Beeline hotline phone number
Beeline is the largest mobile operator offering its customers unlimited possibilities for using wireless communications. For the convenience of customers, there are 24-hour call centers whose employees will advise on any issue.
There are 2 telephone numbers available for individuals, by which, using the robot’s prompts, you will find answers to many questions:
- 8(800)700-06-11 - Beeline’s main hotline for contacting the operator;
- 06-11 - number for calls from a mobile phone.
A personal number has been allocated for legal entities, which allows for the fastest possible connection between corporate clients and Beeline:
- 8(800)700-06-28 — number for Beeline communications;
- 8(800)700-80-61 — assistance in case of Internet failure or incorrect operation of fixed-line communications.
How to contact a live operator?
It is possible to contact the operator using the numbers specified earlier. To do this, you need to go to the appropriate section through the voice menu. For example, your question concerns finance, and you have not found a ready answer, then the system will offer to contact the consultant directly by clicking on a certain button (usually you need to click on the number “0”). The call will be made completely free of charge. You can consult with a real specialist around the clock.
Technical support in international and long-distance roaming
Subscribers who travel out of town or to another country are provided with a special Beeline hotline number to interact with the call center. For Beeline callers, the connection and conversation will be completely free. But if the client uses any other number, then the cost will be set according to the current tariff of the operator from whose number the roaming call was made. To find out the exact cost, you need to study the tariffs.
Commands and numbers for connecting tariffs
Of course, for connecting tariffs and options, commands and service numbers, Beeline has much more than is presented below. However, we invite you to familiarize yourself with the top-end television system products, which are extremely popular throughout Russia.
TP
- “Per-second” – to turn it on, call 0674100200;
- “Internet forever” – call 06740999;
- “0 doubts” – to connect, dial 067410222;
- “Welcome” – activated by calling 0674102013;
- “Vseshechka” - to connect, call 067400112.
In addition, TP of the “Everything” family can be connected by calls to the following service numbers:
- «200» – 067410260;
- «300» – 0674003333;
- «400» – 067410255;
- «500» – 067410255;
- «600» – 067410256;
- «1000» – 0674005555;
- «1200» – 067410257.
Options
- “Happy time” –*805#;
- “Mobile payments” – *110*271#;
- “Always in the know plus” – *110*1061#;
- “Easy roaming” – *110*9991#;
- “Call forwarding” – *110*031#;
- “Coordinator” – 0665;
- "Locator" - 09853;
- “Hello” – 0770;
- “Chameleon” – *110*21#;
- “Black List” – *110*771#;
- “Speed extension” – 1 GB – *115*121#, 3 GB – *115*122#;
- “Automatic speed extension” – *115*23#;
- “Your country” – *110*0021#;
- “Planet 0” – *110*331#;
- “Your planet” – *110*0071#.
Beeline home internet and television hotline numbers
A separate Beeline service is providing access to high-speed home Internet and television. To consult on the nuances of using these services, clients are offered another contact. The convenience of a private room can be appreciated after the first call. Specialists in the required field will advise you on all the points regarding the malfunction of the TV. By phone, you can get tips on setting up your router. And if you dial, you can find out how to reconfigure your mobile Internet connection.
Service commands
It is also necessary to know the combinations of numbers to call service commands. Thus, you can quickly check how much money is left in your account, get information about the options activated on the number, as well as the connected tariff.
| Numbers | Description |
| *102 # or 06 97 | Checking account status (prepayment) |
| #102 # | Checking balance for phones that do not support messages in Cyrillic |
| *110*321 # | Check balance (if you use a postpaid tariff) |
| #106#, #107# or #108# | If your phone does not support messages in Cyrillic |
| *110*06 # | Remaining free SMS and minutes in the package |
| *110*04 # | How much will you need to pay for the services used (postpaid payment system) |
| 06 40 44 | Topping up another subscriber's account (using a prepaid payment system) |
| *110*09 # | Services that are currently activated on your number |
| *110*05 # | The tariff that is currently set on your SIM card |
| 064 09 | Other user's account information |
The short USSD commands developed by Beeline are especially useful to know, because often when there is no access to the Internet and there are no service offices nearby, calling a toll-free service number is the only way out.
In addition, they are free for everyone, regardless of whether Moscow is your region of residence or Chelyabinsk. The only thing for which funds can be withdrawn is the direct use or connection of a tariff or service.
Internet support hotline
When it is not possible to call an operator, you can get advice online. To do this, you log into your account via mobile or computer and go to chat with technical support representatives.
In the chat, you ask questions of interest, and the system analyzes them. If the required answers are in the database, then the robot will respond with an already created message. But if there is no answer to your question, then a real consultant will join the dialogue. You can also order feedback by indicating your mobile number to call.
Additional commands
Below is a list of additional useful queries:
| MMS balance | *105# |
| Available SMS | *106# |
| Priority number | *110*081# |
| Three priority numbers | *110*083# |
| Geodata | *107# |
| Account status on packages | *108# |
| Depositing funds | *101*code# |
| Mobile operator course | *110*00# |
| Tariff plan | *110*09# |
| "Stay in touch" | *110*401# |
| Activation "Call back" | *144*phone number# |
| Request “Money transfer” | *145*phone number*amount# |
| Making a call at the expense of the answerer | 05050 subscriber number |
| "Top up my account" service | *143*phone number# |
| Request "Trust payment" | *141# |
| Service "Have a contact" | *110*4021# |
| Report a new contact | *270*previous number# |
| Anti-determinant | *110*071# |
| Disabling the anti-determination | *110*070# |
| Login to chat | *110*511# |
| Find out IMEI | *#06# |
| Settings | *3001#12345#* |
| Request settings | *#21# |
| Protection from intruders | 068044 |
| Data about mobile Internet, available promotions | 0717 |
| List of options in case of lack of funds in the account | 064012 |
| Updating all kinds of functions | 0606 |
| List of combinations for connecting additional Beeline services | 0604 |
Beeline hotline menu structure
- 1. If you want to become a client of the company. 1. Go to Beeline with your number.
- 2. Our tariffs.
- 3. Mobile Internet.
- 4. Our services. 1. Actions at zero.
- 2. Discounts in roaming.
- 3. Beautiful numbers, set hits instead of dial tone, be aware of missed calls.
- 1. Tariff proposals. 1. Tariffs “All”.
- 1. Highway option free for a week.
- 1. Block the number. 1. Block the number you are calling from.
- 1. Unblock the number you are calling from.
- 0. Consultation with a roaming specialist.
- 1. Familiarize yourself with call tariffs.
- 1. Connect. 1. Connect to the service.
- 1. Connect. 1. Connect to the service.
- 1. Opportunities with zero balance. 1. Read more about.
- 1. Get access to your personal account. 1. Receive an SMS with a link to a site where you can fill out an application to gain access to your personal account.
- 0. Help from a specialist.
- 1. Find out how to access international communications. 1. Receive an SMS with a link to the connection letter form.
- 1. Connect a package of 3 services.
- 1. Find out your balance, when and how much to pay. Enter your personal account number.
- 1. You use a Wi-fi router. 1. Self-diagnosis.
- 1. Self-diagnosis.
- 1. A new TV set-top box has been delivered to you.
- 1. Broadcast control.
- 1. Information about connecting to AutoPay.
Alternative channels of communication with the operator
Your cellular, internet and TV provider has . This reduces the time it takes to reach an operator, and it is provided free of charge. To use it:
- Dial 0611 from your mobile number.
- Listen to the answering machine completely and press the “1” button.
- After some time, a Beeline support specialist will call you back.
There are other ways to communicate with support staff without using calls. The following methods are proposed for this:
- Beeline chat on the website www.beeline.ru, as well as in the application. The latter option places the Chat icon on the home screen.
- To do this, open the messenger and add Beeline number 89686000611.
- Email to which you can send a question, request or complaint. Use addresses –, or [email protected]
What issues can experts help with?
A hotline is a remote customer service system that allows you to solve absolutely all customer issues. This means that by calling the operator, you will receive full consultation in any area of service. Therefore, if you encounter any difficulties, dial the hotline instead of trying to solve the problem yourself if the breakdown is directly related to the operation of the network, Internet or television.
Important condition! To receive competent advice as quickly as possible, you should dial the number of the technical support that understands the issue that is important to you.
Additional
The list of mobile operator services is so extensive that the question arises - how to remember them all? This is completely optional. The main thing is to remember the request *111#. This command gives access to the control center:
- Statement of financial condition - *110*321#.
- Home Internet management - *115*361# for 7 days and *115*261# for 30 days.
- Activation of emergency - *110*771#, entry - *110*771*subscriber number#, deletion - *110*772#, list of entered subscribers - *110*773#, calls from subscribers - *110*775#.
- To expand the territorial coverage of the package and use the World Wide Web in other areas - *115*361# for 7 days and *115*261# for 30 days.
- Buy additional gigabytes to use high-speed Internet - *115*121# to purchase 1 GB or *115*122# for an additional 4 GB.
- To pay utility bills, tickets, internet from your phone account, just dial *110*271#.
- Receive voice messages when the subscriber is unavailable - *110*1061#. Disable the option - *110*1062#.
- Connecting a ringtone instead of beeps - 0770. Deactivation - 0674090770.
- If a subscriber leaves his region, but wants to use his own tariff plan, he should dial the short combination - *110*241#. To disable this feature - *110*240.
- “Chameleon” - the appearance of various news on the screen throughout the day. The service is free. A fee is charged only for connecting certain entertainment and news channels. To disable, use the command *110*20#.
USSD Push is similar to the Chameleon option. The only difference is that news messages and new entertainment appear on your mobile phone once a month, regardless of the tariff. The user does not pay for incoming Push messages. Funds are withdrawn when using the offered service. The amount of funds required is usually indicated in the header of the pop-up message. The option can be easily disabled using the “Disable” button in the received message.
“USSD tails” - the mobile operator’s team provides text messages about services and various opportunities. You can connect directly from incoming messages. An easy way to confirm is to click “Reply” and send a one (to connect) or a two (to receive extended information).
The subscriber receives “tails” with a USSD request. When connecting to the service, the system may request repeated confirmation.
Where else can you complain?
If the complaint correspondence with the company does not lead to the desired results, the subscriber can contact the following authorities:
- Roskomnazor – on issues of communication quality (rkn.gov.ru/treatments/ask-question).
- Rospotrebnadzor - in case of violation of the terms of the subscription agreement.
- Federal Antimonopoly Committee - if the cost of services is too high.
- Prosecutor's office - if the problem is related to the unauthorized movement of funds in the subscriber's account.
If a complaint against Beeline to Rospotrebnadzor or other authorities does not bring a positive result, then you can defend your rights in court.
As a rule, writing a complaint to Beeline is quite simple. For clients of this company, all opportunities are provided to resolve any problem or conflict in the shortest possible time and at minimal cost. The most convenient way is an electronic complaint, but if the problem is not solved or the complaint is ignored, it is better to submit complaints in paper form, with a mandatory deadline. A documentary appeal will allow you to more fully confirm and defend your rights if the issue has to be resolved in court.
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