Cellular users often wonder: an erroneous payment to Beeline - how to get the money back and is it possible to do this? An error made when transferring funds to the mobile phone account of a represented operator, as well as to the account of other subscribers of other providers, is not uncommon. Luckily, the company offers several refund options if you make a mistake. Below we will look at the algorithm that is recommended to be used if you put money in the wrong place. What to do in case of an erroneous payment through a terminal or bank card?
Is it possible to quickly return an erroneous payment to Beeline?
Let's assume that a Beeline subscriber dialed the wrong number when transferring funds. If an erroneous payment is made, how do I get my money back? Beeline provides its customers with the opportunity to quickly solve this problem. However, the payment must comply with the conditions listed below.
- Less than two weeks have passed since the funds were transferred to the wrong number. Therefore, you should not delay solving the problem if a person immediately noticed a mistake.
- The payment amount is less than 3,000 rubles.
- When dialing the number, the client made a mistake of no more than two digits.
- The number to which the funds were transferred belongs to the Beeline network, and also does not start with 6 (say, 8 603 *** ** **).
If these conditions are met, a quick refund of an erroneous payment to Beeline is possible. How to make sure that the subscriber to whom the funds were sent is a client of the company? To do this, you need to enter the command *444*phone number without 8#.
Is it possible to get a refund if I have the wrong number?
Due to inattention, many mobile users may incorrectly enter a set of mobile phone numbers and top up an account that is not theirs. Considering that there are many ways to replenish funds, there are also several ways to lose your money.
The user can take measures for a refund without violating the law, dispelling the myths that if he transferred money to the wrong phone, then it cannot be returned.
If such a situation arises, you can act taking into account the following nuances::
- If the account was replenished through a payment terminal, then the task will be simplified by the presence of a receipt .
- In the absence of a confirming check statement, you need to at least know the time of the transaction and the address where the payment equipment is located .
- Through online services you can print out the required payment form .
- Payment history can also be requested if payment is made through customer service services (so, in case there was an operator error).
- When transferring funds from your mobile account to the numbers of acquaintances or friends, it is much faster to calculate the wrong transaction.
- If a “fast payment” was issued, then the replenishment set can be calculated when contacting the bank .
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Therefore, if you did not receive money while replenishing your mobile account, and you discovered that you sent it to a completely unfamiliar number, then you need to spend both time and effort to carry out the reverse procedure. You don't need to feel like Sherlock Holmes, but it doesn't hurt to be patient. And most importantly, you need to act quickly .
When is a payment required to be returned?
When refilling the wrong number, how long do you have to wait to get your money back? If, when replenishing the account, the subscriber mistakenly deposited funds into the account of an unknown person, a refund request must be submitted within the next 4 days.
If you need to return money to a bank card, a refund is possible only if the transfer was made from the same plastic card.
USSD command
Let us assume that all conditions are met. How to return an erroneous payment? Beeline offers its users to choose the most convenient method for them from several options. To automatically transfer funds, you can enter the combination *278# and then press the call button. The client will be given the opportunity to send the amount transferred by mistake to the correct number.
By the way, the special one also connects automatically. In this case, the subscriber will no longer have to worry about how to return the money (erroneous payment). Beeline will take care of regular replenishment of the client’s account.
Call to the office
Calling customer support is another quick way to return funds transferred by mistake. The subscriber needs to dial the special number 07222 and report his problem to the operator. The main disadvantage of this method is that the client will be forced to listen to all the automatic menu items, and only after that he will be connected to a company employee. It is also possible that you will have to wait your turn because the line is overloaded.
Calls within the network are free. The conversation with the operator is also recorded, and the client can file a complaint against the support employee if he did not help in solving his problem.
It is noteworthy that if a person has kept a receipt confirming that the transfer was made to the wrong number, this will significantly speed up the return of funds.
How can I get my money back if I put it on the wrong number?
Any payment document is required.
By accidentally pressing one wrong number on your mobile phone, you can send funds to a completely unfamiliar number. To return money to your phone, you often need to have a confirmation receipt containing all the necessary data.
The next steps to get your money back will depend on how you transferred the money. It is worth remembering that you have a maximum of 14 days for all manipulations .
When contacting your operator’s office, you will need to provide a document confirming your identity and a check for the amount being replenished (transactions can also be carried out in different ways).
Once all data is confirmed, the technical service will cancel the transaction and the money will be credited to your account.
In order to get your money back, when contacting the office, you need to consider the following :
- The phone number must be linked to the specified passport data.
- You must provide a bank statement if the payment was made through online services or mobile applications.
- A receipt or other payment document must be provided linked to the number if you paid through the terminal.
- If you paid through an electronic wallet, then you can take a printout from the payment history , carefully checking the information about the owner.
MTS
Refunds of funds deposited to the wrong phone number can also be made through MTS. There is also a way to restore funds through an operator, who needs to provide all the data on the payment made, as well as the amount and passport data.
Usually, the specialist you contact requires confirmation, and for this you need to write an application by mail or directly in the office and provide a receipt for payment.
MTS offices:
You can also return an erroneous MTS payment to a bank card by indicating the following in the application:
- Card number.
- Full name of the banking institution.
- Bank current account.
Megaphone
If you use Megafon and mistakenly deposited money into something other than your mobile phone, you can contact service specialists in the office or by phone.
You can return the money in cash, to a card, or redirect it to your phone number.
The chances of neutralizing an erroneous payment will be much higher if everything is done promptly, since the subscriber has only 14 days to collect and process the return payment.
Tele 2
The error of sending your money to someone else's phone number can also be corrected when you use the services of the Tele2 operator. If you have a check, then if the credit is incorrect, you should dial 611 and connect with the operator, telling him about your problem.
If you don’t have a receipt, it will be difficult to get your money back, since it’s not always possible to check all the data using one phone number. Verbal confirmation of the terminal address and amount, as well as the approximate time, will make the task easier.
Iota
To return your funds from Yota, you will need to provide the following documents:
- Applicant's passport.
- If there is a power of attorney, then a copy of it.
- A check or other document confirming payment.
You can return money from Yota only to the sender’s bank card by providing all contact information correctly. Processing one application can take up to 30 days, but in fact the money arrives much faster. You can submit an application at any point of sale.
The site of the company
Let's assume that a person does not have the opportunity to resort to the ussd command or contact support. If an erroneous payment was made to Beeline, how can I get the money back? To do this, the subscriber will need to go to the official website of the company.
Next, the user needs to go to the “Help and Support” section, and then select the “Error payment” item. You can also immediately go to the web page perenos.beeline.ru and indicate the correct number for replenishment.
Other refund methods
What to do if one or more of the above conditions are violated? This does not mean that the subscriber has no chance of getting his own money back. However, in this case it will take more time.
How to get a refund of an erroneous payment to Beeline? An application for a refund or transfer to another number can be taken to the company’s office or sent by email. The subscriber can download both forms on the operator’s official website. Theoretically, consideration of the application should not take more than three working days. However, in practice, the money is often returned only a week later.
What to remember when paying
To avoid getting into awkward situations when replenishing your account, remember:
- Always check the number you dialed.
- Always pick up the check after payment. Try to find a terminal that issues a receipt.
- After payment, check the phone number whose account you topped up. You may still have made a mistake, so call a specialist immediately.
- If you contact the operator’s official office or communication center and provide all the documents, your money can be returned to you in a matter of minutes.
- In some cases, refunds may take up to 2 weeks. In most cases, the issue is resolved positively, and the subscriber’s money is returned.
Conclusion
A client who wants to return funds transferred by mistake to another subscriber must take the following steps.
- Check whether his payment meets the conditions necessary for a quick refund. If yes, then use one of the methods proposed in the article (ussd command, call support, filling out a form on the website).
- Apply for a refund or transfer of money at the company office or by email. Correctly indicate your passport details and attach a check or receipt.
- Wait for a decision.
What should I do if I haven’t received money on my phone via the terminal?
Is it possible to return money deposited through the terminal to someone other than your phone number? In this case, you can contact the support service that services this terminal and provide a number of the most important data. There should be no problem with returning an erroneously sent amount.
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Sources
- https://pro-beeline.com/vopros-otvet/vozvrat-deneg-pri-oshibochnom-platezhe
- https://protarify.ru/beeline/vozvrat-oshibochnogo-platezha-bilayn.html
- https://beeline-lichniy-kabinet.ru/oshibochnyj-platyozh-na-bilajne-kak-vernut-dengi/
- https://finansy.name/kak-vernut-dengi/oshibochnyj-platezh-beeline.html
- https://MyTariffs.ru/finansy/oshibochnyj-platyozh-bilajn.html
- https://beelinehelp24.ru/oplata/vozvrat
- https://mob-mobile.ru/statya/5177-chto-delat-esli-polozhil-dengi-ne-na-tot-nomer-bilayn.html
