Any self-respecting company is open to its clients. Beeline is no exception in this. All technical, material or financial questions can be resolved by the Beeline support service, which operates in several modes: technical support by phone or on the website. It is important for the company that clients can always receive assistance from a consultant 24 hours a day, 7 days a week. How to call the support service and other ways to contact company operators - all this can be found in this article.
general information
What do Beeline subscribers most often complain about? For poor communication, including Internet connection, for expensive and unprofitable tariffs, for customer service. There are many complaints about unauthorized changes to a more expensive tariff plan without notifying the subscriber. In addition, there are situations when an operator sells low-quality goods in his online store. What to do? Complain! Depending on the situation, this complaint can take the form of a simple message in an online chat, or it can be a completely serious pre-trial claim. Let's look at how to write a complaint against Beeline if the operator provided poor-quality services or sold a faulty product.
When does it make sense to complain?
You can complain about quality and service if money was illegally debited from a bank card or paid services were added to the tariff without the client’s consent. The letter should indicate the specific wording of the claim; sometimes several reasons are noted at once:
- connection quality;
- writing off funds without legitimate reasons;
- poor service in the department;
- rudeness and rudeness of telephone consultants;
- illegal blocking of a personal account;
- constant mailing of offers for paid subscriptions;
- the product purchased from the company turned out to be worse than stated in its characteristics;
- the operator refuses to terminate the client agreement;
- violation of user rights under Russian law;
- the subscriber was misled about the tariff product.
If funds are constantly debited from the user's account for services that were not purchased by the client, then this is regarded as fraud.
Contact Beeline
You can contact Beeline in different ways: leave a request on the website, write an email, call the support service, write to the operators in the chat. The fastest way to get a response is by calling an employee or sending him a message in the chat. You can draw the operator’s attention to your problem if you leave a comment on review sites. But you will have to wait several days for an answer.
Figure 1. Feedback on the company’s work and its response
Leave it on the official website
The Beeline website has a special form that allows you to leave a message on any topic. It's called "Electronic Assistant". This is a kind of book of complaints. To use it, do this:
- Click on the icon in the top menu.
Figure 2. Contact on the site - A special form will open in which the telephone number and name of the applicant are indicated. Enter the captcha and click “Enter Chat”.
- Enter your message.
Wait for a response. Sometimes you have to wait a long time. The dialogue can be saved or ended at any time by clicking the appropriate buttons at the bottom of the form.
The most popular way to contact the Beeline operator is by phone
Each subscriber (even the most inveterate user, who seems to be unsurprised by anything) will always have some questions.
Either it is a transfer to another tariff plan, or connecting or disconnecting services, or vice versa, finding out information about the connected options for a specific number. Even sometimes customers are interested in information about the opening hours of the nearest branch.
All this and more can be solved by calling technical support at the short number - 0611 . A call to this number is completely free for all users registered with Beeline.
Article on the topic: What phone number should I call the Beeline hotline?
By calling this number, the subscriber will be able to select a topic that interests him from the proposed voice menu, and if his question is not on the list, then he can ask it in person with a specialist, who will immediately connect him to it.
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For calls from landline phones, as well as users of other operators, there is a hotline 8 800 700 0611. This is a multi-channel phone through which any subscriber can contact the technical support center, and this can also be done for free, even while in another region.
Reference! For completely “lazy” users, Beeline suggests pressing the “1” button in the voice menu to order feedback from the operator.
In addition, in order not to overload the line, the company has allocated several separate telephone numbers, by calling which you can solve questions specifically on a given topic.
These are the phone numbers:
- +74959748888 – free support phone number for subscribers in international roaming .
- 88007000080 – technical assistance for those subscribers who have a USB modem from Beeline.
- 88007002111 – you need to call this number if you need a personal assistant via WiFi .
- 88007008000 - a specially dedicated line for those who are interested in home Internet, television or telephone .
- 88007000007 – separate line for clients – legal entities .
- 0758 – help desk for the Mobile Security .
Article on the topic: What is the telephone number for the Beeline department dealing with home Internet and television issues?
You can also use a paid help service
Rospotrebnadzor
If you believe that your rights as a buyer have been violated, and the operator does not want to resolve the problem peacefully, contact Rospotrebnadzor. In doing so, consider the following points:
- the length of the appeal text cannot be more than 4 thousand characters;
- if there are several files, arrange them in the form of an archive;
- The size of the archive and attached file cannot be more than 5 MB.
If the letter is longer than 4 thousand characters, then send it by postal mail to the address of the territorial divisions of the department or to the address of the central office of Rospotrebnadzor - Vadkovsky Lane, building 18, buildings 5 and 7, Moscow, 127994. Let's consider how to file a complaint:
- Go to the official website of the department.
- Click on the “Send request” button.
- Read the information on the page that opens and click on the “Continue” link at the very bottom.
- Select application form. If you need an unscheduled inspection to be carried out, click on the left block. In this case, you will need to log in to the State Services website. If you do not require an unscheduled inspection, then click on the right form, highlighted in gray.
- Let's choose the option without authorization. A page will open, read its contents and click on the link.
- Fill out the application form and click on the “Submit” button.
The complaint is reviewed within 30 days. The response will be sent in the way that the applicant indicated in the application: either by e-mail or by regular mail.
Consideration of the application and response to the appeal
Federal Law No. 126-FZ “On Communications” specifies the procedure for filing, receiving and considering claims from citizens. Every registered enterprise, private or public, is obliged to respond to requests and claims of citizens in the prescribed manner, observing deadlines. The period is limited to 30 days from the date of transmission of the letter. The application must be registered within 24 hours, after which the countdown begins.
If a citizen brings the papers in person to a government agency, he has the right to demand a number indicating the registration of the appeal, which is entered in a special register.
For what cases is support needed?
Any questions related to the operator can be clarified at the call center or by sending a request online.
Specialists will be able to help and answer queries in the following topics:
- Connection, account activation.
- Choice of tariff changes.
- Installation of equipment for Home Internet.
- Payment for services.
- Difficulties with mobile Internet.
- Available commands.
- Additional options (“Call barring”, “Emergency call”, etc.).
Report known violations by employees to technical support, share your general impressions, and offer non-standard solutions to problems.
Society for the Protection of Consumer Rights (CPS)?
If the problem has not been resolved, contacting the OPP is another possible way. Beeline subscribers are consumers of the cellular company's services and are subject to the relevant legislation. The organization's lawyers and consultants have experience and qualifications in such matters; they will listen and help with further actions. You can contact us as follows:
- telephone appeal;
- Email;
- submit a written application to the main office;
- get an appointment at the health department of your city.
Consultation at the department is free. You must file a complaint according to the same rules as in Beeline.
Basic ways to return an erroneous payment
It is worth noting that the Beeline company is able to return the funds to you in full only if this money is still present in the account of the number to which you transferred it. If these funds are no longer there, then only the balance of the payment will be returned. It is for this reason that you should not hesitate, but immediately seek help. Otherwise, the “lucky subscriber” who unexpectedly receives money from you will be able to spend it at his own discretion.
So, let's move on to specific actions on how to return an erroneous payment from Beeline. If all the above conditions are met, then you will only need a few minutes of time. There are three options in total:
- Sending a request to *278# → Call button.
- Making a call to a special Beeline operator number 07222 → Call button.
- Visit the website perenos.beeline.ru, where in addition to instructions, an advice field will be indicated below. In it you need to enter your mobile number (to which the payment should have been received) and enter the code that will be sent to you in the form of an SMS message.
An important point - if, when transferring funds, you made a payment not to the account of a Beeline network subscriber, but to the mobile account of another operator, then to return the money you need to contact the operator of the recipient of the money. In this case, Beeline will not be able to return your funds.
Money back principle
First of all, it is worth noting that an incorrect transfer of funds can only be returned in a situation where the fact of payment can be confirmed. All electronic receipts, paper checks or bank statements must be retained until funds are credited to your personal account.
Today, many people top up their mobile account via the Internet. Online banking is especially often used for this. In this case, through your personal account you have a form for filling out the necessary payment details. After payment, you will have access (in the same section) to the function of printing a receipt. To do this, you do not need to resort to any outside help. Today, almost all payment systems provide this service.
Connecting and disconnecting Beeline services
Autoresponder
110011# or 067409011 - activate an answering machine 110015# or 067409015 - activate an answering machine plus 110010# - disable an answering machine / answering machine plus Terms and tariffs of the Autoresponder service Terms and tariffs of the Autoresponder plus service
Caller ID
110071# or 067409071 — connect 110070# — disable Terms and tariffs of the service
Stay in touch
The service has been closed for connection since April 29, 2014. 110400# - disable
Stay informed plus
Be aware of who called you: receive voicemails left while you were unavailable or did not answer the phone. 1101061# or 0674 0 1061 — activate the service 0646 — number for listening to messages 1101071# or 0674 0 1071 — enable the option “Receive voice messages in the form of MMS messages” 1101072# or 0674 0 1072 — disable the option “Receive voice messages in the form of MMS -messages" 1101062# or 0674 0 1062 - disable the service Terms and tariffs of the service
Call barring
Block unwanted calls from your phone if someone else is using it. 110051# or 0674 09 051 — connect 110050# — disable Terms and service tariffs
Conference call
With this service you can connect up to 5 interlocutors to a telephone conversation at the same time. 110021# or 067409021 — connect 110020# — disable Terms and tariffs of the service
Call waiting
110041# or 0674 09 041 — connect 110040# — disable Terms and service tariffs
International communications
gives you the opportunity to call other cities and countries while in the “Home” region 110131# or 067409131 - connect 110130# - disable Terms and tariffs of the service
Call forwarding
110031# or 0674 09 031 — connect (495) 974-8888 Activate the service remotely through the CLI Support Center 110030# — disable Terms and tariffs of the service
Package of three services: Internet via GPRS, GPRS-WAP, MMS
110181# - connect 110180# - disconnect
Chameleon
"Chameleon" is news and entertainment on your mobile phone. During the day, messages and news on various topics appear on the display of your phone and are delayed for 1-3 minutes 11021# - connect 11020# - disconnect Terms and service tariffs
Auto payment
Beeline will automatically top up your account whenever it becomes less than 50 rubles 14111# - connect 1419# - find out the amount of auto payment available to you 14110# - disable Terms and tariffs of the service
Auto speed renewal
If the traffic is exhausted, the service automatically purchases a small package of high-speed Internet traffic 11523# or 067 471 778 - connect 115230# or 067 471 7780 - disable Terms and tariffs of the service
Planet zero
Incoming calls from all numbers in any country in the world are absolutely free from the 2nd to the 11th minute of conversation 110331# - connect 110330# - disconnect Terms and service tariffs
My planet
Favorable tariff for incoming, outgoing and SMS all over the world 1100071# - connect 1100070# - disable Terms and tariffs of the service
How to find out which services are connected
If the reason for the costs is not the high cost of the tariff, this indicates that the number has paid services or subscriptions.
However, the user may not even know that they have been activated. Many of them are connected by default, without the consent of the subscriber. You can obtain the necessary information in the following ways:
- send a request *110*09#;
- open your personal account or log into the mobile application;
- use the mobile menu *111#;
- call the service control center at 067409;
- contact Hotline 0611;
- go to the company office and ask consultants for help.
After the information is received, the subscriber must decide which of the connected options he really needs. Useless services should be disabled to avoid unnecessary expenses.
Compilation rules
The application is written in free form in compliance with some generally accepted rules. At the top right you should write to whom the complaint is being sent and from whom. It is permissible not to indicate the specific name and position of the addressee; the name of the organization is sufficient: OJSC VimpelCom.
Attention! You must leave the subscriber's contact information: phone number, email address, additional landline or cell number. An operational decision is often delayed due to the inability to contact the client.
After the “header” the word “Complaint” is written in the center. Then the situation is described. Indicate the time, place, and other important circumstances. The letter should be concise. You need to write “to the point,” without unnecessary colors or emotionality. If there are documents confirming the circumstances, they must be attached (copies only, original documents should be kept for yourself).
Reasons for Beeline customer dissatisfaction
There can be many reasons why you may file a complaint.
Let's consider the main reasons for electronic application:
- Low home Internet speed (less than stated when connecting). Also, if your home Internet very often disappears without any reason, or has been undergoing repair or maintenance work for a long time, then you need to file your complaint as soon as possible.
- Sending out unnecessary material. We may not notice when they send us spam, but if these messages become more and more frequent, then we should file a complaint.
- Blocking your number without specifying any reason.
- Connection of paid services without your consent.
- Unreasonable refusal to connect services.
- Rude attitude of call center operators.
- Debiting funds from your account without your knowledge or permission. If you begin to notice that money very often disappears for no reason, then you can easily request a full report on the expenditure of your funds. In this case, you are required to make a refund.
- Bad service. If in the salon you encounter rudeness or a violation of your rights or a violation of the contract, then you should immediately fill out a complaint form.
- Poor quality of cellular communications. You need to immediately send a complaint if your mobile connection constantly disappears, you cannot make a call, or you hear various annoying sounds during a call.
- Application for provider.
- Inflated tariffs for mobile communication services.
- Imposing unnecessary services. It often happens that clients are connected to absolutely unnecessary services without their knowledge, some of which are paid. If you find such connected services, then immediately file a complaint. You may request compensation.
Any of these reasons will be a serious reason for your application. Don't be afraid to file complaints, all violations should be punished.
Beeline hotline phone number
Telephone number of a general Russian call center. Calls are accepted free of charge.
For calls within the network, it is better to use a short number: 0611.
Regarding calls from roaming, the number indicated on the website is: +7. It is clarified that you can contact Beeline numbers for free.
Tariffs from other operators are assessed based on the proposed tariffs.
To get acquainted with all the operator’s contacts, we recommend going to the subsection using the link: .
What to do if money arrived in your account by mistake? Let's sum it up
Above, we discussed in detail how to return money from Beeline in case of an erroneous payment. In this case, the mistake occurs precisely because of the user, or rather, due to inattention. Fortunately, if you don’t waste time, you will only need to devote a few minutes of your time to get your money back.
However, what should you do if you yourself become the recipient of an erroneous payment? So, at one random moment you suddenly receive a message that your account has been replenished, for example, by 1000 rubles, although neither you nor your friends transferred any money. Of course, in such a situation, you can contact the mobile operator at any contact number and try to find out where the money in your account came from. But most likely, the customer support service will not have information about who exactly the payment is intended for. The best thing here is not to touch the money and wait until the sender himself contacts the operator or submits an application to a Beeline branch.
Naturally, you can spend these funds, and it is unlikely to entail any negative consequences. However, it is better to wait at least those two weeks. With a high degree of probability, the sender himself will call you or an operator will contact you. Here, find out whether the sender contacted the operator to return the money - if so, then do nothing. The money received will be automatically debited from your account. If not, then you can send the person money to his account yourself. Surely he will be extremely grateful to you, because each of us may find ourselves in such an uncomfortable situation.
Author: Alexey Piven
