To help its customers, Rostelecom has created an operational user support service. It not only accepts applications for installation or configuration of communications, but also answers the most pressing questions of users. Technical support staff work around the clock. Separate numbers are provided for different questions and categories of users. Among them there are also short ones designed for calls from a Rostelecom home phone.
To connect to the Internet, telephony or television, the client does not have to go to the provider’s office. You can order a visit from specialists to connect to the desired address online. Specialists transfer the client to a manager responsible for drawing up a contract for communication services.
General Rostelecom support numbers
When you can’t solve the problem yourself, the best solution is to get advice from a telecom operator specialist. Large call centers operate in large cities, collecting applications from all settlements in the region. For the convenience of users, the developers have allocated their own phone number for each service and appointed specialists responsible for specific tasks.
Dividing the support service into many departments allows users to solve problems within a few minutes. Rostelecom main technical support numbers:
- 8-800-100-08-00 – it is used for questions about connecting services;
- 8-800-181-18-30 – number for consulting already connected subscribers on technical issues.
Each region has its own numbers separately. They can be found on the official website of Rostelecom – rt.ru. When going to the main page of the resource, it redirects clients to subsections, depending on the location. For example, if you go to the website of a provider from the Moscow region, you will automatically end up at https://mosoblast.rt.ru.
Contact the Rostelecom office in Lipetsk - when required
In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.
At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.
Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.
The page contains all addresses and phone numbers of Rostelecom in Lipetsk. This information was taken from the official website of the provider.
Short numbers
List of operator short numbers with task descriptions:
- You can find out the number's balance by dialing the combination 118-88.
- To consult with a specialist from the Rostelecom repair bureau, you need to call 118-25. This number is intended to call a specialist if the equipment fails or there is a wiring fault.
- Home phone subscribers can order international and long-distance calls by calling 118-71.
- You can contact a specialist at the free help desk by dialing 118-09. Paid service is available by calling 118-99.
For each region, the numbers may differ, so information on a specific city should be viewed on the company’s official website. They are usually at the top of the page.
How to call the Rostelecom operator from a mobile phone
A call to technical support can be caused by various reasons. Using the services of a provider, sooner or later you may encounter some difficulties or the need to clarify information. Often requests to the contact center are received on the following topics:
- Clarification of terms of tariffs and services.
- Enable/disable additional options.
- Problems with Internet data transfer speed.
- Router problems.
- Calling repair specialists, etc.
Almost any question can be addressed to the company’s support service. Calls are accepted here around the clock, and calls are available in two options:
- From a landline number.
- From a mobile phone.
Alternative ways to contact Rostelecom support
Sometimes you can’t get through to Rostelecom. If you don’t have time to wait for a response from a free operator, you can leave a request on the company’s official resource at lk.rt.ru/?action=feedBack. To get help, just fill out a few fields. The consultant will call you back to the number you left within an hour.
Rostelecom provides comprehensive services to its customers using main and additional numbers. To always stay in touch with consumers, the company has developed a free consultation system for subscribers from anywhere in the country.
READ What to do if your home phone from Rostelecom does not work?
Instructions - how to find a support number for your region on the official Rostelecom website:
- Follow the link https://rt.ru.
- Open a list of cities - the button is located at the top of the site.
- Select your locality or region from those proposed. Hot support phone numbers and other contacts will be updated on the website.
On average, call center operators answer a customer’s call within 1 minute. The user can contact us regarding service, setting up the Internet or television, or choosing the best tariff. If the manager cannot answer a question or solve the subscriber’s current problem, he redirects the call to an employee of the required department.
Support from Rostelecom for legal entities
Individual entrepreneurs in Moscow call the number for communication issues. Each region has its own support number. On what questions can you contact Rostelecom specialists to receive feedback:
- Issues of organizing uninterrupted communication for business. This parameter affects the work of any company and affects the quality of its services. All issues regarding connection and quality of services provided are resolved by Rostelecom employees as quickly as possible.
- Business Online support. This solution was designed to quickly eliminate downtime caused by equipment malfunction.
- General issues. All Rostelecom subscribers receive up-to-date information on new tariffs and terms of service.
A support employee can tell you about using your personal account, track your accounts online, or help you register in the system.
There are questions that a specialist cannot answer online. It concerns serious technical failures of the router or other equipment. In this case, the presence of a repair and adjustment specialist is necessary.
—Important— In order to get help from a Rostelecom employee as quickly as possible, you should make a list of questions regarding the current situation or difficult situation in advance.
Individual entrepreneurs can call support at 8. This is convenient for business owners who urgently need to solve problems that have arisen with the provision of communication services. Consultation and assistance can be obtained at any time of the day.
Addresses
Lipetsk, st. Sovetskaya 66
Mon – Sun: 09:00 – 22:00, without a break
Lipetsk, st. Valentina Tereshkova 35a
Mon – Sun: 08:00 – 20:00, without break
The office for people with disabilities is equipped with convenient entrances and calling buttons.
There is no sale of equipment at the office serving individuals. The offices should be contacted:
- If you want to apply to connect a new service (please note that this can be done online);
- To get a consultation;
- Pay for the service;
- Find out why, for example, the connected service does not work.
Termination of contracts and their conclusion also requires coming to the Rostelecom office.
Features of contacting Rostelecom support service
You can call general Rostelecom numbers from a smartphone or landline. In addition to connecting home numbers, the company offers favorable rates for mobile communications.
Features of communication with Rostelecom technical support:
- To save time, it is better to contact a specific service department. Otherwise, the operator will redirect you to another manager, which will increase the waiting time.
- You need to find out the essence of the problem in advance and check the obvious solutions - reboot the router or turn it off and then reconnect the communication cable. Only after these manipulations should you call support.
- Before calling, you can look at the list of the most popular questions - it is located on the provider’s website.
READ 7 ways to find out your mobile number in Rostelecom
Using the general number, the subscriber can receive a personal account statement or find out about expenses for previous months of using the company’s services. During the communication process, the consultant informs about current promotions and discounts, and can provide up-to-date information on service. If you are roaming, dial +7 800 181-1888. This is the mobile phone number of the operator.
—Important— Separate communication lines are provided for individuals and organizations.
When calling the provider, the user spends a minimum of time waiting for a specialist to answer. Operators quickly resolve subscriber problems. This is possible thanks to the Rostelecom multi-channel telephone line. It works at any time of the day, including weekends. The subscriber can contact a consultant and receive a quick response even at night.
—Important— In some regions, at certain times of the day, the workload on operators increases, so customers may have to wait several minutes for a response. To prevent such situations from arising, experts recommend contacting support in the morning.
Alternative communication options
If for some reason you cannot contact the call center operators. Then users can use other services:
- use online chat in your personal account or mobile application (Figure 9);
- send a request by email;
- contact technical support via messengers.
Also, the subscriber will be able to get the necessary advice in the company’s official groups, which are represented on many social networks.
Figure 3. Example of hardware failure
Phones by city
You need to call the all-Russian Rostelecom support number - 8 if you do not have access to the Internet and the local website does not respond. It works in any city in the Russian Federation and, if necessary, you will be transferred to the hot support line in your region.
A separate communication line for any questions from Rostelecom subscribers for St. Petersburg is 8 118 09. It is intended for calls from a landline telephone.
—Important— For residents of the capital and Moscow region, the number is 8 (495) 727 49 77. If you need to draw up an agreement, choose a tariff or activate a service, the user can dial 8 800 100 25 25.
In Moscow, you can get advice from the Rostelecom operator by calling 150 from your mobile phone. The subscriber receives the following information:
- possibility of changing the tariff;
- reason for writing off funds;
- ways to configure equipment;
- the reason for turning off the television or reducing the Internet speed;
- ordering additional services;
- ways to eliminate errors that have arisen.
How to get through as quickly as possible
Clients are often concerned about the question: how to call Rostelecom’s hotline and not wait for a long connection? There is only one answer - not to call all-Russian numbers, but to regional ones, at your home address.
Federal multi-line telephones are often overloaded. The client has to queue for a long time to connect. However, if you try to contact technical support in your region or select a target number that works with a specific problem, you can expect a faster connection (Figure 8).
Figure 3. Example of hardware failure
Mobile communications Rostelecom
Users who have connected to the Rostelecom mobile network can contact the operator without access to the Internet or personal account. To do this you need to type:
0111
Mobile subscribers can dial a special USSD command to receive all the necessary information. Instructions:
- Open the phone book.
- Enter the combination *111#.
- Press the call button.
You can get answers to common questions in the “Subscriber Assistant” mobile application. The program gives the user detailed instructions for setting up the equipment and checking it. Through the application you can learn about new services and options.
Current numbers
An important part of providing quality services is the possibility of feedback from subscribers. To ensure that an individual can reach the technical support service at any time and receive the necessary advice, the provider has divided the telephone numbers according to their intended purpose.
The option made it possible to redirect subscribers to the most competent employees. This also made it possible to relieve some telephone lines, which speeded up the connection with operators. You can also call the indicated numbers using Skype.
Single toll-free number
Rostelecom operator numbers that start with 8800 are toll-free. You can call the toll-free number from any phone.
80 – issues of television and Internet
It is recommended to call this phone number for questions:
- home internet;
- satellite television.
The phone number is valid throughout Russia. If targeted assistance is required, they will tell you how to contact technical support in your region or a specialized department.
88 — mobile communications issues
Using this phone number, you can contact the operator regarding mobile communications (Figure 4). If necessary, the employee will redirect the call to technical support in your region, be it Moscow or Rostov-on-Don.
Figure 3. Example of hardware failure
