The MTS central office is the place where the most important decisions are made and the direction of the company's development is determined. This is where new tariff plans appear and attractive offers are developed. It is in the Moscow center that the management of all branches and departments is concentrated, including those that can be called non-core for the company (satellite television, cable TV and others).
Considering the enormous importance of the center, ordinary users and subscribers are required to know its exact address and operating hours. Sometimes, when it comes to important issues and disputes, such information cannot be avoided. It will allow you to contact representatives of the telephone company and sort out any controversial issues.
MTS Moscow
began providing services in the city and region in 1994. The operator's subscriber base currently exceeds 12 million users. This article provides descriptions of tariffs and services of the MTS Moscow , data on the company's offices and showrooms, support service contacts, as well as the history of the creation and development of the operator and information about its vacancies.
MTS Moscow - history of appearance
) was organized on October 28, 1993 on the basis of Mobile Moscow and registered as a closed joint stock company. The first founders included the following participants: Siemens, MGTS, DT Mobile (a division of Deutsche Telekom) and some other shareholders.
It is important to note that at that time the domestic side owned about 53% of the shares, and the German side, respectively, 47% (approximately half between the two companies). The main executive body of MTS, which holds all power in its hands, is the president of the company. As of November 2011, this person was Andrey Dubovskov. In addition, the management team includes 13 more vice presidents who perform specialized roles (there is little overlap between their activities).
The first base station from MTS was launched in Moscow in May 1994, which was located on Yablochkova Street. A little later, at the All-Russian exhibition “Svyaz”, the above-mentioned company already demonstrated the functionality of its network.
MTS Moscow coverage area
MTS Moscow - history of development
On July 7, 1994, MTS began servicing subscribers in Moscow and the Moscow region (initially, services were limited to cellular communications in the GSM standard using the 900 MHz frequency range). It is worth noting that when it launched its activities, this cellular operator owned only six base stations: one was located in the center of Moscow, one on the road that leads to Sheremetyevo Airport, and 6 were built along the Moscow Ring Road. Now the MTS company has more than 2 thousand base stations (in relation to Moscow and the region), which provide acceptable cellular communications, mobile Internet and broadband access to the World Wide Web in the 900/1800/2100/2600 MHz bands.
As for the subscribers served, at the end of 2012 there were about 14 million people in Moscow and the Moscow region. MTS Vice President for Sales and Service Vadim Savchenko noted the following on this matter: “In 2012, our company significantly reduced operating costs, and by refusing to artificially stimulate sales of SIM cards and advance payments to dealers, it seriously rose in the eyes of ordinary users. Thus, the number of our subscribers is constantly growing.”
MTS Moscow – LTE networks
An important event in the life of MTS Moscow was the launch of 4th generation networks (LTE, 4G). This event took place on September 1, 2012. Unlike the fourth generation networks of the MegaFon operator, which operate on frequencies (Yota trademark) according to the virtual operator model, MTS has its own frequencies for LTE (though these are the so-called unpaired spectrum or TDD frequencies). At this point in time, the coverage area includes the entire territory of Moscow and most of the Moscow region. More detailed information about the coverage area can be obtained on the official website https://www.mts.ru/mobil_inet_and_tv/help/mts/4g/.
MTS Moscow - tariffs
Anyone who wants to connect to MTS Moscow can choose a tariff according to their needs. Some people communicate more, others less. You can communicate without a monthly fee, for this purpose unlimited tariffs are provided by MTS Moscow (though then calls are more expensive), you can - with a minimum monthly fee. The company constantly holds various promotions and discounts. To attract new subscribers, very favorable offers are initially offered, this applies not only to calls within the network, but also to the Internet. For those who value negotiations with foreign partners, you can activate roaming (https://www.mts.ru/mob_connect/roaming/). It operates in almost two hundred countries around the world.
It should be noted that MTS Moscow provides its subscribers with very attractive tariff plans. If we take them together, we can conditionally divide them into several sub-items that reflect the advisability of purchasing SIM cards based on the following needs:
— profitable calls to MTS numbers ( Super MTS tariff - more detailed information on the operator’s website https://www.mts.ru/mob_connect/tariffs/tariffs/supermts/); - profitable calls to all numbers ( MTS MAXI tariffs - https://www.mts.ru/mob_connect/tariffs/tariffs/maxi_smart/ and Red Energy - https://www.mts.ru/mob_connect/tariffs/tariffs/red_energy /); — unlimited MTS tariffs ( Ultra – https://www.mts.ru/mob_connect/tariffs/tariffs/ultra/); — unlimited mobile Internet for tablets ( MTS Tablet tariff – https://www.mts.ru/mob_connect/tariffs/tariffs/tablet/) and computers ( MTS Connect-4 tariff – https://www.mts.ru/mob_connect /tariffs/tariffs/connect4/).
For those subscribers who actively communicate and use other services from MTS, special bonuses are provided, more details about which can be found on the company’s official website https://www.bonus.mts.ru/.
MTS Moscow - support service
In addition to the short number, you can reach the MTS Moscow support service by calling 8 800 250 0890 , as well as an online consultant on the website at: https://www.mts.ru/mob_connect/help/useful_data/qna/
MTS Moscow – addresses of salons, contacts
To receive any information regarding subscriber services, there is a short number 0890, absolutely free for all clients. This cellular operator has a wide network of stores in different countries. MTS showrooms in Moscow are ready to offer customers a full range of mobile services, new lines of devices, and phone accessories. By the way, there are now several hundred of them in the Russian capital region and the network is constantly expanding.
The central office of MTS in Moscow is located at the address: Sadovaya-Karetnaya, 2. Among the main MTS showrooms in Moscow, the following should be highlighted:
— Leningradsky pr., 47, contact tel., opening hours 09:00-21:00; - st. Aviatsionnaya, 66, contact tel., opening hours 09:00-22:00; - st. Novogireevskaya, 37/34, contact tel., opening hours Mon-Fri 08:00-18:00; - st. B. Semenovskaya, 32, contact tel., opening hours Mon-Fri 09:00-21:00, Sat, Sun 10:00-19:00; - st. Kozhevnicheskaya, 5, building 1, contact phone, opening hours 09:00-22:00; - st. Profsoyuznaya, 56, contact tel., opening hours 10:30-21:00.
Office addresses and opening hours [ 62 ]
| Address | Working hours | Telephone | Metro station |
| Izmailovsky Blvd., 38, building 1 | Mon-Sun 10:00-21:00 | 8 800 250 0890 | Pervomaiskaya — 0.24 km |
| Bagrationovsky pr-d., 7 d, building 3 building | Mon-Sun 10:30-20:45 | 8 800 250 0890 | Bagrationovskaya — 0.371 km |
| Borovskoe highway, 6 d. | Mon-Sun 10:00-21:45 | 8 800 250 0890 | Borovskoe highway – 0.674 km |
| Varshavskoe highway, 143A | Mon-Sun 10:15-21:45 | 8 800 250 0890 | Annino – 0.15 km |
| Varshavskoe highway, 152a | Mon-Sun 10:15-21:45 | 8 800 250 0890 | Academician Yangel Street – 0.369 km |
| Varshavskoe highway, 87 | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Varshavskaya — 0.084 km |
| Varshavskoe shosse, 97 bld. | Mon-Sun 10:20-21:40 | 8 800 250 0890 | Chertanovskaya — 1,426 km |
| Volgogradsky Prospekt, 26, building 1 | Mon-Sun 9:00-21:00 | 8 800 250 0890 | Volgogradsky Prospekt – 0.415 km |
| Dmitrovskoe highway, 13A | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Timiryazevskaya — 0.069 km |
| Yeletskaya, 15 | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Zyablikovo — 0.909 km |
| Zeleny Ave., 62 D | Mon-Sun 10:00-21:50 | 8 800 250 0890 | Novogireevo — 0.194 km |
| Komsomolsky pr-t, 24 d, building 1 building | Mon-Sun 10:00-21:30 | 8 800 250 0890 | Frunzenskaya — 0.094 km |
| Kronstadtsky Boulevard, 3 d, building 3 building | Mon-Sun 9:00-21:00 | 8 800 250 0890 | Water Stadium – 0.043 km |
| Lubyansky pr-d, 27 d, building 1 building | Mon-Sun 9:00-20:45 | 8 800 250 0890 | Kitay-gorod — 0.12 km |
| Marshala Katukova, 17 d., building 1 k | Mon-Sun 9:00-22:00 | 8 800 250 0890 | Strogino — 0.58 km |
| MKAD 87, no. 8 | Mon-Sun 10:00-22:00 | 8 800 250 0890 | |
| Novokurkinskoe highway, no. 1 possession | Mon-Sun 10:00-21:00 | 8 800 250 0890 | |
| Novoslobodskaya, 24, building 1 | Mon-Sun 10:00-20:00 | 8 800 250 0890 | Novoslobodskaya — 0 km |
| Novoyasenevsky prospect, 2A, building 1 building | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Teply Stan – 0.262 km |
| pl. Kievsky station, 1 | Mon-Sun 9:00-21:00 | 8 800 250 0890 | Kyiv — 0.231 km |
| pl. Kievsky Station, 1 (entrance on the left) | Mon-Sun around the clock BREAK 12:00 -12:30,16:00 – 16:30, 9:50 – 10:00,14:50 – 15:00,18:50 – 19:00 | 8 800 250 0890 | Kyiv — 0.231 km |
| pl. Komsomolskaya, 2, building on the 2nd floor | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Komsomolskaya — 0.252 km |
| pl. Komsomolskaya, Kazansky Station -3 (Waiting Room No. 2). | Mon-Sun 00:00-24:00 BREAK 14:00 – 14:30,18:00 – 18:30,8:50 – 9:00,11:50 – 12:00,15:50 – 16:00 | 8 800 250 0890 | Komsomolskaya — 0.262 km |
| pl. Komsomolskaya, Kazansky station -4 (small counter-1) | Mon-Sun 08-00 to 20-00 Lunch: from 13:00 to 13:30 and from 17:00 to 17:30 Breaks: 10-50 - 11-00, 15-00 - 15-10, 19-00 — 19-10 | 8 800 250 0890 | Komsomolskaya — 0.297 km |
| pl. Komsomolskaya, Kazansky station, near the DS ticket office | MON-SUN 8:00-20:00, LUNCH 12:00-12:30, 16:00 -16:30, BREAK 9:50 - 10:00; 13:50-14:00; 18:50-19:00 | 8 800 250 0890 | Komsomolskaya — 0.31 km |
| pl. Komsomolskaya, Kazansky station, 1st floor small counter | Mon-Sun 8:00-20:00 | 8 800 250 0890 | Komsomolskaya — 0.22 km |
| pl. Komsomolskaya, Yaroslavsky station, island 1 | Mon-Sun around the clock BREAK 9:50 -10:00,14:50 – 15:00, 18:50 – 19:00,13:30 – 14:00,16:00 – 16:30 | 8 800 250 0890 | Komsomolskaya — 0.22 km |
| pl. Komsomolskaya, Yaroslavsky station, island 2 | Mon-Sun around the clock BREAK 12:00 -12:30,16:00 – 16:30, 9:50 – 10:00,14:50 – 15:00,18:50 – 19:00 | 8 800 250 0890 | Komsomolskaya — 0.22 km |
| pl. Manezhnaya, 1, building 2, building | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Okhotny Ryad – 0.095 km |
| pl. Paveletskaya, 1 | Mon-Sun around the clock BREAK 14:00 – 14:30,18:00 – 18:30,8:50 – 9:00,11:50 – 12:00,15:50 – 16:00 | 8 800 250 0890 | Paveletskaya — 0.028 km |
| pl. Tverskoy Zastava, 7 | Mon-Sun around the clock BREAK 12:00 -12:30,16:00 – 16:30, 9:50 – 10:00,14:50 – 15:00,18:50 – 19:00 | 8 800 250 0890 | Belorusskaya — 0.304 km |
| Vernadskogo Ave., 14, building A | Mon-Sun 10:00-21:00 | 8 800 250 0890 | Vernadsky Avenue – 0.113 km |
| Kutuzovsky Ave., 88 | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Kuntsevskaya — 0.617 km |
| Leninsky Prospekt, 109 | Mon-Sun 10:00-21:45 | 8 800 250 0890 | Vernadsky Avenue – 1.5 km |
| Prospekt Vernadskogo, 6 d. | Mon-Sun 9:00-22:00 | 8 800 250 0890 | University – 0.452 km |
| Signalny pr-d, 6A d | Mon-Sun 9:00-21:00 | 8 800 250 0890 | Vladykino — 0.084 km |
| Sokolnicheskaya Square, 9a | Mon-Sun 10:15-19:45 | 8 800 250 0890 | Sokolniki — 0.127 km |
| Stratonavtov pr-d., 7, building 3 | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Tushinskaya — 0.094 km |
| st. 1st Tverskaya-Yamskaya, 29 d, building 1 building | Mon-Sun 9:00-21:00 | 8 800 250 0890 | Belorusskaya — 0.142 km |
| st. 9th Parkovaya, house. 61A, building str. 1 | Mon-Sat 10:00-21:00, Sun 10:00-19:00 | 8 800 250 0890 | Shchelkovskaya — 0.125 km |
| st. Aviamotornaya, 10, building 1 | Mon-Sun 9:00-21:00 | 8 800 250 0890 | Aviamotornaya — 0.319 km |
| st. Bolshaya Yushunskaya vl. 1. bldg. 1 | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Kakhovskaya — 0.063 km |
| st. Vladimirskaya 2-ya, 36, building VI room | Mon-Sun 9:00-21:00 | 8 800 250 0890 | Perovo – 0.225 km |
| st. Dudinka, 3 | Mon-Sun 9:00-21:00 | 8 800 250 0890 | Babushkinskaya — 1.685 km |
| st. Zvenigorodskoe highway, 1 bldg. building 1 | Mon-Sun 10:00-21:00 | 8 800 250 0890 | 1905 Goda Street – 0.164 km |
| st. Zemlyanoy Val, 29 (Kursky railway station, 0 floor) | Mon-Sun 00:00-24:00 BREAK 14:00 – 14:30,18:00 – 18:30,8:50 – 9:00,11:50 – 12:00,15:50 – 16:00 | 8 800 250 0890 | Kursk - 0.131 km |
| st. Zemlyanoy Val, 29 (Kursky railway station, hall 1) | Mon-Sun 00:00-24:00 BREAK 12:00 -12:30,16:00 – 16:30 9:50 – 10:00,14:50 – 15:00,18:50 – 19:000 | 8 800 250 0890 | Kursk - 0.131 km |
| st. Kirovogradskaya, 15a vl. | Mon-Sun 10:00-20:00 | 8 800 250 0890 | Prazhskaya – 0.302 km |
| st. Krasnobogatyrskaya, 92 | Mon-Sat 9:00-21:00 BREAK 13:30-14:30,17:30-17:45 | 8 800 250 0890 | Preobrazhenskaya Square – 0.425 km |
| st. Krasnoprudnaya, 13 A | Mon-Sun 10:15-20:45 | 8 800 250 0890 | Krasnoselskaya — 0.059 km |
| st. Kuusinena, 1 b. | Mon-Sun 9:00-21:00 | 8 800 250 0890 | Polezhaevskaya – 0.271 km |
| st. Lyublinskaya, 102A | Mon-Sun 10:15-20:45 | 8 800 250 0890 | Maryino — 0.241 km |
| st. Profsoyuznaya, 118 | Mon-Sun 10:00-21:45 | 8 800 250 0890 | Konkovo – 0.373 km |
| st. Profsoyuznaya, 129A | Mon-Sun 10:00-21:45 | 8 800 250 0890 | Tyoply Stan – 0.119 km |
| st. Reisovaya, 2d, building 5, building | Mon-Sun 10:00-21:30 | 8 800 250 0890 | |
| st. Snezhnaya, no. 26 | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Sviblovo — 0.076 km |
| st. Festivalnaya, 2, building a | Mon-Sun 10:00-22:00 | 8 800 250 0890 | River Station – 0.099 km |
| st. Sharikopodshipnikovskaya, 13 bldg. 3 bldg. | Mon-Sun 10:00-20:00 | 8 800 250 0890 | Dubrovka – 0.332 km |
| st. Sheremetyevskaya, no. 8 | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Maryina Roshcha — 0.389 km |
| st. Yablochkova, 23E | Mon-Sun 10:00-22:00 | 8 800 250 0890 | Timiryazevskaya — 0.407 km |
| Shipilovsky pr-d, 39 vl, building 3A building | Mon-Sun 9:00-22:00 | 8 800 250 0890 | Orekhovo — 0.276 km |
| Shipilovsky pr-d., no. 39, building 2 bldg. | Mon-Sun 9:00-19:00 | 8 800 250 0890 | Orekhovo — 0.319 km |
Where is the main office of MTS?
The main office of MTS Russia is located in the capital - Moscow. You can find the branch at the address: st. Marxistskaya, building 4. Here you will receive qualified assistance and consultation on the most complex issues. In addition, in the central office:
- They are able to choose an attractive number with the most memorable combinations.
- Financial issues are resolved here - the center’s economists are able to quickly resolve any controversial issues.
- The office is home to the legal department, which also provides support to its subscribers.
- The MTS head office presents the most complete list of mobile devices.
Our specialists will help you choose a cell phone according to the required characteristics. In this place you will also be able to connect to high-speed Internet and provide other services you need. The official MTS website provides a detailed route map. There is a metro station nearby. There is a huge parking lot directly next to the office.
Where are the company's new customer service points opening?
Now the number of the company's subscribers is growing rapidly. Usually, first of all, new MTS offices are opened in Moscow at metro stations. This increases their transport accessibility and provides one clear guideline. Also, new customer service locations are opening in large shopping centers and local markets. As part of the mass gathering of people, you can attract more new customers for the company. Typically, new MTS salons are not initially popular until residents of one or another district of Moscow find out about them.
Operating mode
The operator's head office is open every day except Sunday. If necessary, you will be able to receive qualified assistance if you call the technical support service. The central office itself operates according to the following operating hours:
- From Monday to Friday - from 09.00 to 18.00.
- On Saturday – from 09.00 to 16.00.
At this time, you are free to contact the office for help. Keep in mind that every day specialists go on a lunch break from 13.00 to 14.00. There are always operators on duty in the department who will help you deal with emergency situations.
But it is better to apply during full working hours, when specialists from all departments will be at the workplace. If you need to clarify details, you will have to wait until the end of the lunch break.
Information on the types of economic activities of MTS PJSC according to the Unified State Register of Legal Entities
OKVED Code TypeName of activity 61.20 Main type of activity Activities in the field of communications based on wireless technologies 41.2 Additional type of activity Construction of residential and non-residential buildings 41.20 Additional type of activity Construction of residential and non-residential buildings All types of activity 42.21 Additional type of activity Construction of utilities for water supply and sewerage, gas supply 42.22.2 Additional type activity Construction of local power transmission and communication lines 43.2 Additional type of activity Production of electrical, sanitary and other construction and installation works 43.99.7 Additional type of activity Assembly and installation of prefabricated structures 46.90 Additional type of activity Non-specialized wholesale trade 61.10 Additional type of activity Activities in the field of communications based on wire technologies 62. 01 Additional type of activity Development of computer software 62.02 Additional type of activity Advisory activities and work in the field of computer technology 64.99 Additional type of activity Provision of other financial services, except for insurance and pension services, not included in other groups 68.20.2 Additional type of activity Renting and management of own or leased non-residential real estate property 69.20.2 Additional type of activity Activities in the provision of accounting services 70.10.2 Additional type of activity Management of holding companies 70.22 Additional type of activity Consulting on commercial activities and management 73.20.1 Additional type of activity Research of market conditions 92.23 Additional type of activity Activities of lottery ticket distributors| Registration information |
| Description MTS PJSC (Moscow; INN 7740000076) was registered on August 22, 2002 by the registration authority State Registration Chamber under the Ministry of Justice of the Russian Federation. The authorized capital of the company as of August 30, 2017 is 199838158 rubles. Type of ownership of MTS PJSC - Open joint-stock companies. Form of ownership of MTS PJSC - Private property. The main activities of MTS PJSC: activities in the field of communications based on wireless technologies (61.20), construction of residential and non-residential buildings (41.2), construction of residential and non-residential buildings (41.20). |
Industry
- 41 – Construction of buildings
41.2 — Construction of residential and non-residential buildings41.20 — Construction of residential and non-residential buildings
- 42.2 — Construction of utilities
42.21 — Construction of utilities for water supply and sewerage, gas supply
42.22.2 — Construction of local power and communication lines
- 43.2 — Electrical, sanitary and other construction and installation works
43.99 — Other specialized construction works, not included in other groups
43.99.7 - Work on assembly and installation of prefabricated structures
- 46.9 — Non-specialized wholesale trade
46.90 — Non-specialized wholesale trade
- 61.1 — Activities in the field of communications based on wired technologies
61.10 — Activities in the field of communications based on wired technologies
- 61.20 — Activities in the field of communications based on wireless technologies
- 62.0 - Computer software development, consulting services in this area and other related services
62.01 – Computer software development
- 64.9 — Activities for the provision of other financial services, except for insurance and pension services
64.99 — Provision of other financial services, except for insurance and pension services, not included in other groups
- 68.2 - Rent and management of own or leased real estate
68.20 — Rent and management of own or leased real estate
68.20.2 - Rent and management of own or leased non-residential real estate
- 69.2 — Activities for the provision of services in the field of accounting, financial auditing, tax consulting
69.20 — Activities for the provision of services in the field of accounting, financial auditing, tax consulting
69.20.2 - Activities for the provision of services in the field of accounting
- 70.1 - Activities of head offices
70.10 — Activities of head offices
70.10.2 — Activities for managing holding companies
- 70.22 — Consulting on business and management issues
- 73.2 - Market research and public opinion research
73.20 — Market research and public opinion research
73.20.1 — Market research
- 92.2 — Activities for organizing and conducting lotteries
92.23 — Activities of lottery ticket distributors
Emergency numbers in the Russian Federation
Use one of the numbers of special government emergency response services to call from your mobile:
- 101 – fire rescue (EMERCOM).
- 102 - call the police.
- 103 - Calling emergency medical care.
- 104 - gas service.
- 112 - state rescue service.
Important: all of the above short numbers are not charged, are free and operate in all regions of Russia.
How to contact the MTS operator?
Probably, in the life of every subscriber of the mobile operator MTS LLC, unforeseen situations could arise that require immediate connection with existing employees “on site”. Have you lost your SIM card and decided to block it? Do you want to subscribe to a new tariff because the old one no longer meets the requirements of your model of using telephone services? Tired of paying exorbitant amounts of money for expensive SMS or mobile Internet? Do you want to know how to dial an MTS operator?
To ask your question to a real MTS operator, remember the following:
- The short number for MTS subscribers in Russia, Ukraine and Belarus is “0890”. For free!
- Toll-free number for callers from landlines and other operators “88002500890”
- Free number for roaming subscribers “+74957660166”
- For VIP clients there is contact from telephone numbers “0990” or “+74957660001”
Immediately contact an existing employee of MTS LLC to solve all necessary problems! Our portal offers you several effective options for resolving this issue; you can find information about which you can find below. Remember that we provide only high-quality and effective information that can convey to the visitor the most useful knowledge in the field of mobile operators.
If you want to know how to contact the MTS operator, we strongly recommend that you remember the options for solving this problem. Who knows how life might turn out and what will happen tomorrow, so just in case, save this information in your “brain arsenal” and save it for better times!
IMPORTANT: All information provided corresponds to reality at the time of writing, therefore, if you have not resolved a particular issue through the information on our portal, we strongly recommend that you contact the official portal of MTS LLC to find out all the necessary details.
Mobile operator MTS phone number
Today, as mentioned above, each subscriber has an excellent opportunity to communicate with an active specialist “on the spot” through several possible options for resolving this issue. For example, the portal x-tarif.ru lists several of them:
- Call a single number from a mobile phone “0890”. As soon as you call this number, an auto-informer will answer the phone and offer you detailed instructions on the “Self-Service” menu. To do this, take the time and be sure to listen to all the information that the autoinformer will tell you. Remember that one day this knowledge may be useful to you, so do not neglect it. So, in order to reach a current MTS employee, you are asked to press the number “0” at the time of the answering machine’s monologue. As soon as you click on it, you will be presented with the opportunity to talk with an operator. However, for this you still need to go through dialing.
IMPORTANT: The time required to establish contact with the employee on duty can be quite long. As a rule, during rush hour you need to wait about one or two minutes for the overall dialing process, since other interested people are also calling the Center along with you. Please be patient and wait for a response. The phrase “Wait, and they will definitely answer you” will be very appropriate here. For this reason, we strongly recommend that you gather your willpower and wait. After some time, the employee on duty will pick up the tube, to whom you can provide all the necessary information. Believe me, your problems will be solved within a couple of minutes, since the experience and professionalism of the people sitting on the other end of the line does not require confirmation.
- The next option for free operator assistance at the Subscriber Support Center is to call the same mobile phone, but from roaming. For this reason, if you are far from the Russian Federation and want to contact current employees using your mobile phone, you are asked to dial the MTS operator number on the keyboard in the form “+7 495-766-0166”
IMPORTANT: You must dial this number exactly in this form, without changing it. Remember that the “+” symbol plays an important role. So, if you need to solve the problem of delivering a lost SIM card in your name to near or far abroad, the x-tarif.ru portal offers you an excellent opportunity to solve this problem through communication with a current MTS employee. To do this, dial the above phone number and wait for the operator to respond.
- The next solution to the problem is to call the operator via a landline phone. This method is not particularly common, since people usually call from mobile phones. However, let's get back to the main thing. You can call a landline phone by dialing the number “8-800-250-0890”. Remember that the dialing time from a landline phone is the same as from a mobile phone.
How to talk to an MTS operator?
Today, there are a great many opportunities to contact a current employee of the Subscriber Support Center. Just above you got acquainted with several of them. If you want to get through to a current employee and solve the problem with him, it is strongly recommended to be patient and nervous, since the dialing time infuriates many people.
However, your task is to successfully reach the employee. For example, you are faced with the difficulty of disabling international roaming, since this function is no longer relevant. You have come to Russia from abroad and want to continue communicating with your friends and family, but active roaming does not allow you to do this. In order to solve this problem, you are invited to dial a single service number “0890” and forget about the difficulty of disconnecting forever!
In conclusion, I would like to note that the answer to the question: “What number should I call the operator?” we told you on our website. If for some reason you do not yet know how to connect with a current employee, we bring to your attention the current information posted just above.
You can establish a connection with an operator using several methods, so choose the one that suits you and make a call now!
(3 ratings, average: 4.67 out of 5)
How to write a complaint to MTS management
If you have questions or suggestions, you can also contact the company by writing to the email address. A very convenient way to communicate with the claims department is the new application. There you can make any request from your personal account, and it will be resolved within 14 days. Using this program, you can not only write a letter to the company, but also receive all the information on your personal account, services, accumulated points and much more. Inaction of the company Many people do not understand what to do when the company refuses all letters or does not respond at all. In this case, there is no need to worry, but rather to act. If you feel that the truth is yours, then you need to collect documents to submit them to the magistrate’s court or Rospotrebnadzor. You can prove your interests without the help of lawyers.
How to write a complaint to MTS
Kursk, st. Lenina, 23, apt. 458. Otherwise, I will be forced to contact Rospotrebnadzor. November 15, 2021 (signature) Important S. M. Godzhik List of supporting documents:
- Cash receipt confirming the purchase of the phone – 1 sheet.
- Copy of the Agreement – 3 sheets.
- Copy of passport – 2 sheets.
- Plastic card with PIN and PUK codes – 1 pc.
- Cash receipt for the purchase of a set of the Agreement on the provision of MTS cellular communication services - 1 sheet.
- Coupon for the provision of additional service – 1 sheet.
Total: 9 sheets Time limits for consideration of an official complaint Time limits for consideration of a complaint by Roskomnadzor, Rospotrebnadzor and other government bodies are determined by Art.
Methods for filing a claim against the mobile operator MTS
Marksistskaya, house 4 or the legal address specified in the contract for the provision of services.
- If you encounter rudeness from an employee, you can write a complaint in the book of complaints and suggestions.
- Contact your regional Consumer Rights Protection Organization (OCPP).
- Leave a complaint against MTS on the official website of Roskomnadzor.
- Contact Rospotrebnadzor.
- MTS VIP clients can write a request at the VIP service center or contact their personal manager.
- In case of a serious offense, you can contact the prosecutor's office or court.
- Fill out the form on our website.
- The Dobrodel portal, a portal created by the Government of the Moscow Region, is an online platform whose purpose is to accumulate complaints and monitor their prompt resolution.
How to write a claim to MTS: instructions + sample
Law of the Russian Federation No. 126 of July 7, 2003 “On Communications” and other legislative acts. Reasons for complaints against the MTS operator may be:
- complaints about the quality of communication or Internet;
- illegal debiting of funds from a personal account or discrepancy between fees for services and official tariffs;
- illegal account blocking;
- receiving spam mailings from the provider;
- complaints about the work of call center employees or MTS offices (salons);
- refusal to terminate the contract or other violation of consumer rights.
How you can complain about MTS You can complain about the mobile operator MTS in several ways:
- Leave a request at the company’s office or specialized salon.
The complaint must be drawn up in two copies.
Complaint about mts
Attention
For electronic form, files can be in txt, doc, rtf, xls, pps, ppt, pdf, jpg, bmp, png, tif, pcx, mp3, wma, avi, mp4, mkv, wmv, mov or flv format up to 5 in size MB (without archiving).
Large files can be sent by regular mail, which must be indicated in an email. For a paper application, a list of supporting documents (checks, printouts, contracts) must be compiled.
- It is not acceptable to write an electronic appeal in Latin or capital letters.
- A complete, accurate sender address is required.
Leave the completed form:
- In the office, company salon.
- Upload it into a special form at: anketa.ssl.mts.ru/ind/feedback/.
- Send an email to
Where can I find a special complaint form? It is available on the official website of the cellular company or use the link: 030_pretenziya.doc [61 Kb] (downloads: 622) To fill out and send a claim, the file must be in .doc format. Fill in all the required information in the appropriate fields and write your complaint in full detail. Submit the completed document using one of the above methods.
Complaint against mobile operator MTS
Complaint On November 10, 2021, I purchased a Xiaomi Redmi 3 phone from your store (a receipt confirming the purchase is attached).
Simultaneously with the purchase of the phone, I became the owner of a package for connecting to the cellular operator MTS with the number +7 (910) ***-***-*, which is confirmed by the Agreement on the provision of cellular communication services (hereinafter referred to as the Agreement).
Since the phone was purchased for a child, I also issued a “Coupon for the provision of additional service” (hereinafter referred to as the Coupon).
A copy of the coupon with the seal of the sales department is attached. Please note that all documents were prepared by employees of your outlet.
On November 16, 2021, I contacted
Your store, because camera defects were discovered. The phone does not shoot video, only takes photos.
Along with the faulty device, I brought a box, a receipt for its purchase and a coupon.
Complaint about MTS: how to write and where to send
complaints about MTS Before writing a complaint, you should carefully study the contract. It is the document that regulates the relationship between the cellular operator as a service provider and an individual (legal) person. The text of the appeal must be drawn up taking into account the recommendations of Federal Law No. 59 “On the procedure for considering appeals from citizens of the Russian Federation” dated May 2, 2006. In order for a complaint to be considered as efficiently as possible and within the time limits established by law, it must meet the following requirements:
- The email must not exceed 2,000 characters. Briefly describe the problem. Indicate which laws or clauses of the contract were violated. Describe what kind of solution you expect.
- Indicate the address of the store or salon where the incident occurred; Full name of the persons whose actions you are appealing.
- You can attach supporting documents to your application.
Write a complaint to MTS management
You especially shouldn’t rely on help from a company employee if your complaints relate to unfair charges for non-existent services or incorrect pricing, subscription fees, or the activation of unnecessary services that you did not order. If your intentions are serious, immediately send a written complaint.
- Call the customer support center at 88002500890.
How can I contact MTS operators?
The MTS operator number is familiar to almost every subscriber. However, in situations where you need to call MTS, you can actually see that this is not a simple matter.
If you are wondering how to contact the MTS operator, we suggest taking note of a few tips.
There is a feeling that the most difficult thing in a company is a conversation where an MTS operator is needed “live”, not with a robot, but with a real person. However, this can still be done. To do this, you can contact the hotline for help, call managers - in any case, you will need MTS reference phone numbers.
So that you can resolve the problem and get answers to your questions, let’s consider how to call the MTS operator directly:
- Call the official number of the mobile operator MTS.
- Call from any device, federal or city.
- Using a corporate number.
- Call when the client is abroad.
If you are looking for how to call an MTS operator for free, read below for a description of each method.
How to call the official number for subscribers
If you receive services in countries from MTS: Russia, within Uzbekistan or Belarus - you can contact it by calling a short number - the MTS support service should respond promptly, although this does not happen so quickly.
You can call if you have complaints about mobile communications or generally have questions about any point of receiving services.
To do this, just dial the specified phone number and follow the recommendations of the voice menu - press two and zero in turn. Then the connection will occur - you can ask the operator about some points, say that you are unhappy with which site/service, etc.
Be prepared to wait - it takes a lot of time and patience. You can reach customer support by calling 0890 MTS from your mobile phone.
They also say that this method helps: call the specified number and press five and zero in the queue - the SMS help service should answer.
How to call MTS from any television system
This way you can “chat” with the employees of the cellular operator if you are going to dial from a federal or city number. Call phone0. By the way, you can do this from anywhere in the country, including Crimea.
As in the first option, a voice help menu will open; you need to follow its recommendations in order to talk to a specialist. After you dial all the numbers, you will need to wait, no less than in the first case. It is especially difficult to get through by phone in the evening - there are a lot of clients at this time, with all the 24-hour service, during the day providers answer faster.
How to quickly call an MTS operator to a corporate number
There is a single number for such clients; you need to call 0. It is difficult to quickly reach the help center, so it is easier to write a message to the technical support email. This, of course, is not a live connection with the operator, but you can go about your business while you receive an answer.
You can call the operator from your mobile phone to the above number for free.
Call the operator if the client is abroad
Even if you are in another country, you can call the operator at MTS. Moreover, you can do this by calling the next phone0.
Do not forget that you need to dial the number taking into account the appropriate international format - this is necessary to communicate with the operator.
Every subscriber will be able to get help if they know MTS how to call the operator and can wait until he is released. The toll-free number is listed above.
What to do if there are no results
Unfortunately, the MTS help desk does not always respond on time, so not everyone can get help. Even with the hotline you have to wait for operators. But this can be treated with understanding: the company is large, new clients come to us all the time.
If the above methods do not help, the MTS hotline may still be an effective measure. To talk to the manager, you need to call the contact center. If this fails, try methods via the Internet: write to the managers on the official website. If it doesn't help, start sending SMS. As a last resort, you need to contact the company's service department.
MTS support service. How to contact the Hotline?
Often subscribers need to resolve some urgent issues. Therefore, MTS’s hotline operates around the clock. Here you will get help regarding:
- Anything that is somehow related to the theft of a phone or sim. Not only will the card be blocked, but they will also suggest a further course of action.
- Technical problems, crashes, etc. Much can be solved quite quickly if you clearly describe the problem and follow the voice instructions.
- Theft of data, suspicions that someone else might have found out the password for your personal account, etc. Everything is decided on an individual basis.
- Connecting and disconnecting new services, tariffs, transitions from one plan to another, etc.
- Any other issues related to mobile communications.
When calling, some subscribers are afraid that they will have to wait a long time. Indeed, there are days when the contact center is overloaded with requests. But in general, this is a multi-channel communication line on which a huge number of specialists work. And they try to solve all problems as quickly as possible.
The easiest way is to call a short number
0890
The connection, like the conversation itself, is free. You can contact us, as mentioned above, at any time of the day. There are other ways to contact the operator. But this particular one is the simplest, if only because the number is easy to remember. For communication there is also:
8800
Like the others, it is free.
A little secret for those who want to quickly contact an operator: do not wait until they switch you. Immediately after the robot is activated, voice commands will appear, start entering first 2, and then 0. Moreover, you will still have time to wait.
There is a separate support phone number for corporate clients
8
And a short version
0990
The service works in a similar way, but it is more focused on providing assistance specifically to legal entities. In general, this division was intended to reduce queues and relieve the load on the Hotline. As a result, each group of customers now waits less!
However, you can only call a short number within the network. Trying to get in touch from numbers of other operators, as well as from landline ones, is useless. To do this, dial
8 800 250 8 250
No money will be charged from you, regardless of which phone you call from, for the conversation. The main thing is that the user is located in Russia.
MTS also has a group of companies. These are TV, Internet and MTS Bank. If you need to clarify something about their work, then just type
8 800 250 0890
This telephone number is free, single, and many specialists work simultaneously on the communication line.
Subscribers may be located outside the Russian Federation. However, MTS still supports its customers. Therefore, all users can contact the Contact Center. To do this they need to dial
+7 495 766 0166
Pay attention to the format: you must enter the number in exactly this (international) format. Otherwise the connection will not occur.
Situations can be different: a client’s phone could be stolen, devices break down and are lost. The hotline remains connected even when the subscriber cannot call. Firstly, there is a fax: 8 (495) 766-00-58. Data from it is also constantly processed.
Secondly, you can write to the feedback form on the official MTS website - mts.ru. Thirdly, send a letter by e-mail. If the question is very important, then no one bothers to duplicate it.
Please be aware that the site does not have an online staff member. Therefore, requests via the web service, as well as emails, still have time to be read. In addition, there is a possibility that your message will end up in spam. So it’s worth sending it several times from different email services.
MTS constantly strives to improve the quality of its service. At a minimum, this is regularly reported on the official website. Reliable, stable operation of the Hotline is an important element of such a policy. At the moment, there are enough complaints that it is not always possible to get through to operators, that you have to wait in line for a very long time.
However, the operator promised to work on it. And now certain steps have been taken towards improvement: a line for corporate clients has appeared. As a result, the main support team was able to respond more quickly to customer messages. And this somewhat speeded up the process of processing incoming calls.
