For full interaction and control over the number, Megafon contacts will help you, including the official website and customer support number, which is available around the clock for each network subscriber. Guided by the useful information posted on this page, you can receive qualified support from specialists of the contact center of the mobile operator Megafon.
There are no people left in the modern world who do not have mobile communications. Middle-aged people, teenagers, pensioners and even children - everyone uses cellular communications! They use their mobile phones to conduct negotiations, make deals, read, follow the news - they do everything! And much of this would have been impossible without telecommunications companies, among which Megafon was one of the first to appear on the cellular communications market. But sometimes situations arise when it is necessary to ask questions to the cellular operator. We will tell you in detail how to do this in this article.
Autoinformer Megafon (robot)
The contact center of the mobile operator Megafon is available to every subscriber, regardless of the time of day. For those interested, there are several quick and convenient ways:
- dial the short number 0500 to connect to an operator (a live person) press 0;
- Send an SMS message with your question to the specified number.
Throughout Russia, such calls and text messages are not subject to tariffs.
The subscriber has the opportunity to call the operator from a mobile phone registered in the networks of other operators (MTS, Beeline, Tele2). This is very convenient in certain situations.
Call a Megafon consultant in roaming
While staying abroad, subscribers often have questions about mobile communications, which sometimes they do not know where to ask. To avoid complications when using mobile communications while roaming, write down several combinations of numbers in your contacts book and keep them always at hand:
| Phone number | What issues are being addressed? |
| +7-926-11-10-500 | Megafon's unified information bureau in an international format |
| 0500 or 0555 | Questions about corporate communications |
| +7-928-11-10-500 or +7-928-11-10-555 | Numbers operating on a feedback principle for subscribers who have a small amount of funds in their personal account |
For reference ! When abroad, you should always adhere to the correct dialing of telephone numbers, namely, +7 should always be in front of the main combination.
How to call from Beeline?
Throughout Russia there is a simple and easy to remember number:
8-800-5-500-500.
And if you are anywhere in the world, you need to dial +7-922-111-05-00. This is a single Megafon number for international calls.
FAQ:
- How to transfer money from Megafon to Beeline
- How to switch to Megafon with an old number?
Social networks and messengers of the operator
Like any major communications provider, this company has its own communities on social networks and accounts in popular instant messengers. You can also contact them with questions - specialists dealing with these profiles will answer you as soon as they are available, free of charge. Megafon, support contacts on social networks:
- VKontakte - consultations for subscribers on most issues.
- Facebook - for requests from individuals.
- Facebook - consultations for legal entities.
- LiveJournal is a customer assistance service on the Megafon blog.
Other types of communication with the Megafon operator
- Write a message on the official website of the mobile operator using a special form. In it you must indicate the subject of your appeal, full name and telephone number, a detailed question, as well as a valid email address to receive an answer.
- Log in to your personal account and ask a question in a chat with a support representative;
- Official MegaFon Facebook https://www.facebook.com/MegaFon.ru/
- Official group Megafon VKontakte https://vk.com/megafon
- Official group Megafon Odnoklassniki https://ok.ru/megafon
Other ways to connect to Megafon help desk
Not only the helpline hotline is available to Megafon users. The quickest way to resolve a question regarding communications, its technical and financial aspects, is the “Online Consultant” service . This is an online chat where you can get an answer on a given topic almost immediately.
Related material: SMS and online chat with a Megafon specialist
Photo instructions:
Step 1. Launch the application.
Login to your personal account
Step 3.
Step 4.
Step 5: Enter your question.
Also, an analogue to calls to the number 0500 can be SMS messages , which you can send to it; a short time after sending your question, a specialist from the support department will get in touch and help you figure it out.
Photo:
Contact center number for individuals.
In addition, it would be a good idea to register in your Personal Account through the company’s official website. There you can independently customize your tariff plan to your liking.
Personal advice can be obtained by visiting the nearest service office. His address can also be found on the Megafon website.
Megafon's website contains a map of the location of the telecom operator's branches.
How to find out your Megafon phone number
You should use any of the following methods:
- From a mobile phone with a Megafon SIM card, go to your Personal Account on the operator’s website. The current number will immediately appear at the top of the screen.
If you need to get a password to your Personal Account for a SIM card that is used in a router or modem, you should remove it, temporarily install it in your phone and dial the special USSD command *105*00#.
- On the screen of your mobile device, call the short command *205#. After this, the phone number will be instantly displayed.
The use of USSD commands from the MegaFon service department is available around the clock and is not subject to tariffs.
Technical support phone numbers
You can get expert advice or use the voice menu by calling technical support. There are two numbers for this:
- short – 0500;
- federal – 8 (800) 550-05-00
Communication with the technical support service is possible from any region of the Russian Federation and is available to all subscribers without exception.
The number 0500 is valid only for MegaFon subscribers.
After dialing four numbers, press the call button and listen to the voice menu. The subscriber can solve many problems independently, acting in accordance with the instructions of the answering machine. If the question requires the intervention of a specialist, you should dial a certain combination of numbers using voice prompts. The first available operator will answer the call and provide the necessary information and technical support. You can send an SMS to the same number with a question to the operator and receive a response in the same form. Calls and SMS to number 0500 will be free provided the subscriber is in the home region.
Users of corporate tariffs should call a different number – 0555 – to connect to the technical support center.
A single number was created to communicate with subscribers in Russia. By calling a single number from a landline or mobile phone, the user can quickly obtain the necessary information. The two main technical support numbers are indicated in the SIM card menu and in the communication services agreement.
How to call Megafon technical support from numbers of other mobile operators
If you do not use the services of MegaFon or cannot make calls from your number, use a mobile phone with the number of another mobile operator to contact the help desk: MTS, Beeline, Tele2. You need to call the single MegaFon technical support number - 8. After connecting, you should listen to the voice menu and act in accordance with its prompts.
How to make a call from your home phone
The absence or malfunction of a mobile phone will not prevent you from calling the MegaFon help desk if necessary. An alternative means of communication can be a landline telephone. It is enough to dial a single federal number to get specialist advice and assistance in technical matters. The support service works around the clock, you can call from any region of Russia.
Important information: calls to 8 (800) 550-05-00 from a landline phone and numbers of other telecom operators will be charged.
How to contact the help desk for free while roaming
Communication problems often arise when traveling abroad. MegaFon subscribers in roaming have a single technical support number. It is advisable to save it in your phone book or on another storage medium, since all other help desk numbers will be unavailable when you are abroad. Calls to the number are absolutely free from anywhere in the world, so the subscriber can use the help of the operator and not think about the balance status.
How to call emergency help from Megafon
Unforeseen situations occur in which it is necessary to urgently call one or another emergency service. Therefore, Megafon subscribers should always have toll-free numbers of such services with them.
| Fire service | 101 |
| Police | 102 |
| Emergency | 103 |
| Gas network emergency service | 104 |
There is also a single telephone number for calling all emergency services - 112. Its peculiarity is that you can call it even if you do not have a SIM card in your phone.
Contacting the Megafon operator using a special phone number will help the subscriber to receive the necessary information in a timely manner, as well as solve the problem that has arisen. Therefore, these numbers should always be present in the phone book.
How does Megafone chat work?
To get an answer to your question, you can write to online support or just call. Also, do not confuse Megafon chat with or “Communication”.
Communication with the operator via computer
Solve your problem with the help of a technical support specialist via your computer:
To open a chat with an operator online, you need to join the Megafon operator group and click “Write a message”. Outline the question and “Submit”.
On the network operator’s website, on social media. networks have answers to many questions. They are located in the “FAQ Megafon” menu. If you haven’t found the answer to your question, write to the online chat.
useful links
Questions and answers Telephone stores and MegaLaboratory coverage map (set up a mobile, laptop, PC) Official forum Send an SMS to a Megafon subscriber Contact by email (Moscow) Contact by email (North-West) Contact by email (North Caucasus) Contact by email mail (Volga region) Contact by email (Ural) Contact by email (Central region) Contact by email (Siberia) Contact by email (Far East) Service Guide Megafon Megafon on Twitter Megafon vKontakte Megafon in Odnoklassniki Megaon on Facebook
Megafon hotline menu structure
- 1. You want to become a client of Megafon.
- 1. Information on how to become a client by saving the number of another operator.
- 0. Connection with a specialist.
- 1. Block the number.
- 2. Internet speed has decreased.
- 1. Use the Internet on your phone or smartphone.
- 1. Information about managing your number.
- 2. Internet speed has decreased.
- 1. Information about managing your number.
- 2. Internet speed has decreased.
- 1. Recommendations if you cannot make a call while traveling.
- 2. Find out how you can contact Megafon subscriber service while traveling.
Communication via “Personal Account”
While studying MegaFon contacts, we discovered a rather interesting way to contact support. It consists of using the “Personal Account”. In order to write to MegaFon's contact center, you need to register in your personal account.
This is done in the following way:
- We go to the MegaFon website and find there a link to “Personal Account”;
- We dial the combination *105*00# on our phone and wait to receive the password;
- Enter your phone number and password into the authorization form.
After a few seconds, you will find yourself in your “Personal Account”. Here you manage tariffs and services, order details, view recent payments and perform other operations with the number.
In the internal “Support” section you will find answers to frequently asked questions and a form for submitting your request. By visiting “Frequently Questions”, you can find suitable answers there. If your problem requires the intervention of specialists, ask a question using the form located on the adjacent tab. Please note that the length of your message cannot exceed 1500 characters.
What issues can experts help with?
By contacting the operator on the Megafon hotline, the client has the opportunity to consult on all issues related to the process of providing communication services. For example, you will receive complete information on the following questions:
- What tariff is currently connected to your number?
- How can I change it?
- What services are connected now, and what else is available to Megafon subscribers?
- How to work with your personal account and what is needed to register it?
- How to set up a connection for communication while roaming and how much will a certain set of services cost?
Megafon hotline for corporate clients
Megafon actively cooperates with corporate clients, providing comprehensive services. To resolve problematic situations, a separate number has been allocated for legal entities, allowing them to resolve issues regarding the communication services provided. To make a call, you can use a regular telephone; free communication with the Megafon hotline operator will be available by dialing 8 800 550 0555 or by calling 0555 from a smartphone. In any of the proposed options, the client will first have to contact the electronic assistant, and if there is no way to solve problem remotely, an operator will be connected.
