How to cancel an erroneous MTS payment and return the funds spent

Nowadays, probably not many people buy MTS vouchers in stores to top up their accounts, but prefer terminals or ATMs. But in such cases, there is a risk of making a mistake when entering the number. Of course these 10 digits It’s not difficult to remember, and it’s even easier to write it down in your notebook. But what to do if there was an error when entering data and your money was transferred to an unknown subscriber? The most important thing is that there is no need to worry or panic; nerve cells do not recover. You are not the first, and you are not the last to make such a mistake. You can always return funds, but only if you still have a check in your hands, because without it the transfer is impossible.

How to return an erroneous payment

The company notes that there are several ways to return an erroneous MTS payment to another number. The subscriber has the right to choose which option suits him best.

How to cancel a payment through the contact center

The easiest way to cancel a payment at MTS is to contact the operator’s hotline. Take the following steps:

1. Make sure you misspell no more than three digits of the phone number.
2. Dial 0890 if you are calling within the network. For users of landline phones or mobile other operators, you need to dial 8-800-25-008-90. When you are in roaming (national, international), the phone number is +7-495-766-01-66.
3. Indicate to the operator that you have a payment document confirming the expenses.
4. Make sure your application is accepted by your consultant and sent for processing.
5. Get a refund.

Contacting the call center is one of the best ways to return money to MTS. It will take no more than 72 hours to cancel the transaction and receive the funds. This time period is sufficient to verify the documents and the veracity of the information provided by the subscriber. The return of an erroneous MTS payment can be made in two ways - in cash or to a bank card. If you choose the second method, you can withdraw funds from an ATM at any time.

How to cancel a payment in an MTS store

When considering the question of how to return money from MTS to a card or in cash, another method stands out - personally contacting the provider’s office. The algorithm of actions is as follows:

1. Find the nearest MTS communication store.
2. Call the branch and find out how to cancel a payment on MTS and what documents may be required.
3. Come during business hours and fill out your application. The document is filled out using a special form. It indicates the phone number, personal information, a request to return the incorrect payment, error data and other information. If necessary, a salon employee will help you fill out an application for erroneous MTS payments to avoid mistakes.
4. Give the completed document to the department employees.
5. Receive funds into your account within 48 hours from the date of transfer.

As you can see, it is difficult to cancel an accidental transfer. The main thing is to immediately contact the department, fill out the application correctly and contact specialists to resolve the issue.

If you have made an incorrect payment from your number to the phone of a subscriber of another provider, you should contact the operator who received the funds.

Alternative options for canceling a payment

There are a number of other ways to return money for an erroneous MTS payment if the methods discussed above are not suitable. Alternative ways:

1. Download and fill out the application, and then fax it.
2. Prepare an application and send it through the feedback form on the company’s website.

When choosing how to return money from an MTS account to a bank card, you can use any of the methods discussed. But the best solution is to personally come to the operator’s salon and ask the employees to help with the execution and preparation of documents.

Please note that the return of an erroneous MTS payment through Sberbank Online or in another way is possible if the required amount is available on the final number. If the user wants to cancel the transaction and return the money to the bank card, only the card owner must fill out the application. It also contains the following information:

• TIN;
• name of the banking institution;
• checkpoint;
• BIC;
• correspondent account;
• current account, etc.

To completely cancel a transaction in this way, MTS and the bank will need up to 1.5 months.

How to avoid payment errors

To eliminate the human factor and make fewer mistakes, actions need to be automated. The best option for this is the “Autopayment” service. Having set it up, the operator will monitor the balance and, when it decreases, replenish it automatically from a bank card. True, you will have to make sure that there are always funds on the card in an amount sufficient to replenish.

You can set up automatic payment in two ways:

• Upon reaching the threshold - for example, as soon as 50 rubles remain on the account, the operator will replenish the account automatically with 300, 500 or any amount that you set during setup.
• According to a schedule - for example, on payday, 1000 rubles will be debited from your card (or any other amount at your request).

Main advantages of the service:

• It's free - transfers from a bank card are free of charge;
• No unnecessary actions on your part - after one-time setup of the service, everything happens automatically;
• 3 days before debiting, a payment reminder arrives (if scheduled payment is set).

Automatic payment can be set up not only for your number, but also for the numbers of your loved ones - even if their operator is not MTS. Thus, you will completely eliminate erroneous payments, because you will no longer have to enter numbers manually at terminals or ATMs.

And if you are worried that you will spend too much, you can set the maximum amount that can be debited from your bank card for mobile communications during the month. The default limit is 30,000 rubles, which, of course, is too much to pay for mobile communications.

Therefore, you can set your own limit - it will help you avoid unnecessary spending. Also, if you notice that messages about debiting funds for replenishing your number are coming too often, check whether you have accidentally activated paid services - subscriptions, etc.

Return Policy

It is important to note that cancellation of an MTS payment is possible only if certain conditions are met. Let's highlight the main ones:

• the number to which the transfer was sent by mistake belongs to the MTS operator (if this is not the case, you will not be able to cancel the transaction);
• the order of placement of no more than four characters in the number is violated;
• the affected person (the owner of the plastic card from which the payment was made) applies with a request to withdraw the MTS payment;
• an error was made in no more than three phone numbers;
• at the time of submitting the application, no more than two weeks have passed from the date of payment;
• the information on the bank card matches the information in the identity document.

Before returning money from another user’s number, make sure once again that you meet all the conditions stated above.

Remote refund without visiting the office

Not all operations can be canceled remotely using the help of a technical support employee or a special ussd command. There are several criteria that determine the possibility of quickly canceling a transfer:

1. The number of erroneous digits in the specified number should not exceed three.
2. The payment amount is less than five hundred rubles.
3. The operation was performed no more than fourteen days ago.

If all criteria are met, then it is highly likely that the transaction will be cancelled.

What to do if money was transferred to you by mistake

In life, there are also opposite situations when you discover that money has been accidentally credited to your account. There are two ways here:

1. Wait until the sender contacts the operator with a request to cancel the transaction. After adjustment, the money will be automatically returned to the owner.
2. Wait until the sender calls personally and reports that he made the transfer by mistake. To cancel a transaction, simply return the amount via a terminal or ATM to the specified number.

In the latter case, you need to be careful not to run into scammers. Be sure to make sure that the money actually arrived, and only then return it to the person.

We return money to a bank card

To return erroneously transferred funds to a Sberbank card (in case of non-cash payment), the procedure is the same, only the application is written independently on behalf of the card owner, and you must indicate all the necessary details: card number, bank, INN, checkpoint, settlement and corr. bank account. Transfer of money to the card is made within 45 days.

What to do if the company refuses to return the money

The situation does not always go smoothly and sometimes the MTS company does not return money for an erroneous payment. This is possible for several reasons:

1. One of the above conditions has been violated, which is why the transfer cannot be cancelled.
2. Absence of a payment receipt confirming the fact of the transfer.
3. The funds did not reach the recipient's balance.
4. Late application. To guarantee cancellation of the transfer, you need to contact your operator or communication store as soon as possible.

If the conditions are met, company employees rarely refuse a return, because this does not require any special expenses from them.

Knowing how to return money for MTS Internet or cancel a payment to your account, you can quickly eliminate the error and recover accidentally spent funds.
The main thing is not to delay the application and go straight to the office or call the call center. In this case, you must have all supporting documents with you, as well as confirmation of the transaction from your phone number. If our article helped you, please like it!

Contact via MTS contact center

In order to return money through the MTS contact center, it is necessary that the difference between the incorrect and correct numbers is no more than 3 digits. Contacting the MTS contact center is also allowed if you have a payment document that confirms the payment.

For those who prefer to write about the problem, in the MTS personal account there is an opportunity to contact the operator through the feedback form.

You can contact the contact center today at the following numbers:

1. By toll-free number in Russia in MTS 0890.
2. By number for international and national roaming +7 495 7660166 (you must dial in international format with +7).
3. By number for landline phones and for calls from mobile other mobile operators 8 800 250 0890.

Methods and nuances of transferring funds from MTS to a card

Non-cash transfer of funds is carried out in several ways. The subscriber selects the most convenient option:

• use the “Easy Payment” service;
• return the money within the limits;
• set a transfer command via SMS using USSD;
• use electronic systems (WebMoney, QIWI);
• order a transfer through payment systems (Contact, Anelik, UNISTREAM);
• write a statement at the MTS office.

More and more users are using SIM cards to store money. Refunds to bank cards with international status are quick and easy.

MTS commission for transfer

The MTS operator charges a commission of 4% of the total transfer amount for transferring money. The minimum payment for the operation is 60 rubles. When making transfers, it is necessary to take into account that transferring small amounts is not always profitable.

As part of the "Easy Payment" service, operations are available at a reduced commission. There is a method that allows you to transfer money with a commission of 2.3% + 10 rubles. To withdraw with a reduced overpayment, you need to perform a number of actions:

• go to your personal account on the website pay.mts.ru, “Easy payment”;
• find the section “Loan repayment”;
• set the name of the bank that issued the card, the payment method “By account number”;
• Fill in the fields and press the confirmation key.

Depending on the bank, the percentage will vary from 2 to 3%.

MTS Pay easy payment scam

What is the scam? The service functions in a special way. To enter the application, you must enter a phone number, which will immediately receive a verification code. By entering it and activating, the user has access to the function of transferring all the money in the account an unlimited number of times to the balances of other numbers until the session is closed or the balance is empty.

The mts pay scam works as follows:

• A cellular network subscriber receives a call from an unknown person who says that he is an MTS employee and tells a legend, for example, about an erroneous transaction or account blocking. The main thing is to present the “problem” correctly.
• Then the attacker talks about what consequences may follow from this. The subscriber begins to worry and does not think that this cannot really happen.
• The scammer says that he will fix everything, but to do this you need to name the code sent in an SMS message.

After the code is sent, a second SMS is sent to the number, indicating that the funds have been transferred to an unknown number. This is how funds are stolen from the balance sheet. This situation only raises concerns among vigilant clients. Most users don't even think about the possible danger.