MTS Home Internet and Television Hotline

Rostelecom support phone numbers

If you have a problem and you don’t know how to solve it yourself, then the easiest way is to call customer support. Special call centers have been created in the largest cities of Russia, which receive calls from all settlements of the country. For convenience, each service has its own hotline and special numbers so that a specialist can quickly find a solution to the problem and tell you about it. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.

Rostelecom technical support has two main contact numbers:

8-800-100-08-00 intended for questions related to connecting to any service

8-800-181-18-30 intended for technical questions for existing subscribers of the company

Short message service from MTS - all the ways to connect and disconnect

To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.

To find out information about the balance on your phone, you can call a short number 118-88.

To call the Rostelecom repair bureau, you need to dial the number 8-125.

Home phone subscribers can order long-distance and international calls by calling 118-71.

If you find it difficult to choose a number to call and ask your question, then you can call the free helpline at 118-09.

If the free helpline does not suit you, then there is a paid one, which you can call at 118-99.

In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126.

How to use the Mobile Guide service from MTS and what it is

We have listed only the main technical support phone numbers, but they may differ in your region, so check the information on the company’s official website. If your region is not selected automatically or is determined by an error, check it yourself in the upper left corner of the site.

MTS free hotline phone number

There are several communication methods available for clients:

Short number. Dial 0890 from your cell phone. Listen to the automatic greeting and wait for the voice menu to open. Press buttons 1 and 2 on the keyboard in sequence. Wait for the consultant's response.
Hotline. Dial 8-800-25-00-890 from a landline or cell phone. Making a call is free. Listen to the automatic informant's greeting and press button 1 in tone dialing mode. Then press 0. Usually consultants respond within a minute, but sometimes you have to wait.
Call while roaming. An international hotline is available to subscribers located abroad. For advice, dial 7-495-76-601-66. In national roaming there is a standard MTS support hotline.
Feedback MTS has created an official website. Visitors to the resource view reference information, find out the latest operator news or current tariff plans. In addition, there is a technical support section. Open the “Feedback” tab to write a message. Specify the topic, contact information and text of the question you are interested in. After clicking the “Submit” button, wait for the employee’s response.
Personal Area. Many issues can be resolved independently through the account. Through the personal section, users independently control the balance status, the list of connected services and money expenses. Hints are provided for novice visitors. Thanks to the simple design of the portal, there is no need to call the hotline.
Personal office visit. Some issues can only be resolved during a visit to a company branch. For example, this could be purchasing a starter package or changing a number. Visit the nearest MTS branch with your ID.

MTS satellite and cable TV hotline

If you have any questions, the MTS television hotline will definitely help you in any controversial situation. By calling the department operators, you will be asked to provide specific information about yourself - last name, first name, patronymic, personal account number.

Here they mainly decide not on technical issues, but on the feasibility of connecting additional services.
If you need to temporarily block the provision of a service, change your tariff plan, or find out about the latest charges, call the toll-free support number.
To call the hotline, use numbers 0890 if you are calling from MTS, and 88002500890 if you are calling from any other number.

Keep in mind that the autoinformer will answer you immediately. He will tell you in detail what to do and what to expect. After some time, a specialist will answer you with whom you can talk about pressing issues. If necessary, it initiates connection to various services.

Sources used:

https://supportservice.su/support/index.php/mobile-and-internet/81-mts-home-internet-support-hot-line-8800
https://rostelekom.info/page/tehpodderzhka-rostelekom-kak-dozvonitsja
https://operator-m.com/gorjachaja-linija-domashnego-interneta-i-televidenija-mts.html

MTS Home Internet and TV in Nizhny Novgorod

Promotional offer 3 in 1: home Internet and television + mobile communications.
* “FREE MONTH” promotion for new clients! When you sign up for a Subscription to the All MTS line of services / Subscriptions to the WE MTS+ line, the first month of using the services is FREE! To take part in the promotion, the balance of the client’s personal account must have funds in the amount of at least 1 ruble for Subscription of the All MTS line and Subscription of the WE MTS+ line (these funds will remain in the account and will be taken into account in payment for communication services in the 2nd month) . The promotion is provided only to those subscribers who have connected at least one new service (Home Internet, TV or Mobile communications) at least 20 days before switching to the tariff offer of the “All MTS”, “We are MTS+” lines, or this is a completely new subscriber for all three services. The promotion is valid only for communication services (equipment rental and additional services are paid for)! Check with the operator for details of the promotion.

— Wi-Fi router: rent 20 rubles/month. — Wi-Fi router (Fttb) Gigabit: purchase 2700 rub. — 1890 rubles (according to the “Heat! Minus 30” promotion) / ownership after 12 months. rent for 225 rub./month. (or after 6 months of rent for 450 rubles/month) under the “Take yours!” promotion (34 regions of the Russian Federation). — Wi-Fi router (Fttb) Premium: purchase 3600 rub. — 2520 rubles (according to the “Heat! Minus 30” promotion). — The module itself: free! — HD set-top box: free! For a TV with the SMART TV function (Sony, LG and Samsung), a set-top box is not needed! The client will be able to connect the KION Online Cinema application WIRELESS and FREE on 5 devices (tablet, smartphone, PC, SMART TV (Sony, LG and Samsung)). KION – online cinema: films and series of KION’s own production, a library of blockbusters, cartoons for children and more than 180 TV channels Home Internet + Digital TV + Mobile TV (KION Online Cinema) + Mobile communications FOR THE WHOLE FAMILY!

Subscription “WE MTS+” - one pays, the whole family enjoys the benefits. Unlimited Internet, call and SMS packages included in the Subscription can be shared with 5 additional MTS numbers in your home region, registered to any family member (the “Family” group).

Family" (cost - 50 rubles/month for each additional SIM card): - Unlimited Internet for all group members; — Communication within the Free group (Calls); calls within the group are not charged and the package of minutes will not be consumed. — Distribution of a general package of minutes, Internet, SMS; ! ADDITIONAL NUMBERS on the TP WITHOUT A SUBSCRIPTION FEE (upon joining the group, the subscriber’s TP on the subsidiary software will change to “WE MTS For You” with an AP equal to 0 rub.); — TV channels and subscriptions for the family; — KION online cinema: films and series of KION’s own production, a library of blockbusters, cartoons for children and more than 180 TV channels. Viewing content on 5 screens (KION Online Cinema application); — Home Internet and TV — All MTS Mood Cinema.

-! The initiator (the owner of the “WE MTS+” contract) can connect additional numbers by sending an invitation to join the group in any convenient way (Via USSD command *918# or to My MTS).

PROMOTION! Connecting each additional TV costs only 10 rubles/month. (+ rental of TV set-top box/module itself)!

PROMOTION “10% Discount when connecting Autopayment” Connect or “Autopayment according to a schedule” and receive a 10% discount on the subscription fee at the rate for 6 months, starting from the next charge Connection via a dedicated optical line.

How to call the MTS hotline from a mobile phone?

The easiest way to get support is to call the hotline. Moreover, users have two options for resolving issues. The first method is to listen to an automatic informant. The robot will tell you the current tariff plans and service rules. The second method is to talk to a real operator, who will listen carefully to the question and provide a detailed answer.

Call 0890. If specialists do not answer for a long time, use the additional number - 08460.
After the greeting, press the 0 button in tone dialing mode. A new section of the voice menu will open, designed to connect with a contact center representative.
Listen to the voice recording and press button 2 to go to the “Technical Support” tab.
Wait for the consultant's response. Describe your problem in detail to receive an answer. The contact center employee will offer all possible ways to resolve the issue.

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When is it better to dial the hotline number for a quick response from the operator? According to official statistics, the contact center is free on weekday mornings. Typically consultants respond within a few minutes. In the evenings and on weekends you have to wait about half an hour. Plan your consultation time in advance.

Purpose of the contact center

The main task of the contact center employees is to advise subscribers on any service issues:

Home Internet connection;
Network configuration;
Selecting the optimal tariff plan;
Additional services;
Connection cost;
Concluding an agreement for receiving services;
Coverage area;
Purchase of television equipment;
Installation of devices;
Search for TV channels;
Submitting feedback.

Consultants refuse to consider some client questions. There is no comparison of the cost of MTS services with the offers of competitors. Contact center employees provide exclusively informational consultations, helping to properly configure television equipment and find channels of interest. If the cause of the problem is a network problem, specialists will transfer the request to the company’s technical department. Problems will be resolved in a timely manner.

The only exception is hardware damage on the user's side. For example, if watching television is prevented by a broken TV, you will need to contact a service center.

Hotline for subscribers of other networks

Sometimes it becomes necessary to make a call to the MTS hotline from another mobile operator. For example, if the MTS SIM card has lost its functionality or needs to be restored. For consultation, dial 8-800-250-0890 and wait for the consultant to respond. You may have to use the voice menu. To do this, open the “Technical Support” section.

Making a call to 8-800-250-0890 is possible for subscribers of all cellular networks located in Russia. If the client is abroad, it is recommended to contact the international hotline. The cost of a call varies depending on the conditions of the cellular operator.

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Toll-free support number for the MTS group of companies

You can quickly and free of charge contact a company consultant using a single number by dialing from your mobile phone:

0890 – universal number for subscribers;
8 800 250 0890 – allows you to make a call from other operators or landline phones.

Users do not have to worry about additional costs, since there are no charges when calling the specified numbers. This is convenient in cases where urgent operator consultation is required, but the phone does not have enough funds to make calls.

Free short number for MTS TV subscribers

Calling the support service is considered one of the most common ways to provide feedback to an operator. The MTS hotline is always busy with calls from subscribers, since a large number of consumers use the company’s services. The waiting time for a response from service specialists averages from 1 to 5 minutes.

To connect to the operator, the subscriber must:

dial a toll-free multifunction number;
listen to tips on how to go offline to the desired section (the informant will announce the numbers to go to the menu);
if you need a direct connection with a consultant, you need to stay in touch until you listen to the information completely or press the number named to connect with the operator.

All incoming calls are recorded in order to improve the quality of service. This is necessary to monitor the proper performance of work by consultants and provide them with qualified answers to subscribers.

MTS hotline for corporate clients

Owners of corporate numbers have access to the contact number 8-800-25-00-990. Technical support specialists will help you combine several accounts, check your balance status, or perform basic operations. You can call the number from any region of the Russian Federation. The phone is available exclusively to corporate clients.

Legal entities and individual entrepreneurs acting as corporate clients of the company can receive qualified assistance by using a separate official website or by calling the multi-channel number 8-800-250-0990 (or from a cell phone 0990).

Unified toll-free hotline number for MTS subscribers

Before making a call to support, it is recommended to try to solve the problem yourself. If you have problems with your home TV, you should:

reboot the console;
check the cable (if we are talking about cable TV) for damage;
on digital TV you need to check the connector.

Interaction with the support service takes place in the following order:

the subscriber’s call is answered by an answering machine, telling you which numbers to press to get to the required section, usually “1” or “0” - to connect to an operator or you just need to stay on the line and wait for an answer;
after answering, the caller needs to provide his details to the operator and the address of the service;
describe the problems that occurred (problem code, if it is displayed on the screen, what measures were taken to independently eliminate the violations, etc.).

The operator will listen to all the information and offer to either check the functionality of the equipment again, or leave a request to call a technician to your home.