How to find out the remaining Internet traffic on a SberMobile phone

The scope of provision of mobile communication services in the Russian Federation is expanding. The flagship of the financial market launched an innovative product - Sberbank Mobile. This is a virtual operator operating in Tele2 networks. It also provides services in areas where there is no network coverage of this cellular operator. Its subscribers can make calls through the mobile device application and receive calls via Wi-Fi. The advantage of the service is that there is no roaming within Russia.

How to connect

SberMobile was developed by a subsidiary of Sberbank of Russia, Sberbank Telecom LLC. It provides communication services to individuals and legal entities through the use of networks of other existing operators. To connect to the service you need to:

1. Make a request. To do this, click the “Order SIM card” field in the window of the official SberMobile website.

1. Choose a suitable tariff.

1. Fill out the proposed application form and order a SIM card personally for communication via SberMobile.

1. Get a SIM card at Sberbank branches or order courier delivery.
2. Install the application on your smartphone. It is available in the AppStore and Google Play.

The ability to choose a beautiful number for a subscriber is not yet provided.

SberMobile subscribers have access to the following benefits:

• high-quality communication, including via Wi-Fi and in the absence of network coverage;
• no roaming within the Russian Federation;
• saving money on international roaming;
• the ability to independently adjust the tariff;
• personal control of expenses;
• safety;
• receiving bonuses and cashbacks, using them to pay for communication services.

The operator operates using the capacity of the Tele2 network. If the client falls outside its coverage area, he is automatically connected to other cellular operators (Beeline, MegaFon or MTS).

The subscriber can make calls from the SberMobile platform and via Wi-Fi, so he is always in touch.

SberMobile is a telecom operator from Sberbank

The project was launched in 2021 under the name “Let’s Talk.” The test mobile network covered only the Leningrad region. In 2018, the operator began working in the Moscow region, where it acquired the bulk of clients.

Today SberMobile is a virtual provider that uses the technical basis of the mobile operator Tele-2 to operate. Sberbank plans to establish cooperation with other Russian operators to expand regional coverage and improve the quality of communications provided.

The advantages of the operator from Sberbank are low subscription fees and reasonable tariffs. The connection is optimal for people who rarely talk on a mobile phone and who want to minimize overpayments. Also, the advantages of SberMobile are automatic connection to Megafon or MTS when leaving the coverage area, no need to connect to an expensive roaming tariff.

Today the network covers Leningrad, Moscow and 13 other regions. But this is a small part of Russia. The operator is working on further expansion of the network with acceptable tariffs.

To obtain subscriber status, the following conditions must be met:

1. Connection is carried out when there is an amount on the client’s account that is not less than the monthly subscription fee.
2. The subscriber independently sets the optimal tariff.
3. Services are selected and activated in the SberMobile mobile application. You can cancel the connected options at any time.
4. Options attached to a specific tariff and activated automatically cannot be refused.

A SIM card can be ordered at a bank branch, as well as on the website sbermobile.ru by clicking on the “order a SIM card” link located in the top right corner.

For the convenience of providing services and obtaining information, the operator provides clients with the opportunity to use their personal account. Here the user can control and change the tariff plan, connect and disconnect the services provided.

Setting up a personal account is simple. You need to go to the site. In the upper left corner, the user of the mobile number finds the “Personal Account” link and follows it. A window opens in which you need to enter a phone number and click “Next”. An SMS with a password will be sent to the specified number, which must be entered in the verification line. A personal account opens in which the client can use the options provided. After authorization, it is advisable to change the password to something easier to remember.

SberMobile tariffs: detailed analysis

The tariffs offered by SberMobile are developed taking into account the needs of subscribers of different categories. The client chooses a product that will meet his needs regarding the amount of time provided for calls, the volume of Internet traffic, and free SMS.

Recommended reading: Social tariff from Sbermobile - “Active age”

The table provides detailed characteristics of the products offered:

All tariffs have common characteristics:

• the amount of payment is determined by the selected tariff plan;
• full subscription fees are charged only if the service is activated;
• money by subscription the fee is written off on the date of the next month corresponding to the day the service was connected;
• if, when writing off the amount for the month, there is not enough money in the account, the service is partially blocked until it is replenished and payment is made (access to the Internet is suspended, and outgoing calls and SMS are charged according to the “Basic” plan);
• after the subscriber has topped up the account and the fee has been charged, the operating time of the service is extended for the blocking period;
• the service is valid when moving within the territory of the Russian Federation;
• the service for providing Internet traffic stated in the tariff is relevant if the client uses official applications and websites; when using various traffic compression tools, proxy servers and VPNs, the service does not work;
• there is free and unlimited access to the most popular instant messengers, including in roaming;
• If all traffic (main and additional) is exhausted, the company does not guarantee access to the declared online services.

Subscribers should note that unused package services that are included in the fee are not carried over to subsequent periods. If the client has exhausted the provided volumes of calls and SMS, they are charged per minute according to the terms of the “Basic” package. If the packet traffic runs out, access to the Internet is blocked, but it is added for a fee.

You can change your tariff plan. Consequences to consider:

• remnants of package services that have not been used disappear;
• The paid subscription fee is not refunded.

The peculiarity of the provision of Internet traffic is that it is rounded up. Rounding accuracy is 150 kbytes.

Payment Methods

It is recommended to pay for communications from SberMobile using one of the following methods:

1. From the SberMobile application.
2. Using the Sberbank Online platform.
3. Make a payment via an ATM from Sberbank.

To pay, they offer to use the loyalty program from Sberbank - “Thank you” bonuses.

Tariff constructor

What sets SberMobile apart from its competitors is the presence of promos. Each client can, based on personal needs, assemble the most suitable tariff plan option for him.

To design a personal tariff, you must:

1. By moving the slider in the “Calls to all numbers in Russia” field, select the number of minutes allocated for outgoing calls. There are 4 options for batch time: 150, 300, 600, 1500 min.
2. Add gigabytes of traffic to them by moving the slider in the “Internet in Russia” field to the desired position. The offered packages contain 3, 7, 15, 20, 30 GB.

The amount of the estimated subscription fee is shown in the lower right part of the window. It changes according to combinations of time and gigabytes of Internet traffic. Minimum - corresponds to a package including 150 minutes. and 3 GB; is 249 rubles/month. Maximum package - 1500 min. and 30 GB, its cost is 1,150 rubles/month.

List of additional options for Moscow and St. Petersburg

SberMobile clients in Moscow and St. Petersburg received additional funds when setting up a personal tariff:

• Unlimited access to social networks - when paying 69 rubles/month. or free of charge - when purchasing a package worth 400 rubles/month or more.
• Unlimited listening to music (Apple Music, Google Music, Yandex Music services). In case of payment - 99 rub./month. or free of charge - if the package price is above 500 rubles/month.
• Watch videos without restrictions on YouTube, RuTube, Twitch - when paying 199 rubles/month. When purchasing a package more than 800 rubles/month. - for free.

In other regions, the cost of providing additional services is lower. More detailed information is available on the website sbermobile.ru.

How to calculate the cost of calls and SMS if the package runs out

If the client used package minutes and SMS, per-minute billing is carried out according to the “Basic” plan. Its brief description:

• the cost of calls within the network in the region of registration is 0 rubles;
• calls to other regional operators - 1.5 rubles/min.;
• calls to SberMobile numbers in Russia - 1 rub./min.;
• outgoing calls to numbers of other operators in the Russian Federation - 5 rubles/min.

The price of additional SMS messages is 1 rub./piece. in the home region and 2.5 rubles/piece. - in the Russian Federation. Sending SMS to subscribers of foreign operators costs 5.05 rubles/piece.

Internet after the package is exhausted

If the Internet traffic from the package is exhausted, then access to the Internet is blocked. To resume it, the client is offered to use the “Add traffic” option.

Instructions for manually setting up the Internet, access point APN.

The user gets access to the mobile Internet after the end of the package volume, adding 1 or 3 GB of traffic:

• to add 1 GB of traffic, send a USSD request *155*1#, the cost of the quota is 99 rubles;
• to add 3 GB, make a request *155*3#, the cost of the service is 199 rubles.

The duration of this service is 30 days after activation. It is available in the Russian Federation (except Crimea).

Questions and answers

Top 10 questions

\u041e\u0431\u0440\u0430\u0442\u0438\u0442\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435, \u0447\u0442\u043e f\u0440\u0438\u043f\u043e\ u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0438 \u0431\u0430\u043b\u0430\u043d\u0441\u0430 \u0441\u043f\u0443\u0441\u0442\u0 44f\u0431\u043e\u043b\u0435\ u0435 \u0447\u0435\u043c 1 \u043c\u0435\u0441\u044f\u0446 \u043f\u043e\u0441\u043b\u0435 \u043f\u0440\u0435\u0434\u044b\u043 4\u0443\u0449\u0435\u0433\u043e \u0441\u043f\u0438\u0441\u0430\u043d\u0438\u044f \u0430\u0431\u043e\u043d\u0435\u043d\u0442\u0441\u043a\u043e\u0439 \u043f\ u043b\u0430\u0442\u044b,\ u0434\u0435\u043d\u044c\u0433\u0438 \u043f\u043e\u0441\u043b\u0435 \u043f\u043e\u0441\u0442\u0443\u043f\u043b\u0435\u043d\u0 438\u044f\u0441\u0440\u0430\ u0437\u0443 \u0436\u0435 \u0441\u043f\u0438\u0448\u0443\u0442\u0441\u044f \u0432 \u043f\u043e\u043b\u044c\u0437\u0443 \u0412 \u0430\u0448\u0435\u0433\u043e\ u0442\u0430\u0440\u0438\u0444\u043d\u043e\u0433\u043e\u043f\u043b\u0430\u043d\u0430. \u042d\u0442\u043e \u0437\u043d\u0430\u0447\u0438\u0442, \u0447\u0442\u043e \u043d\u0430 \u0431\u0430\u043b\u0430\u043d\u04 41\u0435\u0438\u0445\u043d\ u0435 \u0431\u0443\u0434\u0435\u0442, \u043d\u043e \u0412\u0430\u043c \u0431\u0443\u0434\u0443\u0442 \u043f\u0440\u0435\u043 4\u043e\u0441\u0442\u0430\u0432 \u043b\u0435\u043d\u044b \u043f\u0430\u043a\u0435\u0442\u044b \u043c\u0438\u043d\u0443\u0442 \u0438 \u0418\u043d\u0442\u043 5\u0440\u043d\u0435\u0442\u0430 . \r\n","status":true,"sys_regions":[1,4,2,5,8,9,31,6,37,10,22,11,36,39,33,40,41 ,42,12,43,44,13,47,45,46,49,50,51,52,24,25,53,54,55,21,56,57,58,59,14,60,23 ,61,62,63,15,64,65,66,27,67,68,16,69,70,71,17,26,18,19,28,29,34,30,32,35,38 ],"sys_created":"07.12.2020 14:04:00.57694″,"sys_modified":"07.12.2020 14:41:27.837018″,"sys_order":"107″,"sys_uuid":"ed3bd5dc-d2b9-4b8f -89b1-d3cc3dbb4675″,”sys_owner”:”1″>,

\u0431\u044b\u043b\u043e \u043e\u0431\u043d\u0430\u0440\u0443\u0436\u 0435\u043d\u043e\ u043d\u0435\u0441\u043e\u0432\u043f\u0430\u0434\u0435\u043d\u0438\u0435 \u0434\u0430\u043d\u043d\u044b\u0445 \u043e\u0432\u 043b\u0430\u0434\u0435\u043b\ u044c\u0446\u0435 \u043d\u043e\u043c\u0435\u0440\u0430 \u0443 \u0412\u0430\u0448\u0435\u0433\u043e \u0434\u0435\u0439\u0441\ u0442\u0432\u0443\u044e\u0449\ u0435, \u043f\u0440\u0435\u0434\ u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u043c\u0438 \u0412\u0430\u043c\u0438 \u0432 \u00ab\u0421\u0431\u0 435\u0440\u041c\u043e\u0431\ u0430\u0439\u043b\u00bb \u0438\u043b\u0438 \u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0439 \u043e\u043f\u0 435\u0440\u0430\u0442\u043e\ u0440 \u0432\u044b\u0441\u0442\u0430\u0432\u0438\u043b \u0412\u0430\u043c \u0437\u0430\u0434\u043e\u043b\u0436\u0435\u043d\u 043d\u043e\u0441\u0442\u044c. \u041f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u043e\u0431\u0440\u0430\u0442\u0438\u0442\u0435\u0441\u044c \u043a\u0412\u0430\u0448\ u0435\u043c\u0443 \u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u043c\u0443 \u043e\u043f\u0435\u0440\u0430\u0 442\u043e\u0440\u0443\u0438\ u0443\u0431\u0435\u0434\u0438\u0442\u0435\u0441\u044c, \u0447\u0442\u043e \u0443 \u043d\u0435\u0433\u043e \u0430\u043a\u0442 \u0443\u0430\u043b\u044c\u043d \u044b\u0435 \u0434\u0430\u043d\u043d\u044b\u0435 \u043e \u0432\u043b\u0430\u0434\u0435\u043b\u044c\u0446\u0435 \u043d\u043 e\u043c\u0435\u0440\u0430,\ u0430 \u0442\u0430\u043a\u0436\u0435 \u0447\u0442\u043e \u043d\u0430 \u043d\u043e\u043c\u0435\u0440\u0435 \u043d\u0435\u0442 \u0437\u0430\u0434\u043e\u043b\ u0436\u0435\u043d\u043d\u043e\u0441\u0442\u0438. \r\n\r\n \u041f\u043e\u0434\u0440\u043e\u0431\u043d\u0430\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044 f\u043e\u043f \u0440\u0430\u0432\u0438\u043b\u0430\u0445 \u043f\u0435\u0440\u0435\u0445\u043e\u0434\u0430 \u0441\u043e \u0441\u0432\u043e \u0438\u043c \u043d\u043e\u043c \u0435\u0440\u043e\u043c \u0435\u0441\u0442\u044c \u0432 \u0434\u0430\u043d\u043d\u043e\u043c \u0440\u0430\u0437\u0434\u043 5\u043b\u0435\u043d\u0430\u0448 \u0435\u0433\u043e \u0441\u0430\u0439\u0442\u0430. \r\n","status":true,"sys_regions":[1,4,2,5,8,9,31,6,37,10,22,11,36,39,33,40,41 ,42,12,43,44,13,47,45,46,49,50,51,52,24,25,53,54,55,21,56,57,58,59,14,60,23 ,61,62,63,15,64,65,66,27,67,68,16,69,70,71,17,26,18,19,28,29,34,30,32,35,38 ],"sys_created":"07.12.2020 14:10:59.930655″,"sys_modified":"16.02.2021 17:43:51.206189″,"sys_order":"121″,"sys_uuid":"db2755ba-e42a-4840 -9eb7-44f97b641aa7″,”sys_owner”:”1″>,

\u0421\u0431\u0435\u0440\u041c\u043e\u0431\u0430\u0439\u043b \u0432 \u041c\u043e\u0441\u043a\u0432\u0435 \u0438 \u041c\u043 e\u0441\u043a\u043e\u0432\u0441 \u043a\u043e\u0439 \u043e\u0431\u043b\u0430\u0441\u0442\u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\ u0435\u0442\u0442\u043e\u043b \u044c\u043a\u043e 3G \u0438 4G (LTE) \u0441\u0435\u0442\u0438. > d\u0435\/\u0441\u043b\ u043e\u0442\u0435 \u043f\u043e\u0434 \u0441\u0438\u043c-\u043a\u0430\u0440\u0442\u0443 \u0442\u0435\u043b\u0435\u0444\u043e\ u043d\u0430,\u043f\u043e\ u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u044e\u0449\u0435\u043c \u0442\u043e\u043b\u044c\u043a\u043e 2G \u0441\u0435 \u0442\u044c,\r\n SIM -\u043a\u0430\u0440\u0442\u0430 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043d\u0435 \u0431\u0443\u0434\u0435\u0442 . \u041f\u0440\u043e\u0432\u0435\u0440\u0438\u0442\u044c \u0441\u043e\u0432\u043c\u0435\u0441\u0442\u0438\u043c\u043e\u0441\u 0442\u044c\u0442\u0435\u043b 3.4G (LTE) 3.4G (LTE) 0442\u0435\u0432\u0438 \u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0438\u0438 \u043a \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u043d\u043e\u043c\ u0443\u0430\u043f\u043f\u0430 \u0440\u0430\u0442\u0443. > u0430\u043f\u043f\u0430\u0440 SIM SIM \u043f\u0440\u0435 \u0434\u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433 \u0432 \u0441\u0435\u0442 \u044f\u0445 3G, 4G (LTE) \u0442\u0440\u0435\u0431\u0443\u044e\u0442 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u0441\u0438\u043c-\u043a \u0430\u0440\u0442\u044b\ u0432 \u043f\u0435\u0440\u0432\u044b\u0439 \u0441\u043b\u043e\u0442 \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0430 \u0438 \u0432\u044b\u0431\u043e\u0440\ u0430 SIM-\u043a\u0430\u0440\u0442\u044b \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u043e\u0441\u043d\u043e\u0432 \u043d\u043e\u0439 \u0432 \ u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430\u0445 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u043e\u0433\u043e\u0 442\u0435\u043b\u0435\u0444\ u043e\u043d\u0430. \u041f\u0440\u043e\u0432\u0435\u0440\u0438\u0442\u044c \u0437\u043e\u043d\u0443 \u043f\u043e\u043a\u0440\u044b\u0442\u0438\ u044f\r\n 3G \u0438 4G ","status":true,"sys_regions":[ 1 ,4],"sys_created":"02/15/2019 13:20:01.208264″,"sys_modified":"02/28/2020 16:59:32.028613″,"sys_order":"131″,"sys_uuid":"57e569b5-edb1 -41d6-8202-4560cceee1cf","sys_owner":"1″>,

Tariff packages in roaming

SberMobile provides subscribers with the opportunity to make calls to 30 European countries. Fixed tariffs apply in Italy, Spain, Germany, Finland, Turkey, Greece and Cyprus. In other countries, the conditions for the provision of services are clarified independently with national operators.

The following tariffs from SberMobile are relevant for roaming:

• Cost 1 min. (incoming or outgoing call) - 10 rub.
• Sending SMS - 3 rubles.
• Internet traffic - 99 rub./100 MB and 699 rub./1 GB.

The cost of calls made via Wi-Fi does not differ from the prices in the region of registration.

Tariffs in Crimea and Sevastopol

Tariffs offered for Russian regions are not valid in the Republic of Crimea and in the city of Sevastopol. The cost of 1 min., 1 SMS, 1 MB when traveling to the peninsula is shown in the table:

Find out the number

You can view the balance on your Sberbank card via your phone in another free way, without downloading the application (there are models on which it is not installed).

You can request your account balance using USSD commands, but in this case the service may be paid for for owners of the “Economy” package. The average fee for a monthly service varies from 35 to 70 rubles.

To request a balance for all card accounts, you need to:

• Open dialer on your phone;
• Enter *900*01# ;
• Click "Call".

You will receive an SMS from number 900 containing information about the balance on all available Sberbank cards. If you need to quickly find out the account balance on a specific plastic medium, you need to do the following:

• Open dialer on your phone;
• Enter *900*01*last 4 digits of the card#;
• Click "Call".

The operation is simple and inexpensive for those who have the right package.

You can find out the balance of your Sberbank card by simply sending a request to number 900.

In this case, the following actions will be required:

1. Open SMS service on your phone.
2. Generate message BALANCE XXXX. The word can be replaced with “Remainder”, “Balance”. When a phone number is connected to only one card, you do not need to enter its number.
3. Send a message to number 900.
4. The system will respond by generating a message indicating that the application has been received and will provide the information in a few minutes.

Read about operators: How to find out the Yota number (your number or modem)

The service fee is charged only for services under the “Economy” package. In this case, the cost of an SMS message is 3 rubles. for each operation.

After receiving a SIM card, the subscriber wants to find out his number in SberMobile. You can do this in the following ways:

• USSD request;
• documentation;
• Support service;
• Email.

There is no charge for using any method.

Where does SberMobile operate in Russia?

The operator’s work started in Moscow and the Moscow region, St. Petersburg and the Leningrad region. SberMobile has been operating here since 2017 in test mode.

At the end of 2021, the company’s scope of activities expanded:

• on the territory of Kaluga, Belgorod, Kostroma regions;
• coverage is available in the Bryansk, Kursk, Ryazan and Lipetsk regions;
• high rates were achieved in the Tula, Tambov and Smolensk regions;
• The subscriber base has been formed in the Voronezh, Oryol and Tver regions.

Since the spring of 2021, SberMobile has collectively covered 32 constituent entities of the Russian Federation:

• began work in the Vladimir, Kaliningrad, Tyumen and Chelyabinsk regions, Yamalo-Nenets Autonomous Okrug;
• the territories of the Sverdlovsk, Nizhny Novgorod and Kirov regions are covered;
• the operator's presence zone has expanded to Mordovia, Chuvashia, Mari El, Udmurdia, and the Perm Territory;
• Tatarstan, Kurgan region, Khanty-Mansi Autonomous Okrug were added to the list.

The service https://sbermobile.ru/coveragemap/ provides a coverage map with estimates of the technical characteristics of networks. It is constantly updated.

How to check SberMobile balance from a mobile phone

The Sberbank telecom operator was the first in Russia to receive the international MVNO Awards in the “Most Innovative MVNO” category. The company has the largest communication platforms in the Russian Federation for the transmission of messages, voice and video traffic. So it is prestigious to be a subscriber of this operator. In this article we will tell you how to check your balance on SberMobile from your phone, what trips the service provider offers, and why you should check the status of your account.

USSD commands

To obtain instant and complete information about the status of a personal account, clients use USSD commands:

• *100# — balance check;
• *101# — remaining package minutes, GB, SMS messages;
• *200# - dial to find out your number;
• *203# — details of the current service package;
• *155*1# — adding 1 GB of Internet when the packet traffic is used up;
• *155*3# - connect additional 3 GB.

The presence of the Internet does not affect the sending of these requests.

How to properly control the balance on your phone

Knowing how much money is in your mobile phone account is simply necessary. It is from him that the operator debits the subscription fee. In order not to miss the payment debit date, it is worth checking your balance periodically.

Also, such control over your personal account will help you avoid additional expenses or third-party write-offs. You should check your balance for various reasons:

Regardless of the reason why you need to check your balance, it can be done quickly. At the same time, the balance check service is free of charge, and nothing will be debited from the account.

Note! Checking your balance is necessary for timely replenishment of your mobile phone account.

Technical support for SberMobile users

To resolve difficulties, subscribers contact the support service. To do this, click the “Support” tab on the official website https://sbermobile.ru/.

If you need personal contact, they suggest calling the support service operator at one of the numbers:

• 901 — for SberMobile subscribers;
• +7(499)6514444 — for other interested parties.

The technical support section contains answers that allow you to resolve most user problems yourself. They are combined into four subsections: Top 10 questions, information about payments and tariffs, recommendations for settings, calls over Wi-Fi.

Internet

If mobile services are not available, you can find out the balance of your Sberbank card by calling the hotline. The advantages of using this option are the availability of the service around the clock, independence from possible network outages, and the service is provided free of charge.

The procedure will be as follows:

1. Dial customer support phone number: 7 (495) 500 5550 or 900.
2. After connecting, press “2” in tone mode.
3. Next, to obtain information on the balance, press 1.
4. If the phone is linked to the account of one card, the necessary information is immediately provided to the client.
5. If the phone is not linked to the card, then you will not be able to obtain information.

Additionally, the user can obtain detailed information on the card by pressing “2”, information about the transactions performed in the format becomes available to him: date, time, amount, name of the transaction.

The method allows you to find out your account balance when mobile services are not connected and there is no ATM nearby to obtain information.

A single support number for all Sberbark clients is 8-800-555-55-50. Or you can use a short number by simply dialing the numbers 900. The data is relevant for calls within the Russian Federation.

To obtain the necessary data through the support service, you will have to go through identification. To do this you need:

• Call the specified number;
• Provide the required data (card number, passport details);
• Give the code word.

After this, the operator will tell you the balance of the account you are interested in. Moreover, a new request will be required for each card.

On the company's website you can find information regarding the setup and operation of the application, tariffs and payments, and Wi-Fi connection.

If you cannot find the information you are interested in, you can call the support number 901 (for network users) and 7(499)6514444 (for all citizens).

Most often, clients ask the following questions.

If you are interested in other ways to check your Sberbank card balance, or the ATM is located far away, then your attention will probably be attracted to an option such as checking your account status using the Sberbank support service telephone number.

To request a balance you need:

• dial the number;
• then, after the answering machine is triggered, enter #, the number on the card, and again #;
• Enter the first 3 letters of the code word in digital form. To determine which numbers need to be entered, use our hint: a – 1, b – 2, c – 3, etc. After entering the code, press #;
• Once in the main menu, press 1 and find out the amount on the card.

Users of the global network are increasingly concerned about the question of how to check the balance of a Sberbank card while on the Internet. To view the account status on your card, you must have activated the Sberbank Online service (how to connect). Using this service, you can not only check your balance, but also instantly receive a statement of all transactions.

So, in order to check the balance of funds on the card via the Internet, you need to log in to the Sberbank Online website. After which, you will be taken to the main page, where you will find out the balance of all your cards linked to Internet banking.

User personal account: how to register

After joining Sberbank Mobile, the client is provided with access to his personal account. The account is accessed from a mobile device or computer using the code used for Sberbank Online.

The first option to enter your account is by cell phone number.

They do it like this:

1. Install the free SberMobile application on your smartphone or tablet.
2. Launch the application.
3. Enter the phone number in the appropriate field.
4. After you receive an SMS with the code, enter it into the form line that appears.

Login procedure from PC:

• go to the website www.sber mobilru;
• In the upper left corner, click the “Personal Account” field;
• In the fields that appear, enter the phone number and code that will be sent via SMS.

The PC login option is currently unavailable and the availability date is unknown.

Some functions are managed through the Sberbank Online platform. When using SberMobile services, the “Mobile Communications” subsection appears in it.

The personal account of SberMobile clients provides them with the following tools:

• tracking expenses, ordering details;
• tariff design;
• replenish your account remotely;
• receiving cashback from purchases paid with a Sberbank card;
• using Wi-Fi in the absence of a mobile network.

It is envisaged that all your numbers can be collected in the SberMobile application and control all expenses.

Detailing

The detailing function is opened in the personal account from the SberMobile application. To see information about the movement of funds in the account, go to the “Expenditures, replenishments and details” tab. This option is free.

Operator advantages and disadvantages

SberMobile appeared on the operator market relatively recently, but for a long time it has managed to receive both positive and negative feedback from its customers.
The main advantages of the new cellular operator are:

• Availability of “social” tariffs. For 200 rubles. per month you can connect 150 min. calls throughout Russia, i.e. daily 5 min. 3 GB Internet. This is less than the leading mobile operators.
• No roaming within the Russian Federation.
• There is integration with other Sberbank services.
• Cellular users are bank clients, so they can use the “Thank you from Sberbank” loyalty program and pay for communication services with accumulated bonuses.
• There is a cashback service.
• The operator interacts with all leading mobile operators.

Flaws:

• Presence of technical glitches.
• There is no tariff that does not provide Internet traffic; the minimum must be paid for 3GB of Internet, regardless of whether the user needs it or not.
• If the traffic is not fully used in the current month, it is impossible to transfer it to the next month; paid minutes and Internet “burn out.”
• To use the service, you need a mobile device with 3G or 4G, which not all Sberbank clients have.
• Low quality of technical support service. You can wait 10 minutes or more to connect with an operator.

Description of the official smartphone application

At the beginning of the project’s launch, the application for mobile gadgets was called “Let’s Talk.” The current name is SberMobile. It is downloaded from the AppStore and Google Play, according to the type of phone operating system.

From the application, users top up their balance, change tariff plans, and configure different services. Using the option to control connected services, they are disabled if necessary or new ones are activated. Subscribers can freeze a number if they are temporarily not using it.

The application developers have provided loyalty programs available from the mobile application:

• cashback for online purchases in the form of a refund of part of the funds to your mobile account;
• “Thank you” bonuses accumulated when paying for SberMobile with a Sberbank card: they are credited to the account in the form of 20 or 30% of the payment amount.

The advantage of the application is that it can be used for making calls using Wi-Fi. This eliminates the problem of subscriber availability in the absence of network coverage.

Why does my balance show zero after payment?

Another unexpected situation may leave you bewildered. You topped up your account, decided to check it, but there were no funds in it. There could be explanations like this:

If the transfer has not been credited to your account after an hour, check to see if all the data has been entered correctly. Information can be found on the receipt. If you find an error, please contact us via the feedback form or the operator’s mobile application, reporting an erroneous payment.

If you top up your balance a month after the last payment for services was debited, then as soon as the funds are received, they will immediately be debited to the next month’s account. So the balance will show 0 rubles. At the same time, communication services will be provided in full during the month, because they have already been paid.

Source

Seamless environment

calls it its main advantage. Let's figure out what it is.

Almost all subscribers today own smartphones, so connecting to Wi-Fi is not difficult. How the seamless environment works:

1. You are talking to another person on the phone using the GSM network.
2. At some point, the connection disappears, for example, if you go down to the subway.
3. The call will automatically be transferred to the Wi-Fi network, you will remain connected and continue the conversation.

Subscribers using SberMobile mobile communications can easily join the city Wi-Fi network from.

Read about operators: How to activate a Yota SIM card on a phone, modem, tablet

For the first time, you need to configure your phone according to your operating system. In the future, the connection will occur automatically.