MGTS service offices in Moscow - addresses and opening hours

Offices of MGTS, the largest telecommunications company, are located throughout Moscow. At service points, consumers submit applications and receive advice on the following services:

1. High speed internet.
2. Mobile and landline communications.
3. Multichannel digital television.
4. Alarm installation and video surveillance services in Moscow and the Moscow region.

The MGTS operator provides customers with a wide range of high-quality and inexpensive services.

MGTS toll-free hotline

The telephone number of the company's contact center is 8-495-636-06-36. Calls from MGTS landline and mobile numbers are free.

Additionally, clients have access to a short number – 0636. You can call it from an MTS or MGTS mobile phone.

Hotline MGTS Moscow

Residents of Moscow can call the above phone number. For subscribers of the Moscow region there is a single telephone number - 8-800-250-00-50. Calls within the region are free. The hotline operates 24 hours a day.

Hotline MGTS St. Petersburg

Phone numbers of the company's contact center are available only to residents of Moscow and the Moscow region. The service is not provided in St. Petersburg. However, citizens can call the MGTS hotline numbers.

Hotline in the regions

MGTS coverage applies only to Moscow and the Moscow region. The company does not operate in other regions. Calls to telephone numbers of the Moscow city telephone network from other regions are paid according to the tariffs of the cellular operator.

Address of MGTS central office in Moscow

The MGTS central office provides subscribers with complete, reliable information about the company, tariffs and MGTS promotions. Also at the service point a full range of services is provided for individuals and legal entities:

• issuing invoices;
• conclusion of contracts;
• registration of equipment rental;
• issuing monthly invoices;
• counseling clients.

The service center operates around the clock and is located at the address: Moscow, Nastasinsky Lane, building 7.

Other methods of communication

There are several icons on the main page of the site. Two of them are displayed at the bottom of the page on a blue stripe, another one is in the form of a circle to the right above them.

If you click on the blue circle (bottom right), an online chat form will open. The system will prompt the user to enter a phone number and password. After logging in, you can ask any question about the company’s services.

In addition to online chat, the site provides a feedback form. The user needs to indicate his full name, landline phone number, email, select the topic of the question and state its essence. You can attach a file or image separately. Before sending an SMS, you must confirm your consent to the processing of personal data.

Users can separately learn about the company’s services through social networks. For example, on Facebook or VKontakte. The community administrator usually responds within a day.

Additionally, clients can contact one of MGTS branches. Their list can be found on the website of the telecommunications company. Just go to the “Sales Centers” section. Then you need to select “Show list” and region. The system will show the addresses of the branches.

If you click on any address, a new window will open, where the route map and the branch’s work schedule will be presented.

Another way to communicate with the company is a mobile application. It can be downloaded from the MGTS website. The application gives the user access to his personal account.

Also, the company's clients can write a letter to the email address - The mailbox is provided for correspondence with individuals regarding the provision of communication services and technical support to the population.

MGTS services for residents of Krylatskoye

To become a subscriber of MGTS Krylatskoye, you need to contact the office on Osenny Blvd. 4 or fill out the application form on the company website. Depending on the technology, you can activate a standard or extended service package.

What's included in the package:

• Internet;
• digital TV;
• mobile connection;
• additional services - video surveillance, security, home telephone.

Internet and digital television

The MGTS provider provides Internet access using ADSL, FTTB technologies, and also connects subscribers via fiber optic cable (GPON). Advantages of GPON:

• throughput up to 1 Gb/s;
• the ability to connect three services via one cable (Internet, TV, telephony);
• constant replenishment of additional services - video surveillance, telemetry, alarm.

Advantages of GPON
The main television packages from MGTS are “Basic”, “Lots of movies”, “Optimal”. Each package includes 20 mandatory public channels, as well as channels from different directions in digital or HD format.

Additional features:

• subscription to any channels of your choice;
• connecting video services ivi, START;
• — the ability to connect digital television to a second and third TV within the same apartment.

Attention! When connecting, the subscriber pays only the cost of renting a set-top box for each TV.

Home phone and mobile communications

MGTS offers several tariffs for connecting a home phone - from time-based payment to a premium package, where unlimited calls to Moscow city numbers are available, as well as 300 minutes to Moscow mobile numbers.

For an additional fee, you can activate advanced services: call waiting, caller ID, blacklist, call forwarding, conference calls, long-distance and international calls.

In 2021, two large telecommunications companies merged - MGTS and MTS. Now MGTS provides mobile communication services. The provider offers tariffs for phones, as well as modems for distributing Wi-Fi to home devices.

Important! By simultaneously connecting to your home Internet and television, you can save up to 40% on mobile communications.

Security

MGTS offers services for installing a home security alarm. The system operates on the basis of mobile technologies, with the ability to connect an alarm button and a router to transmit a signal via a fiber optic line.

MGTS proposals for security alarms

The price of the service depends on the tariff and the number of installed sensors. Security alarm equipment can be rented or purchased.

Smart House

The option allows you to automate everyday actions. It regulates the operation of heating and cooling systems, video surveillance. The package may include a control center, sensors, sockets and switches.

MGTS offers 2 sets:

• "Smart House". Features: messages about home intrusion, fire, water leakage, smart socket with control of electricity consumption.
• "Smart Home Premium". Package features: remote control of home appliances and lights, messages about intrusion, fire, water leakage.

"Smart Home Premium" from MGTS
Help! The cost of equipment for the standard package is 1,450 rubles per month, for the premium package – 3,300 rubles. Prices are correct as of February 2021.

On what issues will support not be able to help?

Technical support staff do not provide advice on the services and tariffs of other mobile operators and do not resolve issues of fraud.

Most answers to questions can be found on the website. Contact center employees periodically remind citizens about the “Support” section. Here you need to select the appropriate section (Internet, television, mobile communications) and find the information you are interested in. Individual answers may be found in the Additional Information section.

If the user decides to refuse the company’s services, the contact center employees will invite him to contact the nearest branch of the company.

Addresses of legal entities service offices

In each of our company’s offices, legal entities can submit an application for connecting to the Internet, digital TV, mobile or landline communications, as well as pay for these services and reconcile finances.

MGTS sales and service centers for legal entities, commercial or budget, are located in the Arbatsky and Proletarsky districts, next to metro stations. A map with the location of the centers is shown below, opening hours from 9:00 to 18:00.

To coordinate work near the company’s equipment and technical approval of projects, a separate office has been allocated on Chernyakhovskogo Street, 18. Work with clients regarding maintenance and connection is not carried out here.

The service centers provide all the information you need about the company and provide competent advice if you have any questions.

Response time and specialist competence

The speed of response to a client's request depends on the method of communication. When using online chat, you can get an answer to your question almost immediately.

If a person calls the hotline, then you need to take into account the time of day. The speed of response depends on the workload of operators. Sometimes you have to wait 5–10 minutes. Moreover, you need to take into account the operating time of the answering machine. It is triggered before the subscriber connects to the operator. Users are offered digital combinations that can be used to get answers to possible questions.

Technical customer support has a multi-level system. If the operator cannot answer the client’s question, he will redirect him to a specialized specialist. The switching system works instantly.

Is it possible to turn off your home phone temporarily while keeping the number?

If the subscriber leaves for a long time or goes on vacation, then in order not to pay a subscription fee, the service should be temporarily deactivated. To do this, it is recommended to use the “Voluntary blocking” option, within which you can suspend service for 1, 2 and 3 months, retaining your home phone number.

List of documents

Before you disconnect your MGTS phone in Moscow, you need to collect a complete list of documents:

1. Preparatory documentation – passport of a citizen of the Russian Federation, contract.
2. A receipt for payment of the debt and a statement written in the prescribed form.

If the company's client uses the Internet access service, then this option is not disabled. If necessary, modems are replaced.

Sample application

An application for refusal of landline communication services must be written according to the established template. The applicant agrees that he will pay for the services and returns the equipment in proper condition, which he confirms with a personal signature. It is not possible to disable the service remotely.

Conditions

Equipment for rent/free use

You can hand over the equipment if the following conditions are met:

1. No debt for the service.
2. There are no signs of external/internal damage due to thermal, electrical or moisture exposure.
3. Availability of the necessary documents (listed above).

After writing the application

After completing the application, it must be transferred to the other party to the contractual relationship. There are several ways to do this.

1. the first and most reliable is to give it personally, from hand to hand to the service provider;
2. send the document via regular mail by registered mail with return receipt requested (with a list of attachments) - this route also guarantees that the message will reach the recipient;
3. submit the application through a representative, but only if he has a valid, duly certified power of attorney from the applicant;
4. send an application via email, but only if such a procedure is specified in the contract;
5. if there is electronic document flow between the parties, then it is allowed to send the application through the user’s personal account or via Internet banking (in situations when we are talking about credit institutions and their clients).

How to disconnect a landline phone after the death of a subscriber

Here I will write how to resolve the issue quickly, without unnecessary costs, and most importantly, without unnecessary nerves. In my case, this applies to the capital company MGTS, others should have the same thing. Or simpler.

Of course, there is not a word about this on the MGTS website. And their telephone support service in this case is useless and seems to be completely unaware of the issue. I communicated with three different operators, and even started arguing with some of them. The answer is the same everywhere: “Come, re-register the contract for yourself, then in the office near the Preobrazhenskaya metro station (and only there) write an application for disconnection.” Cute? Cute. It is worth noting here that you will have to pay for re-registration, and for this you will also have to visit Sberbank. The amount, it should be noted, is small (a little more than 100 rubles), but why would I/you/anyone else pay extra money to MGTS? And I still don’t know where to go. Tea, not relatives.

Let me note right away that if you simply refuse to pay the invoices that are sent (they say, the contract is not for me), the debt will accumulate, then the phone will be turned off, BUT the debt will still grow even if the phone is turned off . Formally, this amount “hangs” on the deceased subscriber. But there are always options in court, good lawyers, etc. And also extra hassle. Does anyone need it? Probably not.

Therefore, we will solve the issue “without noise and dust.” And it should be solved with a switched-off telephone, ideally by the owner.

• A statement/notification must be filed. (It’s good when mom is a lawyer.)

In the upper right corner we write: OJSC Moscow City Telephone Network From [your full name], living at the address: [your registration address, which is also the place where the phone is disconnected]

Below: I hereby notify that due to the death of a subscriber of MGTS OJSC [full name of the subscriber], the contract for the provision of services of MGTS OJSC at the address: [address of your registration, which is also the place where the telephone is disconnected] (telephone number [telephone number to be disconnected]) has been terminated your action.

In connection with the above, I ask you to stop providing services to OJSC MGTS at the specified address. There are no outstanding payments for services.

Attachment: a copy of the Death Certificate (a notarized copy [or the original, if you bring it, it makes no difference] is presented for review)

Just below: [Signature] [Your full name] [Date of application submission]

• Next, find out the address of the MGTS client office; to do this, on the MGTS website, look for a map with a list of “sales and service centers” and select the one that is most convenient for you to visit. This will only have to be done once. If you have a choice, it is better not to go to the office at the very beginning of the month, at this time the bills are generated and there may be a queue. By time (before or after work) - it is better to arrive before, in the morning. If there is no queue, the whole process will take 5-10 minutes. Whether you paid your MGTS bill this month or not does not matter.

• What to take with you: – two copies of the notice from the first paragraph (one for yourself, the other for MGTS), – an original or a notarized copy of the death certificate, – a regular copy of the previous document (will remain with MGTS), – your passport, which contains registration at the location where the phone is disconnected.

• Arrive at MGTS, select “other services” in the electronic queue terminal. Take a ticket and wait in line.

• In the window you give a notification and to the question “What do you want?” say the following: “I have brought notice of the death of your subscriber and, accordingly, I inform you that the agreement with MGTS is no longer valid.” What's the logic? If you say that you want to end the contract, you may be told the following: “You cannot end the contract because you are not a party to the contract. But you can re-register the contract for yourself, etc., etc.” But you do not need to renew the contract and do not need to terminate it; you came for the sole purpose of notifying MGTS that the contract has already terminated due to the death of the subscriber. Here they will ask you: “Who are you anyway?” Present your passport with registration for this. Then provide a regular copy of the death certificate on a permanent basis and let them look at the original.

• If the employee is competent, you will receive a stamp/mark on your copy of the notification: Such and such communication service center Accepted by [Name of employee] Date [respectively, the date of receipt of the notification]

And then your phone will be turned off. No further documents will be issued. You can go for air with peace of mind. If the employee is illiterate, he may say something like “we do not accept such notices” and refuse to put an acceptance stamp on your copy, in which case call a senior person. Never leave without an acceptance stamp. They are obliged to accept the notification, since you are not just a passerby on the street, but a person registered in the apartment (or even the owner) in which MGTS equipment is currently installed.

• Then all you have to do is pay the amount for the current month and forget about the unnecessary expense line forever. The amount for the last month is determined as a result of recalculation. Those. if your phone was turned off, say, on the 3rd, then you will only need to pay for three days. Please note that the payment (as usual) will arrive only in a month.

Is it possible to turn off your home phone but leave the Internet?

If we are talking about using combined services, then network access will also be deactivated. For those subscribers who need Internet from MGTS, it is recommended to switch to separate tariff plans in advance.

If necessary, you can suspend the provision of services. In this case, the user will have to pay an additional 300 rubles. This option is indispensable for those who need to keep their number for a long period of time. Activation of the service does not require additional payments.

Which routers are being changed?

Most often, MGTS subscribers exchange SERCOM RV6688, ZTE ZXA10 F660 routers for Huawei HG8245 and the SERCOMM RV6699 and ZTE ZXHN 670 equipment offered today by the provider.

Such a replacement is usually due to the low level of the useful Wi-Fi signal in the RV6688, ZTE ZXA10 F660, which does not allow for high-quality wireless communication. In addition, both of these devices do not support the 5 GHz band (802.11ac standard), and the available settings do not allow them to be used in bridge mode to connect additional Wi-Fi routers as signal amplifiers.

Huawei HG8245, although it does not support the 5GHz band, is easily configured as a bridge. At the same time, external antennas provide a higher signal level and, if necessary, can be replaced.

SERCOMM RV6699 and ZTE ZXHN 670 belong to the next generation of ONT equipment, guaranteeing a high level of Wi-Fi signal, support for 2 bands and automatic switching to a free frequency band, traffic balancing with priority for powerful (for example, stationary PCs) consumers.

At the same time, the provider itself no longer provides outdated models of routers, and, if possible, replaces routers with ones operating in 2 bands.

The company also makes a mandatory replacement of ADSL routers with GPON when changing connection technology.

Cancellation of the phone through the MFC

The shutdown is carried out through multifunctional centers on an extraterritorial basis. In this category of government institutions, you can use both municipal and state services. The “one window” principle applies here. All you need to do is come to the branch and leave a request to deactivate the service.

Step-by-step guide to action:

1. Make an appointment with a specialist by phone or take a number from the electronic queue when visiting the department.
2. Pay a state fee of 60 rubles.
3. Bring with you a receipt for payment, a passport and a document confirming that you are the owner of the property at whose address the service is connected.
4. Write an application to disconnect a landline telephone using the current sample.

After completing the above steps, the subscriber will be assigned a time for the technician’s visit. A specialist will arrive and perform all the necessary steps to disconnect your home telephone.

Bank details:

• Postal address: 119991, Moscow, st. B. Ordynka, 25, building 1
• Legal address: 119017, Moscow, st. B. Ordynka, 25, building 1
• OGRN: 1027739285265
• Account: 40702810300000000640 at MTS Bank PJSC
• S/s: 30101810600000000232
• BIC: 044525232
• Taxpayer Identification Number: 7710016640
• Checkpoint: 997750001
• OKVED: 61.10
• OKPO code: 04856548
• OKTMO code: 45376000