Internet connection offers from Rostelecom are very profitable - today the company provides the widest range of tariff plans and capabilities. However, as with all things involving electronics and equipment, problems will occur. The most common of them is a discrepancy between data transfer speeds and a sharp drop in connection speed.
The main reasons for low Internet speed Rostelecom
If a client used a speed test (or any other test) when checking Rostelecom Internet speed and discovered that he had low (bad) Rostelecom Internet speed, what to do is a question that needs to be resolved secondarily. And you should start by identifying the source of the problem. All problems can be grouped by type:
- Technical problems with the provider.
- Problems with equipment (router, wires, network card).
- Software problems - with the operating system or browser.
- Antivirus and viruses.
For each type of problem, there are ways to fix and improve page loading. First of all, pay attention to pop-up messages informing about malfunctions. They can tell you what to pay attention to (for example, using error code 651 - Rostelecom signals a malfunction of network equipment, etc.).
PC requirements
In the requirements for a personal computer, several points can be distinguished, depending on the connection technology:
Optics - PON, FTTx (from 10 Mbit/s)
Processor: 2GHz RAM: 2GB (minimum) HDD: SATA connection interface, write speed of at least 30MB/s Network card: 1Gbit/s
Copper - ADSL (up to 8 Mbit/s)
Processor: 1.5GHz RAM: 1GB (minimum) HDD: IDE/SATA connection interface, write speed of at least 20MB/s Network card: 100Mbit/s
Speed dropped due to faults at Rostelecom
Technical work, failed servers and busy lines in the evenings - all this can cause slow surfing and periodically disappearing network. If due to the fault of the provider the Internet speed of Rostelecom has disappeared, what to do is a question that makes no sense, since the user is unable to change anything.
As a rule, the provider quickly copes with breakdowns and malfunctions, and the evening peak needs to be planned: avoid downloading large amounts of data, moving them to night or daytime. You can find out about scheduled and urgent work at Rostelecom from technical support at 8-800-1000-800.
However, much more often the reason why the speed has dropped is hardware or software. And this is good news, since it is quite possible to increase Rostelecom’s Internet speed in such situations.
Content
Provider Rostelecom is one of the largest Russian companies that offers customers Internet connections. This service provider's offerings are quite attractive. The provider offers subscribers a wide range of tariff plans and additional options. But sometimes the Internet at a dacha in the Serpukhov region can glitch and freeze. Often users encounter a problem when the speed declared by the provider does not correspond to the real one.
There are many reasons for Rostelecom’s poor Internet. And not all of them are associated with the service provider. Below we will look at the main reasons why Rostelecom has such a slow Internet.
Rostelecom speed dropped due to equipment
As a rule, the reason for wondering “why is Rostelecom’s Internet speed low, what to do, how to fix it” is the equipment – a router or a network card. Faulty wires are a little less likely to cause problems. And if it’s enough to replace the wires, then you need to deal with the rest.
#1 Internet dropped due to router
If you removed the network cable from the router, inserted it into the computer, and page loading speeded up, then the problem is in the router. Problems with the router can be of several types:
- The equipment capacity is lower than the channel width allocated by the provider. To fix this, you need to replace the router with a device with better characteristics.
- Inappropriate WiFi settings. It’s worth trying to manually select several settings through the web configurator: frequency (2.4 GHz and, if supported, 5 GHz), channel width (20/40 MHz, 20 MHz, 40 MHz) and channel number (1-12), and then determine at what values the situation is better.
When asked why the Internet dropped, the answer is the following: due to outdated firmware, so it’s worth updating it to correct the situation.
#2 Network card
If a user wonders why the speed of Rostelecom’s Internet constantly drops sharply, then the network card may be the reason. To fix this in Device Manager, you will need to update or reinstall the driver. Sometimes there are several network cards installed - they may conflict, so it is worth disabling the unused ones.
Hardware problems
No matter how trivial, but quite often the cause of slow Internet is equipment, namely a modem or router.
The first thing to do if you suspect that your router is not working correctly is to check its characteristics. It happens that the router’s throughput is much lower than it should be, and then, receiving one speed via cable, it outputs half as much. You can usually find out this important characteristic by examining the box from the router or the accompanying documentation. If your router is not designed for high-speed data transfer, then you can fix the problem by replacing it.
You can check whether the problem is really in the router by connecting the Internet cable directly to the computer. If the speed has increased, then the reason really lies in the equipment.
If your WiFi does not have a password and the speed has dropped sharply, then most likely someone else is using it. Set a password and check if the situation has changed.
Perhaps your router has simply outlived its usefulness. The normal lifespan of such equipment is 6-8 years, so if the equipment begins to work incorrectly, it may simply need to be replaced.
To check if the modem is working properly, call the service center and ask if it is visible in the system. If not, then it definitely requires replacement. Another option for bringing an old modem or router back to life is to reflash it, if it is advisable to do so.
Rostelecom speed dropped due to software problems
Another reason why the Internet fell is software:
- Programs and torrents running in the background. They can put a lot of strain on the channel, making internet surfing slow. In addition, Rostelecom blocks the torrent and significantly limits the flow. Temporarily disabling the download can correct the situation.
- Not the fastest browser (for example, Opera is faster than Explorer), as well as the use of VPN and/or other extensions that slow down page loading. You can temporarily disable all extensions or even change your main browser to a faster one.
- Operating system of dubious origin. Pirated builds and outdated versions are why surfing the Internet may slow down.
Network statistics (preparation for testing)
When testing speed, it is highly undesirable to use a Wi-Fi network . Additional services, such as IPTV, VoIP (SIP) telephony, additional personal computers. Mobile devices must be disconnected from the network (from wi-fi, in a word).
If you are conducting a test in SOHO, then printers running on a wireless network should also be disconnected from it. This is especially true for Hewlett Packard printers - they love to use service traffic. During testing, carry out preventative maintenance on your printing press, order the system administrator to refill HP cartridges. But under no circumstances should you do this yourself - the toner may leak if you do not do it professionally.
Testing must be done from a personal computer/laptop connected by cable to the subscriber router/optical terminal, or directly to the access switch (this is if your wire comes from the entrance). We close all programs that use Internet access, including antiviruses and firewalls, file download managers, torrent clients, etc.
To finally make sure that there are no other programs using the channel, you need to use the netstat utility
Open the command line: Start -> Run - type cmd in the window that appears and click ok.
Either Start -> All Programs -> Accessories -> Command Prompt
In the window that appears, type the command netstat -ab
In the results obtained, we are interested in the name of the running process specified in [ ] and the ' Status ' column with the value ESTABLISHED
We look for the name of the process in the task manager the netstat -ab command again The goal is to remove “extra” Established connections.
An alternative to this check is to start the operating system in safe mode and load network drivers. So, after all the checks, you can proceed directly to testing.
Test using Speedtest.net
This service is the most popular and most accurate among others for testing speed using a browser. It hosts more than 2,000 servers around the world. This list also includes a server connected to the data transmission network of the Komi branch of OJSC Rostelecom and located in Syktyvkar.
Open the website speedtest.net.
Find Syktyvkar on the map that appears and select Hosted by: Rostelecom
The test will start - first the ping from you to the server is checked, and then the incoming (DOWNLOAD SPEED) and outgoing (UPLOAD SPEED) speeds.
Once the test is completed, the results will appear and you can write them down or remember them. Then click TEST AGAIN - the test will start again. It is necessary to take at least 3 measurements and display the average result
Viruses and antiviruses as the reason for low speed
Both factors can eat up traffic:
- viruses load the main channel for malicious purposes;
- The antivirus may not have time to scan traffic, which will cause the performance of the entire system to drop.
To fix the problem, you should conduct a thorough scan of the system for viruses, and then try to weaken the level of protection in the antivirus program.
Now you know why the Internet can drop and how to fix them by increasing your connection speed!
Server and line load in the evening
Unfortunately, this factor also has nothing to do with you. In the evening, the network has the most users watching movies online and playing video games, so the speed naturally drops. A similar situation occurs on weekends. There is only one way out - sit and wait, or reschedule your Internet surfing sessions to another time.
What you can do yourself without calling a specialist
What to do if the Internet from Rostelecom slows down, what actions to take to solve the problem. First of all, you need to find out the reason; for this you can use the exclusion method. First, it is recommended to call the provider’s technical support service to clarify information about why the Internet is lagging. If no technical work is currently being carried out, and there are no problems on the part of the provider, then you can proceed to the next step, namely a visual inspection of the equipment within the premises.
It is recommended to inspect the cable first. It may be damaged, for example, a heavy object is lying on it; the damage may be due to compression in the door area. Sometimes pets damage the cable while playing. Inspect the equipment connectors. Sometimes rebooting the devices helps; you can disconnect the cable yourself and connect it again. In some situations, such simple actions are enough to restore normal network operation. You can check the information of the equipment installed on the device, its serviceability, check the connection settings by checking all the data.
Problems associated with connection sometimes turn out to be trivial and obvious - a lack of funds on the balance sheet. In this case, the provider can simply block access, and you can solve the problem by topping up your account.
If, after completing all these steps, the problem still cannot be resolved, then you will have to contact a specialist.
- slow page loading;
- a long waiting time for downloading, after which a message appears stating that there is no network connection;
- periodic lack of access.
Below are the most common reasons for no internet or slow speed.
