Absolutely all telecom operators provide subscribers with additional services in addition to basic ones, for example, voice mail or call notifications. Such services are provided both for a fee and for free, and are not always useful for the client.
Rostelecom is no exception, so let's try to figure out what additional services are connected, how much they cost, how to view the list of additional services, and how they are disabled.
Rostelecom services
Initially, Rostelecom dealt only with home phones, later the Internet appeared. However, today it is a major supplier of a wide variety of digital services, including television, the Internet, cellular communications, smart home, services for business representatives and much more.
We offer a more detailed look at each category of services from Rostelecom.
Service packages
It’s worth starting with the services that most of the company’s clients use. We are talking about packages containing several offers from the provider, namely:
- Combo 2 in 1 : Internet and cellular communications;
- Internet and digital television.
Not so long ago, the provider introduced a new line of tariffs for those who work remotely.
The cost of tariffs in all packages varies from 500 to 1200 rubles per month. It all depends on the specific offer, as well as the availability of additional options selected by the user.
Internet
If you are not interested in package offers, but only need to connect your home Internet, then you should pay attention to the appropriate tariffs. Their subscription fee ranges from 400 to 900 rubles per month.
You can also connect additional services, namely:
- parental control;
- licensed antiviruses ESET and Kaspersky;
- access to cloud storage;
- subscription to the Office 365 package;
- purchasing a router or modem as your own.
Wink video service
Let's move on to an equally popular service from Rostelecom - the Wink video service. It is an interactive television connected through a special set-top box. You can also use the application if you have a modern TV with a smart operating system.
The Wink video service is divided into two sections: the interactive television itself with channels and the online cinema. It includes tens of thousands of different films, TV series, music and other content.
Some of the content in the cinema is free and available to everyone. However, most of it will have to be paid separately.
Tariff plans that support only Wink will cost between 650 and 2130 rubles per month. It depends on the number of TV channels.
You can also purchase a smart station, which will become a voice assistant for controlling your TV, as well as other parts of your smart home.
mobile connection
Several years ago, PJSC Rostelecom acquired the Russian part of the mobile operator Tele2. Based on this, the provider’s new offers for customers were formed - cellular tariffs.
Rostelecom SIM cards work according to the principle familiar to modern operators. In other words, the subscriber pays a fixed price and receives a certain volume of various services.
Prices and volumes of services depend on the selected tariff plan. Today, the subscription fee varies from 300 to 800 rubles per month.
CCTV
In recent years, Rostelecom has been actively developing its video surveillance service. The company participates in the development of equipment and combines it with its tariff plans.
You can organize a surveillance system from the company in question at home, on the street, in the office and any other premises. The main thing is to have access to electricity and the Internet.
The service in question is basic for a smart home, where modern surveillance devices, sensors, light bulbs and much more can be used.
All this is managed using a special mobile application.
The client can purchase the gadget at a time or receive it in installments. In the second case, you must make an initial payment, depending on the chosen tariff.
Digital services
We reviewed the main part of Rostelecom's services, which are the most popular. However, there are many other digital services that many people also use.
Their list is as follows:
- for home use: telephony;
- smart House;
- smart speaker;
- digital television;
- cable TV;
- special tariff plan;
- Rostelecom Lyceum;
- moving to another house or apartment along with the services of a provider;
Billing as a way to decipher services
Another interesting way to find out about services unnecessary for a client is to detail calls. This document collects absolutely all the data about where the calls were made, their duration and cost, the number of SMS sent and subscriber numbers, the cost of the included additional service or subscription.
Billing is an invoice for payment that is issued to the subscriber for a certain period. When using prepaid packages, the subscriber does not physically see such invoices, but they exist and can be viewed.
You can order invoice details in several ways:
Through "Personal Account"
In the “My Profile” section there is a link “Order details”. There you select the period for which you need to make an extract and the report form.
An example of a detail printout.
USSD request
You can do this yourself or automate the process. To request a manual request, you need to call the number “*100*141*1*XX#”, where XX is the number of days for details.
For automatic mode, the request is sent to the number “*100*141*2”, and the data will arrive on the first days of the month following the reporting month.
SMS
By sending an SMS with the following content “141*<number of days>” to the service number “100”.
Rostelecom services for business
Rostelecom's services are aimed not only at ordinary customers, but also at business representatives. The company has many partners that allow it to make business more efficient.
Let's consider all the current proposals of the organization for individual entrepreneurs and legal entities. Here is their list:
- communication: virtual PBX;
- a beautiful number starting with 8 (800);
- virtual city number;
- landline phone;
- cellular communications for business;
- organization of conferences;
- fixed internet;
- CCTV;
- virtual data center;
- Rostelecom Screens;
- trusted mobile environment;
What is USSD command
USSD (Unstructured Supplementary Service Data) command is a special combination consisting of numbers and symbols that allows the exchange of information between the operator and the subscriber. Communication occurs through a special service that processes requests and sends a response.
Anyone who uses a cell phone knows that contacting a call center specialist is not so easy. And many companies do not work around the clock. To solve simple questions at any time, providers develop special short commands that answer a specific question. By sending such a code to the Rostelecom service, the subscriber will receive a response immediately. Which significantly improves the quality of service.
Important! Since Rostelecom processes USSD commands automatically, without the assistance of company employees, responses to requests are received via SMS messages or instant notifications on the mobile screen.
Personal Area
A personal account has been implemented on the official website of the company. Anyone who has entered into a service agreement with Rostelecom has access to it. In the system, you can track your balance, replenish it, manage services, contact specialists, connect additional options, apply for a visit from a specialist, move, and much more.
Useful links:
- Login to the LC for Moscow residents: https://my.rt.ru/ ;
- Login to the LC for residents of other regions: https://lk.rt.ru/ ;
- Login to the personal account for legal entities: https://passport.rt.ru/ ;
- Login to the smart home account: https://lk.smarthome.rt.ru/ ;
- login to the interactive TV account: https://wink.rt.ru/ ;
- entrance to the Rostelecom Lyceum: https://lc.rt.ru/auth ;
- login to the virtual PBX personal account: https://cloudpbx.rt.ru/login/login/ ;
- Login to the video surveillance account: https://camera.rt.ru/ .
Procedure for sending a USSD request to Rostelecom
There is one rule for short codes: their combination begins with the “*” (asterisk) sign and ends with the “#” (hash) sign. If the command refers to a sub-item, a “*” is also added between the numbers.
Stages of sending a command to the Rostelecom service:
- Go to the telephone program that dials numbers to make a call.
- Enter the “*” icon.
- Write a combination of numbers.
- End with a “#”.
- Press the call button.
The answer will arrive in a few seconds.
Contacts
In conclusion, we will consider contacts through which you can always contact company representatives and receive qualified advice or a solution to a problem regarding Rostelecom services. Their list is as follows:
- hotline: 8 (800) 1000 800;
- email for direct inquiries: [email protected] ;
- feedback form on the official website: https://www.company.rt.ru/contacts/ ;
- social networks: Twitter: https://twitter.com/Rostelecom_News ;
- VKontakte: https://vk.com/rostelecom ;
- Facebook: https://web.facebook.com/Rostelecom.Official ;
- Odnoklassniki: https://ok.ru/rostelecom.official ;
- Instagram: https://www.instagram.com/rostelecom.official/ ;
- YouTube: https://www.youtube.com/user/rostelec ;
- Flickr: https://www.flickr.com/photos/rostelecom_photostream .
Reviews of Rostelecom mobile communications
I chose Rostelecom mobile communications because of the price. I thought that the quality would not be very good, but it turned out to be completely different. The Internet works great both in the city and when you are driving on the highway. There were no problems with voice calls either. (Gleb)
Not long ago I took a Rostelecom SIM card. Before this I only used operators from the Big Three. But they all had problems with the Internet. I liked everything: normal and understandable tariffs, a convenient account for subscribers on the website, good quality Internet (Vladislav).
I have been using the Rostelecom operator for quite a long time. I like their prices for roaming in Russia. I recently purchased a SIM card from this provider for my tablet. I liked the quality of communication and Internet in our region. (Dmitriy).
Why is it important to know your tariff in Rostelecom
When connecting services and concluding an agreement with RTK, each subscriber selects a certain set of options and the most profitable services. They are arranged in packages included in tariff plans. If you know your tariff, it will help you get the following opportunities:
- You will know the conditions, any changes, and other information on the tariff.
- You can decide whether to connect an additional option or use a different tariff plan, and we’ll make the transition.
- Find out if your tariff plan is covered by the next promotion, which is often carried out by RTC.
Additional features
Another way to view services on Rostelecom is to order billing.
This is an invoice that details a customer's expenses over a specific period of time. Based on the information from the statement, it is easy to understand where the money has been spent recently. You can view connected services on Rostelecom in this way in several ways (as in the method discussed above). The client has the following options:
- Personal Area. The simplest solution is to log in to your personal account and follow the Order details link. There you can make an extract and order a report format.
TV
Access to a set of channels is offered in packages. This usually includes:
- Selection of national broadcast channels;
- foreign channels for an additional fee;
- special access to media libraries and film selections;
- equipment - for an additional fee or free of charge as part of promotions;
- options for multiroom, Internet access, etc.
Television can be either digital with a connection using smart cards, or interactive, requiring additional equipment. Through the use of such equipment (set-top boxes), Rostelecom allows customers to:
- rent films from a media library;
- record broadcasts, stop broadcasts and then resume or watch from anywhere;
- use online libraries to purchase films, including premieres;
- connect and watch “TV” from any device in the house – tablet, phone, etc.
Digital options are much more modest, although the channels are broadcast in HD mode. Also, premium broadcast packages are available for film buffs, sports fans and national minorities (Armenian TV).
How can I avoid this in the future?
Unfortunately, the practice of mobile operators shows that even if they are caught red-handed, this still does not stop greedy providers - again and again there will be hidden imposed services. How to be aware and prevent this? On the Rostelecom website, in the “News” section, they always write about what services will be connected from a certain date, what changes in tariffs will be adopted in the near future. Therefore, there are two options to avoid being charged for something you don’t need:
- Check your Personal Account for additional information. services - here
- View news on changes to Rostelecom tariffs from time to time - here
( 4 ratings, average: 4.00 out of 5)
