Always being in touch - we are so used to this that we can simply get confused if we are deprived of this opportunity. How to unlock a Tele2 SIM card and regain the ability to freely call, send messages and use the Internet?
Briefly on the topic
How to restore a Tele2 SIM card:
- You haven’t used a SIM card for a long time - sign a new contract at the company’s office and ask to connect the old number if it is not sold;
- Negative balance – top up your account;
- If you have voluntarily blocked a number, contact the company office or call 611 to unblock it.
Possible reasons for blocking
First, let's look at what can lead to a SIM card being blocked. Basic situations:
- The balance has not been replenished for a long time. If a Tele2 subscriber has not used the service for four or more months, his card is blocked and the number is transferred to another user.
- Existence of debt. The appearance of a negative balance and lack of replenishment for a long time is a reason for the operator to block the user.
- Self-locking. In case of theft or loss of a smartphone, a person can block the SIM himself through his personal account, company office or call center.
- Incorrect PIN entered. It is enough to enter your PIN incorrectly three times to block the card.
- Incorrect PUK entry. If the user enters the code incorrectly 10 times, the SIM is blocked forever without the possibility of recovery.
In all cases, except the last one, you can unlock the Tele2 SIM card. In this case, the algorithm of actions may differ slightly.
Unlocking a card using the PUK code and if you forgot it
If you specify the wrong pin, then Tele2 provides a puk code (pak) to lift the ban yourself. It is listed below the main password. The user is given three attempts, so it is important not to make a mistake when entering a new digital key. To remove the block, enter the unlock code into your phone with a Tele2 SIM card: 8 characters.
If you enter the PUK code incorrectly on Tele2, only a company employee will be able to unblock the card.
It is not always possible to restore the card yourself. If the user entered the PIN code incorrectly, he unblocks Tele2 using the PUK code. If there is a debt on your personal account, then it is enough to deposit the required amount for the operator to reopen access to communication services. In case of loss/damage/theft or similar problems, it is better to call technical support or immediately contact any Tele2 communications office at your place of residence.
How to unlock SIM card Tele2: methods and instructions
There are two main ways to unlock a Tele2 SIM card on your phone - using the PUK code (if the PIN is entered incorrectly three times) or without it. The second option involves several methods - using your personal account, by contacting an operator, and others. In order not to get confused in the variety of options, we will consider each method in more detail.
How to unlock a Tele2 SIM card using a PUK code
The most common reason for blocking is entering the PIN incorrectly (three times in a row). In such circumstances, the smartphone turns into a “brick” and requires entering the PUK - an eight-digit code. The user has only one method at his disposal to unlock the Tele2 SIM card on his phone - enter PUK in a special field and press OK. During the input process, you must pay attention and avoid mistakes. If you enter the data incorrectly ten times in a row, you will no longer be able to restore the SIM.
The main difficulty is to find a PUK to unlock the Tele2 SIM card. This can be done in the following ways:
- View the data on the plastic card in which the SIM card was attached. There, next to the PIN, the PUK code is indicated.
- Dial the call center number 611, go through personal identification and check with the operator for the necessary information.
- Come to the phone shop with your passport and ask for the PUK code.
Additional information can be obtained by submitting an application in your personal account, by writing a letter to the address or through the feedback form. If the PUK code is entered incorrectly 10 times, you will not be able to unlock the SIM and will have to accept its loss.
Unlocking a Tele2 SIM card without a PUK code
Now let's look at what to do if the Tele2 SIM card is blocked, and how to unlock it if there is no PUK code. These methods are universal and may be suitable for different cases. This is especially true for calling an operator and visiting the office in person.
Personal Area
This method is suitable if the user himself blocked the SIM card. Otherwise, you will have to unlock the card in another way (discussed below). The algorithm of actions is as follows:
- Follow the link msk.tele2.ru/lk.
- Go through identification.
- Enter the Settings section.
- Click on Security and Authorization.
- Remove the lock.
Alternatively, go to the Tariffs and Services section, and there Voluntary blocking. To unlock the Tele2 SIM card, disable the option.
Personal office visit
If your Tele2 SIM card is blocked due to non-use for a long time or if you block it yourself, you can contact the company’s office. This is a universal method that is suitable for all difficulties that arise. To unlock your SIM card, follow these steps:
- Contact the nearest salon with your passport and report the problem. You can come in person or send a representative. In the latter case, the person must have a power of attorney.
- Get a duplicate Tele2 SIM card.
Knowing how to restore a blocked Tele2 number through the company’s office, you can save the number, balance and continue to use the connected services.
Call center
Another way to unlock a SIM card in various difficult situations is to contact the call center by dialing 611. Alternatively, you can dial the multi-channel number 8-800-55-506-11 when you are in the Russian Federation or +7-951-52 -006-11 in case of leaving the country.
To unlock your Tele2 SIM card, take the following steps:
- Dial the indicated telephone numbers, taking into account the current situation.
- Dictate the blocked SIM number and passport details.
- Go through additional identification steps if necessary.
- Get information on what to do if your Tele2 SIM card is blocked.
In some cases, the operator can unlock the SIM himself, if possible.
Questions from subscribers
We move on to the traditional section, where we answer subscribers’ questions.
How to unblock a Sim if she was blocked due to...?
We deliberately did not write anything after “because”; we will consider typical situations that interest subscribers. Let's say the card is blocked due to the theft of a phone. We have already told you that you need to go to the office with your passport and they will give you a new SIM card.
The card may be blocked if the balance is negative. You need to pay off the debt and the card will become active.
Another case is when the number has not been used for about six months, that is, the account has not been replenished. Then the company stops servicing it, and it cannot be restored.
What to do if you are blocked due to prolonged non-use of Tele2
Above, we briefly mentioned how to unlock a Tele2 SIM card if you have not used the service for a long time. If the client has not taken any action within 120 days, he will be charged three rubles per day. Funds are taken until the account reaches a zero balance. The operator is prohibited from crossing the zero mark in a negative direction.
The client has six months to regain activity and return to normal operation. After this time, the agreement is terminated and the number is transferred to another user or put up for sale. When contacting an office or call center, you can easily unblock the number and ask for the old phone back if it is not already busy.
Through the Tele2 office
If your Tele2 SIM card is blocked, you can restore access to it by visiting the telecom operator's office. Of course, this takes longer than just calling a hotline, but perhaps this method will seem more suitable to someone.
- First you need to find out the address of the nearest office, then go there, not forgetting your passport.
- An office employee, making sure that the subscriber really wants to unlock his SIM card, will restore access in just a few minutes, completely free of charge. But if the card is lost, you will have to pay a certain amount, which will then be returned to the phone’s balance.
There is no point in going to the office without an identity document, otherwise you will not be able to prove who exactly the SIM card belongs to.
Results
Now you know what to do if your Tele2 SIM card is blocked. If we are talking about an erroneous PIN code entry, it is enough to indicate the PUK and thereby solve the blocking problem. In other cases, you can use any of the other methods - calling the call center or contacting the company’s office. If we are talking about voluntary blocking of a SIM card, difficulties can be easily resolved through your Tele2 personal account. The most difficult case is when the user enters the PUK incorrectly 10 times. In such circumstances, it will no longer be possible to restore the SIM card.
Finding a stolen SIM card
If it is stolen, the subscriber can contact the communication store and try to find the phone using a SIM card. This service is available only if you officially contact law enforcement agencies and have a corresponding application or a copy thereof.
Searches will be successful only in some cases. For example, if the thief did not turn off the phone and did not remove the SIM card from the device.
You can unlock your Tele2 card in different ways. The choice depends on the reason for the blocking. If the subscriber himself decides to temporarily deactivate the number, just go to his personal account to cancel the deactivation. Otherwise, more effort will be required. A permanent blocking is also possible, but even so the user has a chance to receive a duplicate while maintaining the number.
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Methods for unlocking a SIM card
Let's look at some basic, quick ways to unlock a SIM card. If you encounter this, use one of these.
Call to operator
It is not necessary to search for Tele2 offices in the city. Just call the operator and solve the problem remotely.
- Dial the short support number 611. Calling this service number is absolutely free.
- You need to confirm that you are the owner of the SIM card that you want to defrost. The employee will ask you a question about your passport data and ask you the secret question that was set when activating the number.
- You should describe the problem in detail and ask for PUK to continue using the SIM card.
- Sometimes, when you call the specified number, the voice assistant is triggered; you need to find out the menu items and select a connection with an operator.
Tele2 office
Note! If your number is blocked due to the loss of your phone or card, you need to come to the office. There, for 50 rubles, employees will issue a new card and restore all services, as well as the previous balance, and 50 rubles will go to your mobile account
Personal Area
It should be noted that only those who have connected this service can use this method. Through your personal account you can fully control the number. For example, find out the PUK code, freeze or unblock a number. By the way, if the phone is stolen, then when the card is blocked, the attackers will not have access to the mobile account.
- Go to the company website and open your Personal Account there.
- There you should indicate the login and password received when connecting to the service.
- Next, you need to create a special request so that they send you data that will help you unlock the card.
- You can speed up the procedure by using a special online form to contact bank employees. There you need to indicate all the data and ask for the necessary information.
Issue cost
To make a new card and use your number again, you need to find out the price for this service. The company offers reissue at an affordable price. The restoration procedure is simple and allows you to keep your previous contact number. When receiving a SIM, the subscriber must pay only 50 rubles, the same amount will be immediately credited to the balance.
Documents for recovery
Usually, the procedure requires only a passport of the Russian citizen who registered the number. Issue and re-issue are available only to subscribers over 14 years of age. In addition to the passport, it is possible to present a military or sea ID, temporary certificate, or sailor’s passport. You may also need to write a statement.
If the owner himself asks for help, he will need an agreement drawn up with the company, as well as an identity card. When a trusted person visits the office, he must have a power of attorney with him, which is certified by a notary. When a legal entity contacts the sales department, it is necessary to provide not only a passport, but also additional documents. To find out the exact list of these papers, you should call 611.
How to avoid blocking your Tele2 SIM card
In order to prevent problems associated with blocking a mobile communication card, the subscriber is recommended to adhere to simple rules of use:
- To quickly unblock the card, you should rewrite your personal PIN and PAK codes and store them in a safe place;
- Unlock codes can be changed to the most memorable ones at will by contacting the help desk or company office;
- It is impossible to cancel the use of security codes, since their use is the main security measure against intruders and fraudsters in the field of mobile communications;
If the number is registered to another owner, then it should be re-registered to the real owner to quickly resolve possible security problems.
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