Rostelecom Internet speed has dropped - we are eliminating the reasons

Internet users from Rostelecom often complain about low connection speeds. This nuisance can cause a lot of inconvenience, especially at times when you need to quickly find or download information or watch your favorite movie online. Unfortunately, it is not always possible to quickly identify and eliminate a speed problem, because it is influenced by many factors, some of which are completely beyond our control. Below we have collected the most common causes of low Internet speeds and possible ways to eliminate them.

Hardware problems

No matter how trivial, but quite often the cause of slow Internet is equipment, namely a modem or router.

The first thing to do if you suspect that your router is not working correctly is to check its characteristics. It happens that the router’s throughput is much lower than it should be, and then, receiving one speed via cable, it outputs half as much. You can usually find out this important characteristic by examining the box from the router or the accompanying documentation. If your router is not designed for high-speed data transfer, then you can fix the problem by replacing it.

You can check whether the problem is really in the router by connecting the Internet cable directly to the computer. If the speed has increased, then the reason really lies in the equipment.

If your WiFi does not have a password and the speed has dropped sharply, then most likely someone else is using it. Set a password and check if the situation has changed.

Perhaps your router has simply outlived its usefulness. The normal lifespan of such equipment is 6-8 years, so if the equipment begins to work incorrectly, it may simply need to be replaced.

To check if the modem is working properly, call the service center and ask if it is visible in the system. If not, then it definitely requires replacement. Another option for bringing an old modem or router back to life is to reflash it, if it is advisable to do so.

How ADSL Internet works

ADSL technology involves the use of a telephone line. Accordingly, the quality of the connection depends on the following factors:

The current state of the line.
Modem.
Splitter, replacing it sometimes gives a significant jump in speed.
Line length.

However, no matter how hard it is desired, ADSL will never provide the user with reliable operation. The speed has dropped by 2 times - this is a standard situation, and any problem can lead to this. For stable operation to occur, the line must be in perfect condition.

Virus attack

Sometimes viruses and various spyware penetrate our computer unnoticed, but then significantly affect the speed of the Internet. To eliminate this possibility, you need to install a good anti-virus program and conduct a full scan of your computer for viruses. After this, you need to delete all found files and configure the antivirus so that it protects the computer in active mode. As a rule, this measure solves the problem of low speed.

Paradoxically, sometimes it is the antivirus program and firewalls that slow down the speed of the Internet connection. The reason is that the antivirus scans all files and sites, and this scan takes time, which affects the loading speed of web pages.
You can check if this is the case by temporarily disabling the antivirus and checking the connection speed again. If the reason is in this program, then you should consider changing it to another one.

What to do if it slows down due to the user’s fault

Basically, the reasons can be very trivial - incorrect software configuration, virus infection and router configuration.

Infection of the system with viruses. A drop in speed may occur due to infection of the computer - the malware needs traffic to send information about all requests, passwords retrieved, and the links you use most often. To solve it, you need to install any anti-virus program and scan your computer, configure it to work in real time - to quickly remove possible infections.
Demanding antivirus. Sometimes the antivirus itself can use traffic, especially if it is configured to scan the firewall - all incoming data must be checked, compared with the antivirus database, and in case of danger, expended effort on deletion. To understand whether this is true or not, try turning it off and checking the speed. If it is decent, then most likely it is the antivirus that is spending most of the traffic. But if after testing everything remains the same, then the problem is different; you just need to try installing other software that is less demanding on PC resources.
Windows version. Not everyone can buy original OS builds. Sometimes a pirated version is installed on the computer, with a bunch of different viruses; it is simply impossible to remove them using standard means - they will be launched from the command line again and again. Here we can give only one piece of advice - purchase licensed software, otherwise traffic will constantly be wasted without the user’s knowledge.
Diagnostics of data transmission by router. Many users do not pay attention to the type of device they rent from Rostelecom. In most cases, it cannot work on a 3 or 4 G network. Study the box carefully, and if this is the case, then there is no need to hope for high speed. It also happens that an attacker has connected to your wireless network, and then the traffic will be divided between all connected devices. Try changing your network password and check your speed again.
Problems with the computer's network card. The first thing you need to do is go to the “Device Manager” and update all dependent drivers - just right-click on the icon and click on update in the menu that opens. If this does not help, you can try checking the speed on another, working computer. And if you see that the speed corresponds to the declared speed, you will have to buy a new card; for laptops they also offer a removable one that connects via USB. You can try to reconfigure the card, set the speed to 10 Mb/sec from the service menu and the additional tab. The Internet will work stably, but at low speed.

Server and line load in the evening

Unfortunately, this factor also has nothing to do with you. In the evening, the network has the most users watching movies online and playing video games, so the speed naturally drops. A similar situation occurs on weekends. There is only one way out - sit and wait, or reschedule your Internet surfing sessions to another time.

Connecting additional services from Rostelecom

Will switching to a new tariff plan cause unnecessary financial costs? Rostelecom has developed unique solutions in the form of additional services that will show how to correct the lack of speed with minimal financial investment.

Let us highlight the main ones:

“Torrent” is a special offer for active users of uTorrent and other trackers, which removes the download speed limit when using this program. The limit will be the parameters of the transmission line connected to the house and its technical capabilities;
“Social Networks” is a comfortable solution for lovers of an active social life, allowing you to send messages, scroll through photos, listen to music and watch movies in high quality without barriers;
“Surfing” - opens up unlimited possibilities when using the browser, removing restrictions on the loading speed of sites, music and videos. This option does not apply to horse racing;
“Turbo acceleration” or “Night acceleration” are budget services that allow you to temporarily increase the speed of downloading and uploading data to the maximum value.

Other Possible Causes

LAN card. Problems with it can affect the speed and probably the entire network connection. Replacing it in your computer or connecting an external one to your laptop via a USB port will help.
Connection type. If you used to use cable and now switch to dial-up or DSL, you may be surprised by the slow connection speed. Unfortunately, these are the characteristics of these types of connections.
Sometimes the reason why Rostelecom’s Internet speed has dropped is a change in tariff plan. If the company transferred you to another tariff unexpectedly (for example, after the end of the promotion period), then the Internet speed will change accordingly.

Pirate operating system

Some save on purchasing a license for the Windows operating system. You can always download the distribution kit on the Internet and activate the key without much effort. But it’s worth asking yourself the question: why would anyone waste their time and effort and risk their own freedom to break the law and give people free OS?

Most often, this is done by attackers who “sew” a lot of malicious code into the system, which can have a significant impact on the performance of the system as a whole and on the operation of the Internet in particular. If you are still using a pirated version, immediately delete it, format your hard drive and install a normal licensed version of Windows.

Useful tips

take care of your computer and check it for viruses on time;
install a good, fast browser (for example, Chrome) and ad blocking software;
take care of high-quality anti-virus protection for your computer;
Unplug your router or modem once or twice a week. This way you will extend its service life by 2-3 years;
If you cannot independently install and solve a problem with Internet speed, be sure to contact Rostelecom technical support in order to receive qualified assistance in a timely manner.

A drop in Internet speed is a serious problem, but most often it occurs not through the fault of the company, but due to internal or external factors affecting the speed. If you have slow Internet, do not rush to think that your provider is deceiving you. First, try the above tips, and if all else fails, contact the company. You can always check your connection speed online on the Rostelecom website or by request in your browser.

Why has Rostelecom's Internet speed dropped?

Speed problems when accessing the Internet can be caused by the following factors:

Inappropriate tariff plan selected . The higher the connection speed declared by the provider, the faster the pages will load. If you want to watch videos without lag, listen to streaming music, play online games, choose tariff plans with a speed of at least 25 Mbps. If you just need to surf the Internet, a tariff with a minimum connection speed will be enough.
Problems with the router . Most often, a wireless connection is installed at home so that access to the network can be obtained not only from a computer, but also from a mobile phone, tablet and other gadgets. The speed when connecting through a router is already lower; incorrect settings can further reduce it.
Computer problems . If the speed is low only when accessing the network from a computer, then the problem may lie precisely in device malfunctions - outdated software, viruses, outdated drivers for network equipment, etc.
Features of the area . Most often, the problem occurs among users who live in small cities and towns. The only solution is to try changing your service provider.

How to check and pay for Internet Rostelecom

You can check the current tariff, balance status and other information on your personal account in your personal account on the Rostelecom website. To enter, you need a login (phone, email or personal account number) and a password for access.

To check the mobile Internet, the USSD command is available: *116*#

If there are insufficient funds in the account, Internet access will be limited. You can top up your account directly on the Rostelecom website. To do this, enter your personal account number, the amount for which the top-up will be made, as well as your bank card details.

To pay for provider services - rt.ru/payment

To verify the poor quality of the connection to the network, it is enough to test using a special service. An example of a service is, there are also other similar sites on the network that work on a similar principle. As a result of testing, it is possible to obtain the following network data:

Incoming speed . Shows the speed at which data from the network is downloaded to your computer. The higher the indicator, the more comfortable it is to use the Internet, the faster movies, music and other large files are downloaded;
Outgoing speed . Shows how quickly files from your computer are uploaded to the network;
Ping . The time it takes the computer to connect to the server.

If you want to get the most realistic measurement indicators, close all extraneous programs and disconnect additional consumers from the network before the test.

It is advisable to carry out the test with a wired connection several times at different times of the day.

Loaded line

Identifying this factor is problematic, since it has no obvious signs for the user. Here, just as in the case of the weather, observations will help. If the speed decreases on holidays or in the evening, there is a possibility that the problem lies precisely in the load on the provider’s infrastructure.

It is impossible to do anything in such a situation. The supplier itself is not able to solve the problem with increased load. The quality of traffic will decrease at certain periods and you will have to put up with this or look for another operator.

Equipment failure or incorrect settings

If Rostelecom's Internet has dropped, the cause of the problem may lie in incorrect settings or failure of user equipment. It is worth noting that minor faults are sometimes more difficult to identify than major breakdowns.

In some cases, breakdowns only affect:

BY;
certain components.

For example, the Internet disappears when there is no network driver. If the speed starts to drop, you need to check the settings. Sometimes the phone or router itself has a traffic limiting function enabled. You need to correct the situation in the settings of the corresponding device.

You should start diagnosing by disconnecting the cable from the router and connecting directly to the PC. If this helps increase speed, then the problem is due to incorrect router settings.

Late payment can also lead to

If the provider is at fault

What can you do if the company provides low speed? In the evenings or weekends, poor transmission can be attributed to the large number of network users. Traffic quality decreases due to congestion. To prevent the Internet from disappearing, you should press the “Reset” button on the router. This often helps. If the action does not have any result, you should call Rostelecom at 8-800-10-008-00 and call specialists. The reason for a weak Internet may lie in unfavorable weather conditions, failure of the provider’s equipment, network reconfigurations carried out from the center, etc. Sometimes you just need to be patient and wait until specialists correct the situation.

Settings failed

Often, network problems arise as a result of certain events (sudden shutdown of lights, power surges, accidents) that disrupt Internet settings. If the user often restarts the router or turns it off when leaving home, then you should not be surprised at the sharp decline in network performance.

In order to return to “normal” Internet operation, you need to resume the standard connection settings. In this case, it is recommended to write down the data of interest and fill it out manually if the Internet speed on Rostelecom has dropped.

What affects download quality?

Internet tariffs from
If the test results are unsatisfactory, and the speed does not correspond to the declared tariff from Rostelecom, you need to look for the reasons. They can be either external or on the subscriber side, namely:

load on the provider's servers;
line damage;
engineering works;
virus activity on the subscriber's PC;
running torrent client without speed limit;
low signal from Wi-Fi router;
incorrect modem settings.

We are looking for reasons for low speed in the provider

If everything is in order with the tariff, then you need to call the provider’s help desk and ask to find out the reason for the low speed of the Internet connection; perhaps it’s time to repair the line or reconfigure it. In this case, a master must arrive, and if the reason is on the conscience of the provider, then all work will be carried out free of charge.

Non-payment

other problems with the Internet. After the paid period expires, the provider restricts access. In this case, you just need to deposit a certain amount into your personal account.

To pay for the service, you need to know your personal account number. Usually the personal account is indicated on the agreement with the provider. To make payments, you can use your personal account or online banking.

Services for operational testing

If Rostelecom's Internet slows down, you periodically experience problems with speed, use online services or you can download a special program to your PC. Parameters that are checked:

incoming data;
outgoing data - the indicator is always lower than specified in the terms of the tariff plan;
transmission time of packet data, taking into account possible errors and load levels, and an interval of no more than 60 ms is considered sufficient.

How to measure your current speed using Speedtest?

If the Internet is slow, you need to take drastic measures, but first it is recommended to check how much the data transfer speed has dropped. You can test your connection using the Speednet service. This is the most popular speed test method. Instructions:

Disconnect related equipment that is connected to the router.
Close applications that place an additional load on traffic, since programs constantly access the data channel.
The online PC scan starts.
Upon completion, the data must be checked and compared with the parameters stated in the tariff plan.

You can repeat these steps by first connecting your computer to the router directly. There is a possibility that in this case the parameter values will be different—higher.

Speed testing using the Rostelecom service

You must first disconnect the related equipment that is connected to the router. If you are interested in the answer to the question why Rostelecom’s Internet is slow, it is recommended to first stop the applications. Then you need to go to the online service and start checking by clicking on the button in the working window. After a few seconds, the result will appear: information about the speed of incoming and outgoing data, as well as the waiting time when transmitting packets.

Other services

Traffic is checked in other ways. Available services:

PR-CY.ru;
2ip.ru;
CY-PR.com.

In this case, you should prepare according to the instructions described above. There is another way. To check the speed, open a command prompt and type: