How to contact the Beeline operator by phone support

Beeline offers its customers a wide variety of tariffs that allow them to significantly save on communication services. In 2021, the most current tariff plans in Moscow are the following packages:

• “Close People”, presented in 4 versions;
• “High-speed”, presented in two types;
• "Bomb" in two versions;
• “Fantastic” in two variations.

Each tariff has its own characteristics and differs in the services provided and the subscription fee.

Tariffs “Everything!”

Each Beeline subscriber has individual needs and capabilities. Some people are used to making few calls and using the mobile Internet only when absolutely necessary, while others, on the contrary, prefer active communication by phone or on social media. networks, but some people want to get everything at once, and in the maximum volume. Taking all this as a basis, Beeline today offers five new tariff plans with the succinct name “Everything!”, among which subscribers will definitely be able to find the most suitable one for themselves.

Rate "All 1"	1+1 GB, 300 minutes Read also:  Megafon Unlimited Internet service. How to connect	11.7 rubles per day, 350 rubles per month	An ideal option for subscribers who do not like to talk a lot, rarely send SMS and use mobile Internet only as a supplement. The tariff does not provide for anything extra.
Rate "All 2"	6+6 GB, 400 minutes	18.3 rub./day 550 rubles per month	For active users who communicate a lot, write SMS, “make friends” with the Internet, using it as much as possible
Rate "All 3"	10+10 GB, 120 minutes, 500 SMS	30 rub./day 900 rubles per month	Tariff plan with more options. Its users, if necessary, can connect one additional number and share their packages with another subscriber.
Rate "All 4"	15+15 GB, 2000 minutes, 500 SMS	50 rub./day, 1500 rubles per month	Great opportunities for active users. The tariff provides for connection to its options from 3 to 5 people.
Rate "All 5"	15+15 GB, 5000 minutes 500 SMS Read also:  Standard format for iPad. What formats does iPad support?	83.3 rub./day, 2500 rubles per month	Also a wide range of possibilities, as in the case of "All 4". An excellent opportunity to optimize communication costs in a large family.

The main distinctive features of the “All” tariffs:

• The ability to make free calls throughout Russia within the operator.
• The subscription fee is charged once a day.
• No intranet roaming.
• Timely payment of the monthly subscription fee provides for the provision of a double Internet package.

You need to understand that in each individual region of the Russian Federation there are individual “Everything” tariff plans with their own characteristics and pricing policy. For example, in the Orenburg region, as well as in a number of other regions, in addition to the tariffs described above, the “Vseshechka” plan operates.

How to set a ban on working in roaming

Some users, out of habit, tend to distrust the cancellation of roaming and continue to monitor calls and SMS, saving and canceling incoming calls. Previously, you had to pay for almost everything, including incoming calls.

Previously, in such cases, there was a service that limited access to the Internet and downloading data - this is the “Ban online roaming” option. However, now this service is in the archives, since the Internet package is consumed in roaming without additional payment, that is, there will be no additional debits from the account, all services will operate within the tariff chosen by the subscriber. Also all incoming calls are free.

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Tariff “All + roaming”

The “All + roaming” tariff is an excellent choice for those who spend most of their time on trains, but want to be in touch always and everywhere. This tariff plan provides for a prepaid payment system and includes an unpaid roaming service. This means that on any trip the subscriber can use free Internet within the provided packet traffic limits. The offer is valid in 90 countries.

National roaming

While traveling around Russia, subscribers can receive calls and make free calls to phone numbers within the network. As soon as the package minutes are used up, the “auto-extend minutes” option will automatically activate, and for every 50 minutes provided by the function, 50 rubles will be withdrawn from the account. However, if desired, this option can be disabled. In this case, 1 minute of conversation with other operators in your home region will cost 1.6 rubles, and in neighboring ones - 3.0 rubles. The cost of one SMS message will be 1.6 rubles.

International communications

This tariff plan includes the free “Welcome to Everything” option, which allows you to save money on international negotiations. Complete information on the service is freely available to subscribers; you just need to call the service number 060632. You can disable this service by calling 0674090900.

Alternative channels of communication with the operator

Your cellular, internet and TV provider has . This reduces the time it takes to reach an operator, and it is provided free of charge. To use it:

• Dial 0611 from your mobile number.
• Listen to the answering machine completely and press the “1” button.
• After some time, a Beeline support specialist will call you back.

There are other ways to communicate with support staff without using calls. The following methods are proposed for this:

• Beeline chat on the website www.beeline.ru, as well as in the application. The latter option places the Chat icon on the home screen.
• To do this, open the messenger and add Beeline number 89686000611.
• Email to which you can send a question, request or complaint. Use addresses –, or [email protected]

Tariff “Absolutely Everything”

The subscription fee for this tariff plan is 6,000 rubles per month. This impressive amount provides packages of minutes for making calls within the regions of Russia, for international calls, as well as packages of SMS and Internet traffic. You can use them even during international roaming. An additional bonus from the operator is the provision of a Moscow number, to which, if necessary, you can forward a call from a federal number.

Tariff plan packages:

• 6000 minutes for outgoing calls to all numbers in Russia.
• 600 minutes for international negotiations from any region of the Russian Federation.
• 6000 SMS and MMS. They can be sent from anywhere in Russia.
• 60 GB Internet traffic.
• Attractive conditions for roaming, which provide 100 MB of traffic, 100 minutes and 100 SMS monthly, as well as 30 minutes/day for incoming phone calls.

As a rule, this is more than enough, but if the user spends one of the packages before the end of the billing period, then further use of this service requires an additional fee. In this case the cost will be:

• 2 rubles/min for local numbers;
• 2.9 rubles/min for intercity travel;
• 2.95 rub. – SMS messages to Beeline numbers in your home region;
• 3.95 rub. – SMS messages to Russian Beeline numbers, as well as to CIS numbers;
• 5.95 rub. – the cost of SMS messages in the case when the recipient is located outside the Moscow region or abroad, but is not a Beeline user.
• 7.95 rub. – MMS price.

How to connect a tariff

Users can purchase a tariff at one of the Beeline operator offices. Its cost is 500 rubles, which will be credited in full to the subscriber’s account after the SIM card is activated. If the subscriber is already a Beeline user and has a certain tariff plan connected, then you can change it to “Absolutely Everything” completely free of charge, while the phone number will be saved. He only needs to come to the company’s office with his passport and fill out an application to change the tariff plan.

Mobile connection with home Internet and TV

In our review you can find and study all Beeline tariffs and their descriptions. Let's start with the most interesting category, which includes all possible services - holders of such plans can use cellular communications with mobile Internet, as well as connect home traffic and high-definition television. An interesting option for smartphones and more?

You can choose one of four Beeline tariffs! The line is called “Close People”, each sentence is marked with a serial number. Shall we study in more detail?

Tariff plan	Cost (RUB/month)	GB	Calls to all numbers (minutes)	SMS messages	Additional devices	Home Internet (speed Mbit/sec)	Home TV (channels)	TV set-top box for rent
BL2	700	30	700	300	2 for traffic distribution. 150 rubles each	100	76	No
BL3	900	Unlimited	1300	300	2 – share SMS, minutes, traffic for 200 rubles	100	167	Yes
BL4	1500	Unlimited	2000	300	Three – free	300	167	Yes
BL5	2500	Unlim	4000	300	Five is free	300	211	Yes

Additionally, you can rent a Wi-Fi router for 150 rubles monthly and connect an antivirus. BL1 users can also rent a set-top box, which is not included in the price - it will also cost 150 rubles.

A little about additional numbers: your loved ones can connect to your TP, you can divide service packages, pay for everything at once and control expenses.

This is not all Beeline tariff plans! Let's move on to the next category - consider offers exclusively for smartphones.

“Everything” tariff with postpaid

The operating principle of this package is as follows: the subscriber first uses the services provided and then pays for them. In this case, the amount of mandatory payment depends on the connected option package.

In general, Beeline postpaid packages are considered very profitable. Especially for those users who use the phone only as a means of communication. More recently, tariffs in this category were an ideal option due to the Internet traffic provided, but since 2021, the unlimited Internet service has become almost history. Today Beeline offers its users tariff plans exclusively with restrictions. And the postpaid tariffs “All for 500” and “All for 1450” deserve special attention. In the first option, the user is provided with 10 GB of Internet traffic, 600 minutes within the city and 300 SMS messages. The cost of this package is 500 rubles/month on postpaid basis, and 1 minute of conversation within the country will cost the subscriber 3 rubles.

With federal number

Tariff plan	Internet package, minutes and SMS	Payment
All for 800 postpaid	Without internet sharing	800 rub./month
All for 1800 postpaid	Without internet sharing	1800 rub./month
All for 1200 postpaid	Without internet sharing	1200 rub./month
All for 500 postpaid	Without internet sharing	500 rub./month

Services for calls and Internet when traveling around Russia

When going on a trip, previously the subscriber was forced to track his balance, but with the availability of packages for various purposes, it has become easier to travel without overpaying. The provided packages of minutes for calls and messages (in the home region and all-Russian) allow the user to stay in touch and not save on calls and SMS. This also applies to the Internet, the fee for which will not increase while traveling; gigabytes, as well as the price for them, will remain unchanged. All incoming calls will be free.

It is better to check the information about your tariff on the provider’s website.

If a subscriber makes a lot of calls while traveling and has to frequently use the Internet, then it makes sense to change the tariff plan. Thus, the user will not have unnecessary overpayments for the Internet, calls and SMS.

It is worth remembering that not all tariffs (this also applies to those that are in the archives) have a separate package of all-Russian minutes for calls and messages. There is a special option for this.

Tariff "Zero doubts"

The main advantage of this tariff plan is the possibility of free calls subject to certain conditions. The operator has taken care of those users who make calls to other mobile operators by reducing the cost of outgoing calls in their home region. Thus, subscribers can take advantage of the following benefits:

• No subscription fee;
• Payment only for the services used;
• The cost of SMS in your home region is 1.5 rubles, in another region - 5 rubles, abroad - 5.5 rubles;
• The price of an outgoing call to other numbers in your home region is 2 rubles/min;
• By topping up the balance with 200 rubles, the subscriber can call other numbers completely free of charge for two weeks;
• The cost of long-distance communication in case of roaming in the Russian Federation will be 5 rubles/min, and for other operators – 12 rubles/min.

However, tariff conditions may differ depending on the region of connection. Information on the exact cost of the services provided is available at service centers, where you can contact in person or call by phone.

The tariff does not provide for free Internet traffic. Therefore, it is not suitable for users who like to surf the Internet for a long time. You can reduce your mobile communications costs with the “Zero Doubts” tariff plan using automatic. It is activated after 1 MB is used up. This service costs 7 rubles/day. If the subscriber does not spend 1 MB next month, there will be no automatic connection.

How to switch to tariff

There are two ways to switch to the “Zero Doubts” tariff plan:

• Call the support service at (067) 4100222;
• Using the “My Beeline” mobile application or through the company’s official website.

It is worth noting that only those users who have not carried out a similar operation within 30 days can change the tariff plan for free. Otherwise, the cost of the transition will cost the subscriber 150 rubles. A prerequisite is that this amount must be in the user’s account at the time of the procedure.

New subscribers who are clients of other mobile operators and planning to subscribe to a tariff can contact the Beeline service center, where they will receive a SIM card. However, he can keep the old phone number. The connection cost is 150 rubles, which will be credited to the new subscriber’s account in full.

How to disable the tariff

Complete disabling of the tariff plan is not provided by any telecom operator. To cancel the package you just need to reconnect to another tariff. This can be done at one of the Beeline service centers or through a telephone operator. The user can also carry out the procedure independently in the Personal Account.

Beeline - brand history

Creation of the BeeLine brand

In the summer of 1993, it was decided to create the BeeLine trademark.
On August 6, 1993, the first advertisement using this trademark appeared on the streets of Moscow. In October 1993, at a reception at the Chamber of Commerce and Industry, the BeeLine network was officially announced. During the same period, AFK Sistema acquired a controlling stake in VimpelCom. Georgy Vasiliev becomes the Chairman of the Board of Directors.

On June 1-2, 1994, an act of acceptance of the system for operation of a new network for 10,000 subscribers was signed. The official start of commercial activities under the BeeLine trademark.

In 2005, the company was rebranded, changing the brand name to “Beeline”.

In 2010, the company adopted an updated corporate anthem, the author of the words was Oraz Abdurazakov.

Entering the mass market

October 18, 1999 - a new stage in the development of the mass market: the launch of the “box”. For the first time in the history of cellular communications in Russia, a set of a DAMPS phone and a payment card with a nominal value of $10 could be purchased for $49.

At the end of 1999, VimpelCom became the leader of the Moscow cellular market, serving 352 thousand subscribers and having a market share of 47%. In March 2001, the Bee Line network began to operate underground in the metro: at the Tagansky hub of the Moscow metro (Taganskaya-circular, Taganskaya-radial and Marksistskaya stations).

In May 2001, he became one of the shareholders of VimpelCom JSC. Dmitry Zimin leaves the post of general director and becomes honorary president of OJSC VimpelCom. Joe Lunder takes over as CEO. The company's board of directors included representatives of Alpha - Mikhail Fridman himself, Gleb Fetisov, Stanislav Sheksnya.

In June 2001, VimpelCom was the first among Russian companies to launch pilot commercial operation of data transmission via a cellular network - a full-scale GPRS network and the first GPRS roaming in Russia. From now on, you can not only make calls using your Bee Line phone, but also access the Internet at low speed. A universal bill payment system, BeePay, appears. In May 2002, MMS technology was launched in the Bee Line GSM network for the first time in Russia.

In October 2003, Alexander Izosimov became CEO, Joe Lunder was appointed chairman of the board of directors.

In August 2004, Bee Line GSM was the first Russian cellular GSM operator to test and then launch (in December) EDGE technology in the Vologda region.

Launch of 4G/LTE

In 2010, LTE technology was demonstrated for the first time. VimpelCom was the first to launch a partnership program for sharing 4G/LTE networks, becoming a pioneer in infrastructure and frequency RAN-sharing:

In 2014, VimpelCom entered into an agreement with MTS on the joint construction and operation of LTE networks in 36 regions of Russia.

In 2021, a joint RAN-sharing program was launched with MegaFon PJSC, within the framework of which more than 1,300 LTE base stations were built in 10 regions of Russia.

In 2021, Beeline is increasing the number of 4G base stations. Thus, in the Moscow region their number was increased by 1.5 times, which made it possible to increase the total capacity of the LTE network by 50%. In February, it launches a 4G network in Kurgan and Shadrinsk.

5G technology

VimpelCom PJSC and Huawei sign agreements to jointly study and test technologies underlying 5G networks.

Mergers and acquisitions

• At the end of October 2006, information appeared in the press that VimpelCom was negotiating the purchase of the largest cellular operator in Kyrgyzstan - (Sky Mobile). The transaction amount could range from $400 to $500 million. At the same time, Sky Mobile itself in the summer of 2006 received all the assets of the largest mobile operator in Kyrgyzstan at that time - (Bitel). The progress of the transaction for VimpelCom is complicated by the fact that the right to own Bitel is being disputed by other Russian companies and MTS.

• On December 21, 2007, the purchase of 100% of the shares of the operator Golden Telecom for $4.3 billion was officially announced.

Striped Operator

In April 2005, the company carried out a rebranding, which was marked not only by a new visual design of the company. The operator’s lineup includes the first tariff package with prices in rubles, “Simply put,” and one of the company’s most popular offers today, “Welcome.”

A year later, a new striped brand appears outside of Russia. Networks are being launched in Ukraine, Georgia, Tajikistan, Armenia, and Uzbekistan. The new development strategy has brought results. In 2009, the company entered the top ten most valuable brands in the world. A year later, the Russian owner of the company resolved a long-standing dispute with its main shareholder, the Norwegian telecommunications company Telenor. The cause of many years of disagreement was the Ukrainian operator Kyivstar, controlled by the Norwegians. As a result, the company became part of the united company VimpelCom and simultaneously merged with the Ukrainian Beeline. This event was named by experts as the deal of 2010. However, in its homeland the company suffered another defeat this year, becoming the third operator in Russia, losing second place to MegaFon. The reason for this was MegaFon’s aggressive tariff policy based on dumping, and MegaFon’s wide network of retail sales points. 3G services for Beeline subscribers became available in 2008, and in the spring of 2013 a fourth generation network appeared in the capital. Already in the fall, the operator begins wide expansion of high-speed Internet in the regions. We would like to add that the first call via VoLTE was made in Russia on the operator’s network in 2015. An important stage in development was the launch of broadband Internet by Beeline in 2011. Currently, more than two million subscribers in more than a hundred Russian cities use home Internet from the company.

However, the operator did not limit itself to simply launching services for the home, and in 2021 the first converged “All in One” offer appeared on the market. Its essence is that using the operator’s cell number you could get home tariffs for one ruble, and now it’s completely free. The first converged offering surpassed one million users in October this year.

Tariff "Signal"

The “Signal” tariff is a unique system of machine-to-machine interaction. Its technological feature lies in the possibility of practical exchange of information data between devices. Thanks to innovative technology, users can:

• Monitor the functionality of the heating system in residential, country houses or offices.
• Connect video registration to the system, watch what is happening indoors or online.
• Monitor the operation of a single or autonomous alarm system, including systems installed in houses, country houses, and cars.

The original platform can only function on smart devices, so it is not recommended to use it for communication.

Beeline tariffs for tablet

Today, tablets can provide trouble-free and fast access to the Internet, the main thing is the optimal tariff plan. Depending on their needs, users can use the following tariffs:

• "Simple Internet". Basic tariff for devices such as tablets and USB modems. Provides favorable conditions for entering the network. Designed for the Internet only and not suitable for calls.
• “Internet forever + Highway 20GB.” Suitable for active Internet users. An ideal choice for those who surf the Internet and actively communicate on social media. networks.
• “Internet forever + Highway 12 GB.” Just like the case described above, it will be an ideal option for active Internet users.
• “Internet forever + Highway 8 GB.”
• “Internet forever + Highway 4 GB.”
• "The Internet is forever." Provides free use of mobile Internet.
• "#everything is allowed. Tablet". Offers favorable conditions for Internet users. If necessary, you can use mobile communication services.

Presence outside Russia

VimpelCom provides cellular communication services in 6 CIS countries.

Kazakhstan

In August 2004, VimpelCom acquired the second largest cellular operator in Kazakhstan, KaR-Tel LLP. The transaction amount was $350 million, in addition, VimpelCom assumed the debt obligations of KaR-Tel in the amount of about $75 million. On April 26, 2005, the Beeline brand was officially launched in Kazakhstan.

As of February 7, 2007, KaR-Tel's subscriber base reached 4 million people.

Until July 2007, KaR-Tel LLP also provided services under the K-Mobile and Excess brands.

Ukraine

On November 11, 2005, VimpelCom signed an agreement to purchase 100% of Ukrainian Radio Systems CJSC. The transaction amount was $231 million. The Norwegian shareholder of VimpelCom, Telenor, planned to enter the Ukrainian market through another cellular operator, Kyivstar, as Ukrainian Radio Systems, but at the moment they were not satisfied.

On April 11, 2006, the official launch of the Beeline brand took place, under which VimpelCom began providing mobile communication services in Ukraine. As of August 2007, the subscriber base of the Beeline operator in Ukraine amounted to more than 2.8 million subscribers.

Tajikistan

On December 29, 2005, VimpelCom announced the acquisition of a 60% stake in Tacom LLC, a mobile operator in Tajikistan, for $12 million. Takom holds licenses to provide cellular communication services in Tajikistan in the UMTS, CDMA-450 and IP telephony standards.

On September 11, 2006, it began providing cellular communication services in Tajikistan under the Beeline brand. As of the end of January 2007, the number of Beeline subscribers in Tajikistan reached 100 thousand.

In March 2007, VimpelCom launched a 3.5G network into commercial operation in Tajikistan

Uzbekistan

On January 18, 2006, VimpelCom completed the acquisition of 100% of the stake in Bakri Uzbekistan Telecom LLC (Buztel), the fourth largest cellular operator in Uzbekistan. The transaction amount was $60 million. Previously, Buztel belonged to the company. In addition, on February 9, 2006, VimpelCom announced the completion of the transaction to acquire the second largest cellular operator in Uzbekistan, Unitel LLC. On July 21, 2006, the merger of Buztel LLC was officially announced.

September 12, 2006 “Uzbekistan by the beginning of February 2007 amounted to 901 thousand subscribers.

Georgia

On July 12, 2006, VimpelCom announced the acquisition of a 51% stake in a mobile operator company in Georgia owned by GMC Group for $12.6 million. VimpelCom also acquired an option from GMC Group to purchase the remaining 49% of the shares. Then Alcatel to build a new communication network. As part of this project, a new GPRS/third generation network will be deployed throughout Georgia.

In December 2006, VimpelCom began technical operation of the Georgian network. The capacity of the launched network is designed for 300 thousand subscribers with the possibility of expansion to 1 million subscribers. On March 15, 2007, the network was launched into commercial operation. At the first stage, they became available in Tbilisi and Rustavi, but by the end of 2007 the company plans to provide coverage in all regional centers, and by the end of 2008, according to the license, it should cover the whole of Georgia.

Tariffs for USB modem

USB modems are used quite often today, so per-megabyte tariffs, in which a fee is charged for each MB of information downloaded or sent, are completely unprofitable for users.

A good tariff for a USB modem can be found in the “All in One” line. For example, for 10 GB of traffic a user will pay only 1,200 rubles/month, although these tariff plans are designed, as a rule, for use in smartphones. They consist of a large package of minutes and SMS messages, which is not the best option when the subscriber will pay both the cost of calls and SMS, which he will not actually use.

The most favorable Beeline tariff in this case is “Simple Internet” without a subscription fee. It is additionally connected to Highway services offering the following volumes:

• 8 GB/month – 600 rubles;
• 12 GB/month – 700 rubles;
• 12 GB/month – 1200 rubles.

This is quite enough to work on the Internet without restrictions. Additionally, as a gift, users can use an unlimited and free package of TV channels from Beeline.

Close people 3

This tariff plan gives the user more opportunities, but it also costs more – 900 rubles/month. But, unlike the previous one, it can be connected for Wi-Fi and also distributed.

Especially for you: Description of the “Everything 1” tariff from Beeline

Subscription fee	900 rub.
Traffic	Unlimited
minutes	1300
SMS	300

If a client signs up for a tariff for use on a set-top box, then he is provided with 155 channels.

Beeline corporate tariffs

Modern business people are accustomed to being connected always and everywhere. High quality plus uninterrupted operation is the basis of Beeline corporate tariffs. By choosing the best option for business purposes, the user receives many additional extensions at a minimal cost.

Corporate tariffs from the Beeline operator are divided into three groups. At the same time, the operator insists on the correct selection and use of a tariff plan in strict accordance with the recommended type of device. This is the only way the client can ensure correct and productive activities.

• "Everything for business." It consists of five tariffs with a different set of options and subscription fees.
• "Fast and Furious". Consists of four sentences, conditionally divided into device types. These are universal tariffs, suitable for both tablets and USB modems.
• “Internet for everything.” The service divides Internet traffic between a mobile phone and other devices. Users are offered free SIM card connection, and there is no subscription fee.

Does Beeline have roaming in Russia?

Starting from August 20, 2021, all tariffs from the Beeline operator have the same conditions, regardless of the subscriber’s location:

• Incoming calls and SMS messages for the client will be free in any city.
• The user will need to pay attention to his tariff, since all outgoing calls and SMS will be calculated depending on the previously executed contract. The contract means the connection of a certain tariff plan and additional services if the client has asked for them.
• The same can be said about services; payment for them will be made on the terms on which they were issued according to the tariff plan and contract. It is important to find a booklet describing the payment for each option or go to the provider’s official website to view the prices and know what will be charged for roaming according to the home tariff.

Thus, there is currently no roaming in Russia, but everything depends on the chosen tariff.