For many years, Rostelecom has been providing Russian users with TV and Internet set-top boxes on favorable terms. There are about 13 million users on the Internet network, and more than 10 million on television. The list of Rostelecom services includes interactive television, a set of paid channels, built-in packages with films and TV series, as well as stores with paid media content.
- How to turn off Rostelecom television
- How to disable home Internet Rostelecom
- How to disable Rostelecom mobile Internet
- Disabling your home phone
- Ways to terminate cooperation with Rostelecom
Constantly
The permanent termination of television broadcasting from Rostelecom is carried out at the request of the subscriber - you have the right to terminate the contract at any time. However, Rostelecom holds on to its customers very closely, so when applying for a TV disconnection, difficulties may arise.
Before you refuse Rostelecom services, you need to make sure that you:
- Do not have any debt on monthly fees for your subscriptions.
- We paid money for the set-top box, which we bought in installments.
- You can return the set-top box you rented from Rostelecom in working condition and with all the equipment.
- You are the person for whom the contract was concluded, or have a power of attorney from such a person.
It is recommended to read the contract before applying to disconnect Rostelecom TV - to avoid surprises.
For example, if the set-top box was purchased in installments, when the contract is terminated, Rostelecom will demand that all remaining money be paid for it. In some cases, you can continue to pay for the equipment further, no longer having a Rostelecom TV connection, but you will still be required to pay for the device in full.
Also, there may be problems with returning the rented set-top box - it must be in perfect working condition and in the configuration in which it was originally given to you. If there are problems with the equipment, you may be forced to buy the set-top box with your own money, so carefully re-read the conditions for transferring the equipment to you for use, so as not to be horrified later.
At the Rostelecom office
It is best to turn off TV at the Rostelecom office. This way you can avoid many problems that cannot be resolved remotely - for example, disputes about equipment or questions about recalculation for services.
To turn off Rostelecom TV, you will need your passport, contract, application and equipment (if the set-top box was rented).
Necessary:
- Come to one of the Rostelecom offices - the location and opening hours can be found on the map https://moscow.rt.ru/sale-office.
- Inform the manager of your desire to turn off the television.
- Provide personal information for identification - contract (or simply personal account number of Rostelecom TV), passport, connection address.
- Fill out the application (issued by the manager).
- Deliver the leased equipment along with the transfer certificate (provided with the contract).
If all is well, the services will be stopped and the contract will be terminated.
However, since Rostelecom really does not like to lose its subscribers, it is recommended to ask the manager for an official document stating that you have paid the company in full for the services and your personal account is closed.
It often happens that managers break the contract, but leave an active personal account, which suddenly receives some payments. Without such paper, you will never prove that you really stopped using any services and terminated the contract altogether.
Through the Internet
Recently, you can terminate an agreement with Rostelecom remotely, but several conditions must be met:
- The TV was provided without a set-top box or other equipment from Rostelecom - you have nothing to return and nothing to pay for in the future.
- You have paid all the debt.
- You have completed and sent your application to Rostelecom.
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? The remote method is not very popular, since in the process of such termination questions may arise, and there is a greater chance that your personal account will not be closed and you will not be provided with any documents indicating that the termination of the contract took place at all.
If you cannot be personally present in the office, it is recommended to issue a power of attorney to another person and disable the services in this way - this way there is less chance that you will be refused to disable Rostelecom TV.
Temporarily
In those cases when you do not want to break off relations with the company, but you need to turn off the TV for a while (for example, on vacation), you can use the “Voluntary blocking” function. It allows you not to pay a subscription fee for those days when the block is active, thereby saving you from pointless TV expenses.
This service has several conditions:
- Free blocking is available only for a period of 30 days; from day 31 you will have to pay 5 rubles per day for each service package.
- Minimum blocking is 5 days. You can turn off TV in this way for up to six months.
- The subscriber is not exempt from paying for equipment during the blocking period.
- At the beginning of the block there should be no debt on the subscription fee for all subscriptions.
In your personal account
The function of temporarily freezing TV services is available in the Television section of Rostelecom.
- Log in to your personal account (https://lk.rt.ru/), and go to the desired section - television.
- Check out the package you have connected and find the Voluntary Blocking button.
- Set the number of days to block.
- Check the details, read the terms and conditions and click the confirm button.
The TV section will now display the current service status. They will turn off after your application has been processed. You can also connect services back through your personal account in the television section.
Call technical support
You can also activate a temporary freeze of the service by phone . For this:
- Dial the Rostelecom hotline number - 88001000800.
- Tell the operator your personal account number and your desire to block services for a specific time.
- After the operator checks the possibility of freezing, your application will be sent for consideration. You will be notified of the decision by telephone. If you have arrears for services, the operator will also inform you about this.
Important! You may be asked to provide personal data - passport number, connection address, etc. This is necessary to identify you as a subscriber and fill out an application by the operator.
At the Rostelecom office
You can freeze the Rostelecom TV service for a while at the company's offices . For this:
- Come to one of the offices with your passport, personal account number/agreement and money to pay the debt (if any).
- Ask the manager for an application for a temporary block of TV services and fill it out.
- Submit the application to the manager along with your passport, pay the debt, if any.
- The decision will be made within 24 hours or in a few days - you will be notified about this by phone linked to your personal account.
Disabling your home phone
Turning off your home connection can come in handy if you're going on vacation or planning to completely switch to mobile communications. Accordingly, Rostelecom allows you to either completely terminate all relations on this issue or place a temporary block.
Online
A disconnection request can be submitted online, but a visit to the office is often unavoidable.
Usually, via the Internet without a personal visit, communication services can only be limited for a certain time; you can only completely abandon the phone only in person, but access can be blocked.
To use online time blocking, you need to:
- Log in to your Rostelecom personal account - you must have one. If it is not there, you need to register a personal account and link your personal home telephone account to your profile. This is done here - https://lk.rt.ru on the “registration” tab. If registered, go to the “login” tab and enter your login and password.
- Find the “Service Management” section and select your home phone (if several services are connected).
- Click “Voluntary blocking” and select your home phone account.
Temporary blocking
We have already discussed how to order a service online in the previous section, but you can temporarily block your phone in other ways:
- Call the customer support hotline - 8 800 1000 800. You will need to provide a personal account and go through identification (full name, telephone number of the person who entered into the contract).
- In person at the Rostelecom office - you may need a passport and the service agreement itself.
Important! The option is available if you have been using Rostelecom for more than 30 days and you do not have a 60-day debt or a valid Promised Payment. Also, some tariff plans do not provide the ability to activate the option.
The service is paid, but there are grace periods - 30-60 days depending on the region. During the base period, a fee of 3 rubles per day will be charged. You can block your home phone for a minimum of no less than a calendar week.
If you activate a temporary block remotely, then for 30 days after the end of its period the company imposes a ban on re-ordering this option.
It is also possible to completely “cut” the telephone line, and here the rules are exactly the same as when disconnecting the Internet.
If you have a promotional tariff and the promotional period has not expired, you will have to pay Rostelecom's recalculation for the months that you used the services.
If the phone was provided to you by the company in installments, pay for it in full.
Also, be sure to cover the debt to the company.
To turn off your phone permanently:
- By mail indicating all your details and copies of documents (passport).
- In person at Rostelecom service offices - again, you will need a passport. If the contract is not executed in your name, also include a power of attorney and a copy of the subscriber’s passport. If the previous tenant moved out and left you a telephone line, in addition to your passport, you need documents for the right to use the premises. If you are the heir of a deceased user, take the death certificate with your passport.
- In the “Feedback” section in your personal account. You will still have to bring the documents to the company or send them by mail. In some cases, it is possible to send scans of documents.
Disabling individual services
In some cases, it is not necessary to disable all television packages, but only some. Additional options and subscriptions by Rostelecom are provided in the same monthly mode as the main tariffs, and they can be disabled at any time as unnecessary.
The conditions are the same as when terminating the contract with Rostelecom - you cannot have debts for these services. In addition, it is advisable to turn them off before the end of the new billing period, otherwise you will be billed for the next month.
All such options can be disabled in your Rostelecom personal account:
Rostelecom is a leader in the provision of interactive home television services, thanks to its high quality and reasonable cost. However, technology is constantly developing, and many users decide to abandon interactive TV in favor of the Internet. The question naturally arises of how exactly to turn off Rostelecom television. There are several options for giving up TV, and a temporary blocking function is also available, for example, for people leaving for a long period of time. The disconnection can be done at one of the Rostelecom offices or remotely.
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Ways to terminate cooperation
There are two ways to stop using services connected for business.
Personal appeal
As in the case of an individual, all settlements with Rostelecom must be settled and the debt issue closed.
When providing equipment, it must be returned to the company or purchased, in accordance with the agreement for its provision.
After writing an application at the Rostelecom office and checking documents and debts, communication services will be disconnected.
On call
The corporate customer support service can be found by phone number or 8-800-200-30-00. You can discuss your disconnection request directly with the manager, and also find out how to quickly complete the procedure and what documents will be needed.
Providing documents is possible remotely.
If you believe the statistics, today Rostelecom is an almost unprecedented leader in Russia in several industries in which it offers its services. The company is a leader in the provision of home Internet connection services, as well as cable television.
This was achieved, perhaps, due to the company’s correctly chosen course of action, aimed at implementing the provider’s coverage even in remote settlements of the country, where other telecommunications companies had not even considered the possibility of installing their network. This is what made it possible to win over subscribers, and in most cases, to provide them with the only and uncontested opportunity to connect to high-speed Internet services and access to high-quality cable television.
Procedure for disabling Rostelecom interactive TV at the provider’s office
Visiting the provider’s office in order to refuse Rostelecom TV services is the most popular and acceptable option, since you can personally consult and find out the details of the refusal from a company employee. To complete the procedure for turning off the TV at one time, you need to prepare and take with you:
- passport;
- connection agreement;
- equipment (set-top box), if it was rented from the company upon connection.
Important! The personal presence of the person and his documents are required to complete the application. Close relatives will not be able to turn off the TV even with the documents of the person with whom the contract was concluded.
At the provider's office you will be asked to fill out a special application form; it must be drawn up in two copies. One copy remains with the employee, and the second is taken by the user. After filling out all the fields of the form, a company employee checks the information and puts a wet stamp.
After completing these steps, you should not wait for immediate disconnection; in most cases, you need to talk with the manager who is processing applications by phone and re-confirm the refusal from TV. After the application has been reviewed and no obstacles to terminating the contract are found, then it is fully satisfied.
Turning off television through your personal account
Despite the fact that there is an option to cancel TV remotely without visiting a branch in person, this cannot be done online. Remote refusal involves filling out the same application form, where all fields must be completed. This application is sent by regular mail to the department where the user’s decision to completely abandon Rostelecom television is considered. Employees contact the user by telephone to clarify information. Unfortunately, it is not possible to completely disable interactive TV in your personal account.
After checking all the information and making a decision, technicians will arrive at the user’s location at the agreed time to disconnect the TV. You can submit an application remotely if you have your own equipment, if the user did not rent a set-top box from the company.
Important! Complete disconnection is only possible if there is no negative balance on the user's personal account.
Otherwise, you must first pay off the debt, after which you can submit an application. A negative balance is a significant reason for refusal.
Despite the fact that it is not possible to disable the service in your personal account on your own, there are ways to cancel your subscription to paid additional services or temporarily block TV. This is especially true for people who go on vacation or a long business trip and upon returning plan to renew their subscription to Rostelecom interactive TV.
Sending an application via mail
You can also disconnect from Rostelecom services remotely. To do this, you will also need to fill out an application in two copies, but you do not need to bring it specifically to the office. You can download its form from this link 12_Application for termination of the contract for the provision of communication services_with reason and send it by regular mail with a stamp.
But this method is only suitable for those users whose equipment has been fully purchased and not leased.
As for calls to the operator, this method will help you get answers to your questions, but you won’t be able to disable services or block channels forever. Qualified employees will provide you with detailed advice on any issue and suggest the sequence of necessary actions if your situation is non-standard and does not fit any of the points described above. They may also temporarily disable access to the Internet or television if you are unable to do so yourself right now.
Now that you know how to disable unnecessary additional services, you can more confidently discover new opportunities for digital interactive television from Rostelecom. After all, their service does not stand still; it is constantly being improved and developed. Get acquainted with new offers from Rostelecom - and you will always be aware of all the latest technological solutions in the field of IPTV.
Temporary blocking of Rostelecom television services
Using your personal account, you can register a block online. This function is called “Voluntary blocking”. Please note that this option has time restrictions; you can block it for a period of 30 to 90 days. You can connect and refuse both in the company’s office and through your personal account to block TV. It is necessary to indicate the period for which the blocking is planned to be activated, as well as the personal account number. You can also cancel the blocking online or by contacting a Rostelecom branch employee by telephone.
If you wish, in your personal account you can also independently refuse additional paid options without visiting the Rostelecom office. To do this, you need to go to the “Paid Services” section in your personal account and click on the options that you want to enable or disable. After this, you will need to enter the code in the window that appears, which will be sent to your email address for activation.
Today, television from Rostelecom is extremely in demand. The company provides a high level of services and many beneficial packages. It is quite logical that Rostelecom television is not free. Against this background, many users are interested in how to disable a paid channel on Rostelecom. Not everyone needs them; many feel quite comfortable with the standard set of broadcasts.
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Features of paid channels from Rostelecom
Recently, television has made a serious leap forward. Interactive TV Rostelecom is not only a huge number of different broadcasts. Each user chooses what to watch, can pause the broadcast, rewind, or even record their favorite program. However, all these benefits are not free; you must pay monthly for the selected tariff.
Rostelecom offers its users a fairly wide range of paid channels of various types. At the same time, many services on Rostelecom can be activated free of charge for a certain time during promotions. This is where the main catch lies. Immediately after the free period expires, you will have to pay for paid channels, and the debit will occur automatically. You need to carefully monitor this and figure out in advance how to disable paid channels.
How to disable paid services in Rostelecom through your personal account
Every Rostelecom user should have this method at hand. Your personal account allows you to independently manage all tariffs, activate new ones, and cancel old ones. If there is a need to refuse additional paid functionality, we proceed in the following order:
- Go to the company website and log in to your Personal Account.
- We head to the “Paid services” item.
- A full list of current paid services will open.
- We select the functionality that needs to be abandoned.
- A message with a special code will be sent to your email address.
- Enter it to confirm the operation.
However, one nuance must be taken into account that the procedure for disabling the service on Rostelecom passed without problems, the balance should be positive. If necessary, you can top up your account immediately in your personal account.
Debt for services rendered
Such problems arise mainly when, when moving, they forgot or did not know how to terminate the installment plan for equipment with Rostelecom. Clients who do not use the services of a provider are perplexed by the amount of their growing debt.
This is due to the fact that, despite the service being disconnected, the subscription fee is constantly growing. It follows from this that timely termination of the contract will save you from fines and overpayments, and, accordingly, stressful situations.
We visit the company office
For those who are interested in how to disable paid services on Rostelecom with a 100% guarantee, we head to the company’s office. This option is also convenient because you can immediately obtain information on any issue, even how to completely refuse the company’s services. You must have your passport and contract number with you. Depending on the goals pursued, you will need to fill out an application in which you will need to indicate which paid service is no longer required. It will turn off instantly.
If you don’t know where the nearest company branch is located, go to the company portal. In the appropriate section you will find all the necessary information. How else can you refuse?
There is another way, but it involves a complete abandonment of Rostelecom television. You will be required to download an application for complete refusal of the company’s services from the portal, fill it out and send it by mail to the Rostelecom office. As soon as it is accepted, the operator will contact the subscriber to confirm the operation.
Disabling unnecessary channels
The menu displays all channels, even those that are not currently connected. It happens that we no longer need some of them and there is no need to overpay for them. Therefore, let's figure out how subscribers using Rostelecom television can disable unnecessary or no longer active channels.
- Go to the service menu.
- Select the "Settings" section.
- Find the item “Manage Profiles” in them.
- Sequentially select “Edit profile” - “Gen. control" - "Access to channels".
Highlight unwanted channels and select the desired value using the left and right arrows on the remote control.
