Among mobile operators there is the so-called “Big Three”. One of its representatives is MegaFon. In addition to a variety of mobile communications and Internet services, the company provides its subscribers with extensive technical support. There are different ways to contact the company’s technical support. Megaphone. This corporate phone, online chat, SMS. You can find answers to questions on the company's website.
What methods of technical customer support are there?
To access all technical support options, it is better to log into your personal account. This is especially true for online services (even if you use the MegaFon online tariff). Not everyone will have the desire to call and wait in line for an available operator. There are days when technical support is overloaded. And the question is not always “hot.” In such cases, online support will come in handy.
But if you wish, you can call or send SMS to technical support. You can view the full list of contact methods by selecting the Moscow region MegaFon and the Contacts section. What technical support does the company offer to customers?
- Online chat. To use the chat and communicate with technical support, you need to log into your personal account. In your personal account, select the “Contact technical support” option. Now all that remains is to start communicating. The operator's traffic will be free.
- Sending SMS. You can find out information by sending SMS. It is free for owners of MegaFon SIM cards within the territory of Russia. When traveling abroad, the cost is determined by the roaming tariff. The special number for sending such requests is 0500.
- Messengers and social networks. MegaFon has developed online support. Now you can contact technical support specialists through instant messengers and social networks. Nowadays, many users communicate via instant messengers and social networks. MegaFon follows modern technological trends and applies these innovations in its work.
For requests, feedback from the MegaFon website is used. You just need to fill out the fields correctly and clearly state your question. The answer will be sent to the sender's contact information.
MegaFon email for legal entities
Before writing an email to the operator, you need to clarify in which region the number is registered. If you make a mistake in choosing a mailbox, the issue will take a little longer to resolve, since the subscriber’s request will have to be redirected to the appropriate department. Let's look at available postal addresses using Moscow and the region as an example.
Corporate email for inquiries
If you have a general question, you can ask it by creating and sending a letter to the address This address is relevant for Moscow, but if necessary, subscribers from other regions can also use it. Support staff will redirect the request and send a response from the current mailbox.
Using the feedback form on the official website
To avoid confusion with regions, you can use the company’s website. It has a section for submitting written requests. In Moscow it is located at: The form presented there will allow you to describe in detail the essence of the problem and indicate contact information for a response. If necessary, it will be possible to change the region of registration and stay of the subscriber on the website.
Direct letter to company management
If the question is quite serious, you can ask it directly to the director of the regional department. There is also a special form for this. In the case of Moscow, it is located at: Depending on the complexity of the issue or proposal, it can be considered either by one of the secretaries or directly by the manager. This is especially true for proposals for servicing large enterprises and questions from potential large clients.
Contact phone numbers
Users can make calls to phone numbers listed on the operator’s website in the “Contacts” section. Two telephone numbers are listed:
- To make free calls within Russia 8-800-550-05-00
- You can call this number from abroad 8-926-111-05-00
For residents of St. Petersburg, MegaFon North-West, the free support phone number in Russia is the same. You can call from abroad at the number: 8-921-111-05-00.
Calls to technical support can be made from a mobile phone. has a mobile phone support number in St. Petersburg and Moscow at 0500.
The operator’s website has a section “For Corporate Clients”. It is located at the very top, on the right side. MegaFon provides services not only to private subscribers, but also to businesses. Any business representative can contact technical support or other company specialists. You can do this in the following ways
Additional methods of contacting the operator
Corporate clients and legal entities can receive technical support even through social networks. This method makes it easier to share screenshots and other related materials that may be necessary to analyze the problem. There are three ways to ask for help, each designed to solve a specific type of issue:
- In contact with. Using this link, you can get advice for private and corporate subscribers on most problems that could arise when using the services.
- Facebook. It is worth contacting here mostly for ordinary subscribers, but at the same time there is a chance to get at least recommendations on how to resolve the issue from corporate clients.
- Facebook for legal entities. This address is intended specifically to provide information and assistance to legal entities. A very convenient method of communication, providing a quick response and the ability to exchange images and other files.
When contacting via social networks, you need to describe the problem that has arisen in as much detail as possible. This will allow the operator to provide an answer immediately rather than having to ask for additional information.
Personal Area
Registration in a corporate client’s personal account on the operator’s website provides many advantages. These are the possibilities
- Service Management
- Cost control
- Obtaining the necessary documents
- Contacting technical support
By contacting the company's technical support online, you can significantly save time. Not all company employees have the opportunity to make calls during working hours. Having asked a question online, you can continue working, and in your free minute study the answer from technical support specialists. This approach has long proven itself in business. It’s not for nothing that the popular ICQ messenger was so in demand specifically for corporate use.
Your personal account allows you to communicate with company technical support specialists online. Such communication can be carried out through social networks and instant messengers.
What issues can experts help with?
By contacting the operator on the Megafon hotline, the client has the opportunity to consult on all issues related to the process of providing communication services. For example, you will receive complete information on the following questions:
- What tariff is currently connected to your number?
- How can I change it?
- What services are connected now, and what else is available to Megafon subscribers?
- How to work with your personal account and what is needed to register it?
- How to set up a connection for communication while roaming and how much will a certain set of services cost?
Contact details for various contractors
The company's website provides contact information for all contractors. Why such information? For faster communication with the right specialist. The counterparty immediately gets to the department he needs. Only now he won’t have to go through the entire journey, starting from calling a common number and ending with connecting with the right employee.
To get to the section, you must:
- Go to the MegaFon website
- Enter the “About the Company” section
- Select the subsection “All about MegaFon”
- At the bottom of the left menu, select “Contacts”
This item will open, and the subsections will contain contacts for different contractors:
- Subscribers
- Presses
- Government agencies
- Investors
- NPOs and charities
- For tenders
MegaFon cares about the convenience of not only customers, but also all counterparties. This approach will allow you to immediately find the right specialist. After all, time is the most important resource in the work of any organization.
What is Megafon support service?
Megafon support service is a reference and information organization within the company, whose specially trained employees provide assistance to customers 24 hours a day, 7 days a week. You can contact the support service from any region of the country, including from abroad. There is no subscription fee for the call.
Important : Megafon is the largest cellular operator in Russia. Its clients are over 76 million subscribers, more than 30,000 employees work for the company. 20 years of experience. Our goals are to do everything to keep you connected!
The Megafon company provides all services for communications, SMS messages, the Internet, as well as mobile entertainment, including notifications about the weather, horoscope and much more. You can find out about special offers, tariffs, debts and everything else that concerns the relationship between the operator and the employee by calling the support service.
FAQ
This tool is used even by many small and medium-sized companies on their Internet resources. As a rule, clients are interested in the same questions. MegaFon has posted the same list on its website. Each counterparty will find answers to the most common questions.
This is convenient, since the answer can be found even before contacting a specialist. Then this appeal will not be required. Lists of frequently asked questions are different for everyone. For subscribers they are one, for corporate clients they are different. The questions are divided into sections to quickly find the answer you need.
Megafon hotline menu structure
- 1. You want to become a client of Megafon.
- 1. Information on how to become a client by saving the number of another operator.
- 0. Connection with a specialist.
- 1. Block the number.
- 2. Internet speed has decreased.
- 1. Use the Internet on your phone or smartphone.
- 1. Information about managing your number.
- 2. Internet speed has decreased.
- 1. Information about managing your number.
- 2. Internet speed has decreased.
- 1. Recommendations if you cannot make a call while traveling.
- 2. Find out how you can contact Megafon subscriber service while traveling.
What issues can support not help you with?
As we understand, the work of call center employees is aimed at eliminating problems directly related to the services provided by Megafon. Accordingly, if the client needs support regarding the work of the operator himself, then he will receive a comprehensive answer to any of the most complex questions. But if the issue is not within the operator’s competence, for example, some service does not work directly on your phone, there is no full-fledged browser, the phone does not support installing an application from Megafon, then the operator will not help you.
Operating hours of Megafon centers
The standard operating hours of any Moscow center are from nine to nine, but some points close much later, serving customers until 22.00.
also operate 24/7 for
- St. Butyrskaya, 6.
- Paveletskaya square, 1 “a”, st.1.
- Pl. Komsomolskaya, 3.
To serve legal entities, the centers have operating hours from 09.00 to 18.00.
Photo:
St. Butyrskaya, 6 Paveletskaya Square, 1 “A”, Art. 1 Pl. Komsomolskaya, 3
Live chat with support
This method can be used on the operator’s official website, mobile application and personal account. Just find the “Online Chat” section in the “Support” section and start communicating - they will help you quickly and thoroughly.
If necessary, an employee will call you back. The advantage is that you can go back and re-read the answer if necessary - the history of correspondence in your personal account is saved.
Customer reviews of service at Megafon sales offices
Kirill : “I have had quite a long cooperation with the company - I like almost everything from the range of products to the quality of communication. The only thing that sucks is the service in the offices, but even here I make a discount, since I met the consultant during an internship, so maybe he doesn’t know some things. And I regularly drop by the office at 7 Planernaya Street.”
Elena : “In connection with the transition from Beeline to Megafon, I turned to the center on Novokuznetskaya Street. The staff provided me with complete information on the transition process and detailed explanations regarding tariffs. I was pleasantly surprised by the high quality of the consultation.”
Pavel : “I would like to give a high rating to the team at the Cheryomushkinskaya, 1 office. The guys really do an A+ job: they explained – showed – repeated if I didn’t understand. They are friendly and patient, they work in such a way that you want to come back again and again.”
Contacts of regional offices
head office
127006, Moscow, Oruzheyny Lane, 41
E-mail Tel. Fax: +7 (499) 755-21-75
INN: 7812014560 KPP: 770701001 Current account: 40702810838180130496 Bank: PJSC SBERBANK, Moscow Correspondent account: 30101810400000000225 BIC: 044525225
Capital branch
127006, Moscow, Oruzheyny lane, 41, office 517.
E-mail Tel. Fax: +7 (495) 504-50-21
INN: 7812014560 KPP: 770743001 Current account: 40702810538050107202 Bank: Moscow Bank PJSC SBERBANK, Moscow Correspondent account: 30101810400000000225 BIC: 044525225
Volga branch
443080, Samara, Moskovskoe highway, 15
E-mail Tel. Fax: +7 (846) 231-15-11
INN: 7812014560 KPP: 631643001 Current account: 40702810154020002256 Bank: Povolzhsky Bank PJSC SBERBANK, Samara Correspondent account: 30101810200000000607 BIC: 043601607
Northwestern branch
Postal address: VOKH-1993, 190900, St. Petersburg, Russia, North-Western branch of PJSC MegaFon.
Address for courier delivery: 191023, St. Petersburg, st. Karavannaya, 10
E-mail Tel. Fax
INN: 7812014560 KPP: 784143001 Current account: 40702810055230178898 Bank: North-West Bank PJSC SBERBANK Correspondent account: 30101810500000000653 BIC: 044030653
Caucasian branch
350051, Krasnodar, st. Luzana, 40
INN: 7812014560 KPP: 230802001 Current account: 40702810930000001195 Bank: Krasnodar branch No. 8619 PJSC SBERBANK Correspondent account: 30101810100000000602 BIC: 040349602
Ural branch
620078, Ekaterinburg, st. Malysheva, 122
E-mail Tel. Fax
INN: 7812014560 KPP: 667003001 Current account: 40702810316020111547 Bank: Ural Bank PJSC SBERBANK Correspondent account: 30101810500000000674 BIC: 046577674
Central branch
603104 Nizhny Novgorod, st. Nartova, 6
E-mail Tel. Fax
INN: 7812014560 KPP: 526202001 Current account: 40702810942020002936 Bank: Volgo-Vyatsky Bank PJSC SBERBANK Correspondent account: 301018109000000000000 BIC: 42202603
Siberian branch
630015, Novosibirsk, st. Planetnaya, 30
INN: 7812014560 KPP: 540643001 Current account: 40702810844020003242 Bank: Siberian Bank PJSC SBERBANK Correspondent account: 30101810500000000641 BIC: 045004641
Far Eastern branch
680013, Khabarovsk, st. Leningradskaya, 9a
INN: 7812014560 KPP: 272143001 Current account: 40702810170000007320 Bank: Far Eastern Bank PJSC SBERBANK Correspondent account: 30101810600000000608 BIC: 040813608
