How to contact Megafon operator support?

Megafon is one of the leading mobile operators in Russia, offering telecommunications services to individuals and legal entities, including telephone communications, Internet access, and cable television. The company's help desk advises subscribers on any questions they may have. At Megafon, the hotline operates around the clock and is ready to help customers at any time.

We recommend: Login and register your personal account

Communicate directly with a “live” dispatcher

We will give several options on how to achieve this, and which one is best is up to you to decide, depending on the situation in which you find yourself.

On-net format

The unified information service for Megafon subscribers has a short number 0500 . Calls from any number registered on the network .

By typing this combination, the voice menu is automatically activated, in which you need to select an item that allows you to contact a real operator.

Video on the topic:

Scheme: urban – Megafon

Sometimes, due to the lack of a mobile connection, you have to resort to landline telephone services. For many regional centers of Russia, telephone numbers have been established where you can reach the company's operators.

Related material: Megafon hotline contact number

Types of Megafon service support.

Alas, for the city of Moscow and its region, it is not possible to connect in a similar way to the hotline of the cellular communication company Megafon, and subscribers living in this territory have to use the line of the Megafon unified help service.

We present to your attention some telephone numbers where you can call an operator from different regional centers:

Megafon also has a single helpline number for such cases - 8800 550 0500 . Calls to it from any operator are accepted free of charge .

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Single help desk phone number.

Saint Petersburg.

Bryansk.

Kursk

Tula.

Eagle.

Ryazan.

Telephone for corporate clients.

How to contact the operator through your Personal Account on the website:

Step 1.

Step 2.

Step 3. Enter the chat.

How to dial a “live” megaphone dispatcher from another operator?

Megafon's largest competitors are companies such as Tele2, Beeline and MTS. But they can also serve well if for some reason your SIM card is blocked, and the urgent need to talk to a hotline specialist to resolve problems forces you to resort to these operators.

An operator of any mobile communication company can call the call center helpline at +7-922-111-0500 . You can call this number even from abroad.

Telephone for telecom operators.

For calls from other phones to the company, a multi-line support phone number is also open at 8-800-550-0500 . This hotline is available for calls from all over the country 24 hours a day.

Related material: SMS and online chat with a Megafon specialist

Opportunities at zero

Promised payment

To activate the service, you can:

• call the number 0006
• dial command *106#
• send an SMS indicating the amount to the number 0006
• or enter the promised payment through your personal account “Service Guide” Megafon (section “Payments”)

The service is disconnected automatically after 3 days.

From roaming, you can activate “Promised payment” only through the command *106#

Terms and rates

Call at a friend's expense

To use the call service at someone else's expense, dial 000 and the number of the called MegaFon subscriber (in the format 892ХХХХХХХ or 792ХХХХХХХХ).

Call me

To send a request for a call, dial the command *144* subscriber number# (in the format 892ХХХХХХХХ or 792ХХХХХХХХ).

Call a Megafon consultant in roaming

While staying abroad, subscribers often have questions about mobile communications, which sometimes they do not know where to ask. To avoid complications when using mobile communications while roaming, write down several combinations of numbers in your contacts book and keep them always at hand:

For reference !
When abroad, you should always adhere to the correct dialing of telephone numbers, namely, +7 should always be in front of the main combination.

Feedback form

As you already understood from the name, this option of contacting Megafon technical support online involves filling out a form consisting of 9 fields. And this was not invented for subscribers to waste their time - a structured presentation of information speeds up the processing of the request and, accordingly, reduces the response time for the sender.

How to use:

• We go to the official Megafon website.
• Scroll the screen up.
• At the bottom of the page, under the information blocks, you will see the “Support”, “Frequently Asked Questions” button, click on it.

• In the right half of the next window, in the “Didn’t find the answer?...” section, click on “Write to us.”

You can fill out the form either from a computer or from a phone.

Important: correctly selected (from the list in the form) subject of the request and a clearly formulated question is the key to ensuring that your message will immediately reach a specialist of the required profile and will be processed in a timely manner.

Other ways to connect to Megafon help desk

Not only the helpline hotline is available to Megafon users. The quickest way to resolve a question regarding communications, its technical and financial aspects, is the “Online Consultant” service . This is an online chat where you can get an answer on a given topic almost immediately.

Related material: SMS and online chat with a Megafon specialist

Photo instructions:

Step 1. Launch the application.

Login to your personal account

Step 3.

Step 4.

Step 5: Enter your question.

Also, an analogue to calls to the number 0500 can be SMS messages , which you can send to it; a short time after sending your question, a specialist from the support department will get in touch and help you figure it out.

Photo:

Contact center number for individuals.

In addition, it would be a good idea to register in your Personal Account through the company’s official website. There you can independently customize your tariff plan to your liking.

Personal advice can be obtained by visiting the nearest service office. His address can also be found on the Megafon website.

Megafon's website contains a map of the location of the telecom operator's branches.

What issues does support help with?

The main purpose of the help desk is to provide information about services to potential clients and provide consulting assistance to existing subscribers in solving problems related to the company's products.

Expert opinion

Milan

Expert in the field of mobile communications. Megafon employee.

Megafon's support service consists of several divisions, each of which quickly performs its task.

For individuals

Owners of mobile operator SIM cards contact the call center with the following questions:

1. Familiarization with the terms of service, connected tariff and subscription fee.
2. Replacing the current tariff plan with another package.
3. Block a phone number if you lose your SIM card.
4. Receiving information about the possibility of restoring a number after blocking at the initiative of the provider.
5. Order and reserve a new SIM card.
6. Requests about Internet traffic, remaining minutes and SMS.
7. Problems with the home or mobile Internet, for example: the speed has decreased, there is no access to the network.
8. Possibility of switching from 2G or 3G to 4G+.
9. Lack of communication services outside the region.
10. Login to your personal account (PA).
11. Financial difficulties:
    with account replenishment;
12. with a balance request;
13. with funds debited.
14. Applications to cancel mobile subscriptions – entertainment services and applications.

Potential clients can call the operator directly to find out information on how to switch to Megafon, keeping the number of another mobile network, as well as get acquainted with all tariffs and promotional offers for connecting to the Internet.

to corporative clients

For legal entities, the mobile operator has allocated a special line. Technical support provides business clients with advice on fixed and mobile communications and resolves issues related to concluding service contracts.

Also read: Megafon personal account for corporate clients

Remote service

This service allows you to solve most problems without visiting the office or calling technical support for Megafon corporate clients! You can manage the tariff and connected services yourself.

If you have already activated remote maintenance, do the following:

• Fill out a special template - it is in your personal account;
• Select a problem and fill out all fields of the document in detail;
• Create a new email - indicate in the body of the message the code word specified during registration;
• Send an email to [email protected]

To activate “Remote Service” you need to fill out an application and bring it to any Megafon office, you will find the application using the button below.

If you did not manage to activate the “Remote Service” service and cannot contact the Megafon corporate customer service center. You can send an official application in another way!

Contact details for various contractors

The company's website provides contact information for all contractors. Why such information? For faster communication with the right specialist. The counterparty immediately gets to the department he needs. Only now he won’t have to go through the entire journey, starting from calling a common number and ending with connecting with the right employee.

To get to the section, you must:

1. Go to the MegaFon website
2. Enter the “About the Company” section
3. Select the subsection “All about MegaFon”
4. At the bottom of the left menu, select “Contacts”

This item will open, and the subsections will contain contacts for different contractors:

• Subscribers
• Presses
• Government agencies
• Investors
• NPOs and charities
• For tenders

MegaFon cares about the convenience of not only customers, but also all counterparties. This approach will allow you to immediately find the right specialist. After all, time is the most important resource in the work of any organization.