The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay television, home and cellular telephony, and the prices for them are quite competitive.
With so many services and users, situations occur every day that need to be addressed. To help its customers, a technical support service has been created, which not only accepts requests for equipment repairs, but also gives competent advice that helps them fix problems on their own. It works around the clock, and the professionalism and level of knowledge of the specialists is beyond doubt even among very demanding people. Among the telephone numbers by which you can call technical support, there are both toll-free numbers, which can be called from any phone, and short ones, which must be called only from a Rostelecom phone.
Rostelecom technical support number: internet
The company focuses on the needs of subscribers in all matters. Therefore, in addition to the all-Russian hotline number, there are other service numbers. Residents of Moscow and the Moscow region can use the phone number 8-495-727-49-77. To conclude an agreement or choose a tariff, dial. Rostelecom Internet technical support in a private home without a telephone will help resolve any issue. The hotline is free. Use the help of consultants at any time. The telephone number is available for contact around the clock. You can call the service number from anywhere in the Russian Federation. Individual entrepreneurs and LLCs can use the number 8-800-200-30-00. The support service for Internet and mobile communications is available 24 hours a day.
How to call a specialist
The easiest way to call a Rostelecom technician to your home to repair your phone or Internet is to call the hotline number 8-800-10-00-800. It is free for all regions of the country. The algorithm of actions is as follows:
- Dial the number shown above.
- Submit a request to the specialist about the need to call a Rostelecom technician.
- Explain what happened, indicate a convenient date and time for your visit. Think about the time in advance so that someone is at home when you visit the specialist.
- Get a consultation. Perhaps a hotline specialist will help you solve problems with your phone without calling a Rostelecom technician to your home.
- Wait for a company employee if the problem cannot be resolved remotely.
If you were unable to contact the company, you can use another method of calling - via the Internet. Take the following steps:
- Enter the Feedback section.
- Fill out the application form.
- Enter your phone number and e-mail address.
- Describe the essence of the situation.
- Wait for a specialist to call to discuss the details.
Another way to call a Rostelecom telephone technician to your home is through customer service. To do this, you need to log into the website and find a support phone number for your region. This method is suitable for cases where the main line is overloaded and no one responds to the feedback call. An alternative is to request a call from an operator.
Customer support service
Specialists serve the company's clients 7/24. According to customer reviews, the wait time for a consultant’s response does not exceed a minute. Subscribers can ask questions about all services and tariffs. If there is a need to conclude an agreement for the provision of services, a specialist will help you contact the operator. The hotline accepts complaints and claims from customers. Rostelecom support operators with fast Internet to a private home quickly serve customers.
Rooms for individuals
For ordinary citizens who use Rostelecom services at home, there are two hotlines:
- 8-800-100-08-00 – get help from technical specialists, change the tariff and connect.
- 8-800-181-18-88 if you have any difficulties with cellular communications or a landline phone.
IMPORTANT! Remember that the operator will be able to provide comprehensive information if the applicant is prepared and asks specific questions and provides complete information about himself and his location.
General issues
Operators will answer general questions at 8 800 10 008 00. How to call Rostelecom about the Internet? You can use this number. Also, the company's clients can ask questions regarding payments for communication services. You will be advised on tariff plans. If you have questions regarding connection, it is not necessary to visit the office in person. You can call the Hotline and leave a request for connection. The operator will redirect you to a consultant who will accept your application.
Types of consultations
Operators provide a wide range of customer support (Figure 7). Employees provide consultations on:
- problems with equipment;
- Internet connection;
- tariffs and settings.
Also, consultations are provided on legal topics for employees of enterprises and businessmen.
Figure 3. Example of hardware failure
Rostelecom application for Internet repair
If the subscriber's equipment fails, you can contact technical support. You can call the hotline. If the Internet suddenly disappears at home, or the connection drops to low speed, this is a reason to contact technical support. It is not necessary to go to the company’s office and write a statement. If you find an error or malfunction in Rostelecom equipment, you can call the provider’s all-Russian number. Service center operators will send a technician to your address if necessary.
Alternative communication options
If for some reason you cannot contact the call center operators. Then users can use other services:
- use online chat in your personal account or mobile application (Figure 9);
- send a request by email;
- contact technical support via messengers.
Also, the subscriber will be able to get the necessary advice in the company’s official groups, which are represented on many social networks.
Figure 3. Example of hardware failure
Support for legal entities
Individual entrepreneurs and companies in the capital can use the phone number 8 499 999 82 83. If you have problems with the connection, you need to call this number. For other regions, different numbers apply. If there is a serious problem with the equipment, the subscriber will be redirected to a specialized operator. You can ask the operator online any question related to the Internet or mobile services. The company's employees will help you check all the information you need. If the equipment breaks down, the operator will not help. But he will help you call a specialist to your address.
To get help faster, before calling technical support you need to prepare:
- Make a list of questions of interest.
- Find your personal account details.
What to expect from technical support, its pros and cons
It’s worth starting with the good; you can call support from a mobile or landline phone absolutely free from anywhere in Russia. It also works in roaming. In addition, you can call at any time of the day - tech. support is available 24 hours a day.
It is worth mentioning separately the shortcomings of the Rostelecom support service.
- Contacting the required department, or more precisely, its operator, can be problematic, which is facilitated by long periods of waiting and connection.
- Rostelecom technical support is least likely to provide you with the necessary technical assistance without calling a technician. In most cases, you will receive template answers like: reboot the router, follow the instructions described in that section, etc. Unless you come across an operator who understands this, and there are very few of them.
- They can often switch from operator to operator if it is impossible to solve the problem, which also takes a lot of time and does not help solve the problem.
Rostelecom support service: Internet
In addition to calling the operator, subscribers can use other methods.
You can obtain the information you are interested in through:
- Personal Area. Login to the account is carried out through the official website of the provider after you pass authorization. Here you can find out your status, check your balance and connected options. In your personal account you can change the tariff and activate additional options.
- Application. This is an analogue of a personal account with the same functionality. You can download and install the application on any gadget with Android OS or Apple devices.
- Online chat in your personal account. A very simple way. You can quickly get an answer to any question.
- Sending a letter to the provider's email. Many people find it easier to write a letter than to call. Formulate your question in advance and fill in the required fields with your personal data. Be sure to indicate your region of residence. Employees check email regularly. Therefore, your letter will not remain unnoticed. If your problem is urgent, it is better to choose another method of communication. Letters are sent to: All company contacts can be found on the official page.
- Technical support on social networks. On Twitter, VKontakte and other popular social networks, operators answer subscriber questions. Information regarding promotions and bonuses is often posted here.
- Offices. For modern users this is the most inconvenient method. Because you need to personally visit the company’s office. If you want to apply for connection or terminate the contract, take your passport with you.
Rostelecom offers customers a lot of profitable services. The company cares about its subscribers. Our staff will provide detailed advice. Use one of the communication methods we described above.
Operator competence level
When calling the support service, be prepared for the fact that the information you can get from the operator will not be complete. In such situations, employees often redirect the call to a more competent department.
For example, applications for connecting services and issues of payment for communication services can be resolved by different specialists. This is why it is recommended to look for targeted phones that solve your specific problem. If you need technical assistance, there is no need for a help desk.
This is the only way to get qualified help from specialists. All phone numbers are located on the company's official website. Using the Opera browser, you can immediately dial the required number.
Paid and free services
Before calling a Rostelecom telephone technician, Internet or TV specialist, you need to decide on the cost of services. All options provided by specialists are divided into two categories: paid and free. Let's consider their features.
The following options are provided free of charge:
- setting up a router issued by Rostelecom;
- making settings for a third-party router;
- cable restoration if damage occurred outside the apartment;
- setting up optical Internet;
- setting up channels on the TV;
- Wi-Fi setup work;
- other actions involving repairs outside the owner’s apartment.
You can order the following services for a fee:
- moving equipment to the client’s apartment (for example, mounting an optical terminal);
- disconnecting and connecting the telephone socket;
- telephone cable repair;
- replacement of cables for the Internet, telephony or TV;
- repair or replacement of twisted pair cables;
- installation of a new terminal or connector;
- installation and configuration of a new STB receiver;
- secondary configuration of routers and terminals for access to the Network;
- laying new wiring in the user’s apartment, etc.
To avoid troubles when calling a specialist, you need to immediately clarify which services are provided free of charge and what you will have to pay for.
Rostelecom contacts: official website, personal account
Contacts:
- Official website: rt.ru
- Social networks: VKontakte, Facebook, Twitter, YouTube, Flickr, Odnoklassniki, Instagram
- Personal account: lk.rt.ru
- Mobile application: iPhone, Android
- Personal account for corporate clients: rt.ru
- Frequently asked questions: rt.ru
- Write to the company: rt.ru
The provider "Rostelecom" Moscow and Moscow region provides services in the following cities: Moscow and the Moscow region, Zelenograd, Moskovsky, Troitsk, Shcherbinka, Podolsk, Aprelevka, Balashikha, Bronnitsy, Vereya, Vidnoye, Volokolamsk, Voskresensk, Vysokovsk, Golitsyno, Dedovsk, Dzerzhinsky, Dmitrov, Dolgoprudny, Domodedovo, Drezna, Dubna, Yegoryevsk, Zheleznodorozhny, Zhukovsky, Zaraysk, Zvenigorod, Ivanteevka, Istra, Kashira, Klimovsk, Klin, Kolomna, Korolev, Kotelniki, Krasnoarmeysk, Krasnogorsk, Krasnozavodsk, Krasnoznamensk, Kubinka, Kurovskoye, Likino- Dulevo, Lobnya, Losino, Petrovsky, Lukhovitsy, Lytkarino, Lyubertsy, Mozhaisk, Mytishchi, Naro-Fominsk, Noginsk, Noginsk-5, Odintsovo, Ozherelye, Ozery, Orekhovo-Zuevo, Pavlovsky Posad, Peresvet and Protvino.
Reviews
Leave a review (3) 08/22/2019 Lidiya Sergeevna, Khimki
Dissatisfied with the efficiency of Rostelecom services. I wrote a request to turn off the radio point, which has not been working for 1.5 months; instead of the radio point, they turned off the home telephone, which has not been working for a week. I contacted him several times to resolve the issue. No action yet. Is it really that difficult? I suffered from someone's carelessness, but I was punished
03/04/2019Natalia
But Rostelecom works great for us. There were problems at first. But everything has been eliminated. The TV doesn't freeze. And technical support always works promptly. All managers are polite. Maybe we’re just so lucky, but so far we’re happy with Rostelecom’s work.
10/06/2018Vladimir IsachenkoSt. Sushchevsky Val, 26, Moscow
Small office, electronic queue, but a lot of people standing, waiting in line - few seats. I wrote an application to disconnect the antenna, they served me quickly because a separate employee was allocated for this operation. The staff is polite, overall ok...
