The youngest federal operator is becoming increasingly popular in the capital region, despite the fact that communication services became available to Muscovites only three years ago. An important factor in the promotion of any company is customer service, which should be as comfortable as possible for users.
The operator is okay with this issue. In addition to convenient self-service services, including online assistance for subscribers, Tele2 has a wide network of showrooms and sales points in Moscow.
Today we will tell you in detail about where you can connect a new Tele2 number in Moscow, what services are available to subscribers and future clients in the operator’s cellular stores, and how to find the nearest one.
Tele2 head office Moscow – Central office; TELE2
- Phone or 611 from mobile
- Metro station: Okhotny Ryad (Sokolnicheskaya line) – 0.313 km
Tele2 Moscow - addresses, opening hours, phone numbers and reviews
Tele2 Moscow: office addresses, opening hours
- Phone or 611 from mobile
- Metro station: Nagornaya (Serpukhovsko-Timiryazevskaya line) - 1.343 km
- Phone or 611 from mobile
- Metro station: Sviblovo (Kaluzhsko-Rizhskaya line) - 1,826 km
Call from mobile
The easiest way is to call from your mobile phone. To do this, just dial three numbers - 611 . First, the autoinformer answers the subscriber, offering menu items for selecting the desired topic. If the client has heard the topic of his question, then in tone mode he needs to press the number of this item. The autoinformer will go to the thread of interest.
If the subscriber did not hear the item with his problem or finds it difficult to determine the topic of the question, then he can immediately contact the operator by pressing the number 0. Moreover, this button can be pressed immediately after dialing, without listening to the speech of the autoinformer.
Addresses, telephone numbers and opening hours
How they work at Tele2 – The Village
- Phone or 611 from mobile
- Metro station: Prospekt Vernadskogo (Sokolnicheskaya line) – 0.11 km
Tele2 headquarters occupies 2 floors of building “A” and includes 4.5 thousand.
- Tele2 Head Office in Moscow Address and Telephone|Tele2 Central Office Moscow Phone Number|tele2 Moscow Head Office Address in Moscow
sq. m. Design and layout of the building, the main emphasis is on openness - the core value of Tele2. The spacious, cozy and natural design of the room in eco-style inspires the trust of users.
Call from abroad (in roaming)
If you need to contact Tele2 technical support during a trip abroad, you should call the international call center (free for Tele2 subscribers) +79515200611 . But the most convenient way from other countries is to ask technical support questions online - either through chat, or via messenger, or in one of the social network groups.
The Tele2 operator's hotline also has periods of maximum congestion, like traffic on the capital's roads. Bad time to call (you have to wait a very long time for an answer) from 10:00 to 19:00 Moscow time on weekdays. If you don’t want to be on hold, it’s better to call after 9 pm. In any case, when calling, the subscriber will receive an answer, the support phones are multi-channel, there are a lot of employees, so even during busy times the operator will be free within five minutes.
Where is the Central Office of Tele2 in Moscow?
At the end of March 2013, information appeared that the Swedes were profitably selling Tele2 Russia to the large financial group VTB. Already on April 4 of that year, the deal was successfully closed. In mid-October 2013, VTB Corporation sold 50% of the shares to a group of private investors who own the Bank of Russia.
What is the main office of Tele2? (read more…)
Please note: we have a large number of useful articles on our website, we advise you to read one of them - commission for transfers from Tele2.
Management staff
The company, being completely Russian, has retained its corporate values, brought up by its Scandinavian founders. Swedish Tele2 does not participate in economic, administrative and other processes.
In 2015, the legal entity was reorganized - the number of subsidiaries was reduced without reducing staff. At the same time, there was a strengthening - an improved organizational structure increased efficiency. The main legal entity is T2 RTK Holding , a subsidiary providing . 55% of the shares belonged to Rostelecom, the rest were divided between investors.
In 2021, Rostelecom bought back the shares and the legal entity completely came under the jurisdiction of the largest provider. Despite the complete transition under Russian management, the company retained its name. At the moment, the brand is managed by a board of directors, including representatives of VTB, Rostelecom, Severgroup, ADB Management and TIW Capital Partners groups. The Chairman of the Board of Directors is Yuri Solovyov , First Deputy President - Chairman of the Board of VTB Bank.
Tele2 central office in Moscow contacts
In 2001, all Russian assets of the operator were sold to a Swedish holding company called Tele2, which began to implement the new GSM standard, and subsequently transferred the company under its own brand. So in 2003, the operator Tele2 appeared on the domestic market. In the first two years of operation, 12 regions were covered by cellular communications. Looking for the desired salon from the computer
Northwestern Administrative District
Current Tele2 offices in Moscow (and not only) will be marked on the map and duplicated (in the form of a list) in the filtering block.
Note! Since 02/25/2013, the central office of Tele2 in Moscow is located at the address: Leningradskoye sh., 39A, business.
Terms and procedure for considering a complaint
The procedure for considering complaints by public authorities is regulated by the above-mentioned Law on Citizens' Appeals, according to which a written complaint, regardless of the method of filing it, is considered within 30 days from the date of registration. In exceptional cases, this period may be extended by another 30 days with mandatory notification to the applicant.
If necessary, based on the facts specified in the complaint against Tele2, the government agency conducts an inspection, including a personal visit, requesting documents, etc. If a violation of the law is detected, an order is issued to eliminate the violations: to terminate contracts, return funds, stop using advertising materials, etc.
Tele2 offices: list of cities
South-Western Administrative Okrug The program for mobile devices is also quite convenient for searching for Tele2 stores in your city. However, to use it you will first have to go through authorization. The procedure is standard, so we will not dwell on it. And then you need to do this: In the list below, opposite each office, its rating among the operator’s clients is shown. Thanks to user ratings, you can decide for yourself which one suits you best and choose the best one.
Messengers, social networks
If the subscriber has an account in Viber, then you can contact support through this messenger, describing the essence of the problem. In addition, operators also work on the social network VK or Facebook and can be contacted through the public page or group “Tele2 Russia”.
List of official Tele2 groups:
- //www.facebook.com/Tele2Russia/
- //twitter.com/Tele2Russia
- //vk.com/tele2
- //ok.ru/tele2
- //www.youtube.com/user/AfishaTele2
As a rule, they respond to customers quite quickly here. After the first response (some time may pass), further dialogue occurs in real time. Yes, and other users of the group can answer some questions.
Where is the Central Office of Tele2 in Moscow?
Sometimes, to solve certain problems, it is necessary to contact the central office of the cellular operator. To find out the address of the Tele2 main office in Moscow, call the toll-free support number. Staff will provide up-to-date information. You can also find out where the head office is located in any salon in Moscow.
Tele2 Moscow telephone (read more…)
If you need to quickly find the desired Tele2 office in Moscow, on this page you can see all the addresses of salons, stores, shopping centers where sales points are located.
How to file a complaint against Tele2?
The complaint is filed and considered in accordance with the requirements of Federal Law No. 59-FZ dated May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation” (hereinafter referred to as the Law on Citizens’ Appeals). Thus, according to Article 7 of this law, a written appeal must contain:
- the name of the government body to which the application is sent, or the full name and position of a specific official;
- Full name of the applicant;
- the postal address of the applicant where the response to the complaint will be sent, and in the case of an electronic appeal - the email address;
- the essence of the complaint;
- list of applications;
- date and signature.
In addition, the complaint cannot contain obscene language, insults or threats, otherwise it may be left unanswered. In general, the appeal is drawn up in free form; there is no normatively approved template for complaints to public authorities.
In general, a complaint is written according to the same rules as a claim, but with some differences:
- the header indicates the name of the government agency to which the appeal is sent;
- the title of the document is “Complaint”;
- the descriptive part also sets out the result of communication with the telecom operator;
- instead of the demanding part, a petition part is drawn up, which sets out requests to the government body: to conduct an inspection, terminate the contract, restore rights, etc.
Sample complaint
Tele2 offices in Moscow
Cellular service users often wonder where in Moscow they can buy a Tele2 SIM card? Where are the sales points, how to find out the address of the nearest salon to purchase accessories. Tele2 central office in Moscow
Tele2 office addresses in Moscow
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- Detailed address of the salon/office.
- Subway, shops, buildings and other objects that are located near the salon.
- For complete information about a specific office, click More about the organization .
The map displays information about all currently relevant Tele2 communication stores, points of sale, indicating the names of stores, shopping centers, as well as:
What is available in salons
Hundreds of mobile operator stores are available in the capital region, and it is worth noting that in addition to its own network, there are partner sales points where you can also connect to the company’s services. That is why it is worth considering exactly what issue needs to be resolved in order to choose which one is worth contacting.
Of course, not all Tele2 sales offices offer all services. Thus, in some offices, services for corporate users or ordering details are not available. You can even connect to the operator at post offices, but other than purchasing a starter kit, other service services are not available there.
But there is an opportunity to receive services around the clock by visiting the operator’s salon. There are several such sales and service points in Moscow, and all services are available at them.
Depending on the salon, a wide range of services and additional services may be available. Like other mobile operators, Tele2 stores also offer additional services, some of which are not directly related to mobile communications. For example, you can receive your order from AliExpress at mobile operator stores, take out property insurance, or simply drink a cup of coffee while waiting. And the list of available services is constantly expanding, which allows the operator to make visiting the service center more comfortable and convenient.
Please note that there are certain services that can only be ordered by visiting the operator’s salon. Among them are filing applications to change user data, renewing a contract or terminating it, and obtaining a new SIM card.
Answers on questions
- How to connect to Tele2 while saving your number? It is enough to contact one of the company’s offices (https://msk.tele2.ru/help/service/shops/) and leave a request to port the number. Details about using the MNP service are provided on the page https://mnp.tele2.ru/. Since the launch of the Tele2 network in Moscow, there has been a promotion in which payment for switching to Tele2 with your own number via MNP is not charged. The end time of the promotion has not been determined.
- When is Tele2 planned to appear in region N? To obtain official information, you must use the link to the website https://za.tele2.ru/. For the convenience of users, there is a section with news: https://ru.tele2.ru/press/news/.
- Where can I get information about the coverage area of the Tele2 network? To obtain data on the network coverage area in your home region, use the link: https://ru.tele2.ru/regions/coverage.
Tele2 has gone from a start-up regional operator to a federal-level organization. The main objective of the company is aimed at providing high-quality communications, a wide range of additional options and a European level of service. Detailed information is available at the link: https://ru.tele2.ru/about/.
Technical Director of Tele2 Sergeev Sergey Sergeevich
Former artistic director of the Moscow Art Theater Oleg Tabakov very much regretted that in 2002 he invited three comrades from St. Petersburg to the troupe: Mikhail Porechenkov , Konstantin Khabensky and Mikhail Trukhin . All together and each individually made even the great optimist Palych nervous.
Beneficial friendship with Prilepin (read more...)
Tabakov knew from childhood that if you bite your fingers, you won’t get enough. Photo by Evgenia Guseva/Komsomolskaya Pravda
Khabensky is preparing a coup in Kamergersky
Khabensky’s relationship with Marina Zudina happened six years after the death of his wife Anastasia from brain cancer. Oleg Tabakov himself played in the same “The Seagull” (the role of Doctor Dorn). It’s easy to guess what Oleg Pavlovich felt as he watched the passion arise between his wife and a successful colleague. They say that Konstantin himself was the first to end the relationship. Escaped from the battlefield. Yursky's widow complained of dislike
Frost goes to Bogomolov
It is naive to think that the actor, who was a confidant of Russian presidential candidate Mikhail Prokhorov in 2012, and in 2018 - a confidant of Moscow mayoral candidate Sergei Sobyanin , does not pretend to be the head of the theater where his father grew up and worked. . We are talking about the smiling Igor Vernik .
Zhenovach is looking forward to happy days ahead. Photo: Globallookpress.com
Under Oleg Tabakov, Vernik knew his place, played minor roles, but when his friend Vladimir Mashkov became the artistic director of the Tabakov Theater, he thought deeply: “Why is he, the son of Professor Vernik, worse?” He is a child of the Moscow Art Theater, a people's artist like Mashkov, a graduate of the Moscow Art Theater School. Young, handsome, mobile, with producing experience, and also actively involved in charity work.
Where to send a complaint above
When it is impossible to resolve the situation on your issue at the operator level, the time comes to involve the “heavy artillery” in the form of authorities that are responsible for regulating the cellular communications market and monitoring the quality of services.
To Roskomnadzor
In order for your request to be processed as quickly and efficiently as possible, you need to understand the specifics of the addressee.
Roskomnadzor is a structure of the Russian Ministry of Communications that controls mass communications and the quality of communication services provided. Additionally, it is associated with monitoring the implementation of the country’s legislation in these areas.
Thus, this authority will help to understand the issue of the quality of cellular communications or Internet services. This body does not consider financial issues.
Service website https://rkn.gov.ru/
To Rospotrebnadzor
In case of violation of the terms of the contract that you entered into with the Tele2 operator, Rospotrebnadzor will help. The main mechanism of the investigation is an inspection of the cellular company. In case of obvious violations and infringement of the client’s rights, the inspector of the authority issues an order to eliminate the violations. It is even possible to face administrative liability.
Subscribers who have questions and problems with number porting between telecom operators should also contact here.
More details about the application procedure can be found on the resource: https://rospotrebnadzor.ru/
To the prosecutor's office and FAS
If there is evidence of illegal actions by company employees, there are suspicions of fraud, and in other fairly serious cases, it is better to contact the prosecutor's office. Here they will help you deal with both financial and organizational problems.
The prosecutor's office has a complex structure with representative offices in the regions. Information about it is located on the official website: https://genproc.gov.ru/
If your appeal is related to issues of unfair competition or infringement of the rights of certain categories of users, then it is quite possible that the department of the Federal Antimonopoly Service will help you.
More details can be found on the department’s website: https://fas.gov.ru/
To the Consumer Rights Protection Department
Similar structures have been created on the basis of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare in all regions of the Russian Federation. The powers of the structure allow us to provide assistance in drawing up documents, explaining the procedure and procedures for conducting proceedings, and can represent the interests of individuals in government bodies by proxy.
Central Federal District
Email and other contacts Remember, the call is absolutely free. No matter how much you talk, no one will withdraw money from you. You can call at any time! This is how Tele2 easily communicates with the operator. Number 611 is multi-channel, which allows you to speed up the process of establishing contact during a call. This is necessary to ensure that you really are the owner of this phone number.
Via online service
If you are unable to make a call due to various problems with your phone, you can also contact your service provider using the Internet. You can send a request to technical support using the form on the operator’s website. This form is available both in your Personal Account and without registration. This method is the most popular among Tele2 users, as it allows you to quickly get a complete answer to your questions. In this case, the response will be saved in the email to which it is sent. In addition to sending support requests, your Personal Account makes it possible to receive information and services in a convenient form:
- Check your balance and top up your account;
- Select a new tariff plan;
- Find out the details of expenses;
- Connect or disconnect services;
- Manage mobile Internet traffic packages;
- Block the SIM card.
In what situations can you complain?
The grounds for filing a claim with Tele2 may vary. First of all, the client cares about the quality of communication services for which he pays. The following situations may arise within the framework of this question:
- the quality of communication is not satisfactory;
- there are too many mailings and spam;
- there are questions about the amount of payment (as a rule, the invoice is issued for an amount higher than the subscriber expected);
- there are questions or complaints about the Internet connection;
- disrespectful attitude on the part of company employees;
- unqualified operator assistance during handling;
- there was an unplanned debit of funds from the account;
- the number is suddenly blocked;
- there is a need to terminate the contract.
All facts regarding the claim must be material and justified. Otherwise, the company simply will not respond to the request.
List of Tele2 tariffs on the website msk.tele2.ru
Today, the subscriber is offered to choose one of 5 main tariffs:
- My Online: subscription fee is 700 rubles monthly, 30 GB of Internet, 800 minutes for calls to users of other operators and unlimited traffic for using social networks and instant messengers.
- Everywhere Online: subscription fee is 500 rubles per month, 40 GB of Internet, 800 minutes for calls to users of other operators and unlimited traffic for using social networks and instant messengers.
- My conversation: the subscription fee is 200 rubles monthly, 2 GB of Internet, 200 minutes for calls to users of other operators.
- My Online (lite version): subscription fee is 400 rubles monthly, 15 GB of Internet, 500 minutes for calls to users of other operators and unlimited traffic for using social networks and instant messengers.
- My Tele2: subscription fee is 7 rubles per day, 5 GB of Internet, 1.95 rubles per minute for calls to users of other operators.
Important! For each Tele2 subscriber, calls within the network are made free of charge throughout the Russian Federation.
In the next video, we suggest you familiarize yourself with an overview of the best tariffs of the Russian operator Tele2 as of 2021.
There are several more current tariff plans, the terms of connection of which you can find on the official portal.
