There are many ways to top up a mobile phone account, but most of them require the subscriber to manually register the required phone number. Even the most attentive clients may have difficulties at this stage; anyone can make a mistake. In such cases, mobile operators try to meet customers halfway, so if a person deposited money on the wrong Beeline number, this can be easily corrected through the provider.
What is an erroneous payment on Beeline
There are several ways to return a payment sent to the wrong number.
This is a payment sent to another account due to an accidental substitution of one or more digits. The funds do not arrive where the payer intended to deposit them. Also called transfer of a large amount, for example, as a result of adding an extra zero.
Errors occur when you are in a hurry, poor lighting, pressing an adjacent key on a computer or on-screen keyboard, or not knowing the number. They are often used by people who have problems with vision, coordination, and memory. Any subscriber has the right to contact the operator to cancel the transaction.
What to do if you provided the wrong phone number when paying your bill
If the client discovers that he made a mistake when entering the number when the payment has already been made, he needs to perform the following steps:
- Prepare both numbers in federal format, place them in front of you (write them out, find a subscription agreement, a receipt for a successful transfer).
- Note how many digits are replaced by others.
- Make sure that both SIM cards are serviced by the same operator (Beeline).
- Submit an application on the portal perenos.beeline.ru. To do this, you need to enter the correct number in the field, and then click on the button to request a code via SMS. Then confirm the return operation. This method is suitable for users who can access the Internet from a PC or mobile device.
Don’t put off contacting the company until later. After a few days, the subscriber will have to submit an application in person at the operator’s office.
Online contacts of telecom operator Beeline
If you do not have the desire or time to call a technical support consultant, there is an alternative solution - customer support via the Internet. To do this, you need to go to the company’s official website and select “Help and Support” in the main menu.
In this section you can find the answer to all questions and guidance on using the Beeline mobile network, as well as its other products. All contacts are available on the site to complain about the quality of the services provided or make suggestions for their improvement.
To resolve the issue as quickly as possible, each specific section has its own mailbox, moreover, in each region the mail to which the letter should be sent may differ. In order to find out the required email address, you need to select your city in the top menu of the site.
It will be useful to view:
Here are several addresses where you can send service requests:
- [email protected] – issues related to mobile communications, the Internet, and modem maintenance are resolved here. Here you can write a complaint online about the quality of the above-mentioned services, apply for their connection or disconnection.
- [email protected] – all wishes and suggestions related to home Internet and television should be sent to this mailbox and consultants will contact you as soon as possible. To do this, do not forget to leave a contact phone number or another method of contact.
- [email protected] is another email account where you can send your Wi-Fi-related questions.
Article on the topic: What do you need to know about the Beeline help service?
Example letter
Conditions under which a return is possible
The sent amount can be returned only if several conditions are met:
- The payment amount is less than RUB 3,000.
- No more than 2 errors were made when entering the number.
- Less than 4 days have passed since the transaction.
- The numbers (with and without errors) belong to Beeline.
- The second digit of the cell phone (after +7 or
different from 6.
To find out which company services a number, use the USSD command in the format *444*9 digits without the initial 8#. After entering, press the call key.
These restrictions apply to those who want to return money without traveling to the sales office: through the website, with the help of a team or by calling the hotline. If one or more points are not met, the subscriber contacts the sales office with a passport or sends an application by email.
Using the USSD command, you can find out which operator belongs to the number to which the erroneous payment was made.
Is it possible to get my money back?
We would like to reassure you right away, the Beeline company provides its subscribers with the opportunity to return money accidentally deposited into a third-party account. However, it is better to act as quickly as possible.
To transfer funds to the correct number, you must fulfill a number of prerequisites:
- The replenishment amount is up to 3 thousand rubles.
- The term for depositing funds is up to 4 days.
- The number of incorrect characters in the number combination is no more than 2.
- The number cannot start with 6 (for example, 8 602 *** ** **).
It is important to know! To make sure that the number to which money was mistakenly deposited belongs to the Beeline mobile operator, dial the sequence of characters *444*cell number# on your smartphone. The number combination is entered without the 8.
When is payment returned?
If all of the above conditions have been met, the cash will be sent to the correct number within a couple of minutes after submitting the application. If there is at least one discrepancy, you will have to personally contact the operator’s office and notify in writing about the current situation. Beeline employees process such requests within 14 days.
Note! Transferring funds is possible only if the balance of the erroneous number contains the required amount in full.
Ways to return an erroneous payment
The operator offers several ways to return money. The choice depends on the terms of payment, technical capabilities, and personal preferences of the client.
USSD request
Immediately before replenishing someone else’s account, you need to dial the command *278# from your phone and press the call key. Then follow the instructions that appear on your phone screen.
This method is often used by subscribers who do not have access to the network.
Call to a special number
Another option that does not require an Internet connection is a free call to the short number 07222.
Return to card
If the subscriber topped up the phone balance from a bank card, you will need to provide its details. The money will be returned to the same account. The applicant must be the cardholder at the same time. He will need to fill out a special form, which can be downloaded from the telecom operator’s website or received at the office.
A payment that does not qualify for an automatic refund will require other actions from the payer. You will need to write an application and send it by email [email protected] The following information must be indicated in the text:
- applicant's passport details;
- photocopy of the document confirming the erroneous payment;
- bank card number (if the payment was made from it).
The application will be registered within 24 hours after receiving the letter. Information about the processing time will be sent in a response letter or message.
Letter to Beeline support service.
Call to operator
Hotline specialists will help subscribers who find it difficult to understand the terms of a refund on their own. You will need to call the service number 0611 or 8 800 700 0611 and wait for a response from an available operator. During the conversation, you need to keep your ID and payment receipt with you in order to dictate the following information to the specialist:
- passport information;
- the amount that the client deposited into someone else’s account;
- payment method, its exact time, date;
- number to which money was sent by mistake.
The method is only suitable for Beeline subscribers. Its disadvantage is that you have to wait a long time for an answer when dialing, since many clients call the Support Center with various questions.
Office visit
The method requires a personal visit to the company branch with the original passport and receipt. The applicant presents documents and indicates to which account the money should be returned. The appeal is considered within 3 working days.
Other options
If the payment is sent to the number of another telecom operator, you should go to the office of that company with identification, as well as a check. Providers can make transfers only between the accounts of their subscribers.
How to return money from Beeline? Conditions of receipt
It is important to note that you must submit an appeal or claim for the return of your funds no later than within 14 days (preferably the first 4 days) from the moment the transfer was sent. Beeline network operators do not consider later requests. A correct refund means that the money will be transferred to the correct mobile number. Options such as returning funds to a bank card, to a Sberbank card if you made a mistake in the transfer amount, or in cash at a branch are only possible if you paid from a card or in cash.
If a subscriber makes the wrong number when replenishing a phone account, the Beeline system offers him a simple and automatic way to transfer the erroneously sent funds. To use this method, the following conditions must be met:
The phone number from which (or where) the transaction was sent must belong to the Beeline network; other mobile operators are not suitable.
The number of incorrectly entered digits should not exceed two.
Current requirements for today:
What to do if funds are sent to your number by mistake
It is better not to spend money received by chance within 1-2 weeks. The payer may try to cancel the payment using one of the methods described above. The sender or operator representative can contact the owner of the number to which the funds were received by mistake. The transferred amount will be debited from the account when the company reviews the payer's request for a refund.
When you receive an SMS about the receipt of money, you need to check your balance so as not to become a victim of scammers. Attackers send messages about replenishing an account in order to then convince the failed recipient to credit the specified amount to another number.
Therefore, first you should make sure that the balance of funds has changed. You should not type sent commands or follow links in SMS from unknown senders.
If the money has been received, you can suggest that the payer apply for a refund of the erroneous payment to the communication service provider. If the victim is unable to submit a claim, you can top up his number with the same amount.
Rules and recommendations
All non-cash payments between legal entities and individuals are regulated by the regulatory documents of the Bank of Russia.
Erroneous and incorrect translations too. There are no special rules for this case. The settlement system between counterparties is organized taking into account minimizing the risk of erroneous transfer. Reasons for making mistakes when transferring:
- money was credited to the counterparty's current account as a result of a technical failure or incorrect details;
- the payer received an amount exceeding his obligations.
The recipient of an erroneous payment is responsible for late returns. In court, he will be charged interest on the amount withheld. Their size is calculated from the key rate of the Central Bank at the time the money arrives in its current account (Article 395 of the Civil Code of the Russian Federation).
