How to apply for a SIM card in SberMobile and what tariffs are there: detailed instructions

Order a SIM card

At the beginning of 2021, Sberbank created a virtual cellular network with favorable tariffs, the mobile operator was called “Let's Talk”. Six months later it was renamed. Now residents of Moscow, St. Petersburg and surrounding areas can become Sbermobile subscribers. Other regions will be able to join the operator by the end of 2021.

SberMobile from Sberbank does not have its own towers and the equipment is based on the Tele2 platform. The main reason for the demand for Sbermobile SIM cards was the ability to individually manage tariffs and the large number of partners and bank branches in Russia.

Tariff plans Sberbank Mobile

The operator offers several tariff plans; you can choose a ready-made one or create a tariff yourself using the designer.

Ready tariffs

The table provides information on ready-made tariffs with terms of provision that are valid in Moscow; tariff plans may differ in other regions; it is necessary to clarify the information on the company’s website:

In some regions, the “Everything you need+” tariff offers a promotion: the second month of use is free.

The cost of services when traveling abroad can be found in the “Travel” section. You can get information about a specific country by entering its name in the search field.

Collect yours

To collect your tariff, enter the required number of call minutes and Internet volume per month.

• The minimum number of minutes is 150, the maximum is 1500;
• Internet in Russia minimum 3GB, maximum 30GB.

Additional services:

• Use of social networks, with tariffs starting from 400 rubles. free, otherwise 69 rub./month;
• Music for tariffs starting from 500 rubles. free, otherwise 99 RUR/month;
• Video with tariffs starting from 800 rubles. free, otherwise 199 rub./month.

For example, if you introduce a call limit of 600 minutes and an Internet limit of 30 bytes, the subscription fee will be 850 rubles/month, additional services will be provided free of charge, and the return with “Thank you” bonuses will be up to 30%.

Tariff plan “Special”

A separate “Special” tariff plan is offered for disabled clients. For users with hearing impairments, there is a remote sign language interpretation service available free of charge. Blind people will be able to get a SIM card in their name without a power of attorney at a bank representative office.

The tariff only applies to Moscow and the Moscow region. You can find out where you can connect to it on the operator’s website using the link.

Rates:

• Fee 370 rub. per month. The package includes: calls 150 min, Internet 10 GB, SMS 100 pcs., calls within the network in the home region are free, unlimited instant messengers.
• Auto answer for calls, set up call forwarding for free.
• If the minutes run out, the cost of calls to SberMobile numbers in your home region will remain 0 rub., to SberMobile in other regions 1 rub./min., in the home region of any operator 1.5 rub./min., throughout Russia 5 rub./min.
• If you select an SMS package, their cost will be from 1 to 5.5 rubles. per piece;
• Cost of additional traffic package: 1 GB 99 rubles, 3 GB 199 rubles;
• The cost of calls to other countries is 30–69 rubles, for calls via satellite communication 399 rubles.

Support

The operator will answer all questions at any time of the day. Technical support telephone numbers are paid or free.

Available support numbers:

• a call from a valid SIM card to the short number 901 is free;
• city ​​number for residents of St. Petersburg 8-812-329-51-50 - according to the current tariff;
• for residents of other cities 7-499-651-4444 – toll-free call;
• It is better to make calls from abroad via Skype or other programs.

There is another way of communication - through a special application. To use the official service, you will need to install it on your smartphone. In the online chat you can ask questions and get advice.

How to start using

You can switch to the Sber Mobile operator with your own number or request a new one. The procedure consists of filling out an application, receiving a SIM card, and registering in the application.

Application Form

Completing an application begins by visiting the operator’s website. After opening the main page, the user must click “Order a card” in the upper right corner.

Next, you will need to select or collect your tariff and click “Order SIM card” again.

To place an order, you must leave your full name, locality, address, and contact information. If a client is registered with Sberbank online, he can log into the system and fill out an application in his personal account. In this case, you will not need to enter anything yourself.

Select a delivery method. The SIM card can be obtained by courier delivery or self-pickup. When delivered by courier, the delivery time will be 1–3 days. Both methods are free for the client.

When picking up, you will additionally need to indicate the Sberbank branch where the SIM card should be delivered.

After placing an order, you must check the box indicating your agreement with the terms of service.

Receiving a SIM card

You can get a SIM card at a bank branch or choose a courier delivery method. The method is determined by the client independently when filling out the application. The courier delivery method is not yet available in all regions of Russia; you can find out whether it is available in the applicant’s region on the SberMobile website. When placing an order, the delivery address field will be inactive if you select the courier method.

Number transfer

The subscriber will be able not only to receive a new number and transfer his old number to a new mobile connection. It's convenient and free. It’s more common to use the old number; relatives and friends will be able to call you.

You can transfer an unblocked number that has no debts. The operator can be changed no more than once every 2 months. Number transfer takes time, up to 8 days. The user will be provided with a temporary number to stay in touch.

If the subscriber already has a SberMobile SIM card, you can transfer the number through the mobile application.

You will need the following:

• Open the application;
• Create a request to port a number;
• Go to the “More” section;
• Click “Transfer number”;
• Enter the transfer date.

Installation of SberMobile

Access to all services and maximum convenience of communication is possible in the SberMobile application.
To install it you will need to download the application. You can download the application only from official sources:

• From the SberMobile website via the link;
• For Android devices on Google Play follow the link;
• For iPhone and iPad in the App Store via the link.

There is no fee for installing the application.

Registration in the application

To register in the application, you will need to enter the phone number specified in the application. The user will receive a password for the first login to their personal account. After logging into your personal account, it is recommended to change your password to a more familiar one.

You can apply for a SIM card directly from the application, without submitting an application on the website. To do this, after installing the application on your phone, you need to click “Order a SIM card,” fill in the data and confirm the order.

To register, you will need a SberMobile SIM card and a passport.

Procedure in the application:

Insert the SIM card into the phone and enter the application.

When logging into the application for the first time, the user will be prompted to continue activating the SIM card.

There is a barcode on the plastic SIM card, you need to scan it and click “Continue”.

The subscriber will be shown his tariff plan for control.

• Next you will need to take a selfie.
• Scan the original passport.
• Check the information provided.
• Read the service agreement and sign it. To do this, draw a signature on the phone screen with your finger.
• After processing the data, the user will have access to an electronic contract form with a phone number and details.
• Next, all you have to do is top up your account and you can make calls and use other operator services.

If a subscriber has forgotten his phone number, he will be able to generate a USSD request *200#.

Those wishing to connect to the operator can purchase SIM cards at the Pyaterochka, Lenta, and Kiosk retail chains; the service is provided for a fee.

Features of receiving services

Key points you need to know about tariff plans from SberMobile:

• the subscriber number is blocked if there are not enough funds in the account at the time of debiting;
• after depositing money into the subscriber’s balance, the SIM card is automatically unlocked;
• Activation of services in roaming is possible only through a mobile application or in the user’s personal account.

Communication costs depend entirely on the type of tariff plan chosen. Any package requires a fixed subscription fee. It is written off at the moment of activation of the selected tariff package, and every month on the date of transition to the tariff.

Mobile application features

After installing the application, the subscriber is provided with the following options:

• By adding your SberMobile or other operators numbers, the application will show information about the balance, remaining minutes, SMS and Internet, and select the most favorable tariff based on actual expenses.
• The user does not need to visit or call the operator's service office to change the tariff. This is done in one touch: the required amount of Internet, minutes, SMS is selected and the tariff is configured in the application.
• The application allows you to receive or make a Wi-Fi call, but the interlocutor is not required to have the application. If the mobile network is unavailable, for example, in the metro, but there is a Wi-Fi network, the subscriber will not miss incoming calls and will be able to stay in touch.
• Messenger expenses are not included in the tariff plan.
• If the user runs out of data while roaming abroad, access to instant messengers will be maintained.
• The subscriber will be able to return the subscription fee with “Thank you” bonuses in the amount of up to 30% of the payment amount.
• Pay for goods and services.
• Top up your phone balance by linking a bank card or setting up automatic payment.

How the application works:

• Biometrics – comparison of the user’s face, in the form of a selfie photograph, with a photo in the passport;
• Photo scanning – facial recognition when taking photographs;
• Document recognition – passport scanning, document verification.

What does virtual telecom operator (MVNO) mean?

The major cellular players have their own communications, towers, and other infrastructure. In contrast, virtual operators use the ready-made infrastructure of another operator and sell services to customers under their own brand. Typically the work flow looks like this:

• The virtual operator enters into a contract with the main cellular service provider, which has a developed infrastructure.
• It then uses the primary provider's cellular network, switches, and billing system.

Note! The scheme of working on public networks in the form of a virtual operator allows for significant savings. After all, you don’t have to make millions of investments to build and support cellular communications.

Cashback in SberMobile

The Cashback service stopped working in January 2021. All completed transactions will be approved in accordance with the rules of the service; new transactions have become unavailable to subscribers since February 3. The “Cashback” sections on the SberMobile website and mobile application are also currently unavailable.

Operating modes

In order to find out the coverage area of ​​the Internet, you can use the special section of the website “Coverage Map”.
The information presented may actually vary slightly, for better or for worse. The following modes are highlighted:

• 4G – Very fast Internet, high quality video;
• 3G – Unlimited conversations and Internet, music and video;
• 2G – Telephone communications, Internet for news and social services. networks;
• Wi-Fi hotspots.

Service partners

The service’s partner is the “Thank you from Sberbank” program.
To provide a Wi-Fi network, partners in Moscow are Dom.ru and ER-Telecom Holding JSC.

Cashback from “Let's Talk”

At the beginning of its work, the operator launched its own cashback service, within the framework of which a percentage of the cost of orders made via the Internet, both from a smartphone and from a computer, is returned to the mobile phone account. You can pay for your order by card or cash to the courier. The money is credited to your personal account and can be used to pay for communications. Conveniently, there are no restrictions on the minimum cashback amount; even a few rubles can be used to pay for calls or an Internet package.

The cashback service operates automatically or manually. In the first case, every time you enter the website or application of an online store, you receive a Push notification about the amount and conditions for receiving cashback. In order for cashback to be credited automatically, you must enable the corresponding checkbox in the online store.

In the normal mode of accruing cashback, to receive money you need to go to the online store from the “Let's Talk” application.

The list of partners is constantly expanding: the online stores Beeline (up to 16%), Aviasales (up to 0.9%), Yves Rocher (up to 8%), AliExpress (up to 4.2%) and dozens of others are already connected.

However, in February 2021, the service became unavailable for use by SberMobile subscribers. The relevant sections were automatically removed from the company's website and application.

Thank you bonuses in Sber Mobile

Subscribers who are members of the Sberbank loyalty program will be able to receive points when paying their phone bill. The amount of accrual depends on the chosen tariff and ranges from 1 to 30%. This is higher than under the terms of the “Thank you from Sberbank” program. Increased bonuses will be awarded when you top up your account in the application, otherwise, for example, if the account is topped up through an ATM, bonuses are awarded in accordance with the Sberbank loyalty program.

You can use bonuses to pay for cellular communications in the amount of 99% of the payment amount, 1% (minimum 1 rub.) must be paid with your own funds. You can top up the balance of your phone or third parties; bonuses are awarded according to the tariff plan. The maximum one-time use can be 300 bonuses.

If the subscriber terminates the service agreement, the accumulated bonuses expire.

Sberbank Mobile: based on which mobile operator

Sbermobile is a new communication format, the stability of which is ensured by the developed Tele2 and the technology of a seamless communication environment.

According to the First Deputy Chairman of the Board of Sberbank L. Khasis, the need to create a new mobile operator from the bank is caused by the need to improve the quality of customer service. The opening of a new service became a link in building a unified ecosystem of a credit company. Users receive high quality services at an attractive price.

Sberbank clients, with the help of an operator, will be able to make calls via Wi-Fi to ensure stable communication. The initial setup is carried out according to the instructions for Android and iOS, then the connection is made automatically. The subscriber can receive a call via Wi-Fi, even from a person who does not have the application.

Is it profitable to be a subscriber?

Of course, the population was interested in the new telecom operator - people began to actively purchase SIM cards without going into detail into the terms of service and the features of tariff plans. But is SberMobile really profitable? What pitfalls should you consider when connecting and further using services?

Advantages of connecting to SberMobile

It is no coincidence that subscribers began to connect to the operator, since the newcomer offers more favorable terms of cooperation. SIM cards are ordered not only by clients of the “green bank”, but also by other people, since having an account with Sberbank is not a mandatory requirement when connecting. Among the advantages:

• free communication not only within the network, but also when calling numbers of other operators;
• low cost of service - cheaper than other companies;
• own cashback service with a large number of partners;
• generous “Thank you from Sberbank” bonuses, you can return up to 30% of expenses;
• the ability to transfer your old number through the application, the service is free;
• a convenient mobile application for smartphones where you can control expenses, change tariffs, extend traffic and much more.

SberMobile is more focused on a young audience - older clients will find it difficult to understand their personal account in the application, to be served only by 24-hour telephone support and to keep track of all the chips.

Disadvantages of a new telecom operator

However, the operator is “young” and all the moments have not yet been thought through, while they remain raw. The disadvantages include a number of features:

• there are no tariff plans without a subscription fee;
• high cost of communication when packages are exhausted if you call subscribers of other companies;
• SberMobile rents cellular towers from Tele2, which does not add reliability - the operator does not work ideally in Moscow and the region;
• The coverage area does not include the entire territory of Russia - in the North, Far East, and Siberia there are problems with communication;
• there are no separate offices for servicing subscribers - if you have questions you have to call the support service;
• There is no personal account on the official website, access is only through the application.

The new telecom operator SberMobile is the choice of people who are not afraid of change and are looking for benefits in everything. The tariffs here are really tempting, the prices are affordable, and the coverage area is already quite extensive. Taking into account additional privileges and generous bonuses, the service becomes as profitable as possible. However, with the increasing popularity of the operator, prices may rise - it is best to use the services in 2021, while the tariffs are still attractive, and the corporation is doing its best to attract customers.

Answers to frequently asked questions

Is it possible to use my phone number when connecting to Sberbank Mobile?

The user will be able to transfer the phone number they use to Sberbank Mobile. This is done when ordering a SIM card through a courier who delivers it. Mandatory requirements are that the SIM card is registered to the user, there is a positive balance on the account, and the subscriber information is entered correctly and completely.

You will need to write a statement asking to leave your number. On the day of the transfer, the user will receive a corresponding notification from the telecom operator; the full functionality of the phone will become available within 6 hours after the transfer.

If the service is denied, you should contact your current mobile operator. It is not possible to transfer your number to another person.

When will SberMobile appear in other regions?

There is no information on the inclusion of other regions and areas in the network on the site. You should follow the operator’s news events, which are posted in the section of the same name on the official Internet page.