Date: April 26, 2021 | Updated: December 14, 2021 | Author: Moblie-man
To provide effective and high-quality service to its customers, the MTS operator offers 24-hour assistance to subscribers. Now every user of mobile communication services will be able to contact the support center at any time to resolve individual issues. Customer service can be provided through the user’s personal account, email, toll-free phone numbers and in the operator’s consulting services offices.
Contact MTS support
Easy! Very difficult!
After the subscriber calls the toll-free support number, the user is faced with a standard voice answering machine, which is designed to help with standard questions. Often, an experienced customer can find the answer to their question by following automated recommendations. However, some situations do not fit the voice support templates, and then the subscriber should contact the MTS operator number.
Video about the work of the MTS support service and the operator’s attitude towards its customers
Free MTS phone number for network subscribers
The short number 0890 is available absolutely free.
a “live” MTS technical support employee at 0890 only from 8 a.m. to 10 p.m. There is no this information on the MTS website, be careful (details in the video on the page just above. Take a look, I think it will be interesting to learn about MTS’s attitude towards its clients). At night, call 8-800-250-08-90 .
- This number serves not only clients in Moscow and other regions of Russia, but also in Belarus, Ukraine and Uzbekistan on a single basis;
- To quickly connect with a contact service consultant, the client must wait until the system’s voice answering machine starts working, and then press the numbers “2” and then “0” or “5” and then “0” from the keyboard of his mobile phone;
- If all consultants are busy, the subscriber will have to wait on the line for a free employee.
For M2M/IoT devices
These are proposals for remote control and transfer of information from different media. MTS offers customers 7 packages to suit industry and equipment needs. The monthly payment for services is relatively low - 20.5 rubles. However, with an annual connection there will still be a discount. The use is simplified by the fact that there is a single price, conditions and coverage area throughout the country. This applies:
- in the field of monitoring systems, transport diagnostics;
- at tablet cash registers;
- in security systems;
- on the industrial Internet, where data is collected from several sensors;
- on interactive advertising platforms and city lights;
- on multimedia systems in transport;
- in remote video surveillance systems;
- at self-service bank payment terminals and ATMs.
M2M manager
This tool from MTS allows you to track the status of your SIM card online. It costs 25.5 rubles per month, which is relatively inexpensive. At the same time, the operator gives a good discount for an annual connection. The main task of an M2M manager is to ensure the stable operation of security systems and optimize the collection of information.
CSD traffic packages
This is a favorable price for traffic between M2M switches. They operate throughout Russia, and the client can automatically select a pack ranging in size from 10 to 50 thousand minutes.
Preferential M2M roaming
All users appreciate favorable traffic packages for M2M monitoring. This is especially true for international roaming, since any services used outside Russia are charged more than usual. The preferential package is valid in Europe and the CIS countries.
Free MTS phone number for clients of other networks and landline numbers
Special free support line 8-800-250-08-90 for calls from Moscow, Yekaterinburg, Novosibirsk and other regions of Russia.
- When connecting to the support line, the user will hear standard greeting phrases from an automatic voice menu;
- To quickly call a consultant, the client is recommended to dial the numbers “2” and then “0”;
- Next, the user is asked to evaluate the quality of service of the support worker after completing the dialogue;
- To evaluate an employee’s work, the client can press the “1” or “0” key to refuse the evaluation procedure;
- If all employees are fully employed, the communications user will need to wait for a free specialist on the line.
How to check your balance?
To check the remaining minutes, units and traffic, use the combination *129# or *100*1# - call.
The rest of the traffic can be checked using the combination *217# - call.
Using the command *110*13#, the subscriber receives information about expenses during the month.
The combination *110*14# is a call, used to obtain information about bonuses and their validity periods.
Control over the expenditure of funds and account management are available on the website in the “Virtual Manager” service application.
MTS phone number for corporate clients
Free MTS phone number for corporate clients: 8-800-250-0990;
All legal entities and companies using the MTS mobile network in Moscow and other regions of Russia can use a special support line. The call can be made either from one of the corporate numbers or from any other mobile or landline number of the company. Calls for consultations in your home region are available absolutely free.
General terms
The Smart Business line is the choice for modern companies. It contains everything that employees may need while working. Rich content is offered for active use of communication services.
It is problematic to analyze each program in detail; there are a number of nuances. You can find out about them during selection and connection. Let's study the main parameters of the plans from this line:
- All tariffs are unlimited within the company. Employees connected under the same contract can call each other without restrictions and communicate comfortably.
- 400, 1000, 2000, 4000 minutes are issued for all networks. There are no restrictions on the advanced program.
- 400, 1000, 2000, 3000 and 5000 SMS are provided.
- The plan includes 3, 10, 15, 20 or 30 GB of internet.
- Offers are valid in your home region.
The advantage is large packages of minutes. You can choose an option based on the total duration of calls made outside the company. The line is very profitable and allows you to save money.
There are large traffic packages. If constant access to the network is required, then it is possible to provide employees with the Internet. They will be able to receive information and quickly exchange it.
The disadvantage is large SMS packages. Most companies have switched to using instant messengers. Employees do not use messages very often. But MTS sells them to increase profits.
The Smart Business line is the only option that the operator officially offers to customers.
There is no information on the MTS “Optimal” corporate tariff, so it is worth paying attention to the solutions presented.
Paid phone number of MTS operator
An individual approach to assistance and servicing of all issues of private mobile communication clients is provided via a short number 09-90;
- This support line is staffed by the most highly qualified and experienced specialists in the operator’s network.
- Any issues are resolved around the clock, every day.
- The wait time for a consultant on the line does not exceed 30 seconds after the call is made.
- Calls to the privileged customer service line are charged according to the tariffs of the mobile communications company.
Closing old plans
Inevitably, programs become obsolete and are closed. It is already impossible to find the MTS “Universal” corporate tariff on the website. It is likely that he suffered the same fate.
The reason for closing the plans is simple - the conditions no longer meet the needs of subscribers.
The company can update the programs several times, but sooner or later transfers them to the archive and replaces them with a different line.
You cannot join officially closed plans. If the transition to them is blocked, then you will not be able to use the program. It is worth choosing a different option and studying existing solutions.
The network often offers to activate closed plans. But you should not use the help of strangers if you do not want to become a victim of scammers. There is a high probability that you will be deceived in the end.
Subscribers who managed to connect to closed programs can continue to use them.
But we cannot exclude the possibility of the operator adjusting the conditions or completely ending support for the plan in a few years.
A lot of tariffs have already accumulated in the archive. They are stored on a special page so that customers using these offers can review the terms and conditions if necessary.
It is possible that the National Tariff is also closed by the company. There is no information about it on the operator’s portal, just as there is no reliable data in other sources.
MTS plans to transfer part of its assets to a separate company
By the end of 2021, MTS can transfer a significant part of its infrastructure into a separate company: mobile and fixed communication networks, switching equipment, as well as cloud business, including data, said the operator’s president Vyacheslav Nikolaev. MGTS will also be transferred to the new structure, he noted. Nikolaev did not say who will lead the new company.
The working name of the new structure is MTS Web Services (similar to Amazon Web Services), says one of the company’s employees. According to a person familiar with the company’s managers, traditional communication services, such as mobile telephony and Internet access, will be provided by the “big” MTS itself on the basis of the subsidiary’s infrastructure: “And the company will develop new digital services itself and offer them to external customers.” .
First of all, we can talk about services based on cloud technologies. “This will provide opportunities for the accelerated development and launch of mass services in the field of smart cities, cloud computing, unmanned transport, digital medicine, etc., MTS has the technological foundation for these tasks,” says Nikolaev. In his opinion, the reorganization will allow MTS to more effectively promote existing digital services (for example, cloud computing and data storage) and quickly bring new ones to the market: “I am convinced that the new company will develop at an accelerated pace due to the synergy of areas and simplification of corporate procedures.”
The total revenue of MTS in the first quarter of 2021 amounted to 123.9 billion rubles, as follows from the operator’s report. RUB 98 billion of which - revenue from mobile and fixed communications, it says. Against this background, income from cloud and other digital services for corporate clients, which MTS wants to move into a separate company, is not very large - 700 million rubles. For comparison: income from the sale of media content amounted to 600 million rubles, from fintech services, including 1.5 billion rubles. Also, MGTS’s revenue will flow into the new company (10 billion rubles for January – March 2021, or about 8% of MTS’s revenue).
A source familiar with the developers of the reorganization project believes that in this way MTS will solve several issues at once: “It is extremely difficult to develop and implement innovative products in a company focused on the mass market, there is a constant clash of business approaches - to make such products better on a separate site " Also, according to Vedomosti’s interlocutor, the separation of infrastructure business and new services will contribute to the growth of MTS’s capitalization: “Companies engaged in such developments are often quoted by investors as the largest digital companies; we can talk about an estimate of 15 EBITDA or more. Telecoms now have this multiplier of 4.” Finally, the transfer of new services to a separate company will allow them to be sold to other operators, explains Vedomosti’s interlocutor.
Over time, the infrastructure company may attract an investor, Raiffeisenbank analyst Sergei Libin does not rule out. He cites as an example, to which Rostelecom has been transferring its data centers since 2014; at the end of 2021, 44.8% of its shares were bought by VTB: “Infrastructure companies that operate antenna mast structures of operators are also common in the world, they also attract the attention of investors.” There are examples of transactions for the sale of tower infrastructure on the world market. Thus, in the spring of 2015, the Italian subsidiary of the Dutch Vimpelcom Ltd. (now Veon) – Wind Telecomunicazioni sold 90% of Galata, which owns 7,377 towers, for €693 million, meaning each was valued at approximately €104,300.
Sources close to it told Vedomosti that MTS has plans to transfer approximately 18,000 towers to a separate company in March of this year. “The main goal of the new company will be to create innovative products,” Nikolaev explained. “It’s not about infrastructure outsourcing in the classical sense.”
“Separation of the activities of a diversified company into separate legal entities is necessary to distribute risks, optimize management decisions and control activities,” says Yaroslav Shitsle, head of the legal department. “In addition, it is easier to attract investments for a dedicated legal entity with a narrow specialization.”
“On the one hand, the allocation of network infrastructure and new services can really make their development more efficient and decision-making in the company more efficient,” says Konstantin Ankilov, CEO of TMT Consulting. “But on the other hand, it is known that making strategic decisions in holdings – which is what MTS is gradually becoming – takes more time.”
“The emergence of an intermediary involved in the construction and operation of networks, as experience shows, leads to a slower response to the operator’s requests for the construction of new infrastructure facilities, modernization of existing ones, and elimination of accidents,” notes Telecom Daily CEO Denis Kuskov. “If the response time of the new company turns out to be critically long, MTS may abandon the project.”
As their business grows, other Russian telecommunications companies are also thinking about spinning out separate areas. “To develop promising areas in Rostelecom, separate digital clusters will be created, for example, data processing centers and cloud services, information security, digital medicine, etc.,” his representative lists.
Representatives of VimpelCom and Megafon declined to comment.
