How to call the MTS operator from a mobile phone

Date: January 12, 2021 | Updated: August 2, 2021 | Author: Moblie-man

A wide selection of specialized 24-hour support numbers for cellular communications companies are designed specifically to provide prompt assistance to network subscribers. However, many customers are increasingly wondering how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easy! Very difficult!

Automated voice systems minimize the possibility of dialogue with a consultant, which does not always solve subscriber problems, and users may not have enough time to wait.

How to contact support: MTS | MegaFon | Beeline | Tele2 | Yota

How to call the MTS operator for free from a mobile phone

The 24-hour support service works specifically for all subscribers using the company’s cellular services:

Dial a short number using the phone keypad 08-90;

A small note, or what MTS is silent about: support by number 0890 is provided to subscribers from 8 a.m. to 10 p.m. Moscow time. The rest of the time, a robot answers standard questions from subscribers on this number. Keep in mind. From 10 pm to 8 am call the number 8-800-250-08-90.

You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
If you do not want to listen to the automated system’s prompts, you can press buttons 2 and after 0 on the keyboard;

Video about the work of the MTS support service and the operator’s attitude towards its customers

A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Taking into account the constant very frequent problems of subscribers with dialing the MTS support service, I advise you to use the help of the operator’s support in one of the official communities on social networks, fortunately, 90% of users have accounts there: MTS Group on VKontakte and MTS Community on Odnoklassniki. Judging by the reviews of subscribers who asked for help, they respond quite quickly.

Alternative ways to contact the operator

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that we could end here, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes. Not everyone has the patience to wait that long. If you don't want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

Use the “My MTS” application to ask a question to a help center specialist in chat mode;
Ask your question by email You can ask for an answer by email or call back;
Take advantage. The service is not connected or managed in any way. Usually the autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the “My MTS” application. You can correspond with a consultant through this application completely free of charge.

How to call the MTS operator for free from any mobile or landline

The 24-hour support service is available for all subscribers using cellular services of any other company or for calls from landline numbers:

Dial the number using the phone keypad 8-800-250-82-50;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
If you do not want to listen to the automated system’s prompts, you can press buttons 2 and after 0 on the keyboard;
Before connecting, the subscriber will be asked to evaluate the work of the support service;
To refuse or agree to the assessment, the user must press the appropriate keys;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Life hack No. 1: If you can’t get through by calling 0890, and you need help urgently, then if there is a phone nearby with a SIM card from another operator, call 8-800-250-82-50 from a phone connected to another telecom operator.
MTS “thinks” that a subscriber from another operator can call about the transition and quite quickly “connects” with a live support employee. I have tested this method myself several times. Works. Life hack No. 2: Call support at 8-800-250-08-90, then listen to the autoinformer and press not the number “1” (mobile communications), but the numbers “2”, “3” or “4” (home Internet , MTS Wallet or Satellite TV). In these directions, the load is usually less. Accordingly, you will be connected to an operator faster. And ask the “live” support employee to connect with the one who resolves issues via mobile communications. In most cases, this method helps to “bypass” the queue.

How to call a live operator

When trying to reach a “live” Call Center specialist, some difficulties arise: when dialing, you will first be taken to the voice menu, where the auto-informer will try in every possible way to solve your problem without switching to a specialist. But it’s not always possible to figure it out on your own, especially if the problem is non-standard. The answering machine will lastly ask you to click on the desired number to talk to a “live” operator.

So, let’s look in detail at which number to call and how to quickly switch to the MTS operator:

Dial 0890 and wait for the answer from the answering machine. Listen to information about your balance and the name of your tariff, then the auto-informer will ask you to select the appropriate category. Select any category by clicking, for example, on the number “1”. Next, the autoinformer will list new subcategories and ask you to click on the number “0” to contact an employee, complete this action. You may need to press “0” again after the next audio recording, after which your conversation will be transferred to a specialist. Thus, in order to contact the MTS operator, in tone mode you need to dial the following combination: “1” - “0” - “0”. Please remember that all conversations are recorded.
If you call from a phone with a SIM card of another operator or from a local device to 8 800 250 08 90, then after dialing you will also be greeted by an answering machine that will ask you to select the appropriate category. The answering machine warns that you can contact the operator only after selecting the appropriate category. Therefore, click on any number, for example, “1”, and then click on the number “0”. You may need to press the number “0” again.

How to call the MTS operator from a mobile phone using a federal number

The 24-hour support service is available for all subscribers using additional company services (online banking, home Internet and television) or for calls from landline numbers:

Dial the number using the phone keypad 8-800-250-08-90;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

For legal entities and corporate clients, use the number 8-800-250-09-90 . Calls to the support service for MTS subscribers are absolutely free. Calls to the specified numbers are not charged for users of any mobile network and landline numbers, provided that the subscriber is located in the territory of any region of Russia (for example, Saratov or St. Petersburg).

How to contact your telecom operator? Support numbers for MTS, Beeline, Megafon and Tele2

When using mobile communication services, problems often arise and often these problems cannot be solved using information from various Internet resources. Of course, you can go directly to the operator’s salon, state your problem and get help from an employee, however, this procedure takes a lot of time, not to mention the fact that the salon may not work around the clock.

In such cases, the solution may be to call the operator’s technical support service. You need to know that depending on the SIM card from which the call is made, your location, as well as the type of device, the number by which you can contact the operator may also be different.

Helpline numbers

Each mobile operator has its own contact center, which can provide emergency assistance in problematic situations related to communication services.

Tele2 technical support

If you are calling from a number serviced by the Tele2 operator and are out of roaming, you can contact the technical support of the Tele2 operator at 611 . The call is free.

If you are calling from a landline phone or from a number serviced by another operator, to contact technical support, use the number: 8 ( 800 ) 555 - 06 - 11 . The call is free.

If you are in roaming, use this number to contact the operator: 8 ( 951 ) 520 - 06 - 11 . To skip the voice menu when dialing 611 and go straight to a conversation with a technical support representative, use the local operator number for your region. A list of technical support numbers for the Tele2 operator by region can be found here: https://mobiradar.ru/information/kak-pozvonit-operatoru-tele2/

Beeline technical support

If you are calling from a number serviced by the Beeline operator and are out of roaming, you can contact the technical support of the Beeline operator at 0611 . The call is free. To contact an employee directly, without going through the voice menu, use the number 8 (800) 700-83-78 . The call is free.

When you are in international roaming, as well as in the territory of Sevastopol and the Republic of Crimea, use the number +7 (495) 797-27-27 to talk to a Beeline technical support employee. The call is free.

To contact Beeline technical support from a mobile phone of another operator (MTS, Tele2, MegaFon, etc.), as well as from a landline phone, use the number 8 (800) 700-06-11 .

In addition, there are numbers that allow you to contact other technical support departments (on issues of Internet connection, television, etc.)

You can see the full list of Beeline technical support department numbers here: https://mobiradar.ru/information/kak-pozvonit-operatoru-bilayn/

MTS technical support

If you are calling from a number serviced by the MTS operator and are out of roaming, you can contact the technical support of the MTS operator at 0890 . The call is free.

To talk to an MTS technical support employee when you are in international roaming, as well as in the city of Sevastopol and the Republic of Crimea, call +7 (495) 766-01-66 . The call is free. For calls from landline phones and numbers of other operators, use the number: 8 (800) 250-08-90 (free).

You can find out more about communication with the MTS operator, including other methods of communication with technical support, at this link: https://mobiradar.ru/information/kak-pozvonit-operatoru-mts-napryamuyu/
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How to call an MTS operator from a mobile phone while roaming

The 24-hour support service is free for all company subscribers or for a fee for calls from landline and mobile numbers of other operators:

Dial the number using the phone keypad +7-495-766-01-66;
You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

How to call the MTS Ukraine operator from a mobile phone

For Ukrainian subscribers of the company, contact center employees can be contacted in the following ways:

111 – free of charge from mobile numbers of the Ukrainian network to dialogue with an employee you need to dial “0”.
555 – paid emergency connection with an MTS support worker in Ukraine.
0-800-400-000 – free for all Ukrainian mobile network operators and landline numbers.
044-240-00-00 – paid connection for calls from any number except Kyiv landlines.

MTS operator number in Belarus and Ukraine

Mobile operator MTS has a huge customer base.
MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries. MTS Belarus operator numbers:

0880 - free number to contact the operator when you are in the MTS network;
+375172379898 is a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can change your MTS tariff, manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

MTS Ukraine operator numbers:

111 - short number for calls from MTS numbers;
0800400000 - number to contact the operator from any phone;
+380505081111 — help center number when roaming abroad;
555 - number for quick connection with an operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.