access the number settings, that is, if necessary, he will be able to change the tariff or remove an unnecessary option.
Convenient self-service services. Using any gadget, you can go to the main menu, where you can perform all actions with your number, including refusing service.

There are also shortcomings in the work of the mobile operator. First of all, we can note the lack of unlimited Internet , or rather, Tele2’s refusal to do so. Those users who use archived tariffs, for example, “Infinitely Black”, may not worry for now, but new subscribers are only given the opportunity to install a tariff with a maximum Internet volume of 15 GB.

For this reason, it is important to promptly monitor the traffic status using USSD commands or a special resource on the official website. By logging into “My personal Tele 2 account”, you can buy an additional Internet package, having previously selected its size.

Management of services in the account

Your personal account provides online access to current subscriber data. At the same time, the conditions for using the communication service can be adjusted in accordance with its needs. Authorization in the system is possible after creating an account. To do this, use the “Registration” item, after which the user will be able to:

connect/disconnect services;
replenish balance;
see how much money is left in the account;
detail your own expenses;
select/configure tariff plans.

How to disable your Tele2 personal account?

How to disable your Tele2 personal account? Let's name several ways. The first and easiest way to disable the account is to contact the Tele2 operator. To disable this service, you will need to present a passport or other identification document.

In addition, you will be required to write an application. Therefore, this method is not very convenient. In addition, you can disable account services in your personal account itself. To do this, go to the “Tariffs and Services” section. Then we find the following - “Service Management”. Then the “My Services” window should appear. In this section you can disable unnecessary operator services.

Promised payment Tele2

If the balance is zero, the provision of most communication services is suspended. But running to the nearest ATM or terminal to make a payment is not always convenient. In this case, Tele2 subscribers are available. It allows you to temporarily top up your account “on credit”, i.e. at the expense of the operator. The amount provided will depend on the period of use of the operator’s services.

Important . You can activate the “Promised payment” option no earlier than 30 days after concluding an agreement with the operator. It is available if the subscriber’s balance is less than 30 rubles.

To activate a trust payment, simply execute the USSD command *122# on your phone. You will receive an SMS about the funds being credited.

The commission for using the option ranges from 10 to 50 rubles. It depends on the amount of the trust payment. The operator can lend from 50 to 500 rubles.

The amount of the provided promised payment will be written off automatically when the next payment is made, if it is sufficient to pay off the debt, and it will also be written off regardless of the state of the balance on the expiration date of the service. You can use the option again immediately after paying off the previous debt.

Important . Funds from the promised payment cannot be transferred to another Tele2 client or spent on paying fines or services.