How to contact the Beeline operator by phone support

About Beeline

Beeline technical support is available to its users around the clock.
The use of the Beeline trademark began in 1993. The company’s activities include telecommunications services, cellular communications, and provision of access to high-speed Internet. In addition, Beeline has an online store that presents various technical products - from gadgets to computers.

In order to fully comply with the wishes of customers and help them resolve emerging problems, the company has organized a 24-hour help desk. Both registered and potential subscribers can use its services.

Send a question by email

When you have a non-urgent question, you can ask a support center consultant by email. If problems arise with the operation of cellular communications, USB modem or mobile traffic, a letter can be sent by mail to otvet @ beeline. ru.

Problems arising with Wi-Fi connection can be sent to support @ beelinewifi. ru. If you need to get answers on various services and options related to home use: television, home telephone, wired Internet, then you can send an email to internet @ beeline. ru.

Beeline hotline numbers

Users can independently get answers to many questions using short numbers or USSD commands.

For individuals

The main Beeline hotline is available at 8 (800) 700-06-11. The call is not paid if made from the territory of the Russian Federation.

Using a mobile phone with a Beeline SIM card, you can contact a consultant for free by dialing the short number 0601. This option is not available for other telecom operators.

+7 This number can be used from a landline phone.

Main hotline number.

For business clients

Legal entities are provided with a separate number: 8 (800) 700-06-28.

It can be used, for example, when the account runs out of money or there are problems with communication or Internet access.

In addition, applications for this number are accepted from applicants for the status of Beeline corporate client.

For VIP subscribers

Beeline users who participate in the bonus savings program can receive reference information free of charge in the accelerated communication mode by calling 0654.

When a premium or corporate client calls 0611, the connection to the operator will occur immediately, bypassing the auto-informer service.

Roaming and other services

Abroad, Beeline specialists recommend using direct chat in the mobile application. Traffic will not be wasted when connected to wi-fi. Using communication services when traveling around the Russian Federation allows you to dial to 0611. The exception is the Republic of Crimea and the city of Sevastopol.

In other cases, you need to call +7(495)797 27 27. The call is free only from Beeline. In other situations, funds written off for communication services are already calculated according to the tariff of a specific operator. They may be different. Outside Russia, you will not be able to get through by other means.

How to communicate with a live operator

This task will be accomplished by using one of the telephone numbers of the unified hotline: 8 (800) 700-06-11/0611.

After listening to the autoinformer, you can go to the required section. If there is no ready answer in the database, the system will offer to connect directly with the employee.

Sometimes users note that this method does not work. There is another one - you need to call 8 (800) 700-06-11 and press 0 until you are connected to a help center employee.

There are numbers without an answering machine: 8 (800) 700-83-78 and (free for Beeline SIM card holders).

Via SMS

This is an ideal option for those who are used to saving their time. The subscriber will not need to call the operator, and then they will talk to him. He can simply describe the essence of his problem in an SMS message and send it to number 0622. As a rule, the answer comes in a maximum of an hour. However, you need to know that you can use this service only until 22-00 Moscow time.

Communication with the Beeline online store

If you have any questions regarding products from the Beeline online store, you can call the office located in the capital using the number. In addition, the following email addresses are available to the company's clients: [email protected] or [email protected]

0070 - this short number can be used by subscribers of the Beeline telecom operator from a mobile phone.

You can contact the online store by phone, email or short code.

Calls are only possible from mobile operators; calls are made free of charge. If the call center number is not available, use . To do this you need:

• Dial 0611;
• Wait until the waiting period ends;
• Click the number “1”;
• A specialist will call you back soon.

In addition, you can write to the support service using this number.

• Open the SMS creation menu;
• Enter your question in the text field;
• Enter 0611 as the recipient;
• Send. After some time you will receive a response message.

Consultations available

By contacting the help center, you can:

• find out information about tariffs;
• get acquainted with the current balance status, traffic balance, availability of bonuses;
• find out how to connect or disconnect any service, as well as the terms of its use;
• find out how a SIM card is blocked;
• get information about SMS or MMS settings;
• order call details.

This is just an approximate list of issues that can be resolved by contacting technical support.

How to find out why Beeline withdraws money

Very often, subscribers complain about their mobile operators for debiting money from their accounts. But people sometimes forget about plug-in options and activation of services using short SMS numbers. By activating this or that option, we subscribe to automatic debiting of the balance from our mobile accounts. How to disable all these services.

Causes

First, let's figure out why money is withdrawn from Beeline and what to do. There may be several reasons - we will give the most important ones:

• There is not enough information about the tariff. When purchasing a tariff plan, you must carefully read the terms of service - some options may cost significantly more than you expect;
• Paid services and subscriptions. If funds are constantly debited from your account, it may be due to paid content. Some users subscribe to newsletters that cost a certain amount. Some activate subscriptions accidentally - when clicking on dubious links or responding to SMS;
• Debt on other SIM cards. If you have several numbers on your passport, funds may be debited from one SIM card to pay off the debt on the balance of another SIM card.

We figured out the main reasons why money disappears from a Beeline phone. Let's figure out how to find out where the funds went missing.

Detailing

If Beeline withdraws money every day, it is worth ordering details - there are several ways to get a brief information certificate:

1. Open your smartphone keyboard;
2. Dial *122#;
3. Click the call icon;
4. You will receive an SMS with information about the last five debits. This option is called "Easy Control".

There is another way to see what the money was withdrawn for on Beeline:

1. Open the official website and log in;

2. Find the “Detailing” tab;

3. Select the review period;

4. Determine the desired document format and click on the “Save details” icon.

You can also order details:

• By calling 0611;
• In any sales and service office.

Paid subscriptions

Do you think Beeline is stealing money? There is a way to check for paid subscriptions:

1. Open the digital set;
2. Enter the combination *110*09#;
3. Press the call button;
4. An SMS message will be sent to your mobile phone with information about connected paid services and the cost of each option.

You can check what you were charged for using another command:

1. Dial *111#;
2. Press the call button;
3. A menu will open - opposite each service there will be information on how to disable it and price information.

Also watch the video on how to disable paid subscriptions so that money does not leave your account.

Are you sure that funds are debited from your account just like that? Call support:

1. Dial or 0611;
2. Wait to connect with a specialist and ask a question.

How to disable additional services

First, you need to find out why exactly money is constantly being charged from your account. After receiving the SMS, you will also receive deactivation codes for paid services. But it will be easier for you to do all this by logging into your personal account. You also need to find out more about the tariff that you have subscribed to; perhaps you yourself, without knowing it, are paying a subscription fee.

How to protect yourself

• Publish your mobile phone numbers only on trusted sources, otherwise scammers may use them,
• Never send SMS to short numbers of dubious origin,
• When connecting any option, read the terms and conditions.
• Never sign up for mobile subscriptions again,
• You can catch scammers. By pinning your phone number in order to log in to dubious resources.

Tips for optimizing spending

Let's give some useful tips - you no longer have to worry about how to find out where Beeline's money went:

• Once a week, order invoice details;
• Never connect unverified services;
• Carefully study the information about the connected options;
• Do not respond to SMS and calls from unknown numbers;
• Do not open unverified or questionable links.

That's all, now you know why money is written off from your account, from your bank card and how to solve the problem. Your balance is reliably protected from attacks by third-party services - be careful and monitor the status of your account on an ongoing basis so that the money does not go anywhere.

What questions can technical support not help you with?

The call center ignores all sorts of provocative questions regarding activities prohibited by law.

Technical support staff may have difficulties if the user asks a poorly worded question.

You can get a competent answer by immediately selecting the desired section. The same applies to telephone numbers, which are divided by type of company activity.

If the user requests personal information, he must be prepared for the operator to request his passport information. All conversations between users and consultants are recorded.

Order a call back

It often happens that a subscriber cannot directly contact a technical support employee due to his heavy workload. Therefore, the company has provided the possibility for a subscriber to leave a request with a request to make a call back when the dispatcher is free. To do this, you need to call 0611, hear the voice of the answering machine and press the number “1”. Activation will occur.

However, it only applies if all employees are busy at the time. If you have access to the World Wide Web, then on the official Internet resource there is another opportunity to communicate with the operator. There you can place an order for a call back using the contact form. You must indicate your email, your phone number, as well as your first and last name.

The comment column indicates the problem you want to solve. This is to speed up your consultation. This callback method is not the fastest when compared to calling a short number.

Response time and operator competence

Subscribers calling technical support first have the opportunity to listen to the autoinformer. If, after listing the voice menu items, there is no connection with the consultant, this means that all help desk employees are busy. This situation is typical during the day.

To obtain the information of interest, the user will have to wait 5-10 minutes until one of the workers is free. A client who sends an SMS to a technical support short number will wait approximately the same amount of time.

Alternative solutions to the problem

Despite all the above methods, most often it is not possible to get on the direct line. The center cannot cope with the huge load and is forced to reject incoming calls. Today, the company is actively implementing a new idea of ​​providing technical support to customers. Its goal is to reduce the load on Contact Centers by reducing the number of incoming calls and teaching consumers independence. There are several convenient and customer-focused methods:

1. Automatic robot (autoinformer).
2. SMS correspondence.
3. Chat with a company employee on the contact page.
4. LC (user's account).
5. Correspondence by email.

By choosing one of the proposed options, you will definitely be able to achieve results.

Helpful 18

Alternative methods of communication

You don't have to use your phone to get the advice you need. There are other ways to communicate.

Chat with a specialist

A Beeline network subscriber can obtain reference information by logging into his personal account on the company’s official website (or mobile application). The user must find a chat with a specialist and then describe the problem. The system will automatically search for a similar request option. When it is found, the response information will be provided to the user. Otherwise, you will be connected to a consultant.

On the main page of the official website in the upper right corner there is an icon that will open access to the chat.

You can also contact a specialist via chat on the official website.

WhatsApp

The opportunity to use the messenger for consultations became available to Beeline clients in 2021. Subscribers have access to the number +7(968) 600-06-11 to chat with a specialist. You can ask for help free of charge and around the clock.

SMS

When you can’t talk to a consultant because the communication line is overloaded, you can order a call back. You will need to send an SMS to the short help desk number - 0611.

Email

Beeline has several postal addresses, divided by area of ​​responsibility for a particular problem.

The main email for the unified help center is [email protected]

Formal requests should be sent to [email protected]

Questions from potential buyers of the Beeline online store can be sent to:

If the problems concern the Internet, then [email protected]

Social media

Representatives of the Beeline company provide consultations on the following social networks: Odnoklassniki, Facebook, VKontakte. Consultants respond promptly.

Users who are interested in news or promotions can visit the company's microblog on Twitter.

Service center

There are 2 Beeline customer service centers in Moscow, where you can solve problems related to technical devices (routers, modems, etc.).

One of them is located near the Smolenskaya metro station. You can contact us at +7(499) 952-57-76.

The other one is located near the Kurskaya metro station. Phone for inquiries: +7(495) 782-32-22.

Where can I write a complaint about Beeline?

Can Beeline subscribers write a complaint and talk about the poor quality of the services they receive? We will answer this question and tell you about all the options that are available to the user.

general information

Anyone can leave a complaint on the official Beeline website - below we will tell you how this is done, but first we will discuss why the option may be needed. Any subscriber sometimes encounters problems and malfunctions - even large companies are not immune from this.

The desire to file a complaint against the operator in some cases is quite understandable. Let's take a quick look at the reasons for filing an application:

• Poor quality of mobile communications;
• Excessive spending of funds from the subscriber’s balance;
• Illegal blocking of a personal account;
• Excessive number of incoming mailings;
• Presence of complaints about the quality of service in sales offices;
• Poor quality of services provided by technical support;
• Incompetence of hotline staff;
• The company’s refusal to terminate the contract for the provision of communication services;
• Violation of user rights according to the legislation of the Russian Federation.

Beeline hotline menu structure

The automated system consists of several main thematic information blocks. They have their own nested clauses, which are divided into subclauses.

The first thematic block is intended for potential clients of the company. The second section contains answers to questions about an existing Beeline number. The third tells you how to block or unlock a SIM card. The fourth section contains information about roaming. The fifth block is dedicated to the company's services.

By typing the numbers corresponding to the system prompts, you can find out the necessary information.

How to contact a specialist directly

tries to solve customer problems without directly contacting operators, through an official Internet resource, by phone with an answering machine, using online instructions, etc. This is done in order to relieve them from numerous calls related to simple questions.

The company's customer service department receives a load that is difficult to handle. Subscribers often receive questions that the automated informer cannot resolve. In order not to contact the service office and not waste time on this, you need to familiarize yourself with the methods of communicating directly with a cellular network consultant.

List of toll-free numbers

In addition to those indicated, Beeline provides its customers with a number of other numbers that allow them to simplify service and immediately get to the right specialist.

• 88007002111 – to solve difficulties with the router and wi-fi connection.
• 88007008000 – in case of problems with wired Internet and digital television.
• 88007000080 – interruptions in the operation of the USB modem.
• 88007009966 – special number for light Internet and home phone users.
• +74959748888 – this number can be used by clients in roaming.
• 88001234567 – comprehensive mobile Internet service.
• 88007007007 and 88007000628 – support telephone numbers for corporate clients.

A call to each of the indicated numbers will speed up the process of solving any problem and will give a more accurate and detailed answer to your question.

Help from specialists

If struggling with difficulties on your own does not bring the desired result, you can try contacting specialists. The Beeline unified help service is not limited to operators who can be contacted by phone, it is much broader. To get help you can:

• call a short number;
• dial a special number to resolve a specific issue;
• contact a company employee via chat;
• fill out the application form on the official website;
• write in one of the official groups on the social network.

The choice of the final option depends only on the wishes and capabilities of the person applying, and the quality of the final result is equally high when using any method of communication with support.

Chat with a consultant

Another way to quickly communicate with the company’s operator is to communicate through correspondence, which is organized by the cellular network for the convenience of subscribers in solving various issues and problems. To do this, you need to go to the official Beeline Internet resource on the contacts page. It has a window called “Chat with a specialist.”

You need to click on it and a special contact form will open. It is an online technical support organized as a chat, that is, correspondence with a specialist via text messages. In this form you will need to enter your data in order to communicate with a specialist. When entering a question, the answer usually comes quickly, sometimes you need to wait about 2-3 minutes.