How to return an erroneous payment to Megafon? Effective method

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Published: 10/27/2018

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When a Megafon subscriber mistakenly transferred a large amount to the phone or transferred money to the wrong number, the erroneous payment can be returned. This can be done using remote services or by contacting the office of a cellular operator.

• Refund through Megafon office
• Refunding money using Megafon's automatic services
• If you receive an erroneous top-up

According to statistics, more than 65 thousand people come to the Megafon salon every month with this problem.

Description and conditions

So, if you sent money to the wrong number, you can cancel the payment. You can write a statement about an erroneous payment to Megafon at the sales office - to do this, just do the following:

• Take a receipt confirming the transaction;
• Do not forget the passport of the citizen of the Russian Federation for which the card was issued;
• Come to any salon.

But time does not stand still, progress moves forward. Now, if you put money on your Megafon phone incorrectly, you can call a special number!

Refunds of erroneous payments from Megafon are made under certain conditions - subscribers need to remember these parameters:

• No more than two weeks have passed since the transfer of funds;
• Both phones – the correct one and the incorrect one – are registered to private individuals and are part of the operator’s network;
• No more than two errors were made when entering the phone number.

Only if these conditions are met can you expect that the erroneous transfer will be returned to the subscriber’s balance.

Note! If you accidentally added funds to the balance of a SIM card belonging to another operator, you will have to contact the office of that company.

Situations of incorrect transfer of funds are not uncommon - you can press a different key, make a mistake from memory, much more. There is a way out, you shouldn’t say goodbye to your hard-earned money - read below how to get your money back for an erroneous Megafon payment!

Refund through Megafon office

The reason for an erroneous payment in favor of another subscriber may be an incorrectly dialed number in the terminal, in the online payment service, or the telephone number given to the service center employee.

In order to return the money through the company’s office, you must apply there with an application and supporting documents. You can select a conveniently located Megafon unit here.

Contacting the ]Megafon[/anchor] office makes sense in the following cases:

1. If one of the numbers does not belong to Megafon.
2. If a person has mistakenly transferred a large amount.
3. If it would like to return an erroneous payment to a bank card.

An application for an erroneous payment submitted to Megafon must contain the following information:

1. Name of territorial unit.
2. Full name of the subscriber or his representative.
3. Number and date of the representative’s issued power of attorney.
4. Contact phone number for communication.
5. The amount of the erroneous payment in figures and words.
6. Incorrectly topped up phone balance.
7. The right balance.
8. Current account to which the money should be credited (if you want to return the money and not make a transfer between accounts): bank name, BIC, INN, KPP, account number, correspondent account, card number, full name (as indicated on the card).

An application for an erroneous payment, which must be filled out at the company’s office, can be downloaded here.

The application is accompanied by a copy of the payment document confirming the transfer of money, a copy of the passport and a power of attorney (if the application is submitted not by the subscriber himself, but by his representative). The applicant also needs to sign his consent to the processing of personal data.

If the applicant needs to return money to a bank account or bank card, this will happen within 30 working days. Transfer of money between phone numbers occurs within 3 days after submitting the application.

Algorithm of actions

It's time to discuss in detail how to return erroneously transferred money to Megafon using the new automatic return service! It's very simple - no need to remember complex instructions. It is enough to do the following:

• Dial phone number 8 (800) 550–70–95;
• Following the instructions from the autoinformer, enter the details of the correct and incorrect numbers;
• Enter information about the date and time the payment was made - you must provide the most accurate information possible;
• Don’t forget to indicate what amount was transferred (including commission, if any);
• Wait for the application to be reviewed - you will receive an informational SMS message, and the funds will be returned within a few days.

The problem of “I put the money in the wrong place” will no longer be such a problem - now you know what to do to get the money back for the payment!

Important nuances

If you topped up your account not through Internet banking or an e-wallet, but using various terminals, of which there are a lot today on city streets and shopping centers, the likelihood of successfully returning an erroneous top-up is significantly reduced if you do not have a receipt. However, you can contact the customer support service of the company that installs the terminals you use. This information is usually placed on the device body.

If, for some reason, you accidentally topped up a subscriber’s account not with MegaFon, but with another telecom operator, then in this case you need to urgently contact the operator to whose account you sent the funds, as well as support the bank (or terminal) through which the payment was made .

How to return an erroneous payment: MTS | MegaFon | Beeline | Tele2 | Yota

Transfer amounts

If the amount is less than 3000 rubles. and the correct number differs from the incorrect one by 1-2 digits, both numbers belong to the same branch, then an application will not be required. The specialist will open a request, and within 48 hours the money will be returned to your balance.

If the amount is more than 3,000 rubles, and the erroneous number differs by more than 2 digits from the correct one or belongs to another branch, you will need to fill out a standard application. In this situation, you must attach a check or statement to your application (if you paid with a bank card).

Go to the office

If you entered your phone number incorrectly when replenishing your balance, you can come to the office to have the funds returned to you. To do this, it is advisable for you to take your passport. You will also need to take any document that confirms the payment. It is best to give preference to checks.

If you paid online, you will need to take a screenshot of the receipt. Then you can apply for a refund. Our specialists will help you fill out the form correctly.

If you were unable to save the receipt, then there is no point in going to the office. Employees will not be able to legally return the funds spent to you. Remember that you will need to take any identification and payment document with you.

How not to make mistakes?

How not to make a mistake when crediting money to a number? Be careful!

Try using the Autopayment service from Megafon.

Use automated top-up methods that use transaction confirmations. Set up auto-top up from your bank account or card. Use commands to bank service numbers. And always carefully check the data you enter.

How to return an erroneous Beeline payment remotely

If you visited the official website of a cellular service provider, in this case we are talking about Beeline, you should have seen instructions created specifically for such force majeure situations. If a subscriber makes a mistake when dialing a number and sends a payment to someone else's SIM card, the operator gives him the opportunity to correct his mistake. We will try to supplement the operator's instructions and talk about the nuances and difficulties that arise during the return procedure. So that even the most unprepared users can understand what to do if the money goes the wrong way.

Go to “Personal Account”

Select the “Balance and Payment” section.

Go to the category “Erroneous payment”

This category will indicate the conditions for refund to the correct number.

Fill out the form and click on the “Request code via SMS” button

To correct the error by returning the payment to the sender, you must select one of the options:

• Call the Beeline subscriber support center.
• Visit the operator's office.
• Write a letter to the company's email address.

If you can’t leave the house, let’s first try to return your funds remotely.

But we warn you right away: this method does not work in all situations (it all depends on what kind of mistake you made when sending the payment).

So, in what situations can an error be corrected without locating the company's office? The remote method is effective if you topped up your account with an amount of up to 500 rubles at a self-service terminal and made a mistake in a maximum of 2 digits. In this case, dial the service number 0611 and wait for a connection with a “live” operator. After connecting, explain the situation and prove that you sent the payment by mistake. How to prove? State the amount of money sent to someone else’s number and the time of payment. After verification, the support center consultant will create a request, and the payment will be adjusted after some time.

This is how we easily and simply returned a payment sent by mistake to our balance. But only payments whose amount does not exceed 500 rubles are returned so easily, and the error in the numbers is a minimal amount. If the payment is larger and the errors in the numbers are significant, the refund will take longer.

If the subscriber who received your payment by mistake spent the money, a refund is not possible.

Important Features

1. If the amount on the balance of the erroneous number is not sufficient to transfer the payment, the funds are transferred partially, and partial transfer of funds is possible only once (the remaining part of the payment is not transferred when the client applies again).
2. If the balance of the erroneous number is zero or negative, the employee will check the balance history of the personal account before the receipt of the erroneous payment. If there was a debt on the account before crediting, the payment will be transferred in full. The application is processed within 3 working days;
3. Specialists cannot “freeze” money on an erroneous number. Therefore, there may be a situation - at the time of submitting the application, there is money on the wrong number, but at the time of processing this application, the money is withdrawn or spent by the subscriber. In this case you will be refused.

How to avoid it

Before transferring money to your mobile phone account, check it. Especially often people who just purchased a new SIM card make mistakes. If you also recently purchased a number, then check everything carefully.

It is also especially important to check everything very carefully when you are transferring large amounts of money. The thing is that refunds are only possible for amounts not exceeding 3 thousand rubles.

For many, it is also advisable not to make a one-time payment for such an amount at all. It’s better to check first with a payment of a few rubles. After this, split the amount so that it is less than 3 thousand rubles (for several payments). In this case, even if there is an error, you will be able to get your money back.

Document requirements

When contacting MegaFon, you must provide the following documents:

• If an organization (the payer is a legal entity) paid for you, as an individual, then the organization must provide a letter about transferring the payment and a copy of the payment document. A letter from the organization must be certified by the signature of the responsible person (manager or chief accountant). Stamping on the letter is required.
• If the original payment documents are lost, in order for funds to be credited to the correct phone number, you must request them at the place of payment. When paying through a terminal, you need to check the telephone number or email of the payment agent (indicated directly on the terminal), contact him and ask him to duplicate the check.
• If you lose a receipt for payment using a credit card through ATMs or bank branches, you must obtain confirmation from the card issuing bank (a bank statement certified by the bank's seal). The supporting document must indicate the phone number to which the funds were transferred.
• For legal entities - if, when making a non-cash payment, the data in the payment order is indicated correctly (contract and personal account number in the payment purpose), but the funds have not been received, then for transfer or crediting it is enough to provide a copy of the payment order.

Informing about the status of application processing

• If the automatic data verification is positive, an SMS will be sent: “Dear Client! Your request to transfer an erroneous payment has been reviewed. The unspent balance of DD.MM.YY in the amount of XXX rubles has been credited to your account."
• A client whose funds are debited from an erroneous number will receive the following information via SMS: “Dear Client! The unspent balance of the erroneous payment credited to your account DD.MM.YY is written off in the amount of RUB XXX. Balance check *100#.
• If the number to which you deposited money spent it, then you will receive an SMS: “Dear Client! Your request to transfer an erroneous payment has been reviewed. Transfer is not possible because The payment has been completely spent."