How to restore an MTS SIM card
After losing your card, you must contact the company's employees to block the number. Otherwise, another person can use the SIM card, and the owner will have to repay the debt.
There are several options for contacting the hotline staff:
- From any Russian phone call 8(800)250-08-90.
- From MTS, dial the short number 0890. Using the voice menu, go to the “Emergency” section and block your number.
- Log in to your personal account on the official MTS website or use the MTS assistant.
Blocking is carried out free of charge. Starting from 15 days from the moment of blocking, 1 ruble will be debited from the cardholder per day until 0 rubles remain.
Further actions consist of obtaining a new card with the same number. Before you restore your MTS phone number, familiarize yourself with all the possible methods.
Recovery methods
The subscriber can reissue the SIM card while maintaining the number at any convenient time. To do this, just choose the most suitable method.
Restoring a card in an MTS salon
You can apply for a new SIM card only by contacting the operator in your region of connection. To do this, you need to present a passport of a citizen of the Russian Federation or other identification document that was used when concluding the contract.
If it is not possible to come to the salon in person, the card can be obtained through a trusted person. To do this, you will need a power of attorney executed at a notary office. A company specialist will identify the individual and accept the application. When a new SIM card is issued, the old number will be saved, all previously active services will be reconnected, and the personal account balance at the time the phone was lost will be restored.
When you contact us, you can change your tariff plan to a more profitable one.
Attention It is important to note that access to some services will only be restored the next day.
Restoring an MTS SIM card via the Internet
This method will save time on visiting a salon and receive a new SIM card delivered to your home or office. Residents of the capital and region can submit an application on the MTS website. To do this, you just need to follow the following sequence of actions:
- At the bottom of the site, select the “Support” section.
- On the new page in the “Mobile communications” section, click on the “Actions with SIM card” item.
- In the new menu, select “Order a SIM card”.
- In the appropriate fields of the form, indicate the country, city and type of delivery. Confirm the correctness of the specified data with the “Next” button.
- At the second stage, information about the phone number and owner is indicated: full name, date of birth, passport details, registration and delivery address, contact information. Complete data entry by clicking the “Next” button.
- At the third stage, you need to check all the specified information and submit the application by clicking on the “Confirm” inscription.
Residents of other regions can submit a request for a SIM card replacement through a support operator. To do this, you need to call the short number 0890, go through the identification procedure and provide the address and method of receipt.
Is it possible to restore an MTS SIM card in another region?
The procedure for restoring an old number is not difficult. It is enough to write a corresponding sample application and receive a package of documents along with a new card with the old number.
To restore the card, a personal visit to the office by the client is not necessary, so you can restore the SIM card from another region. It is enough to contact the manager of the cellular company or leave a request through your personal account.
The client can restore not only the old number, but also the balance, the previously used tariff plan and the set of services that was connected to the restored number. Contacts that were recorded on the card cannot be restored.
Recovery methods
To obtain a duplicate with the same number, you will need the help of MTS specialists. You can contact them in two ways.
Restoring a card in an MTS salon
The first is to come to any operator’s office with such a request. The main thing is to have your ID with you. You need to fill out an application for a duplicate with the number of the lost SIM card. Next, the subscriber is given a copy, which he can use immediately.
When you insert a SIM card into the phone, it is reactivated. The balance and all services that were connected to the number before blocking are restored.
After the SIM card is restored, there are restrictions on payments through MTS Money and the SMS service does not work for 24 hours.
Application via the Internet
If it is not possible to visit the salon, you can send a request on the MTS website:
- On the main page, select the “Help” tab in the main menu.
- On the left, in the “Mobile communications” section, click on the “Actions with SIM card” item.
- Next – “Get a SIM card”.
Here you can order a SIM card and choose how to receive it. The first is delivery within the city. To do this, you need to fill out or call 8-800-250-0890 and contact the operator.
For some cities and regions, courier delivery is not available, so they need to contact the MTS salon themselves. Residents of remote regions of the Russian Federation can use delivery through Russian Post. You need to make a request by calling customer support. The specialist will require you to provide your phone number, full name, passport details, as well as the address where the letter will be delivered.
How to restore your MTS number if you haven’t used it for a long time?
If a SIM card has not been used for a long time, it will be blocked within six months if there are no funds on the balance. The number of the dishonest client goes on sale again after some time. When checking the balance on your phone, you can independently see the period during which the number will be active. When you replenish your balance, it increases.
If no actions were taken on the card and no funds were received into the account, it will be blocked after 180 days. The subscriber has 3 months after the expiration of this period to unblock. Otherwise, the number will go on sale again.
How to make sure a number is blocked?
You can check whether a subscriber is disconnected in several main ways:
- Each call from the user’s number is interrupted by a message that communication cannot be established and an offer to go to the help desk;
- During a call to the subscriber's number, a notification is played that the subscriber has been blocked.
In general, an operator can refuse to provide communication services for a variety of reasons that violate established rules, for example, for sending spam, malicious activities and other scenarios.
How much does it cost to restore an MTS SIM card?
In order to return a blocked number or a lost SIM card in Russia, you should contact the company’s office in person or by phone, or leave an online application. The service is provided free of charge. If necessary, you can use a delivery service. In this case, you will need to pay an additional 90-200 rubles for delivery.
Even if you haven’t used your MTS card for a long time, you can restore it. Please note that the return procedure is possible no later than the established deadlines. You can find out more information from the company's employees by phone. The mobile operator takes care of its subscribers. Providing the highest quality service and guaranteeing complete confidentiality.
It doesn’t take much time to restore a SIM card with an old number. The procedure is absolutely free and does not require personal appearance; you can provide your passport details and the answer to your security question and order delivery to a specific address. If you have any additional questions, call 0890. An experienced manager will help you deal with any information or technical issue.
Price
The price for a duplicate SIM depends on the chosen method of obtaining it. If the entire recovery procedure is done in the office, the subscriber will not have to pay anything. When using city delivery, the subscriber is given three options that differ in speed:
- Economy – 200 rub.
- Expedited – 350 rub.
- Express – 500 rub.
To pay, it is necessary that there is a sufficient amount on the account of the previously blocked card - the cost of the service is debited from the subscriber’s mobile account.
When using Russian Post services, delivery will cost 115 rubles.
In what cases is the SIM card blocked automatically?
MTS has a number of situations in which the subscriber is automatically blocked . Therefore, especially lazy people can wait for the number to be automatically blocked. It occurs if you have not used the number for 60 to 183 days . The exact period is indicated in the terms of your tariff. Your number will be disconnected automatically if:
- During this period, no calls are made and no SMS are sent;
- No paid services or subscriptions were used on the number;
- If the balance was negative, the account was not replenished.
Keep in mind that after such a disconnection, you will not be able to restore your previous number; you will only be able to purchase a SIM card with a new number.
If you do not plan to continue using your SIM card from MTS and want it to be automatically blocked, you need to do this:
- Change your tariff to any one with no subscription fee (MTS Connect-4, Super-MTS).
- Disable any paid and free services through your personal account.
- Transfer all the money from your balance to another number.
- Unlink this phone from all online services and wallets.
- After that, just stop using the card, but check the balance by number once a month so as not to go into negative territory, which may later turn into the subject of litigation with the operator.
- After a few months (maximum 183 days), you will be blocked forever. This will mean that your contract with the operator is terminated.
Potential for SIM recovery after deactivation
Since it is theoretically impossible to unlock an MTS SIM card if it has not been used for a long time, resumption of work should be implied due to voluntary disconnection or debts. The first option is solved through the functionality of your personal account on the operator’s website, or with the help of employees of the MTS office center. If the blocking occurs due to a financial factor, then you should top up the balance within the specified period of six months.
If the deactivation of the SIM card is irreversible, then it will not be possible to restore access exactly when the freed number is provided to a new user. As long as the operator's database continues to keep the contact free, then theoretically it is possible to get it back through the communication store, but in such a scenario the operation is like purchasing a new SIM. The previous service package and saved information from the chip will not be returned.
Good to know What to do if your MTS SIM card is blocked?
In order to promptly prevent such scenarios, you must ensure that there is no debt on your balance sheet, or if you do not need to use the SIM card for some time, use it to retain all rights and data.
Good to know Is it worth switching to Tinkoff Mobile?
It must be admitted that the task at hand may indeed turn out to be difficult, since it will be possible to unlock an MTS SIM card if it has not been used for a long time only due to the favor of the operator’s employees with some luck. Therefore, when contacting the service center directly, you must have an ID card.
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Very often, MTS subscribers, for one reason or another, need to block their SIM card. In this article we will tell you how you can block your card yourself via the Internet or a ussd code. We will also describe different methods of blocking - temporary and permanent. Let's start with the simplest.
Content
Operator recommendations
The provider assures: the procedure will restore the account, number, and list of services used. 1 day restrictions apply:
- Payments from the MTS Money Wallet service.
- SMS service.
Stolen or lost cards must be blocked:
- Personal Area.
- *111*157#
- Mobile assistant 111, section 6.
- Contact centers 0890, 8 800 250 0890, 8 495 766 0166
- Communication salons.
The procedure is free, after 2 weeks they start charging 1 ruble per day.
Salon
It is enough to visit any salon in the region where you purchased the number. Grab your passport. The authorized representative takes a notarized document confirming the legitimacy of the actions performed.
Courier delivery
Visit your personal account and follow the steps to order delivery:
- Main menu → Mobile communications.
- Column Support → Actions with SIM card and number.
- Click SIM card delivery.
- Select the Order SIM card submenu.
- Fill out the form provided.
- Follow the 3 steps suggested by the provider.
- Wait for the result.
Quickly disable a number forever
If you want not to wait and block your SIM card forever, you can do this through the support line or at MTS communication offices. Please note that these must be branches in your home region. The thing is that the subscriber is required to submit a written statement to terminate the contract with the operator. Take your passport. MTS does its best to prevent such situations, so be prepared for passive resistance from the communication store employees.
If you are refused to terminate your contract with MTS, call support at 8-800-25-00-890 and point out to the specialist the violation of your rights and terms of the contract.
The number is unlinked. It’s easier to restore an MTS SIM card by puzzling the clerks at the nearest telecom store. The operator gives instructions, regardless of the source of the need to restore the SIM card. Voluntary blocking is a paid service. 1 ruble is charged daily.
Permanent loss of number
Technical support staff warn the client: the number is lost irretrievably, if the following happens:
- Long-term absence of calls (60-183 days, selected according to the current tariff).
- Continued presence of a negative balance.
- No paid services or subscriptions.
All that remains is to buy a new number. Financial blocking can be removed in 2 ways:
- Replenishment of account, withdrawal of negative balance.
- Satisfaction of MTS claims via USSD request *132#
Important Terms
Is it possible to restore an MTS SIM card ? The opportunity is available only to the officially registered owner. If the number is not registered to you, there is no question of restoring someone else’s card.
For those who have lost their phone, the first step is to block the card. Otherwise, the number will not be restored. This way you can save the existing funds in your account. Blocking is carried out in various ways.
- You can do this using the subscriber’s online account on the website of the company providing cellular communication services. This does not mean that you will be able to restore your MTS SIM card via the Internet. Find the blocking service and confirm its activation. Please note that to do this you will need to enter a code that will be sent as a text message to the specified phone number.
- You can block a number by calling the operator. Dial 0890 from your mobile phone, state your request, provide your personal phone number, and confirm the request.
- Those who are interested in how to restore a lost MTS SIM card should use the commands of the standard service in the GSM network. Dial the combination *111*157# and press the call button. You will have access to a menu where you will need to select the appropriate service and activate it.
All this will help you block the number, but if you lost your MTS SIM card, how can you restore it?
There is nothing to demagnetize there!
In fact, a SIM card is one of the types of processor-based “smart cards” that differ depending on the supported mobile communication system. Next we will talk specifically about SIM cards working in our GSM networks.
Today, there are four standard sizes of SIM cards:
- Full-size (1FF), the size of a bank card;
- Mini-SIM (2FF), the usual large SIM card;
- Micro-SIM (3FF), those that were in the iPhone 4;
- Nano-SIM (4FF), thin SIM cards that are now in most smartphones.
When you buy a card now, you get a chip on a universal piece of plastic that meets all these standards. And whatever the form of SIM cards, they have one thing in common: this is a real computer in miniature . A small chip with six contacts (previously there were eight) contains almost the same components as in a regular system unit. The SIM card contains:
- Processor (CPU);
- Random access memory (RAM);
- Read-only memory (ROM);
- I/O controller;
- File system.
Of course, there is no battery or any kind of human interface, they are simply not needed. But the small SIM card has its own operating system, which allows you to store vital data for the phone, user files (contacts, SMS) and even Java applications.
Due to the desire to reduce the cost of components, operators issue cards with a minimum of memory, but technically, gigabytes of information can be stored on SIM cards. Of course, no one needs this, there are no terminals operating in this mode, and it’s easier to operate a large amount of data via USB.
Do you understand now? This is a board with contacts. There are no magnetized elements here. The principle of data recording has nothing to do with magnetism. Accordingly, there is nothing to be demagnetized.
