Beeline hotline: phone number, email. mail, chat and sms

Beeline has created many automatic services that help you find answers to questions without the help of a consultant. Not all problems can be solved this way.

If you need a Beeline hotline , you can reach the service in several ways. It all depends on the service and the location of the subscriber.

Beeline hotline numbers

There are two main dialing methods:

1) Questions about all services - 8 800 700 0611. Available from anywhere in the Russian Federation, from mobile phones of different operators. A caller from a Beeline number is first asked to use the autoinformer.

If the proposed menu does not contain the necessary information, the call will be switched to the operator. The first one available will answer. The line is often heavily overloaded and you have to wait for a response. To get through faster, it is better to use a third-party cellular number or a regular (landline) number.

Beeline subscribers, is 0611. You will not be able to call it from another mobile operator. This also applies to regular phones. Coverage area matters. While abroad, you will not be able to use the short hotline number.

The call is automatically transferred to the voice assistant. Following the instructions of the “consultant”, you must press the appropriate buttons in the given sequence.

Calls are only possible from mobile operators; calls are made free of charge. If the call center number is not available, use . To do this you need:

Dial 0611;
Wait until the waiting period ends;
Click the number “1”;
A specialist will call you back soon.

In addition, you can write to the support service using this number.

Open the SMS creation menu;
Enter your question in the text field;
Enter 0611 as the recipient;
Send. After some time you will receive a response message.

Roaming and other services

Abroad, Beeline specialists recommend using direct chat in the mobile application. Traffic will not be wasted when connected to wi-fi. Using communication services when traveling around the Russian Federation allows you to dial to 0611. The exception is the Republic of Crimea and the city of Sevastopol.

In other cases, you need to call +7(495)797 27 27. The call is free only from Beeline. In other situations, funds written off for communication services are already calculated according to the tariff of a specific operator. They may be different. Outside Russia, you will not be able to get through by other means.

Beeline operator numbers for different situations

Depending on your location, as well as the topic of the issue, it is better to contact specific operator services. To resolve certain issues, there are separate telephone lines:

You can consult the tariffs and check the connectivity by dialing the number.
Questions related to the operation and maintenance of the Beeline USB modem should be addressed to the phone number.
Use your phone for wireless Internet settings.
If you need to get system settings for mobile media, call the number.
If you need help from an operator and you are abroad, you can call +7 (495) 974-88-88 from any phone.

Other communication methods (chat, SMS, mail)

Alternative ways to contact support without live communication are the following:

Write an existing question to a consultant on the social networks Odnoklassniki, Facebook, VKontakte. On the official website at the bottom of the page there are corresponding active buttons. You need to click on the desired one and an automatic transition to the social network will occur.

Send your question to the operator via SMS or “order” a call back to 0611. Using a short number, as noted earlier, there is a voice assistant and the ability to wait for the first available operator.

Send an email to:

[email protected] and for general questions
[email protected] - television/home Internet;
[email protected] - mobile communications for legal entities;
[email protected] - connection/maintenance of fixed-line communications;
[email protected] - Internet/wi-fi;
[email protected] - online store.

You must write to the email address responsible for the specific service. Specialists, of course, can indicate a specific addressee in their response letter, but if the problem concerns TV, it is better to immediately write to the appropriate e-mail.

Other ways to contact the Beeline operator

There is another quick and modern way to contact the Beeline customer service center: chat with the electronic assistant. There you can get information much faster than by phone.

On the main screen of the official website, in the top menu, find the inconspicuous chat icon:

Next, the system will prompt you to enter the subject of the request, phone number, name and control code from the picture.

Now you can ask a question.

True, communicating with an electronic bot is still not like talking with a real person, but sometimes it can provide useful information.

Important!
If you want to chat with a consultant, and not a mobile “bot,” then simply write “live operator” in your message. Connect the system with a specialist as soon as a free consultant becomes available. Here, as when calling the support number, the wait can be a long period of time.

For Internet and television Beeline

For questions regarding these services, you need to call a separate subscriber line. All phones start with 8 800 700 ****, but the last four digits depend on which service they use:

technical support for wireless Internet clients - 2111;
USB modems, mobile Internet - 0080;
connection/service of regular telephones - 9966;
Beeline call center for home Internet and television - 8378;
online store -5725.

The call is made directly. Operators respond within a few minutes. There is no voice menu.

How else can I contact Beeline support?

If you don’t have the time and desire to wait for an operator’s response and wander through the voice menu, you can use one of the alternative methods of contacting support.

1) Leave a request for a call back from a technical support center consultant, an answer to a question by email, or a chat with a specialist via the Beeline website. On any page of the site at the very top, on the right, there is a link “Ask a question” - click on it and select the desired item.

In the “feedback” section, you can write your question, detailing all the nuances, and choose how it would be more convenient for you to receive an answer - you can enter your phone number and choose a time for a Beeline support specialist to call you when it is convenient for you . Or, you can enter your email address and a reply will be sent to you.
In the “chat with a specialist” section, you can write to the support service in real time where a specialist will answer immediately, you can ask all the questions you are interested in, and he will respond promptly. After the conversation, you can evaluate his work and save the correspondence to your computer.

2) Write your question by email to Beeline technical support. There are also separate addresses for support services for various services:

For questions regarding mobile communications, mobile Internet or USB modem
For questions about Wi-Fi Internet from Beeline: [email protected]
For questions via home phone, internet or digital television

3) Write your question to the SMS support center. To do this, write and send your question via SMS to number 0611 - they will answer you within a few minutes.

In addition, you can always contact one of the company’s many offices - customer service and support consultants regularly undergo training and advanced training, and they will be happy to help you set up your phone, change your tariff plan, connect and disconnect services, in general, they will do everything to ensure that you stay happy with Beeline.

Online support

It is not necessary to expect a “live” consultant. You can send a request through your personal account on the website or mobile application, starting a conversation with the operator through the appropriate menu.

To use help, you must log in. Unregistered users can leave their data and questions through the electronic assistant. The option is available on the website. There is a chat icon in the upper right corner, you need to click on it.

Don't forget about the "questions and answers" section. Here are the solutions to the most popular queries from cellular users. Some options may help without you having to call. The main thing is to have access to the Internet and go to the appropriate section.

What to do if you can’t get through on the phone

If you are unable to contact consultants by telephone, do not despair. The operator provides many opportunities to seek qualified assistance. Let's briefly look at them all.

Chat

To chat with a consultant online, you can use a text messaging service, available in two options.

On the site:

Open the official resource;
At the top of the site, find the message icon;
Click on it;
Enter your name, mobile number and verification code;

Start communicating.

In the application:

Open the smartphone program;
On the main screen, click on the “Chat” button;
Specify the category of questions and start communicating.

Email

To submit suggestions, complaints and questions, you can:

Open creation of a new email;
Specify as recipient;
Enter your text and send.

A separate article will tell you how to terminate a contract with Beeline if you have made such a decision.

Service center

If you would like to receive a personal consultation, you must:

Open the official website;
Select your city of residence;
On the site page, click Map and Coverage
Find the nearest one and go visit.

Response time and specialist competence

Beeline helpline available . There are no days off or work breaks. It is quite difficult to reach the hotline. You will have to be patient until a “live” operator is available. Peak load occurs on weekends and holidays.

When leaving a request for a call back on 0611, on average you have to wait from 1 to 2 hours. Replies to email usually come almost immediately, but specialists have a work schedule.

To relieve lines, the operator has developed many services without the participation of the human factor, so instant assistance from a specialist cannot always be obtained.

Contacts

The “contact” section contains a complete list of dial-up numbers. All major telephone numbers for various services are listed here. To enter it, you need to click on the corresponding button in the bottom menu on the official website of the mobile operator.

There are “specific” requests or controversial situations that cannot be resolved through an electronic assistant or consultant. In this case, you need to go to the nearest office. In “contacts” you can see the location of the nearest one on a map.

Beeline offices in Moscow, in the Moscow region and in Russian cities

Beeline offices are a whole network of service salons throughout Russia. Each city has a central office where you can resolve any issues. Select the city you are interested in from the list below.