Rostelecom has been offering its customers access to high-quality telephone communications and high-speed Internet for many years. More and more people are choosing the services provided by Rostelecom, and therefore the question is how to leave a request to connect to the Internet. There are several ways to apply for a Rostelecom Internet connection for maximum convenience for potential clients. However, before proceeding directly to submitting an application, you must familiarize yourself with all the options and also select the appropriate tariff.
Which tariff to choose
First, you will need to decide on a tariff plan - there are quite a lot of them. Rostelecom offers two ways to connect to the home Internet:
- With “All Inclusive” package offers, which include not only access to the network, but also television, and in some cases mobile communications. Current packages, what they include and how much it costs can be found on this page - rt.ru/packages/tariffs.
- Just Internet - you will receive a cable installed in the apartment and equipment for a wireless network (depending on the tariff). Mobile communications and TV are not included in the offers. Current packages are here - rt.ru/homeinternet/order_internet.
You will have to choose a tariff when submitting an application in any case, so it is recommended that you first read their terms and conditions, and then proceed to the next step.
About Rostelecom
You can use it almost throughout Russia. Although it has significant competitors, the company still holds the majority of the market share today. In most cities there are sales offices where you can get qualified assistance, connect or pay for services, purchase any goods and much more.
The company's head office is located in Moscow. Rostelecom's equity capital is 262 billion rubles as of the current year. As for user reviews, they are quite mixed. From this we can conclude that the quality of services directly depends on their location. For example, there is an opinion that in apartment buildings where xPON or FTTB technology is used, there is a much more stable connection than in private houses with ADSL. However, it all depends on the specific case.
How to create and submit an application
There are three ways to submit an application for a home Internet connection: by calling Rostelecom, through the service order form on the website, and in person at a Rostelecom point of sale.
On the Rostelecom website
The fastest option is if you have some other access to the Internet - for example, through a free Wi-Fi point in the city or a mobile connection. Submitting an application proceeds as follows:
- You open the Rostelecom website in the Packages or Internet section, depending on what set of services interests you.
- After reviewing the tariff plans on the page and selecting one of them, click “Connect” in its card.
- Enter your first and last name, which will then appear in the contract, and a contact phone number.
- The field also allows you to enter an address for connection - this way the availability of services is automatically checked through the website. Some houses (especially in small towns) may not be serviced by Rostelecom, and then you will have to look for another provider.
- After this, an application number will be generated - and it is submitted!
For Moscow, the algorithm of actions is slightly different - in the tariff card, only checking the possibility of connecting to a specific address pops up. If the address is verified, you will be redirected to an application form that you will need to fill out carefully.
In Moscow, the Internet from Rostelecom is connected by the giant's subsidiary provider, OnLime. Tariffs, address verification and application generation can be done via the link https://www.onlime.ru/internet/calc2/.
After submitting your application, Rostelecom will call you back at the specified contacts to clarify the possibility of installing a cable and setting up the Internet, as well as once again agree on a tariff plan.
By phone line
You can also contact the Rostelecom hotline - in this case, all data will have to be dictated to the operator over the phone.
The number to call is 8 800 100 0 800.
Here you can get a consultation on all current tariffs, as well as check in real time whether your address (including your apartment) is available for connecting to the Internet.
If Rostelecom can provide you with Internet, the operator will offer to form an application immediately. In this case you will have to:
- Decide on the tariff and additional options (whether you need a router or not, whether you will rent it or buy it in installments, etc.)
- Provide the exact connection address to the operator.
- Provide your full name (without passport data, they will be entered when signing the contract).
- Leave your contact phone number.
- Decide on the time of arrival of technical specialists - agree on the possibility with the operator.
After that, all you have to do is wait for the visit. The contract will be concluded directly at the cable location. The person for whom the contract will be drawn up must provide a passport.
Personally at the company's point of sale
In the same way, an application is generated at Rostelecom points of sale.
Branch addresses and opening hours can be found here - rt.ru/sale-office.
In Moscow, Rostelecom's Internet is connected by OnLime - their addresses can be found here: https://www.onlime.ru/abonents/showrooms/.
To leave a statement in the office, you need to provide the manager with:
- Passport.
- Information about the selected tariff - which one you want to use.
- Connection address, including apartment.
- Information about when you will be available to receive technicians.
Your application will be assigned a number. Save it if you want to cancel before the technicians arrive, or check whether they will come to your address or not.
Additional features
In conclusion, let's look at a few additional features that can be connected along with the tariffs mentioned in this article.
Video: How to Connect to Rostelecom for 200 RUR per Month | Unlimited Internet 100 Mbit/s | Promotion
Video: HAVE FAST INTERNET FROM ROSTELECOM!
Parental control
An excellent service for parents who are concerned about the safety of their child online. To implement the option, separate modules of programs such as:
- Kaspersky Safe Kids - 900 rubles per year;
- Kaspersky Safe Kids - 99 rubles per month (first month free);
- Parental control function in ESET NOD32 - 99 rubles per month.
Antivirus
Rostelecom actively cooperates with the developers of antivirus programs such as Kaspersky and ESET NOD32. For the provider's clients, they have jointly developed a variety of services suitable for different devices. Their cost varies from 66 rubles per month to 1990 rubles per year.
Office 365
If you often use office programs in your work, then it is recommended to pay attention to Office 365 from Microsoft. You need to buy a license and also connect a paid subscription to it. List of licenses:
- Homemade - 4999 rubles;
- Personal - 3999 rubles.
As for the subscriptions themselves:
- 399 rubles per month;
- 4999 rubles per year.
Additional channel packages
If the basic package of TV channels is not enough for you, then you can connect separate ones:
- 18+ - 250 rubles per month;
- Football - 380 rubles per month;
- Match! Premier - 299 rubles per month;
- Premium - 150 rubles per month (first month free);
- For film buffs - 299 rubles per month;
- Shant - 288 rubles per month.
View Control
Next up is a service that perfectly complements interactive television. With its help, the user can pause the broadcast, rewind it forward or backward, turn on certain programs, and also record what is happening on a medium. This option makes watching TV no worse than watching the Internet on a computer. The cost of the option is 60 rubles per month. Moreover, the first month is provided free of charge.
Smart speaker Capsule
Not long ago, representatives of PJSC Rostelecom presented to the general public their own device with artificial intelligence. This is a smart speaker “Capsule”. It allows you to control your Smart Home, contact a virtual assistant, and much more. As with Office 365, you not only have to purchase it, but you also have to pay to use it. The subscription fee is 350 rubles per month. You can purchase it in one of the following ways:
- In installments. The initial payment is 1800 rubles. Monthly fee - 350 rubles;
- Purchase. Price - 7990 rubles.
Processing times
All applications are processed by the Rostelecom system within 10-15 minutes from their transmission to the company. Discussing possible internet connection times may take longer.
Typically technicians can respond the next business day after your request, but heavy workload may prevent this from happening. Rostelecom usually connects the Internet in 1-4 days.
At the same time, the processing center can accept an application on a weekend, but the connection itself will most likely be scheduled for a weekday.
Contacts
In conclusion, we will consider contacts through which you can always contact company representatives and receive qualified advice or a solution to a problem regarding Rostelecom services. Their list is as follows:
- hotline: 8 (800) 1000 800;
- email for direct inquiries: [email protected] ;
- feedback form on the official website: https://www.company.rt.ru/contacts/ ;
- social networks: Twitter: https://twitter.com/Rostelecom_News ;
- VKontakte: https://vk.com/rostelecom ;
- Facebook: https://web.facebook.com/Rostelecom.Official ;
- Odnoklassniki: https://ok.ru/rostelecom.official ;
- Instagram: https://www.instagram.com/rostelecom.official/ ;
- YouTube: https://www.youtube.com/user/rostelec ;
- Flickr: https://www.flickr.com/photos/rostelecom_photostream .
Internet connection
After the application has been submitted and you have agreed on the arrival of technical specialists, the connection to the Internet will take place - they will come to you from Rostelecom and run a cable into your house.
Specialists may sometimes need access to the basement of your building, so get the keys to it from the management company or administration. The connection goes like this:
- A specialist installs the cable into your apartment.
- Connects it to a computer, laptop or router.
- Sets up the initial connection through Rostelecom services.
- Fills out the contract - you provide your passport.
Important! There is no need to pay anything personally to the technician! Moreover, they are prohibited from taking money directly! There is also no need to give the technician a copy of your passport - he only needs the data from it, nothing more.
- You sign two copies of the agreement - the specialist takes one of them for transmission to Rostelecom.
- A personal account will be printed in your contract, which must be topped up on the day of connection with the amount of the subscription fee (one month in advance) so that the Internet is not blocked.
Also, a specialist can register a personal account for you, but this service can be paid - it is better to clarify in advance whether it is included in the connection or not.
After payment, the Internet can be used in full, and it will not be blocked the next day.
Advantages of packages from Rostelecom
Let's look at a few main advantages why users choose package offers. As a result, they have become the main product of the vast majority of providers, including Rostelecom. The list of advantages is as follows:
- You can connect all the necessary services at once without separate contracts;
- Much more favorable cost than when connecting separately;
- Opportunity to save on subscription fees for mobile communications;
- The presence of many additional services that make using the tariff more convenient.
How to cancel an application
If you change your mind about connecting Rostelecom services before the technician’s visit, you can cancel the application.
Cancellation of an application is made:
- By calling the Rostelecom hotline - you need to give the application number, connection address and inform that you refuse and that the specialist does not have to come.
- At the company's offices - go in and report the same. They may require you to show your passport or tell you the reason why you are not satisfied.
Cancellation of an application is free of charge - Rostelecom does not impose any fines on you for this.
After the specialist’s visit, there is no longer any application, but there is a contract for services - and if you do not want to use Rostelecom, you will have to apply to terminate this contractual relationship.
Personal Area
A personal account has been implemented on the official website of the company. Anyone who has entered into a service agreement with Rostelecom has access to it. In the system, you can track your balance, replenish it, manage services, contact specialists, connect additional options, apply for a visit from a specialist, move, and much more.
Useful links:
- Login to the LC for Moscow residents: https://my.rt.ru/ ;
- Login to the LC for residents of other regions: https://lk.rt.ru/ ;
- Login to the personal account for legal entities: https://passport.rt.ru/ ;
- Login to the smart home account: https://lk.smarthome.rt.ru/ ;
- login to the interactive TV account: https://wink.rt.ru/ ;
- entrance to the Rostelecom Lyceum: https://lc.rt.ru/auth ;
- login to the virtual PBX personal account: https://cloudpbx.rt.ru/login/login/ ;
- Login to the video surveillance account: https://camera.rt.ru/ .
