How to call the MTS operator. How to call or write to the MTS hotline

How to call a “live” MTS operator

Artificial intelligence is showing great strides in its ability to analyze a situation.
He learned to recognize human speech and adequately answer many questions. But in atypical situations the machine gives up; its algorithm is not designed to solve “human” problems. Therefore, the opportunity to connect and communicate with a specialist remains important. Below are ways to bypass standard automatic responses and quickly contact a technical support representative. Let's see what hotline phone numbers are available:

0890 is a short number for MTS subscribers. When an incomprehensible situation arises, they first of all remember it, trying to communicate with a call center employee. But before, the desire was fulfilled quite easily. Now you can hear the cherished phrase “Your conversation is being transferred to the operator” after wandering around the nooks and crannies of the menu. You can speed up your search by trying to use the algorithm you have once found: – Select the 2nd option from the proposed options, and then press 0. – The same as in the previous option, but the sequence of points is 5-0. It is worth noting that both options were found experimentally and it is not a fact that they will always work.
Phone 8-800-250-08-90 for all operators and city. You should use the number to call the MTS helpline from a mobile phone of other operators. Today, when it is very difficult to use a short number to communicate with an employee, but many people have two SIM cards in their phones, this option can be a life-saving opportunity to talk with an operator. Calling to it is free for all cell numbers. Having heard the answer from the autoinformer, select the 1st menu item, and then press “zero”. The same number can be dialed when calling from a landline phone. The algorithm for further actions is the same as for calls from mobile phones. Calls from a landline are also free of charge.
+7-495-766-01-66 - telephone number for calls from abroad. Designed for travelers in international roaming. When typing it, you should take into account that it starts not with eight, but with “+7”. This is a prerequisite for calling an operator from any other country. For MTS subscribers the call is free. According to the information posted on the Mobile Telesystems website, you can use it while in Russia.

How to contact the MTS operator directly?

Many MTS subscribers know from their own experience that getting through to an operator is not so easy. Why is this happening? In fact, the reason is quite trivial - MTS has more than 100 million clients in Russia, Belarus, Uzbekistan, and as you understand, sometimes the load on support numbers is very high. Hence the difficulties in dialing the hotline and the long waiting time for communication with a “live” operator. Now you will find out how to get through to the MTS operator as quickly as possible. Look - MTS has several support numbers. This is, firstly, a short number 0890, and a federal number 8-800-250-0890. So, many users have noticed that the waiting time for a “live” operator is somewhat shorter for a long, federal number. Therefore, my advice is to call him. How to call MTS number 8-800-250-0890? After the call, you will be taken to the answering machine menu, where you will be asked to press numbers on the keyboard to go to one or another section of the MTS help desk. To contact the operator, press 2 and then 0.

How to call an MTS operator in Russia

If you contact your operator’s call center, they will most likely send you to call the helpline number yourself. In MTS this is the number 0890.

After answering work on number 0890, we wait for a message that all operators are currently busy. Then press the button 5 (five), and then 0 (zero). After this, you should be informed that for security reasons, your conversation will be recorded and connected to a live person who should help you with your question. So, once again, to contact the MTS operator you need to dial the number:

0890

and wait for the operator's response.

This method should be relevant for most regions and cities of Russia. 100% operates in Moscow, Samara, Omsk, Krasnoyarsk, Chelyabinsk and Yekaterinburg. You can call the MTS operator not only from your mobile phone via 0890, but also from your home landline phone number:

8-800-250-0890

The only condition is that after connecting you will need to switch the phone to tone mode. By the way, you can call this number from phones of other cellular operators - from Beeline, from Megafon or from Tele2.

Attention! Currently, you can communicate with live specialists only during business hours from 8-00 to 20-00.

How to call the MTS operator from a mobile phone

To call the MTS operator from a mobile phone , you need to dial one of the numbers - 0890 or 08460 and give the call. After the call, you will be taken to an automatic self-service menu, where the answering system will prompt you to listen to various support functions and the numbers you need to press to get to them. In order not to waste time once again listening to this answering machine, we advise you to immediately enter the combination for quick communication - 2, and then 0.

Combination for quick communication with the MTS operator by numbers 0890 or 08460: first 2, then 0.

But this is not the only combination that can call the operator. You can also press first 1 and then 0, or 5 and then 0. Sometimes, after pressing these combinations, another one appears - an intermediate one: the system will ask you to evaluate the operator’s work, to do this, press 1 or 0.

How to call an MTS operator from a mobile phone quickly

Are you wondering how to get through to an MTS operator without waiting? To defeat the dragon, you need to become a dragon yourself: fill out the MTS application form, pass an interview and go to support operator training. Soon the numbers of contact center employees you know will appear in your smartphone’s telephone directory—call them at least at 6 a.m. on January 1st.

Seriously speaking, there are no magical ways to instantly communicate with an operator. Millions of subscribers in the Russian Federation and neighboring countries have concluded service agreements. At any moment, the call center is attacked by thousands and thousands of people, and everyone believes that the problem that worries them is the most important, urgent and urgent. We decided to call 0890 - get ready to wait. Don't want to waste time waiting? We recommend trying all options for troubleshooting problems yourself.

What to do to quickly resolve the issue:

Do you need to find out where the funds were debited from your account, change the tariff, activate or deactivate additional services, control the balance of packages? On the official website in the “Personal Account” section you can carry out any of these operations.
All these useful actions can be performed via a smartphone: the “My MTS” application is available for download on Google PlayMarket for Android and in the AppStore for iOS.
Another option is to use the services of an auto-informer. Yes, you will have to listen to all the necessary menus, but this is usually faster than waiting for a specialist to answer.
On the company’s website, in the “Help” section, there is a section with a list of frequently asked questions; check if there is a solution to your problem there. You don’t have to look through each answer in the hope of finding the one you need: there is a convenient search in the section.

How to reach an MTS operator in Ukraine or the Republic of Belarus:

In the Republic of Belarus everything is the same as in Russia, the information and reference service number is 0890.

In Ukraine there are two ways. The first one is free by calling 111. But it will be very long and tedious. The second method is fast - by calling 555. The cost is 0.47 UAH for the 1st minute of a call, charging starts from 21 seconds. You will be immediately connected to the MTS operator and will be promptly advised.

How to call the MTS operator from a landline phone?

Sometimes it is not possible to find a mobile phone from another mobile operator. How to call the MTS operator in this case? This is not scary, since you can get through using a regular landline phone. The method is the same as described earlier, with the number 8-800-250-08-90.

If you need to call the support service while traveling abroad, then you need to use the number +7-495-766-0166. Just be sure to dial the number using the +7 prefix. Such calls will cost significantly more as they occur while roaming.

How to call the MTS operator for free from any mobile or landline

The 24-hour support service is available for all subscribers using cellular services of any other company or for calls from landline numbers:

Dial the number using the phone keypad 8-800-250-82-50;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
If you do not want to listen to the automated system’s prompts, you can press buttons 2 and after 0 on the keyboard;
Before connecting, the subscriber will be asked to evaluate the work of the support service;
To refuse or agree to the assessment, the user must press the appropriate keys;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Life hack No. 1: If you can’t get through by calling 0890, and you need help urgently, then if there is a phone nearby with a SIM card from another operator, call 8-800-250-82-50 from a phone connected to another telecom operator.
MTS “thinks” that a subscriber from another operator can call about the transition and quite quickly “connects” with a live support employee. I have tested this method myself several times. Works. Life hack No. 2: Call support at 8-800-250-08-90, then listen to the autoinformer and press not the number “1” (mobile communications), but the numbers “2”, “3” or “4” (home Internet , MTS Wallet or Satellite TV). In these directions, the load is usually less. Accordingly, you will be connected to an operator faster. And ask the “live” support employee to connect with the one who resolves issues via mobile communications. In most cases, this method helps to “bypass” the queue.

How to reach an MTS operator abroad

If you are abroad and there is a need to contact MTS support, call the numbers or +7 383-213-0909. These numbers are free - but only if you call in international roaming from an MTS SIM card, and not from some other operator.

Also keep in mind that you need to dial these numbers using the international code +7, not the domestic code +8

In national roaming you can also call 0890 and 8-800-250-0890

How to call a federal number

You can call the operator from a federal number by dialing 8-800-250-08-90. You will hear a voice message pre-recorded for all subscribers. When this message ends, an operator will be on call. You may have to wait some more time if MTS employees are busy.

Important! Calls to the above phone number are not charged. For MTS clients, this service is free if the person is not roaming.

Call the MTS operator in Crimea

Despite the fact that Crimea is now a subject of the Russian Federation, many subscribers still do not understand which number to call to get to an MTS specialist. In fact, all the same rules apply here as for Russia. You can dial the short number 0890, 0605 or 08460. You can also use the federal telephone number 8-800-250-0890.

But, if you come to Crimea, but at the same time you have a Ukrainian SIM card, then you will need to call +38-050-508-1111 or the short number 111, since you are abroad. Just keep in mind that calls to these numbers are paid!

Other ways to contact MTS technical support

If you were unable to contact technical support using any of the listed phone numbers, you can try your luck in alternative ways:

There is a feedback form on the MTS website. Here you have the opportunity to ask an exciting question, make a claim, or complain about fraudulent activities. To get help this way, you must first fill out a form and choose how to receive a response: by SMS, by letter to an email address (you will need to provide it) or by phone call. Pay attention to this opportunity to have a live conversation. True, the answer in this case will have to wait.
Those who are not MTS clients can write a question to the email address blogs @ mts.ru and receive an answer.
The telecom operator has its own accounts on the social networks OK, FB, VK and Google Plus. The answer to your question can be obtained by contacting support directly through the social network.
By registering on the operator’s website, you can use the services of your personal account or “My MTS” and independently find solutions in many difficult situations. You can manage your tariff, connect and disconnect services and use other functions.
The last opportunity is to visit the nearest MTS office. Here you will receive live communication and a solution to the issue.

Additional ways to communicate with MTS operators

If you need to solve a problem, but you can’t contact a specialist, for example, you are out of coverage area or MTS employees take a very long time to respond due to workload (very often happens on holidays), you can use other communication methods. After all, your main goal is to resolve the problem, clarify the information, so it doesn’t matter in what form it will be provided.

We have prepared for you several alternative ways to contact MTS specialists:

Online chat on the site

You just need to go to the official website mts.ru and click on the chat icon in the lower right corner. The system will prompt you to log in to your personal account to identify your number.

Enter this information, log in and click on the chat icon again. Select here the option of dialogue with a living person and explain the essence of your problem;

Communication through the VK group

You need to go to the official VKontakte page of the mobile operator - https://vk.com/mts, be sure to be logged in to your account and click on the “Write a message” tab.

The bot will answer, however, if you need to communicate with a real person, just write him “operator”. If you don't succeed the first time, write again. Within 30 minutes, the first available specialist will answer you and help solve any problems.

As you can see, there are a lot of options for communicating with MTS specialists, so choose the one that suits you best. However, keep in mind that all conversations are recorded, so do not be rude and express your “fie”, even if you had to wait a long time for an answer!

What to do if the MTS operator does not answer

The following situation may arise - the client called the MTS operator number and patiently waits for a connection with support, but 5, 10 minutes pass, and then more - and no one answers. There is usually only one reason - the call center is under too much load, and there is a whole queue of subscribers with their questions to the operator. But what should our client do? Here are some tips on how to still get support on your issue from Mobile TeleSystems specialists:

Consider the time of the call to the MTS help desk. It is quite possible that you called during rush hour, namely somewhere in the evening and the line is busy. Try calling at a different time, or for example at night (if this suits your waking and sleeping patterns). The situation is easiest for residents of Siberia and the Far East - they can call in the morning according to their time - and in the west of Russia at that time it will still be night, in which case the hotline will be freer.
Call all MTS operator numbers you know. As you have already seen above, there are several of them. Also, we again recommend calling the lesser-known and less busy number 8-800-250-0890.
Go to the nearest MTS branch in your city.
Contact MTS via the feedback form - https://anketa.ssl.mts.ru/ind/feedback_mob/ (this is its address on the Internet)
Go to your personal subscriber account and check if the problem can be solved there

Call the MTS hotline from any numbers

If you need to urgently solve a problem, you can use the MTS hotline, which is available via a federal toll-free number. The only drawback is that you can only get through from other operators, for example, Tele2, Beeline, Megafon. If you make a call from MTS, you will be notified that this number is not in service.

Follow these steps:

Call the indicated number 8-800-250-0890 (it is completely free). You can call from both mobile and landline. The main thing is that it is not MTS, otherwise you won’t get through;
Ignore messages about quality of service. Just press 1 or 0;
At this stage, the robot will tell you how long you will need to wait for a specialist’s response. Wait for the specified time and tell about your problem.

Hotline

The MTS company works with private and corporate clients and offers various services - mobile communications, home Internet, telephony and radio, satellite television. Each of them has its own technical support.

0890 is a short number for contacting support.
+7 for communication in roaming.
8 on home Internet issues.
0877 or satellite TV from MTS.
0990 in Russia, if in roaming then for corporate clients.

mobile connection

To obtain information on issues related to mobile communications, private clients can call the MTS operator or write a chat message in the mobile application.

Home Internet

You can call the MTS Home Internet Hotline from a landline or mobile phone of any operator at 8-495-636-0-636.

If the subscriber does not have the opportunity to call the contact center, he can fill out a special form at the link https://moskva.mts.ru/personal/feedback-fix.

If you can't follow the link, you need to:

Open the official website.

Go to the "Support" page.
Find the “Home Internet and TV” section and click “Company Service”.

On the page that opens, a phone number for contacting the Contact Center is indicated. Here, by clicking on the “Write to us” button, you can create a written request.

Home telephone and radio

To get information about your home telephone and radio, you need to call the MTS operator at 8-800-250-23-28. The call is free.

Satellite TV

You can quickly receive information and technical support on all issues related to satellite television by contacting the MTS Contact Center using the short number 0877 from an MTS mobile phone.

From a landline or mobile phone of any operator, you can call the MTS Satellite Television Hotline for free at 8-800-250-08-90.

If the subscriber is in international roaming, he can contact technical support specialists by calling +7-495-766-1111. The number must be dialed only in international format, via +7.

For corporate clients

Corporate clients, in addition to telephones and chat for communication, can write to MTS by email.

Support

Do you need to contact an MTS support specialist? In this section you will find contact details of the mobile operator for subscribers in all service regions

Unified toll-free MTS customer support number:

Call MTS for free from any mobile and landline phone in Russia. 0890 - for free calls from MTS. Technical support for MTS Sputnik customers

How to call the MTS hotline?

To directly call an MTS support operator , call the toll-free number 8800 250 0890 from any mobile phone in Russia (Megafon, Beeline, Tele2, Yota and virtual operators), stay on the line and listen to the end of the message from the automatic voice system. You will be transferred to the first available employee of the mobile operator's hotline.

Please note that during peak hours, when the MTS help desk

a significant number of subscribers are dialing at the same time, there may be delays in the operator’s response. For your convenience, the system will announce the approximate waiting time for an employee to respond.

For free calls to the MTS help desk, you can use either the operator’s service intranet number - 0890

(calls to which are completely free from mobile phones within the coverage area of the MTS network) or a single free number 8800 250 0890, which you can call without a doubt from any landline or mobile phone of another operator. At the same time, the call will be free for you, even from mobile phones of operators - Megafon, Beeline or Tele2. Calls are free from all regions, including the largest cities: Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Nizhny Novgorod, Samara, Omsk, Kazan, Chelyabinsk, Rostov-on-Don, Ufa, Volgograd, Perm, Krasnoyarsk, Voronezh, Saratov and Krasnodar .

Other MTS help desk numbers

The MTS group of companies unites not only the cellular operator, but also the financial organization MTS Bank and the Internet provider MTS Dom and offers its clients an additional federal number for communication with help desk employees and technical support of all departments. Use the phone number below if you are a client of one or more divisions of the MTS group of companies.

88002508250

Calls to the single help desk number 88002508250 are not paid for by subscribers of any Russian telecom operator (including MTS, Rostelecom, Megafon, Beeline and Tele2). For calls from MTS mobile phones, use the short hotline number 0890 (free).

Number for calls to MTS from abroad

If you are outside the Russian Federation, the above telephone numbers will not work, because they are intended for calls from numbers registered in Russia. Use the phone number listed below to call MTS from roaming or from a phone registered in another country.

+7 495 766 0166

When you are in MTS international and national roaming, calls to +7 495 766 0166 are not paid

. If you call the MTS contact center from another telecom operator (both mobile and landline), payment will be made in accordance with international communication tariffs. We recommend checking in advance how much a minute of conversation will cost, especially if you are calling from a hotel phone.

Technical support specialists work for customers on all popular social networks and answer questions by email. You will find additional information in the main section MTS Support Service.

Geography of MTS work

The contact and technical support service for subscribers work for the operator’s clients in the following regions of Russia:

Moscow and St. Petersburg

, Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Krasnoyarsk Territory (Krasnoyarsk), Kurgan Region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Sosnovy Bor, Kudrovo, Murino, Luga, Gatchina), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk ), Omsk region (Omsk), Orenburg region (Orenburg), Orel region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno-Altaisk ), Republic of Bashkortostan (Ufa), Rostov Region (Rostov-on-Don), Bryansk Region (Bryansk), Tomsk Region (Tomsk, former Tomsk Cellular Communications), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk region (Chelyabinsk), Chechen Republic ( Grozny), Chuvash Republic (Cheboksary), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda and Cherepovets), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma) , Krasnodar region (Krasnodar, Sochi, Novorossiysk, Anapa), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk Region (Smolensk), Stavropol Territory (Stavropol), Tambov Region (Tambov), Republic of Tatarstan (Kazan), Tver Region (Tver), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl region (Yaroslavl).

Please note that communications with employees using the MTS Help Desk hotline numbers are recorded. This is necessary solely to improve the convenience of the company's clients. If such a need arises, the service quality control service will be able to listen to the conversation and evaluate the competence and politeness of the operator’s hotline employee.

All phone numbers listed in this section are as of September 2021. You will find additional information on the official website of the telecommunications operator www.mts.ru. In addition to clients of the MTS operator, support is provided for A-Mobile and Allyo subscribers.

General questions such as:

find out account balance, debt
find out about account debits
find out the list of connected services
change tariff
block/unblock your contract
find out the addresses of service offices
find out where to replace faulty equipment
disable services or close the contract altogether
call a specialist to repair the line
configure a broken connection

Internet does not work?

Try opening the website www.mts.ru. If it opens, but other Internet services are unavailable, then your Internet access is blocked. The most common reason for blocking is an Internet bill not paid on time. You can check your personal account balance in your Personal Account or by calling the Unified Support Center 8. You can pay your bill without commission and with instant crediting of funds to your account on the MTS website.

If access to the website www.mts.ru is impossible, contact the Unified Support Center by phone (toll-free number for calls from landline and mobile phones).

User support site

Support page: mts.ru/personal/podderzhka

Personal Area

Existing Subscriber Service Office

Look on your city's page.

If you can’t reach the MTS operator

Now the advice is from the category “when nothing helps”! There is another way to contact a live human technical support operator. And for many it will be even more convenient and practical. The point is to install the “My MTS” application through the AppStore or Google Play Market.

Next, we launch the application. More button . Click on it:

In the next window, select the Support and see this menu:

Here you need to go to the Chat section and then write a request to technical support. Then all that remains is to wait for an answer. From personal experience I will say that the MTS operator responds quite quickly. But not instantly, of course.

Ways to call a specialist on the hotline

Photo provided by the advertiser

In order for MTS subscribers to receive the necessary assistance in a timely manner, they should use one of the working methods. There are several options to contact a technical center employee:

Call the short number “0890” and press the buttons “1” and “0” or “2” and “0”, then wait until the employee answers.
Contact a company representative at: 8-800-250-0890. The federal format number can be used when contacting from a landline phone or mobile phone. The call is free. After dialing the number, you will need to press “1” and “0”. Connection with service staff is carried out quickly.
In roaming you can dial the number: +7-495-766-0166. If the user is in national roaming, then he can use one of the above numbers.

Using these options, you can easily contact an MTS hotline employee.