Rostelecom offers a wide range of paid services, but not all subscribers are interested in connecting to them. However, there is always the possibility of activating the service accidentally. In addition, sometimes the provider organizes promotions under which users temporarily receive free access to pay TV channels or services. After the promotional period ends, these options remain active and will automatically be charged immediately. This article will help you find out what functions are enabled and how to deactivate Rostelecom paid channels on your TV.
Ways to find out what paid packages and services are connected to a Rostelecom subscriber
The user has five ways to find out which paid options and channels are active. So, you can check this in the following ways.
- Log in to LC Rostelecom and find a section in it called “Additional services”. This is a very convenient option, but we must take into account that only the main connected options are displayed here.
- You can request the list on your mobile phone. To do this, you will need to dial a special combination: *153# to get information on services, and *144*6# to find out which paid subscriptions are activated. After dialing the combination, you must press the call button.
- Information about connected packages can also be found through the set-top box. To do this, you need to open the menu using the special button on the remote control, select “Service Management”, and then “Active Packages”.
- All questions regarding additional subscriptions and services can be answered in detail by the Rostelecom operator, who can be contacted at 8 (800) 1000-800. Calls are free.
- The last option is to visit the Rostelecom office and ask all questions to the representative in person. Here you can also turn off channels.
Advice!
It is worth noting that a dialogue with a specialist is the most reliable way to find out which services and subscriptions are active. When communicating with a provider representative, you will need a contract number and documents that confirm your identity, since the operator needs to identify the user in order to provide him with complete information .
Before contacting a specialist - by phone or in the office - you should prepare your passport and contract in advance.
What can you refuse?
First, let's try to understand what we can refuse in practice. What services can each subscriber remove without unnecessary problems? Only then should you think about how to disable subscriptions on Rostelecom. Mobile, Internet, home phone, television - all this is offered by this company. Of course, you can easily connect yourself to everything that relates to the listed capabilities.
And of course, you can refuse all this at any time. In addition, this also includes some additional options such as additional Internet traffic, roaming, and some television channels. All that Rostelecom offers are paid services that can be disabled.
How to disable paid channels and services
There are several ways to disable Rostelecom subscriptions and services if they are not needed. This can be done using the receiver, in the personal account or by visiting the provider’s office. In any case, successful disconnection is possible only if the subscriber does not have any debts.
In the receiver menu
This option can be called the simplest. This is how it should be done.
- Turn on the TV and receiver.
- Use the remote control to open the receiver menu.
- Go to “Service Management”.
- One by one, select activated channel packages or specific TV channels that are not needed and click “Disable”.
- When prompted for confirmation, click “Agree” for the changes to take effect.
Here you can also disable paid services. For example, to deactivate “Viewing Control”, in the “Service Management” menu section you need to select “Additional Services”, find the specified function there and disable it with a special button, and then confirm the action.
Advice! This way you can not only disable channels and services, but also connect them.
In your personal account
If you have an Internet connection and a device from which you can access the network, it is also extremely easy to refuse paid options through your personal account. The algorithm of actions is as follows:
- Log in to LC Rostelecom. To do this, follow the link, click “Login”, enter the login (or e-mail or mobile number) specified during registration in the first field, enter the password in the second field and click on the confirm button. If you can’t log into your personal account, it’s worth checking whether the login and password for your personal account are mixed up with those through which the user gains access to TV or the Internet.
- In your personal account you need to find “Paid services” and go to this section. Here is a complete list of services provided for a fee, among them you can easily find activated ones.
- Change the status of the features you want to disable.
- Afterwards, you need to check your email: you should receive an email with a confirmation code. It must be copied and then pasted into the form that will appear on the Personal Account page.
- Finally, you should save your changes.
As in the case of the receiver menu, you can connect new services to the LC.
At the provider's office
A visit to the sales office will take some time, but here the subscriber can get advice on any issue that interests him.
Important! When going to the office, be sure to take your passport and contract with you. And if the user comes to completely turn off digital TV, he also needs to bring rented equipment.
In order to remove unnecessary Rostelecom channels in this way, you need to write a statement and indicate in it exactly which services or packages should be disabled. If the subscriber has no debts, the connection will be disconnected immediately.
You can find out where the nearest provider office is located on the corresponding page of the official website.
Other options
If a user wants to refuse any services for a while, he does not have to disable them completely and then reconnect. A temporary blocking function is provided especially for such cases. It can be activated in your personal account, at the provider’s office, or by sending a letter by mail. You can suspend the service for up to 90 days.
In case a subscriber moves, Rostelecom has also developed an action algorithm that is convenient for everyone. After submitting the application, the contract will be suspended and the user will receive a “Moving” certificate. Upon completion of the move, this certificate will need to be handed over to a company specialist, and it will be activated at the new address.
If the client wants to refuse all Rostelecom services forever, he needs to terminate the contract with the provider . This can be done in two ways:
- Visit the company’s office and fill out the appropriate application in two copies (one for the subscriber, the other for the operator), the forms of which will be issued by employees.
- from the official website, fill it out at home and send it by mail to the Rostelecom branch. Representatives of the provider will contact the client when the application is accepted.
Termination will be made within 3 days. During this time, employees will check all documents and invoices to ensure that there are no debts or other claims. When the decision is made, the operator will inform you by phone.
Important! It should be noted that in order to terminate the contract through the office, the direct participation of the person with whom it was concluded is necessary. If this person cannot come, you will need a copy of his passport and a notarized power of attorney, which transfers the right to resolve this issue to another person. In the event of the death of the person for whom the contract was drawn up, the company employee must show a death certificate, as well as a document confirming the relationship with the deceased.
Rostelecom paid subscriptions
The newsletter may be of an informational or entertainment nature:
- information about new tariffs;
- connection of additional Internet packages;
- packages of cheap SMS messages;
- voice mail connection;
- receiving news about exchange rates, weather, etc.;
- receiving music and pictures;
- ]“Gudok”[/anchor] and others.
Informational and entertainment messages may begin to arrive for several reasons:
- you yourself subscribed to them by sending SMS to a specific short number;
- you accidentally signed up for a paid subscription to Rostelecom (for example, a child did this while playing with your phone);
- the operator provided a free trial service and at the moment when it became paid, you did not disable the newsletter.
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Rostelecom has a wide range of such special services. All of them are created for the convenience of customers in everyday communication, but in some situations they can create a lot of inconvenience, for example, inappropriate delivery time for mailings.
Carefully study SMS messages coming to your phone from the system and third-party providers: you may not notice that you have subscribed to a paid newsletter. For example, the message received may contain information that you have signed up for the mailing list and describe the steps to disable it. If there is no response to the SMS, then you will automatically accept the terms of service and funds will be debited from your account permanently.
Rostelecom additional options can be one-time or regular. Their cost varies depending on many parameters (the region where your number is located, information content, etc.), and often reaches high limits - up to 300 rubles per day. If the newsletter has become irrelevant for you, you need to know how to unsubscribe from Rostelecom so that your budget does not suffer from unnecessary expenses. Decide on the set of necessary additional services and check their status at least once a month.
We visit the company office
For those who are interested in how to disable paid services on Rostelecom with a 100% guarantee, we head to the company’s office. This option is also convenient because you can immediately obtain information on any issue, even how to completely refuse the company’s services. You must have your passport and contract number with you. Depending on the goals pursued, you will need to fill out an application in which you will need to indicate which paid service is no longer required. It will turn off instantly.
If you don’t know where the nearest company branch is located, go to the company portal. In the appropriate section you will find all the necessary information.
It should also be noted that if the service is disconnected for non-payment, then it will not be possible to cancel it immediately. First you need to pay off the debt, and then only take appropriate actions.
When there is no "Cabinet"
What to do if you are a Rostelecom subscriber, but you don’t have a “Personal Account”? Of course, register on the operator’s official website. It consists of 4 simple steps. As soon as they are completed, your profile will automatically begin to display information about connected and available service packages at the specified address.
All data must be reliable. Particular attention should be paid to your address. After all, the entire profile as a whole depends on this. The slightest mistake and you will be working with someone else's apartment. Complete your registration and then follow the instructions provided above. And then you won’t have to rack your brains about how to disable subscriptions on Rostelecom. The official website and “Personal Account” are excellent assistants in solving this problem.
Via the site
There is a more successful solution. This is the official website of the operator. How to disable subscriptions on Rostelecom? In the “Personal Account” on the provider’s web page. This is where you can easily and simply manage all your connected services.
Go to Rostelecom, then log in there. Look at the “Paid Subscriptions” section and simply “Disconnect” or “Connect”. Click on the desired inscription and confirm the action. You will receive a transaction confirmation code. It must be entered into the appropriate field on the monitor screen. Upon completion of the work, the state of a particular service will change. That's it, no problem.
How to check if there are subscriptions
If you notice daily or monthly expenses from your account, and do not know that paid subscriptions have been activated, you can find out about the status of these auxiliary services. How to check if there are any subscriptions on a Rostelecom number?
This can be done in two ways: by sending the command *144*6#OK and by calling the support service at 000.
In the first case, a field will be provided in which all the information will be indicated, and in the second case, the operator will answer all your questions by phone.
In conclusion
If you are not satisfied with any paid channel or Rostelecom tariff, you can easily and quickly refuse it. To do this, you will need to use the most suitable method from the ones presented above. If there is no debt on the balance, the disconnection will occur instantly. Otherwise, you will need to top up your account.
Sources used:
- https://rostelecoma.ru/voprosy-i-otvety/219-kak-otklyuchit-platnye-uslugi-i-podpiski-rostelekom.html
- https://rostelekom.info/page/kak-otkljuchit-podpiski-na-rostelekome
- https://rostelecom-lk.ru/platnye-podpiski/
- https://telecom-wiki.ru/uslugi/kak-otklyuchit-podpiski-na-rostelekom.html
- https://teleinside.ru/otklyuchit-platnye-uslugi-rostelekom/
Internet
Now a little about more modern solutions. Yes, few people agree to them yet, but subscribers are already finding such techniques extremely useful. We are talking about using the Internet to realize an idea.
For example, you can electronically fill out an application to refuse a particular service and send it to Rostelecom’s post office. Next, the entire process will take place in a virtual environment, only at the very end the manager will call you and inform you about the results of the operation.
The downside of this technique is that it takes too long to implement. Sometimes a virtual application can take weeks to process. And if we are talking about some kind of paid subscription, then there is no point in waiting that long.
