We invite you to find out why messages are coming from number 313 on Tele-2. Typically, these notifications are associated with debiting money from your account. Many Tele-2 subscribers encounter a service that operates under the number 313. It allows you to use your mobile operator account to receive. In other words, users receive an SMS indicating that funds have been debited from their account for connecting certain services.
What messages do you receive from number 313?
Let's look at some of the most common notifications that users receive.
- Deferred payment . The mobile operator allows you to receive small loans. For example, when a client does not have enough funds to pay for a service or product, the company immediately offers to use a loan. The debt must be paid within a few days. To refuse, simply send a response - the number 0. However, sometimes errors are observed. Despite the refusal, the company still connects lending. And then the cost of the service is written off - 60 rubles. Typically, the loan duration is 3 days and is extended depending on the amount.
- Notice of debt payment . Often the consequence of a secretly issued loan is the appearance of debt. And then the company sends a message to the user asking him to deposit a certain amount in a timely manner. If you refuse, the number may be temporarily blocked. And then it will be impossible to use cellular communication services. To unblock the number, you will need to pay the balance of the debt plus accrued interest.
- Refusal or confirmation of write-off . Representatives of the mobile operator claim that such messages appear after the installation of malicious software. The user receives an SMS message about connecting to a paid subscription. After that, funds for unused services begin to be regularly written off. That is, the programs independently send messages to paid numbers. To avoid this problem, you should install applications from trusted sources.
What kind of messages are coming?
Number 313 is an automatic service responsible for sending notifications about money transfers made by the user using the account of the telecom operator Tele2. Most often included in the distribution group of the “Payments and Transfers” service.
In simple terms, a kind of check comes from this number, indicating some payments from the SIM card balance, changes in the subscriber payment settings or connection of financial services.
Messages about debiting from number 313 in Tele2
User reviews
Many subscribers write that messages can come from short numbers 312, 313, 3116 and others. Contact center employees refuse to return written-off funds. Sometimes the refusal is accompanied by a justification. Some company employees help users solve the problem. According to one user's review, 500 rubles were returned after an unjustified write-off of 90 rubles. That is, in addition to the lost amount itself, compensation was issued. Of course, it is impossible to find evidence. It remains to take the users' word for it.
Combinations for managing balance
Tele2 commands with which you can manage your mobile account balance:
- *105# – data on the cash balance;
- *122# – information about credit funds provided under the terms of the “Promised Payment” program;
- *123# – request to top up your account with other network users under the terms of the “Top up my account” program;
- *106*card number# – activation of the replenishment card;
- *145# – information about the possibility of replenishing the balance of another user under the terms of the Mobile Transfer program.
How to disable a paid subscription
The goal of most subscribers is to disable a paid subscription:
• Call the hotline. Dial 611 and ask employees to disable the paid service called “Payments and Transfers.” You can also visit a communication salon in person to write an application. • Sending a USSD request. Dial the character combination *179*0# on your mobile device. Press the call button. All charges will be stopped, with the exception of the cost of basic services connected to your tariff plan. • Using your personal account. Visit your personal account and open the “Services” section. Remove unnecessary paid subscriptions.
List of combinations for managing services
USSD commands make it possible to connect or disconnect services, and find out the remaining free traffic on the network.
These include:
- *107# – tariff plan information;
- *108# – name of the current tariff plan;
- *146# – reference data on tariffs in force while roaming;
- *115# – request to receive a message about the “Gudok” service;
- *115*0# – command;
- *118# – receiving information about connection to;
- *220*1*subscriber number# – entering the number in “ ”;
- *111# – information about the capabilities of the Tele2-Gid mobile portal;
- *153# – full control over payments.
Payments and transfers
Dial *145# and follow further instructions on the portal.
We ask you to promptly contact Tele2 customer support at 611.
The period for crediting the transfer to a bank card or bank account can range from several minutes to 5 working days. Transfers at branches of money transfer systems (to receive cash) are made within a few minutes. When transferred to a mobile phone, funds can be credited within 10 minutes. If the funds have not arrived in your account, check the correctness of the entered data and contact the Tele2 reference and information service at 611 or contact the Support Service via online chat or any other convenient means that you can find in the “Where to contact” section "
Only the owner of the identity document specified when making the transfer can receive a transfer in money transfer systems. In this document, the last name, first name and patronymic must completely coincide with those indicated in the translation. Your adult relative can receive the transfer if he presents a notarized power of attorney on your behalf and a document proving his identity. To receive a transfer, you must provide the transfer control number, which is sent as an SMS to the phone from which the money was transferred.
Contact the Tele2 reference and information service by toll-free number 611 or contact the Support Service via online chat or any other convenient means that you can find in the “Where to contact” section.
If for some reason you cannot receive a money transfer sent to money transfer systems at the selected branch, you must contact the Tele2 reference and information service at toll-free number 611 or contact the Support Service via online chat or any other convenient means that You can find it in the “Where to contact” section.
In this case, you can contact the Tele2 help desk by toll-free number 611 or contact the Support Service via online chat or any other convenient means that you can find in the “Where to contact” section.
After the transfer, an SMS report on the success of the operation will be sent to your phone number.
Transfers can only be sent in rubles.
All necessary information can be found:
- in a loan agreement concluded with the bank that issued the loan;
- by calling the bank's hotline.
The amount can be credited to your account within 5 working days. If the deadline has expired and the amount has not been received, contact the MOBI.Money customer support service toll-free at 8-800-555-3115.
In this case, you need to contact the Tele2 reference and information service by toll-free number 611 or contact the Support Service via online chat or any other convenient means that you can find in the “Where to contact” section.
When using this payment method, you must activate funds through special devices at metro stations.
Useful numbers for all Tele2 network subscribers
Short useful Tele2 numbers that allow you to use the network as comfortably as possible:
- *201# – ability to find out your own number;
- *202# – request to receive WAP/GPRS/MMS settings for a specific device model;
- *120# and *120*1# – translation of the USSD service into another language.
To expand functionality and improve operator performance, the network provides not only USSD commands, but also Tele2 service numbers, which allow you to manage your balance and tariff. It will be useful to know and save for yourself.
These include:
- 611 – technical customer support service;
- 630 – replacement of the current tariff plan;
- 600 – conditions for the functioning of voice mail and message management;
- 693 – request to receive information about current tariffs for mobile Internet;
- 655 – information about current offers for communication;
- 688 – information about tariffs on the network and roaming;
- 691 – information about current promotions and offers;
- 692 – information about existing methods;
- 679 – request to receive automatic settings for accessing the Internet;
- 629 – terms and conditions of the “Mobile transfer” service;
- 637 – background information about the “Promised Payment” program;
- 678 – .
Many subscribers of a mobile operator have a question about what kind of number 312 Tele2 is. An SMS notification is sent to the phone stating that funds have been debited from the user's account for the use of paid services, even if they were not ordered. In order to solve the problem of missing personal funds, you should understand what this service is and take appropriate measures. Be careful not to become a victim of scammers.
When making purchases or ordering services through the Tele2 payment system, a message confirming the operation is sent to the customer’s number. Fraudsters have begun to use this opportunity for personal enrichment. When using the Internet, subscribers go to sites where the bot is installed and automatically, without personal knowledge, fill out an application, after which they receive a notification about the upcoming payment.
Service numbers for paid services
By calling 611 Tele2, a subscriber can contact the support service, where a consultant will help determine which paid offers have been activated.
- Number 70550 Tele2 is a bot that offers to activate
- Number 396 on Tele2: this is a horoscope. The service, of course, is paid and in little demand.
- Number 315 Tele2 is associated with receiving the promised payment. When you request it, you need to send a message specifically to it.
- Number 312 in Tele2, subscribers will find out when they confirm. For example, it is used when transferring money from a SIM card.
- Number 0550 from Tele2 offers the “Beep” option. At first it is free, which attracts callers and subscribers.
- A message usually comes from Tele2 number 687 They ask you to evaluate the communication services provided and the work of the employees. In this way the company receives feedback from customers. Replying to such SMS does not withdraw money from the account.
- disable SMS from number 684 on Tele if the subscriber does not actually use.
- Number 455 Tele2 is a request for SMS content. It opens the SIM menu.
- SMS from number 401 are associated with the “Subject” option. It connects without additional confirmation, for example, through the SIM menu, so it is very common.
- Service is called using number 5040 Here you can find a complete list of all paid subscriptions and options.
Why do I receive SMS?
Every subscriber must have sooner or later encountered incoming short text messages from the short number 312. Here the client has a logical question, 312 Tele2, what is this number? Often after this, funds disappear from the account. A natural question arises: what is this and why does it happen?
Important! The mobile operator Tele2 does not automatically activate paid SMS mailings, and also does not debit funds from the accounts of its customers; if this happens, it means that the subscriber has a certain paid service activated.
Let's consider in practice what SMS alerts that come from the short text number 312 to Tele2 subscribers can mean:
- The subscriber makes a purchase, makes a paid subscription to SMS newsletters, or orders something else.
- A specific order for a service is paid for, or funds are debited automatically for its early provision.
- An SMS notification coming from number 312 informs you that a certain operation has been completed.
Any visits to suspicious sites, clicking on malicious links, or subscribing with the obligatory entry of a phone number is a paid service, for which funds are debited from your balance account on Tele2. The subscriber is informed about this by an alert from the short number 312. The trouble is that a certain service or option can be activated without your awareness or with the help of a stranger who previously had access to the phone. Before you fall into despair, you can contact your operator and consult about connected subscriptions and their cost.
Important! To communicate with the Tele2 operator, you use the short number 611; calls to it are free, but to receive information from a company representative you will need to provide your passport data or the number of a previously concluded agreement with a mobile operator.
Limits and restrictions
When paying from a mobile account, there are the following restrictions:
Services are available to individuals and corporate subscribers who have personal balances.
When paying from a mobile account, it is impossible to use credit and bonus funds, funds received within the framework, as well as funds accrued through promotions, discounts on communication services provided by Tele2, discounts on the initial volume of services provided upon concluding a contract (purchase of a set of services , equipment) and starting payment.
Additional Information
SMS from number 312 on Tele2 what it is is now clear. Additionally, you should study the rules for using this service. For information about subscriptions, you can:
- Log in to your personal account.
- Use the mobile application.
- Dial USSD request *189* and press the call button.
- Call the short number 0550.
An SMS notification will be automatically sent with information about active subscriptions and the cost of services provided.
If you have any additional questions, call 70550. An experienced employee will provide all the necessary information about the current options and, if necessary, disable active services. A qualified operator can answer any informational or technical question. To deactivate options or obtain information, visit a service center. In this case, you need to have your passport with you.
Modern people are mobile and at different times, depending on the situation, they may be in different places far from cities or simply do not have the free time and funds to timely replenish the account balance on their mobile phone. In order to simplify the life of its customers and make the use of their mobile phone more comfortable, the Tele2 company offers to use in emergency situations to credit a temporary trust amount to the mobile numbers of regular subscribers. It turns out that the subscriber borrows money from TELE2.
After ordering this service, a Tele2 network subscriber does not have to worry that his connection or mobile Internet may be suddenly interrupted.
The most popular . To do this, it is necessary that the expenses for the last month be at least 100 rubles, the commission is 15 rubles, and the loan term is 3 days.
Conditions of receipt
In order to order, your mobile number must be activated more than four months ago, your current account is less than 30 rubles, or your debt is no more than 10 rubles. The service is provided for a period of up to three days, during which you undertake to replenish your account with the amount of the debt plus three rubles of commission for using the service.
In order to find out if your number is available, you need to dial the combination: *122# call and receive confirmation. In response to your request, the operator will send a technical message with detailed information about the available amount of temporary credit, the cost of the commission for providing the service and instructions for connecting it.
How to borrow from TELE2
For instant activation, you need to dial the combination in USSD request format: *122*1#
, in this case, the minimum available amount of temporary balance replenishment will be credited to your mobile account, if this operation is available for your number.
Second option
activating the service is a call to the short number 637, during which you will need to follow the system commands.
Depending on the specific region, the “Promised Payment” service can be valid for from three to ten days; after the expiration of the service, the amount of the received loan and the commission for use will be withdrawn from your account automatically. If the subscriber does not top up his current account in a timely manner, further use of such a number may be temporarily blocked by the operator.
A secondary order for a temporary loan service may be available immediately after the previous debt amount and commission are automatically written off, or within a period of one to eight days. This condition may be established depending on the regions in which Tele2 services are provided.
Price
Activation from Tele2 is completely free. There is no subscription fee when using this service. The commission for using the temporary loan service is withdrawn at the time the debt amount is written off and can range from three to twenty rubles, but in Moscow, if you want, the loan period will be 7 days and the commission will be 30 rubles.
The specific amount of the commission depends on the region of provision of services by the mobile operator Tele2; for more details, see the cost in the section, the duration of the service and the amount of the loan provided. The longer you have been a Tele2 subscriber and the greater your previous top-up payments, the higher the available loan amount provided according to your funds may be.
Why can't I take the promised payment?
The amount of the promised payment depends on the total amount of debits for the previous calendar month and on the number of days from the moment the SIM card was activated. The minimum conditions are 100 rubles as debits in the previous month (August), as well as 29 days or more from the date of SIM activation.
Let's figure out where SMS messages from number 313 on Tele2 come from: what is it and why do you find out about money being written off from your account?
How to take deferred payment on Tele2
How to take a deferred payment on Tele2 if there is a need to use the service? You can do this in several ways:
- By typing *122# on your phone keypad. In response, you will receive a message with the terms of payment: available amount and expiration date. With the response command you will be able to take out the required loan amount.
- Log in to the user account on the official Tele2 website. Next, you need to find the Services section and select the required option.
- By calling a specialist at 0611 (free call). Tell the operator that you want to use the service and follow further instructions.
