Why SMS messages don’t arrive on Tele2: let’s solve the problem together

Memory full

Often this factor is not even remembered - meanwhile, this is one of the most common reasons why SMS messages do not arrive on Tele2. The situation can be corrected so easily that even a child can do it! You need to do the following:

• Open “Messages” by clicking on the corresponding icon;
• Mark messages that are no longer needed;
• Click on the delete icon (usually marked with a trash can icon);

• Confirm the action.

Within a few minutes, previously undelivered SMS messages will be sent to your smartphone. This is only the first reason why SMS messages do not reach Tele2 - there are others, which we will discuss below.

Do Not Disturb mode is enabled

7. Problem with SMS center settings Photos, videos and music tracks can be stored in the cloud. Memory can be cleared using standard means or using third-party programs. The latter should be treated with caution, since in most cases they do more harm than good - they take up a lot of space and constantly hang in the background, “eating up” the battery charge.

• failure during activation, no message was received within 3 days about the start of the service;
• SMS duplication;
• partial notification (not all balance changes are displayed);
• Alerts work only for one card (main).

Lock option

Perhaps you previously enabled the option to block certain users? Remember if you worked with the black list - this explains why messages are not received on your phone.

Let's check and disable the option if necessary. The instructions are approximate, since the names of menu items may differ in different models and brands of smartphones:

• Open message settings;
• Look for the “Black List” or “Blocked” icons;
• Check if the number of an important user is in the list - perhaps he got there by mistake;
• If necessary, remove the subscriber from the black list;

Instructions may differ slightly on different operating systems:

• Now go back to the menu and look for the "Spam Filter", "Block" or "Filter" options;
• Turn off the toggle switches next to these names.

Done, you won’t have to complain anymore that SMS messages aren’t coming to Tele2! Let's continue to figure out what other difficulties arise on the user's path?

Why don’t I receive SMS messages with a confirmation code on my phone and what to do in this case

• Find the “Sounds and vibration” section in the “Settings” application and open it;
• Select Do Not Disturb and switch the key to the Off position.

5. SMS messages do not arrive on your phone because they are blacklisted or spam.

6. Virus on the phone

• Avast Mobile Security,
• Bitdefender Mobile Security & Antivirus,
• ESET Mobile Security & Antivirus,
• Kaspersky Internet Security.

Tip: Use the device's built-in application cache cleaning tools to optimize memory.

Black list

Previously, we discussed blocking using telephone means - but you can block subscribers using a special one from the Tele2 operator. It would be a good idea to make sure that there are no specific users on the blacklist!

• Open your Tele2 personal account and go to the list of connected services;

• Check if there is a “Black List”;
• Or enter *220# to check the option status.

Found that the service has been activated? It's worth checking which phones you've blacklisted! Perhaps this is where the answer to the question of why SMS does not arrive on the Tele2 phone lies.

If necessary, remove phones from the blacklist and wait for a positive result - now you will receive all messages. Note! As part of the option, you can receive data about which of the blacklist subscribers called you, but you will not receive information about incoming SMS!

Shall we continue? You need to figure out other reasons for the problem and understand what to do if you don’t receive SMS messages on Tele2.

Authorization denied

A message appears stating that authorization is prohibited, probably due to prolonged downtime of the number. So, if a subscriber has not been active from his SIM card for a year or more, he will be automatically deactivated.

Another reason may be that a specific subscriber is blocked. This also occurs when there is no activity or any detected fraudulent activity. Equally likely is the incorrect designation of the password and login. To eliminate such an annoying error, you must:

• carefully enter all characters;
• check the layout language – most often Russian, English;
• inclusion of special registers, namely capital letters and symbols.

If a person cannot log into his Tele2 personal account, this may be because the number is not registered in a specific network. The solution to the problem is subsequent authorization and identification of the user.

Third Party Applications

Sometimes difficulties come with installing a third-party application that blocks the service. What to do, how to figure out the problem program?

• If the problems started recently, remember what applications you downloaded from the store;
• Consistently remove them from your phone and check their functionality.

Another possible reason is that a virus has entered your smartphone along with the program. It would be a good idea to scan your device with an antivirus. This procedure should be repeated constantly!

Important! The problem may occur when a Tele2 number is blocked. If you haven’t topped up your balance for a long time and have gone into a deep minus, the SIM card is temporarily “frozen”. Until you top up your account, you won’t see your inbox – so it’s worth checking your balance before you begin the manipulations described above!

Setting up SMS center Tele2

To receive and send text messages, you should check the correctness of the service data:

1. Go to the settings of the main phone menu and select the SMS message receiving center section.
2. In this section, you should check the telephone number of the operator’s center depending on the home region of the subscriber’s network, which can be found on the company’s website, by calling 611, in the contract for the client’s starter package or tariff plan.
3. In the same section, you should make sure that the specified message type parameter is correct - standard text SMS.
4. In the data channel item, you must specify the GSM value.
5. After entering and saving all the necessary settings, it is recommended to restart the mobile device for its successful operation.

Difficulties with a smartphone

Finally, we’ll tell you why SMS do not arrive on your phone on Tele2 due to technical problems. A failure can occur deep in the device parameters, which is why SMS messages do not arrive - you will not be able to cope with the situation on your own.

First, test the operation of the SIM card by placing it in another device. If everything is in order and SMS are received, the device needs to be taken in for repair.

We taught you what to do if Tele2 SMS messages do not arrive on your phone! You are armed with knowledge that will help you get out of a difficult situation! In a few minutes, you will regain the ability to receive SMS messages and will be able to communicate as before.

SIM card damage or number expiration

If SMS messages do not arrive because the number has expired or the SIM card has been damaged, you need to replace it with a working version:

1. to replace a damaged SIM card or a smaller card, you need to contact the operator’s office;
2. When applying for a replacement card, you must provide identification documents ;
3. When changing a number, a one-time payment of 50 rubles is made. (the same for all tariff plans), which is credited to the subscriber’s account after the duplicate is activated;
4. funds from the main and bonus accounts , the current tariff plan and the activated package of services are transferred to the new SIM card;
5. another number can be ordered on the website; at the client’s request, the courier will deliver it to his home address; the starter package is handed over upon presentation of identification documents; You can pay for the service in cash after delivery.

Sometimes it is not possible to personally visit the office to get a duplicate. In this case, you can issue a power of attorney for another person indicating your passport details. The authorized person, presenting his passport and power of attorney, leaves an application, pays for the service and then picks up a new SIM card.

wrong phone number

In addition to entering the number incorrectly, the reason for the message that it is incorrect may be that the card is blocked. In such a case, the subscriber cannot log into the personal account. The reasons can be found out from the operator by dialing 611. After the call, a Tele2 employee will find out the reasons for the call, check the account information and determine the reasons for the impossibility of authorization.

The subscriber can request from the operator a statement of the balance and account movements for the past six months.

Possible causes of problems

The most common problem is sending SMS messages. It happens that a text was sent, but your interlocutor did not receive it, or the SMS simply is not sent. You are at a loss, because on social media. networks and instant messengers are all fine, but the operator is letting us down.

• There are several possible reasons and their solutions, let's look at them:
• Poor signal quality, or lack of it - there is a possibility that restarting your smartphone will help you
• Insufficient funds in the account - you need to top up your phone balance in any convenient way
• Your card is no longer relevant, as its validity period is coming to an end - replace the SIM card or the old tariffs
• There is a possibility that your SMS settings are simply messed up - later in the article you will find a way to solve this problem
• Damage to the SIM card - replace the card with a new one

Having ruled out all the above problems, there is a possibility that the problem is in your smartphone. Perhaps you just need to clear your memory of old messages. In order not to waste time, put the card in another phone and try sending an SMS; if everything works, the problem is in your device.

In addition, malware can cause poor phone performance. Start your phone in safe mode and try sending SMS through it; if everything works, you should clean your smartphone from viruses.

In addition to all of the above, we add that if you have more than one or two text messaging applications installed on your smartphone, this can also cause problems with the functioning of the phone. To solve the problem, we advise you to select one of the installed ones and clean up the rest.

If none of the above options for solving the problem worked for you, then perhaps rebooting the device will help you, that is, returning it to its original settings. In this case, all data will be deleted and the smartphone will return to its original state.

Sending or receiving SMS is blocked for you

Another reason for the inability to visit the account is that for some reason the reception or sending of SMS is blocked. The main reasons for this:

1. The number specified in the Tele2 SMS center settings is incorrect. You can figure out the situation as follows: dial the number **5005*7672*+79043490000# for iPhone. For Andro >*#*#4636#*#* – Phone information – SMSC – Enter the number +79043490000 – Update.
2. Incorrect network settings. The situation can be assessed as follows: identifying GSM parameters and checking its functionality.
3. Faulty smartphone, tablet or defective SIM card. A full device memory or a non-working SIM card are the reasons why messages don’t go anywhere. You can free the SD card yourself; if it breaks, it is recommended to take it to a service center.

If the SIM card is damaged, you need to contact the nearest Tele2 office to get a new one. The replacement procedure lasts several minutes; you must have your passport with you.

Check the network signal strength

When your phone is out of coverage or the signal strength is too weak, you cannot receive SMS. Outside the city there are still quite a few areas with uncertain reception of mobile networks or no coverage at all. As a rule, they are located in remote areas or in lowlands. Often, moving to an elevated, open area is all it takes to return to coverage.

Areas with unstable or absent signal can also be found in large cities. Most often, these are underground premises, or separate small areas, surrounded on all sides by high-rise buildings or metal structures that act as a screen for radio waves.