How to return erroneously transferred money to a TELE2 subscriber: detailed instructions

All mobile operators provide their subscribers with the opportunity to adjust payments. If you made a mistake when dialing your Tele2 number in the payment terminal, you can contact your operator for help. How to return an erroneous payment on Tele2? We will talk about this in detail in our review. We can return funds in two ways:

• By contacting the help desk;
• Contact your nearest service office.

Let's look at both ways to correct erroneous payments.

Conditions for returning an erroneous payment

Before recharging your mobile phone account, it is recommended to double-check your number. Especially when the subscriber has not been using it for long and has not yet learned it by heart. There is a special USSD request for this. For the number to be reflected on the gadget screen, dial the combination *201# and press the call button.

If an error does occur, you can get your money back under the following conditions:

• the mobile phone to whose balance the subscriber accidentally sent a top-up also belongs to the TELE2 operator;
• the erroneous number contains no more than 2 digits incorrectly or reversed;
• a receipt or other document has been preserved that confirms the fact of the payment.

The operator warns that sometimes funds are credited to the balance within 24 hours. Therefore, it is recommended to keep the receipt until the money arrives in the account. At the same time, if the subscriber to whom the replenishment was sent by mistake has already spent it, then the operator cannot guarantee the return of funds. Therefore, as soon as you suspect that funds have been credited to someone else’s number, you must immediately sound the alarm and demand that the error be corrected.

More on the topic: List of free TELE2 numbers - sure to come in handy!

What to do if there is a payment error?

If you realize that you made a mistake when making a payment, you should not waste time and leave the owner of the incorrectly entered number the opportunity to spend your money. The mobile operator Tele2 guarantees a refund only of those funds that have not yet been spent, so take action immediately.

Step one: check for a receipt. If the check is lost, try to get a copy of it. Depending on where you topped up the balance, contact the owner of the terminal or the employees of the communication store; they are often ready to help with restoring the receipt data.

You will also need a passport. It is advisable to always have your passport details with you, for example, photographed on your mobile phone.

Step two: contact Tele2 technical support. This can be done in the following ways:

• by calling 611;
• by phone number indicated on the check;
• through the Tele2 communication salon;
• via 24/7 online chat on the Tele2 website.

Step three: be prepared to answer the Tele2 operator’s questions and provide him with the necessary information:

• your passport details;
• correct number;
• wrong number;
• date and time of balance replenishment;
• payment method;
• replenishment amount;
• check number.

There will be no delays in returning your funds if the following conditions are met:

1. The receipt is saved and the information from it is provided to the operator.
2. You made a 1-2 digit mistake in the phone number or swapped the last 2-4 digits of the number.
3. Both the correct and incorrect numbers belong to Tele2.
4. You have not dealt with a similar problem before or did it infrequently.
5. The owner of the incorrect number did not have time to spend the funds.

If all conditions are met, your request will be granted.

Step four: expect your balance to be replenished within 24 hours from the date of your request.

How to return money transferred by mistake to another TELE2 subscriber

If all conditions for a refund are met, you need to contact the operator to correct the error. You can contact a TELE2 employee in the following ways:

• by calling the emergency service;
• on the operator’s website via online chat;
• using messengers.

The fastest way is to call support. And using voice prompts, contact the operator. To do this, dial 611.

When calling the help desk, you should be prepared to tell the consultant your personal information necessary for service:

• your full name;
• details of identity documents or an established code word;
• PUK code of the phone number.

To solve the problem of an erroneous payment via online chat, go to the operator’s website at tele2.ru.

The chat link is located at the bottom of the main page of the site. To open a chat window to communicate with an online consultant, click on the “Write” button.

In the form that opens, enter your name, phone number and state the essence of the problem that has arisen.

If it is more convenient for the subscriber to communicate via messenger, the website has the opportunity to receive a link to the support service in Viber.

Here you can scan the QR code and immediately go to your TELE2 account.

It’s easy to find it yourself at https://chats.viber.com/Tele2russia.

You received money by mistake

We already know how to return an erroneous payment on Tele2. All that remains is to figure out what to do if someone’s erroneous payment is received on your number? There is no need to get up from the couch and run to the operator’s office - its consultants have no idea who and when made a mistake when making a payment. They will only find out about this if they are contacted by a subscriber who made a mistake. In your case, there are two options for the development of events:

• A subscriber who has suffered as a result of his own error contacts the operator’s office, where he is corrected for the erroneous payment. As a result, the corresponding amount will be debited from your account;
• A subscriber who has suffered as a result of his own mistake will call you and ask you to transfer money to the correct number. Before doing this, you should carefully check the fact that this payment has been processed - sometimes scammers send messages about replenishing your account from “wrong” numbers, thereby forcing you to make an irreparable mistake.

You can get information about the latest enrollments in your Tele2 “Personal Account”. And in order to insure yourself against errors when replenishing your account, write down the USSD command *201# in your phone book - it will show your correct phone number.

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Wrong payment to another operator's number

Even if the money was transferred to a mobile number that belongs to another operator, there is still a chance to get your money back. But to do this, you no longer need to contact the TELE2 help desk, but rather the technical support of the payment system. You need to look for their contacts on the receipt or the website through which the payment was made.

One of the common ways to top up your mobile balance is to use a bank card account. In this case, you should contact the bank's support service and ask them for help in getting your money back.

Results

You can get your money back if you enter an incorrect number when replenishing from any operator, but it will take time. There are also certain restrictions, and in some cases a visit to the company's showroom is required to submit an application. The main thing to remember when replenishing is to save the receipt until the money is credited to your phone balance. If a mistake is made, then you should not delay the appeal. Operators allow two weeks for refunds, but they may not return the money if the recipient of your payment has already spent it.

When to transfer from Tele2 to a Sberbank card

A transfer from a phone account to a card may be necessary in the following cases:

• to pay for purchases;
• in case of mistaken replenishment of another subscriber's account;
• upon termination of use of Tele2 services;
• to use bonus rubles;
• if payment for the work was transferred to the phone.

Most online stores allow you to pay for purchases using your phone account, but sometimes payment can only be made by card. Also, many services and lotteries transfer winnings and bonuses to their customers’ phone accounts.

Also, a transfer to a card from a Tele2 account will be useful if the subscriber has run out of cash and has a significant amount on the phone balance.

Beware, scammers! What should you do if you receive money from someone else’s number on your phone account?

Last night I was awakened by a persistently ringing telephone. The time on the clock is 2.18, and I am naturally asleep. I picked up the phone in my sleep and heard a demand to return the money that was supposedly mistakenly transferred to my phone account. Having sent my interlocutor in the direction of three well-known letters, I hung up the call and turned off the phone. My sleep is more important. And I didn’t expect any money at 2 am, but slept peacefully.

In the morning, when I woke up, I turned on the phone, and remembering the night call, I went to check my phone balance. More precisely, I first noticed the unread SMS:

Here's how. There really is SMS. And supposedly there is payment. For those who don’t know, 10,000KZT is approximately 1600 rubles/23.5$. The amount is not to say large, but for some it is already noticeable. Naturally, I started checking the balance, and yes, money actually arrived in the account:

And literally a few minutes after I turned on the phone, the calls started. People unknown to me began demanding my money back. Allegedly they threw it in by mistake, they made a mistake, etc. True, the numbers they called from were never similar to my number at all. Which has already aroused my suspicions. In addition, I remembered a friend’s recent story. They also allegedly added 5,000 tenge to his account “by mistake.” And he refused to return them, having heard a lot about fraud schemes. A couple of hours later the money disappeared from the account.

The calls were very persistent, people directly demanded to return the money immediately. Moreover, they called very persistently, first from one number, then from another. Judging by the voices, it looked like two people were “working.” I even had to add both numbers to the blacklist:

But I didn’t rush, but immediately called the Tele2 operator and explained the situation. To which the girl in technical support told me that I shouldn’t do anything myself. If a person added money to his phone balance by mistake. He himself must call technical support and explain the situation. Having a check in hand, with the transaction number and check number, you can make a request to transfer the balance from the erroneous number to your number. In addition, knowing that in Kazakhstan, the balance on the phone is topped up through the Kaspi application, I also went to the site to search for information, and found this:

In this case, my operator is Tele2. This means that the scheme here is quite simple. I send a person money to his phone number, and after receiving the money, he applies for a refund of his payment. As a result, I am without money, and the scammers are in the black. Of course, I can also apply for a refund. But let's be honest. How many of us know that money deposited into an erroneous account can be returned? I personally didn't know before I encountered this situation.

Some readers may think that I myself am not acting honestly, and have decided to pocket, so to speak, the money of the scammers. Hiding behind the fact that they are scammers. And deceiving a fraudster is not fraud. Actually this is not true. I don't need other people's money. In addition, I answered the next call and suggested that the interlocutor contact the operator’s technical support himself, explain the situation and get his money back. Without my participation. I personally did not spend a penny of this money and did not intend to. But in response I received a bunch of arguments that they were supposedly not in the city, they didn’t have an operator, they didn’t pay and it was unclear through what payment system, that they didn’t have a receipt, etc. And all this constantly seasoned with “act honestly/brotherly/according to your conscience”, you could just feel that the interlocutors were trying to push, appeal to conscience, etc.

But alas. I don’t just get my money so that I can throw it away. Therefore, once again repeating that they can take their money themselves, I again put the number in emergency situations.

And after a couple of hours, checking the balance just for fun, I saw that 10,000 tenge had magically (no) disappeared from my phone account. But if I sent this money to scammers, they would receive both my money and theirs back. Like this.

So what is this article for? Probably in order to protect my readers. Not everything is what it seems at first glance. Of course, I understand that you can make a mistake, you can mistakenly transfer money to the wrong number. But in this case, it’s better to be a little paranoid and check whether you are a victim of a fraudulent scheme . At a minimum, if a person has the wrong number, he should call from a number that differs from yours by 1-2 digits. If the number is completely “left”, then this is already suspicious. In addition, it is better to really wait the day that is given for a refund. If the money is not missing, perhaps people really made a mistake (but this is not certain). And return them. There are other similar fraud schemes, but now I’ve talked about the one that I personally encountered. I advise you to study this topic in more detail using other articles on the Internet. Informed = armed . But of course, I’ll say right away: you can’t take someone else’s property . And if people have the wrong number, then it’s better to return the money. No one has repealed the boomerang law (even though it is not officially a law). Other people's money will not be used for future use.

How to return an erroneous payment to Tele2: detailed instructions

Date: October 30, 2021 | Updated: December 21, 2021 | Author: Moblie-man

The problem of sending money to the wrong phone number while replenishing your balance has probably affected many subscribers at least once in their lives. Unfortunately, this trouble happens to us every now and then, because with Internet technologies it has become quite simple to enter one number incorrectly and send money to the wrong place. In addition, sometimes money can go to the wrong number and not through the client’s fault, but due to a system failure.

Fortunately, modern operators have already provided a procedure for returning incorrectly sent funds, and Tele2 also has a service for returning erroneous payments today. By the way, today we will talk about the possibility of using this function with this operator.

Limits and restrictions

When paying from a mobile account, there are the following restrictions:

Services are available to individuals and corporate subscribers who have personal balances.

When paying from a mobile account, it is impossible to use credit and bonus funds, funds received within the framework, as well as funds accrued through promotions, discounts on communication services provided by Tele2, discounts on the initial volume of services provided upon concluding a contract (purchase of a set of services , equipment) and starting payment.

Basic translation methods

You can top up your Sberbank card balance from your Tele2 account in the following ways:

• through internal Tele2 services;
• by contacting the office;
• canceling the account replenishment operation in Sberbank-online;
• via QIWI wallet;
• via SMS or USSD request;
• through third-party exchange services.

You must contact the Tele2 office to withdraw funds when you stop using the services of this operator, as well as to return money mistakenly credited to the account of an unauthorized person due to an error in the number.

To return money credited to an unauthorized person, you need to write an application on a standard form issued by a Tele2 employee. The text states a request to return erroneously credited funds to the Sberbank account, and also indicates the date of replenishment, amount and account details for return.

It is important to note that the operator does not guarantee a refund in case of an error when entering the number. As a rule, funds are returned to the applicant if the subscriber to whose account the payment was credited does not have time to start spending the money.

Via the Tele2 website

To transfer funds through the Tele2 website you need to follow the following steps:

1. Click on the “Menu” button in the upper right corner of the site.
2. Click on the “Services” button.
3. Select from the list “Transfers and payments”.
4. Scroll the window that appears below and click on the green Sberbank logo.
5. In the window that appears, enter the payment amount , your full name and BIC of the Sberbank branch where the card account is opened.

In this way, you can transfer money not only to your personal card, but also to the Sberbank card or account of any individual.

The transfer fee will be 3% of the amount plus 30 rubles.

Via Qiwi wallet

Topping up a card from a phone using a Qiwi wallet will require a double transfer - first the money is credited from the phone account to the Qiwi bank account, and then withdrawn to the Sberbank card. The procedure is as follows:

1. Register a Qiwi wallet to the number from which you want to withdraw money, and go to your personal Qiwi bank account.
2. Click the “Top up” button on the right , then the “From phone balance” button.
3. Enter the required amount (from 1 to 46511.63 rubles).
4. Click the orange “Pay” button (the button will indicate the total payment amount including the commission).
5. Confirm the operation by sending any character except “0” to number 315.
6. Go to the main page of the Qiwi bank and click the “Withdraw money” button.
7. In the window that appears, select the “To a bank card” section , then enter the card number and transfer amount.
8. Confirm the transfer by entering a one-time SMS code.

The commission for replenishing a Qiwi account from a phone will be 7.5%, and the fee for transferring from a Qiwi account to a card is 2% plus 50 rubles.

This method is more expensive than transferring directly from a Tele2 account, and is only beneficial when it is necessary to withdraw money from several Tele2 subscriber accounts to one Sberbank card.

To do this, you first need to transfer funds from each number to the created Qiwi wallet, then collect all the money in one wallet (transfers between wallets are free) and withdraw the money to the card.

Tele2 support service

We'll tell you in more detail how Tele2 technical support works, when you need to contact it and how to call the hotline. Short number

Other methods of communication

The only drawback of the section will be its volume - there are few articles here, and they cannot cover all the problems that subscribers have. It will not be possible to solve any non-standard issue in this way.

Consultants are always ready to provide you with up-to-date information about communication services, as well as help with various actions - connecting services, creating account details, blocking a number, and so on.

Recommendations from Tele2

In order to avoid getting into situations with the return of an erroneous payment, or to successfully resolve them, Tele2 offers its subscribers to follow only two simple rules:

• Always check your phone number before performing the recharge procedure. This can be done by entering the combination on the device keyboard *201#;
• Always keep your account replenishment receipt until the funds arrive in your account. Sometimes it can take up to 24 hours for the intermediary to transfer money.