Date: August 30, 2021 | Updated: September 9, 2021 | Author: Moblie-man
The loss or theft of a mobile phone has always entailed a lot of trouble. Of course, the main one is the loss of the device itself. After all, regardless of the model used, the device always costs money, and replacing it entails financial losses. However, one should not underestimate the level of problems that arise when a SIM card is lost, because this is also a serious nuisance.
Unfortunately, today our SIM is not just a way to communicate with the outside world, but also a kind of identifier for many sites on the Internet, for instant messengers, for online banking, etc. That is why today we want to talk about how the MTS SIM card is restored and what is needed for this.
How to restore an MTS SIM card
After losing your card, you must contact the company's employees to block the number. Otherwise, another person can use the SIM card, and the owner will have to repay the debt.
There are several options for contacting the hotline staff:
- From any Russian phone call 8(800)250-08-90.
- From MTS, dial the short number 0890. Using the voice menu, go to the “Emergency” section and block your number.
- Log in to your personal account on the official MTS website or use the MTS assistant.
Blocking is carried out free of charge. Starting from 15 days from the moment of blocking, 1 ruble will be debited from the cardholder per day until 0 rubles remain.
Further actions consist of obtaining a new card with the same number. Before you restore your MTS phone number, familiarize yourself with all the possible methods.
Recovery methods
An application for SIM card restoration will be considered only if the identity of its owner is confirmed and the subscriber has a passport. There are several options for getting a new SIM card:
Restoring a card in an MTS salon
This is one of the easiest ways to recover a phone number. If a subscriber has a starter package from a lost SIM card, MTS employees will not resort to the personal identification procedure. After filling out the application to restore the number, the client will be issued a new SIM card with the same number, tariff and balance in the personal account.
SIM card delivery service
If you wish, you can restore the card via the Internet without contacting the mobile operator’s service center. To do this you need to do the following:
- Go to the website mts.ru;
- At the top of the main page, select the “Mobile Communications” section;
- In the window that appears, go to the “Support” tab and select the “Actions with SIM card” category;
- From the drop-down menu, select the “SIM card delivery” section, then click on the “Order a SIM card” button;
- Fill out the appropriate form to restore a lost card, indicating the country, city and address of residence;
- Select the most convenient method for delivering a new SIM card and click on the “Next” button;
- Fill out the required items in the form that appears, which will contain information about the lost SIM card;
- After providing the required information, click “Next” and complete the application.
Is it possible to restore an MTS SIM card in another region?
The procedure for restoring an old number is not difficult. It is enough to write a corresponding sample application and receive a package of documents along with a new card with the old number.
To restore the card, a personal visit to the office by the client is not necessary, so you can restore the SIM card from another region. It is enough to contact the manager of the cellular company or leave a request through your personal account.
The client can restore not only the old number, but also the balance, the previously used tariff plan and the set of services that was connected to the restored number. Contacts that were recorded on the card cannot be restored.
SIM card blocking and recovery
- Was your phone stolen or you lost it and want to block it so that a stranger or attacker cannot use your SIM card?
- Do you plan to use MTS services for a long time and want to keep your phone number and SIM card?
Blocking and restoring a SIM card is very easy!
Step 1: Lock your SIM card
Connect, which blocks the ability to use communication services. If connected, it is not possible to receive a password to your Personal Account from the MTS website.
While in voluntary blocking, monthly/daily fees for the tariff and previously connected services and options are not charged. After voluntary blocking is disabled, the monthly/daily fee for the tariff and previously connected services and options will be charged for the current period.
The service is provided to subscribers of all tariff plans.
Connection methods:
- use your Personal Account
- dial the command *111*157# on your phone
- call Mobile Assistant number 1116
- call the MTS Contact Center
- contact your nearest MTS showroom
Price :
Connection - 0 rub. Daily fee - 0 rub. — the first 14 days, 1.10 rubles* — starting from the 15th day. In addition to the MTS Tablet tariff, the fee is 1 rub. starting from day one. Disconnection - 0 rub.
After disconnection, service tariffs are resumed in accordance with the terms of the tariff plan and previously connected services and options.
Communication may be limited due to a financial block on the number. The blocking is set:
- if there are no funds in the account
- when going beyond the provided limit (when using)
* The indicated cost is valid from 01/30/2020 for tariffs:
On other tariffs, the daily fee is 0 rubles. — first 14 days, 1.00 rub. - starting from the 15th day. In addition to the MTS Tablet tariff, the fee is 1 rub. starting from day one.
Step 2. Recovering the SIM card
When a SIM card is restored, the existing number is reactivated, the personal account balance is restored, and all services that were connected to this number at the time the SIM card was blocked are activated.
There are two ways to restore your SIM card:
- contact the MTS showroom in the region where you purchased the SIM card
- take advantage
In MTS stores, the SIM card is restored upon application:
- number owner
- number owner's authorized representative
Restoration of the SIM card is carried out only upon presentation of an identification document of the applicant. The authorized person must also provide a notarized power of attorney indicating the powers or a previously issued MTS power of attorney from the owner.
When restoring a SIM card, the receipt of incoming SMS from banks and a number of payments through the MTS Money Wallet service may be limited for 24 hours. After 24 hours, access will be fully restored.
For SIM card users, a subsequent number change is possible.
The SIM card is blocked automatically if you spend a long time:
- haven't made any calls from this number
- did not use any paid services on this number
- did not top up your personal account with a negative balance
In this case, restoring the SIM card with the previous number is impossible. You can purchase a SIM card with a new number.
Automatic blocking begins to take effect if the SIM card has not been used for 60 to 183 days; The exact start date of blocking depends on the conditions of the selected tariff plan.
How to restore your MTS number if you haven’t used it for a long time?
If a SIM card has not been used for a long time, it will be blocked within six months if there are no funds on the balance. The number of the dishonest client goes on sale again after some time. When checking the balance on your phone, you can independently see the period during which the number will be active. When you replenish your balance, it increases.
If no actions were taken on the card and no funds were received into the account, it will be blocked after 180 days. The subscriber has 3 months after the expiration of this period to unblock. Otherwise, the number will go on sale again.
MTS operator on the peninsula
MTS is one of the largest Russian companies providing telecommunications services in Russia. In Crimea, the company provides communication services to subscribers under national roaming conditions .
The operator's starter packages were among the first to appear on the shelves of the Crimean Peninsula after the Republic of Crimea came under the jurisdiction of the Russian Federation. The editors of krym.in described everything about cellular operators operating in Crimea in as much detail as possible using the link here. We described in detail about the work of the MegaFon operator in Crimea in this article.
- We described in detail about the work of the Beeline operator in Crimea in this article.
- The nuances of Tele2’s work on the peninsula are here.
How much does it cost to restore an MTS SIM card?
In order to return a blocked number or a lost SIM card in Russia, you should contact the company’s office in person or by phone, or leave an online application. The service is provided free of charge. If necessary, you can use a delivery service. In this case, you will need to pay an additional 90-200 rubles for delivery.
Even if you haven’t used your MTS card for a long time, you can restore it. Please note that the return procedure is possible no later than the established deadlines. You can find out more information from the company's employees by phone. The mobile operator takes care of its subscribers. Providing the highest quality service and guaranteeing complete confidentiality.
It doesn’t take much time to restore a SIM card with an old number. The procedure is absolutely free and does not require personal appearance; you can provide your passport details and the answer to your security question and order delivery to a specific address. If you have any additional questions, call 0890. An experienced manager will help you deal with any information or technical issue.
Price
The price for the number restoration service depends on the method chosen by the subscriber to obtain a copy of the SIM card. When contacting an MTS communication salon, the procedure will be completely free, but if you use it, the prices will be as follows (prices are indicated for Moscow and the Moscow region):
Payment is made by debiting personal funds from the card account that has been blocked. When submitting an application, the subscriber will have to indicate the account balance and passport information in the appropriate fields of the application form. It should be taken into account that in some regions of Russia there is no home delivery service for SIM cards, so subscribers must personally contact the MTS service center.
Questions and answers
Which unlimited internet plan is suitable for vacation? Unlimited Internet is available on the “ ULTRA” and “Tariffische” .
How to call the MTS operator while in Crimea? All subscribers of the MTS operator call the operator from their mobile phone by dialing short numbers: 08460 or 0890 .
Does MTS in Crimea work in roaming? The company does not have base stations in Crimea. Phones with MTS SIM cards are registered in the local network . Accordingly, internal roaming applies here.
Mobile Internet - tariffs and costs
The operator offers subscribers several tariffs and options , designed for those who regularly use the Internet, always staying connected.
Tariffs “X” and “ULTRA” .
How to connect to the Internet?
Upon arrival in Crimea, subscribers must complete a number of actions:
- Set permission on your device to use the Internet while roaming.
- If the tariff provides for a subscription fee, and the use of the service package in Crimea is not valid (such conditions are stipulated in the description of the tariff plan), you need to activate the “Home package+” .
- If you do not plan to use the Internet while traveling, you need to turn off data transfer on your device .
MTS hotline
The mobile operator MTS is highly popular among Russian subscribers. The main advantages of the company are a wide variety of services, competitive rates and 24-hour technical support. If you encounter any difficulties or problems, it is advisable to contact the hotline. Contact center staff will always consider questions of interest to provide professional advice.
If you are going on holiday to Crimea
The editors of krym.in know that many tourists prefer to use in Crimea , since the operator is actually the only one that has “bypassed the sanctions.”
A peculiarity of the operator’s work is that all outgoing calls are charged according to the home conditions of the connected tariff, regardless of what region the subscriber is located in.
What tariff should I sign up for my trip?
- The most popular tariff plans among tourists are “Tariffische”, “My Unlimited”, “X”, “Super MTS” and the entire “SMART” series.
- For owners of package tariffs from the “Smart”, “My Unlimited”, “X”, “All MTS” lines, the “Home Package” option . The cost of the service is 10.5 rubles.
- The Home Package+ option is suitable for long trips. The service fee is 104 ₽ per month.
- “Everywhere at home Russia” option allows subscribers to make outgoing calls outside the region of their stay at a cost of 3.2 rubles per minute.
How to transfer money from MTS to MTS Crimea?
Throughout Russia, subscribers can transfer funds from the operator’s balance using the official MTS application . There are no restrictions on transfers between accounts.
How to call the MTS operator on the peninsula?
All subscribers of the MTS operator call the operator from their mobile phone by dialing short numbers: 08460 or 0890 .
about communication services, you can contact consultants in the official MTS groups on the social networks VKontakte, Facebook and Odnoklassniki.
Is there a plan with unlimited internet for vacation?
Unlimited Internet is available on the “ ULTRA” and “Tariffische” . Recommends to the editors of krym.in!
All about calls from MTS to MTS Crimea
Outgoing calls to the host region are made under the same conditions as in the home region .
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- How to call the MTS operator: toll-free numbers to contact a “live” specialist
