PJSC MGTS (Moscow City Telephone Network) is a large company that has existed since 1882, the leading telecom operator in the capital. Its subscribers use telephony, television, and wired Internet services.
There are several ways to receive a support response from MGTS - a single hotline, email, online chat.
MGTS - Moscow City Telephone Network.
What questions does the MGTS contact center help with?
MGTS support service receives and processes user requests by phone. It helps solve problems for different groups of citizens.
For individuals
Contact center specialists consider requests from individual subscribers regarding issues such as:
- connecting home telephony, wired Internet, digital television and disconnecting services;
- personal account balance;
- existing tariffs and promotions;
- initial setup of equipment and the need to eliminate its malfunction;
- payment for services;
- problem with access to “Personal Account”, errors in the mobile application;
- calling a technician to your home in case of an unstable connection.
Legal entities
MGTS contact center operators accept applications for connection of telephony and Internet services from legal entities. They tell you how to register a “Personal Account” and top up your personal account balance.
And also, with the help of the support service, an entrepreneur can call a technician to connect a security system and alarm system in the office or replace existing equipment.
Specialists receive and consider customer complaints. Legal entities can seek advice by calling .
Bottom line: why do we need this?
If you are lucky and complete all these quests much faster (and, of course, you are already an MGTS subscriber), you can save from 100 to 400 rubles by connecting from 1 to 3 numbers. But carefully read the full terms and conditions of the tariffs - there are nuances there. And remember that at exactly midnight... that is, exactly at the moment when you refuse MGTS services, your tariffs may automatically change. Not for the best for you. In a word, look, study, and I’ll go to the MGTS office to get the password.
Leonid Vorobyov, editor-in-chief of ichip.ru
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Toll-free number of MGTS contact center
MGTS subscribers can use several numbers to connect to the call center support service. Operators work around the clock and respond to customers as quickly as possible.
How to call from a mobile
The single number of the contact center in Moscow is . An additional short number for communication is , you can call it free of charge from a mobile phone.
Request to call a technician if your phone breaks down
Applications are accepted by the MGTS contact center and forwarded to the Repair Bureau. Specialists are repairing the transmission line. Information on where to call in case of a malfunction is available on the company’s website: a single MGTS number or a support hotline for residents of the Moscow region. — . Calls within your home region are free.
Is it possible to submit a connection request by phone?
You can apply to connect the service by calling a landline phone number. The employee will ask you to indicate the address, last name, first name and patronymic of the subscriber to call the technician. After processing the application, a specialist will contact the user to find out the most convenient time for the employee to arrive.
By calling a landline phone, you can leave a request for connection.
What about the connection?
It is clear that MGTS subscribers essentially “sit” on MTS towers. So the quality of communication is quite decent - the same “egg”, only in profile. I inserted two SIM cards from both operators to try to find the difference. I didn’t find it, except that the following picture was very rarely observed (pay attention to the connection level):
In the first slot - MGTS SIM card, in the second - MTS. Usually the number of “sticks” is the same.
What questions should you not contact the call center with?
Contact center specialists do not provide information regarding tariffs and services of other telecom operators. And they also cannot help if the user is faced with fraud by persons who are not representatives of the company.
Contact center employees refuse to service citizen requests containing profanity.
Subscriber requests will not be considered if the data transmission failure was due to a power outage or the actions of third parties. The company is not responsible for events occurring due to reasons beyond its control.
Answers to questions regarding television, the Internet, and mobile communications can be found on the MGTS website in the “Support” section. Useful information is published in the “Additional Information” subsection. Subscribers can disable services by visiting the nearest company office.
Subscriber reviews
Reviews about the mobile operator MGTS can be found in a variety of ways. But basically, most subscribers leave positive comments.
Basically, users note such criteria as affordable tariffs, fast connection, stable signal operation, and so on.
It is worth noting that subscribers also leave negative reviews. They are mainly related to the quality of service.
So, there are some complaints about the operator’s waiting time, his work and other nuances of service.
The main positive reviews are aimed at the company’s pricing policy for providing a comprehensive Internet connection to a mobile phone, computer and TV, and at the same time through just one cell phone.
At the same time, a comprehensive package is provided to clients with a good signal, which is important for receiving positive feedback from clients.
But in recent years there has been a trend towards a decrease in the popularity of the mobile operator MGTS.
This is again due to the service, which plays a very important role for the subscriber.
Thus, many subscribers claim that when contacting the company’s centers they are openly rude and do not want to help in resolving issues that arise.
This ultimately pushes many citizens away from connecting to this mobile operator.
It is worth noting that the company administration is clearly not interested in raising the level of customer service and this plays a very negative role.
Thus, as can be seen from this article, working with MGTS is quite easy and simple.
At the same time, the convenience of work lies in the fact that the client can immediately connect not only a mobile operator with the Internet, but also additionally Internet on a PC and television.
In this case, payment does not occur separately, but immediately for all services received from MGTS at home.
But before connecting to a mobile operator, you need to carefully study all the reviews and conditions of the company’s tariffs, since they are not suitable for all users.
| MGTS Vkontakte | MGTS on Facebook |
| MGTS on Twitter | MGTS in Odnoklassniki |
Download the MGTS app on iPhone Download the MGTS app on android
Other methods of communication
Information on other ways to contact support is listed on the official MGTS website. It is located at the bottom of the page and is highlighted in blue.
By clicking on the blue circle, the user will open a window for logging in. Here he needs to provide a phone number and password.
You can contact the company through your personal account
Using the feedback form
By visiting the MGTS website, the subscriber can use. To receive a response from a representative of MGTS, the user must indicate his last name, first name and patronymic, email address, city home telephone number, and also describe his request in detail.
You can attach any file or image to the text of the letter.
Before submitting the form, you must check the box next to the item on the processing of personal data.
via social network
The user can ask a question of interest using social networks or. You can go to the community by clicking on the corresponding icon on the MGTS website page. The group administrator reviews user requests within 24 hours.
MGTS mobile application
You can download the MGTS mobile application in the market or. After installation, you need to open the program, register and log in to your “Personal Account”. The main page will display information about the current balance and the phone number associated with the account.
Using a mobile application, the user can manage services, view basic information about the current tariff, call a repairman at home, find out news and company promotions and payment history, and extend the validity of subscriptions. Here you can contact a technical support specialist.
The application is available for download in the Google Play Market.
Chat with technical support on the site
The user can quickly get an answer to his question by writing a message to a technical support specialist in the chat on the website: . To do this, you must first log in by entering your username and password for your “Personal Account”.
The consultant will help you solve the problem online. For convenience, the user can indicate their name, contact phone number and email, and then describe the problem that has arisen.
To resolve issues, you can contact the support chat on the official website.
Company contacts for personal inquiries
Not all issues can be resolved by calling the MGTS support hotline. Sometimes it is necessary to consult a technical specialist in person.
For Moscow
To receive competent advice on your issue, the subscriber must use the correct telephone exchange or communication center.
They are created specifically so that clients can dial the desired branch and contact the employees working on the MGTS line at a particular address.
Post offices are located in various areas of Moscow: at the Arbatskaya, Domodedovskaya, Shchelkovskaya, Tretyakovskaya, VDNH metro stations, etc.
Offices for receiving citizens are located at the following addresses:
- st. Lyublinskaya, 17, building 3;
- st. 1st Dubrovskaya, 1, building 2;
- st. Elektrozavodskaya, 60;
- Mozhaisky Val, 12, building 1;
- Bagrationovsky Ave., 18, building 1;
- st. Tushinskaya, 11, building 3;
- st. Novocheremushkinskaya, 65;
- st. Dubininskaya, 12.
Here the subscriber can leave a request to call a technician. When submitting an application, you must indicate your contact information in the text of the application.
Address of the organization for receiving written requests: Moscow, st. Bolshaya Ordynka, 25, building 1.
Map with the location of the company's offices.
For area
The MGTS company provides services to residents of the Moscow region. The addresses of departments for receiving requests can be seen by opening the interactive map. By clicking on the line with the address, the user can find out the operating hours of the department and directions to it.
Which method of communication is more reliable and faster?
You can get a prompt response from an MGTS support employee by writing a message in the online chat on the website or sending a text message to the email address: .
If the home phone does not work, the subscriber can call the hotline and leave a request for a technician to come out. The waiting time for a specialist response is 5 minutes.
To contact the operator, you must listen to the answering machine and follow its instructions. If necessary, the employee will fill out a request to call technical assistance.
