Apply for an Internet connection from Rostelecom

Rostelecom has been offering its customers access to high-quality telephone communications and high-speed Internet for many years. More and more people are choosing the services provided by Rostelecom, and therefore the question is how to leave a request to connect to the Internet. There are several ways to apply for a Rostelecom Internet connection for maximum convenience for potential clients. However, before proceeding directly to submitting an application, you must familiarize yourself with all the options and also select the appropriate tariff.

Rates

The preparation mainly consists of choosing a suitable tariff plan, which the company presents quite widely. You can connect to the Internet:

A complete package, where everything is included, and in addition to Internet access, the client receives home television and often mobile communications services. All current information about packages is available at: rt.ru/packages/tariffs.
Separate Internet with cable wiring to your apartment/house, with the provision of equipment (you can also choose). There is no TV or mobile communications here; all current information about packages and tariffs is presented at: rt.ru/homeinternet/order_internet.

When submitting an application, you must already decide on the Internet tariff, since without this the service cannot be provided. Therefore, it is worth studying in advance all the conditions of different packages and tariffs. After this, you can move on to the next stage.

Which alternative to a collective antenna to choose

Now there is a lot of equipment on the market that can produce high-quality images at a minimum cost. With this television you can watch all popular channels. In addition, there will be other programs on alternative television.

Number

Instead of a collective antenna, you can choose a digital option. This is a modern broadcast technology that encodes the signal into a special, interference-free network. Thanks to this, the sound and image will be very clear. In addition, digital television is distinguished by the ability to transmit signals at the same frequency.

Cable TV

City residents can use the cable connection service. The signal is transmitted using a special cord or telephone wire. If the provider is located near your home, the signal quality will be good. The picture itself has no glare or any distortion. The colors on it are as close to reality as possible. In addition, on cable television you can connect channels in HD quality. However, this depends on what kind of TV the user has.

Satellite TV

There is an option to order satellite TV. Thanks to this method of broadcasting, you can receive various channels from special repeaters. The quality of the signal itself on satellite television is at a high level. Providers provide a lot of different programs. Their list even includes foreign channels. This alternative has many advantages. Almost all channels are broadcast in SD, HD and FullHD quality. It is also possible to watch videos in 3D format, if the TV supports this option. In addition, the satellite version has additional functions. Namely, various TV programs, subtitles, the ability to record, and so on.

However, it is most convenient to install a satellite in small towns and villages. The main disadvantage of the satellite is that during bad weather some channels begin to work poorly. Especially if it is raining or hailing outside. In addition, users will have to periodically call a technician who can reconfigure channel reception. Since they periodically change their broadcast frequency. This happens approximately 1-2 times a year. The cost of such a service is low. Therefore, almost everyone can afford it. In this case, the user does not pay for free channels.

Read also: How to turn one room into two

Filing an application

You can apply to connect to your home Internet service by calling Rostelecom, by filling out a form on the corresponding page of the provider’s official website, or by visiting the company’s office or point of sale.

Official website of Rostelecom

This method is the easiest and fastest, of course, if you have access to the Internet. However, you can also do this via free Wi-Fi at the nearest cafe. The application procedure is as follows:

open the website page with packages: https://moscow.rt.ru/homeinternet/order_internet, or simply with the Internet service if you do not need a package tariff;
select the tariff you like, click on its card and then click “Connect”;
A form will open in which we fill in the necessary data. The full name you enter will be in the contract, as well as your contact phone number;
fill out the connection address form, and the system will automatically check the technical feasibility of connection. It happens that some houses do not have this option, in which case you will have to contact another provider;
That’s it, the application number has been generated, click send – the application has been submitted.

In the capital, the algorithm is slightly different, there you first need to enter the address, and if there is a technical possibility, only then the user is redirected to the page with the application form.

It is worth noting that a Rostelecom Online point operates in Moscow. Therefore, the address will be different - onlime.ru/internet/calc2/.

After the application has been sent, the company will call you back (indicate your current number) in order to clarify the possibility of laying a cable to you, agree on the nuances of the tariff and Internet setup.

Subscriber line

Another way to leave a request is to call Rostelecom’s hotline on the general number (toll-free): 88001000800. In this case, the user will have to dictate all the data by voice, which is not very convenient, especially if the connection is not very good (hard to hear, interrupted, etc.) . Nevertheless, you can get detailed advice: you will be informed about all current tariffs, and they will check the technical feasibility of connecting your apartment to the Internet.

If it is possible to conduct an online process, the manager will offer to proceed to the formation of an application. To do this, the user needs:

decide/choose a tariff, as well as decide on additional options (providing a modem/router for rent, sale, immediately or in installments);
dictate the exact address you want to connect;
provide your first and last name;
provide your phone number;
coordinate the time of arrival of technical specialists to you.

In principle, that’s all, when they come to you to lay the cable, they will bring with them an agreement (two copies), which you sign. Do not forget to have your passport with you to enter its data into the contract.

Office or point of sale

Formation of an application at points of sale follows the same principle as through a telephone operator. If you are in Moscow, then the addresses of sales points and branches can be found at: onlime.ru/abonents/showrooms/. For other regions: rt.ru/sale-office.

What is needed for the application:

have a passport;
decide on a suitable tariff;
exact address with apartment number;
coordinate the time of arrival of technical specialists to you.

After this, your application will receive a number that you should save, you may have to call if the technicians do not arrive at the required time or you need to reschedule the visit.

Features of Rostelecom

Not everyone understands Internet connection technology, especially the older generation - our grandparents, and sometimes our parents. Rostelecom offers several options, among which there are outdated technologies, but in some cases they are the only options for connection due to a lack of technical capabilities on the part of the subscriber.

The provider Rostelecom offers connection using the following technologies:

The first technology is through an optical line. An optical connection allows you to achieve maximum connection speeds of up to 100 Mbit/s.
The second technology is ADSL - via a telephone line. The connection speed here is much lower, the maximum possible is up to 15 Mbit/s (as practice has shown, ADSL can accelerate to 20-24 Mbit/s; some providers have recommended this particular speed).

The first technology is more preferable; many users choose it. But, unfortunately, this type of connection is not yet available in all areas.

ADSL Cons:

low speed;
frequent interference in the connection due to bad weather conditions and old wire material;
Fewer tariffs are offered for connection;
the need to additionally pay for landline telephony, even if the subscriber does not use it.

Today, many users are connected via a telephone line, but the provider is trying to quickly connect all homes to fiber optics. According to ADSL users, interruptions occur quite rarely, and the speed is quite enough for watching high-quality video materials online, computer games, and downloading information.

Rostelecom has launched a new technology - xPON, which allows you to achieve maximum Internet connection speed - up to 250 Mbit/s. More and more Rostelecom subscribers are reconnecting to this technology.
There are many remote villages and holiday villages in Russia. Residents of these areas can use Wi-Fi Internet from the provider. Rostelecom, as part of the ongoing federal program “Digital Divide,” has installed and continues to install Wi-Fi towers so that residents who cannot connect to the Internet using any other technology can use the Internet and digital television.

Internet connection

So, the application has been submitted and processed, the arrival time of the technicians has been agreed upon. At the appointed time, a team of specialists (sometimes just one) will come to you and install a cable into your apartment. Sometimes they need access to the basement or roof, so it is advisable to have a manager nearby with the keys.

The procedure itself is very simple and does not require any action from the client:

technicians will throw a cable into the apartment;
connect the cable to your modem/router provided by your provider or directly to your computer;
they will set up the connection, show you where and what login/password;
fill out the contract completely (don’t forget your passport).

That’s it, the procedure is considered complete, now you have Rostelecom Internet.

Important! The technicians are not a toll call, you don’t need to pay them any money. However, they themselves are strictly prohibited from taking money from clients. We don’t hand over anything except a copy of the signed contract, you don’t even need a copy of your passport, all the data is simply written out from the passport.

The technicians will take one copy (signed by you) with them to transfer to Rostelecom, the second will remain with you, and it is better to keep it in a safe place. Immediately top up your personal account specified in the contract in the amount of the full monthly subscription fee, otherwise your Internet will be blocked. You can also immediately ask the technician to register your personal account for you. There is a nuance here - the service may be paid, so you should clarify this point in advance. After replenishing your personal account, you can use the service at the selected tariff in full.

Pros and cons of technical support

Rostelecom is both an Internet provider and a telecommunications company that has created a wide network of specialist support for its subscribers. You can ask for help at any time, as the service operates around the clock. It doesn’t matter which service you are interested in: interactive TV, telephone or Internet – you will be provided with qualified support.

Among the advantages, the following points can be noted:

Rostelecom has 24/7 technical support;
Calls within Russia from landlines and mobile phones are free;
The call also works in roaming;
Requests related to line repair or troubleshooting are carried out very quickly;
Issues related to tariffs are also resolved quickly.

However, there are also disadvantages:

Sometimes you have to wait a long time for the operator to respond;
If the operator does not know the answer, he redirects to another specialist. It is not always fast and effective;
A specialist will not be able to solve the problem if it is related to a hardware problem.

Rostelecom, technical support phone: 8 800-10-00-800 (toll-free hotline). Next, we’ll look at how else you can contact the call center.

Cancellation of application

It happens that after submitting your application, your conditions/situation have changed or you simply changed your mind about cooperating with Rostelecom. In this case, the application can be canceled, but remember: cancellation is possible before the technicians arrive. To do this you need:

call the provider’s hotline, provide your address, application number, declare a refusal and cancel the technician’s visit;
drive up to the office and report everything: from the application number to the desire to cancel the application and the arrival of technicians. You may have to present an identification document;
the application will be canceled quickly, no payment should be required for this, no penalties are provided for this. But after the technician arrives, the application ceases to exist, only the contract remains, which is considered concluded. To refuse services, you must terminate the contract itself.

In what cases can you identify a breakdown on your own?

Sometimes you can solve a problem with equipment from Rostelecom yourself. So, if the connection is lost, you must:

check the connection of the network cable to the computer;
find out whether services are paid according to the tariff plan;
After discovering a problem, try to fix it.

Virus applications on a PC can also cause equipment failure. In this case, if you have the appropriate knowledge, the virus software must be removed, otherwise, call a technician.

Processing times

All applications are processed by the Rostelecom system within 10-15 minutes from their transmission to the company. Discussing possible internet connection times may take longer.

Typically technicians can respond the next business day after your request, but heavy workload may prevent this from happening. Rostelecom usually connects the Internet in 1-4 days.

At the same time, the processing center can accept an application on a weekend, but the connection itself will most likely be scheduled for a weekday.