Rostelecom Hotline Telephone for Individuals Free Ekaterinburg

Contacting the Rostelecom office in Yekaterinburg - when required

Mon – Sun: 10:00 – 22:00, without a break

Were you able to reach the Hotline?

Yes, we succeeded No, we failed

Mon – Sat: 09:00 – 19:00, without break

Ekaterinburg, st. Shchorsa 96

Pekhotintsev 7a.

Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Yekaterinburg. Since it will be required in the following cases:

Branches

Rostelecom Online support service

Many users believe that using a hotline means making calls, listening to background music, and sitting on the phone for hours. But now there are simpler and more accessible ways that allow a subscriber to quickly get advice from an experienced specialist. You can simply write to the operator in a user-friendly communication channel. For example, this can be done via:

Write to technical support via the website

Subscribers who cannot call the hotline operator can simply write to him and quickly receive an answer to their question.

To do this, the subscriber needs:

1. Follow the link: moscow.rt.ru
2. Scroll to the very end of the page, find the “Feedback” tab, click on it.
3. Fill out the form that opens. The essence of the problem must be written into it. Additionally, you should provide your contact information. It is through them that the operator will contact the subscriber and answer his question.

Additionally, the subscriber can:

1. Follow the link: moscow.rt.ru/sale-office
2. Enter your address.

How to contact Rostelecom technical support? The article will help you solve all your questions and find the appropriate answer.

The user will see a page with the addresses of branches located near his home. In addition, here you can see the branch’s work schedule, address, and telephone number. Remember: Rostelecom has one main email address. This

Don’t forget that operators answer subscribers’ questions within 1-2 hours. And if a subscriber has an urgent question for the operator, then he should call the hotline.

READ All ways to file a complaint or claim against Rostelecom

User's personal account.

Existing Rostelecom subscribers have the right to ask the operator their question through their personal page.

To do this he needs:

• Log in to your personal account.
• Go to the appropriate section in your personal account.
• Enter your full name, phone number, email, and subject of the appeal into the form. You can also attach a file, screenshot, or document confirming the subscriber’s words to the form.

You can also write to Rostelecom technical support through the provider's application. The instructions are the same as with the website. Follow it.

You can download the application completely free of charge on Google Play, App Store.

Rostelecom Mail

Subscribers who do not want to contact the operator by phone can write to him by email.

You can write to:

• [email protected] This is a single email that can be used by all subscribers who want to receive help from Rostelecom operators.
• [email protected] This is the email through which the operator receives questions and suggestions from the media.
• [email protected] This is the email address where letters from clients are received by the company's European representative.
• [email protected] At this email address, the operator accepts letters left by corporate clients and businessmen who are ready to cooperate with this service provider.

Does Rostelecom technical support have a group on a social network?

Rostelecom is an advanced service provider that has several groups located on the social network.

It has groups in:

• Instagram - //www.instagram.com/rostelecom.official/
• Twitter — //twitter.com/#!/Rostelecom_News
• Vkontakte - //vk.com/rostelecom
• Facebook - //www.facebook.com/Rostelecom.Official

The subscriber enters the group, goes to “Private Messages”, and asks a question to the service provider. The subscriber can also leave a comment under the service provider’s post.

Remember: the service provider cannot resolve many issues over the phone. Sometimes, to resolve their issue, the subscriber has to personally visit the branch. On the website owned by this operator, you can see the addresses at which this service provider receives its clients.

Rostelecom technical support contacts in Yekaterinburg and the region

Currently there are 10 provider branches in the city:

Rostelecom’s work schedule deserves special attention. Subscribers are being accepted in 2021:

You can verify this on the website of PJSC Rostelecom.

Wilhelm de Gennina 37 Mon Sun 10 00 19 00, without a break 8 800 100-08-00

Knowing the Rostelecom technical support number in the Sverdlovsk region, it is worth focusing on its advantages:

• a wide range of tariffs for individuals and legal entities;
• stable internet connection;
• regular promotions;
• discounts on equipment;
• wide network of branches.

Office addresses and opening hours

It also has representative offices in the following settlements of the Russian Federation: Alapaevsk, Aramil, Verkhnyaya Pyshma, Verkhnyaya Salda, Verkhoturye, Zarechny, Ivdel, Irbit, Kamensk-Uralsky, Kamyshlov, Karpinsk, Kachkanar, Kirovgrad, Krasnoturinsk, Krasnouralsk, Krasnoufimsk, Kushva, Lesnoy, Nevyansk, Nizhny Tagil, Nizhnyaya Salda, Nizhnyaya Tura, Novouralsk, Pervouralsk, Polevskoy, Revda, Severouralsk, Serov, Sukhoi Log, Sysert, Tavda, Turinsk.
08/14/2018 15:48 Rostelecom wrote about the branch on the street. Wilhelm de Gennin, 37

Hello! We are very concerned about this situation. It is necessary to understand in detail. Please send your personal account number and full name...

08/14/2018 13:48 Alexander wrote about the branch on the street. Wilhelm de Gennin, 37

The worst company ever. The contract was terminated in June - they are still sending...

06/18/2018 16:18 Rostelecom wrote about the branch on the street. 8 March, no. 149

Good afternoon We are sorry that you have a negative opinion about the company. Perhaps we can help...

Other cellular stores

Also in the city of Yekaterinburg there are the following cellular communication stores: MegaFon, Svyaznoy, MTS, Tele2, Beeline, Euroset, Dom ru, Profi, Skylink, Tricolor TV ", "Netbaynet".

• broadband access to the World Wide Web;
• interactive television;
• mobile connection;
• home telephony.

A special area of ​​activity of the company is interaction with Russian authorities.

Rostelecom is the executor of various government projects in the field of IT technologies:

• creation and development of a public services portal;
• telecommunications support for the electoral process;
• participation in programs to eliminate the digital divide;
• equipping medical institutions with the Internet.

Connect home Internet Rostelecom Ekaterinburg

What phone number to call Rostelecom technical support

If you have a problem and you don’t know how to solve it yourself, then the easiest way is to call customer support. Rostelecom in Yekaterinburg has created a technical support center for its subscribers who have questions about the quality of service or have any other question about the operation of services. Experienced specialists will always be in touch and will wait for calls to the hotline phone numbers.

How to call Rostelecom: list of numbers

Depending on the focus of the issue, a call to Rostelecom may be addressed to an operator of one of the specialized customer services:

1. A single operator number for solving general questions and redirecting to the appropriate technical departments is 8800-100-0800 or 8800-181-1830.
2. Specialists in setting up equipment systems, whose functions include providing assistance on any issues of technical functioning, installation and use of the Internet, interactive television, telephone, as well as consulting clients - 8800-77-1811.
3. The sales department is ready to provide information about the provider’s capabilities and accept applications for connecting options – 8800-100-0800.
4. Help desk, informing about tariff options and services provided, questions about concluding a contract or ways to resolve claims - 8800-77-1800.
5. Auto-informing service for individuals, providing information on tariffs for telephone and Internet services - 8800-707-3333.
6. Mobile communications user service – 8800-30-1802.
7. Support for CDMA subscribers – 8800-450-0156 or 8800-450-0159.
8. Internet user service specialists – 8800-300-1803.
9. Complaints department designed to receive and process customer complaints – 8800-300-1817.

Employees of Rostelecom customer support departments will answer all user questions around the clock, providing a quick and high-quality solution to the problem.

Causes of landline phone malfunction

Despite the widespread use of mobile communications, landline (home) telephones are still very popular among the population. Especially among older people who are distrustful of mobile phones. Also, most organizations must have landline telephone numbers, so failure of the telephone line is equivalent to an emergency. Especially if the phone number is connected to the Internet, and the lack of signal completely blocks the company’s work.

How does Rostelecom repair a telephone line, and for what reason does a telephone number fail:

• After calling the provider, the answering machine first of all recommends checking the status of the subscriber’s personal account. Rostelecom very carefully monitors the timely payment of the invoice, and in the absence of such, it immediately suspends the provision of the service. It is clear that in such a situation, an application for repair of a telephone line makes no sense.
• Poor contact due to mechanical damage to the wire can also interrupt the telephone connection at once. For example, if the cable was damaged during repairs, or it frayed due to regular friction on a hard surface, or the contacts became loose when connecting to the device itself or the socket. This malfunction also does not apply to damage to the telephone line itself, which is located outside the premises, but if you cannot solve this problem yourself, you must submit a repair request to Rostelecom.
• Telephone failure. Like any technical device, a telephone has its own lifespan, and over the years it loses its functionality.
• There is a break in the telephone line. The problem arises on the operator’s side, and the reason may be due to external influences (for example, when a break occurs during some construction work), or physical wear and tear of the telephone cable. The solution to this issue is within the competence of the Rostelecom telephone line repair service.

When calling a single number, the operator on duty can remotely check a number of settings or clarify whether maintenance work is being carried out on the line

What to do if the phone does not work due to non-payment

To avoid a situation where your phone is disconnected for non-payment, you should pay your bill on time. This can be done in several ways:

• in Rostelecom communication offices and communication stores of partners - cellular operators, Svyaznoy, Euroset, etc.;
• in self-service terminals located in bank branches, stores and other public places;
• on the Rostelecom website and on other payment portals from a bank card or electronic wallet;
• using phone applications;
• using banking services such as mobile and internet banking. To remember to pay on time, you can set up an auto-replenishment service, which is offered by most banks.

You can find out your account balance by calling the Rostelecom customer support service and performing a number of commands (not to be confused with the telephone line repair service). The solution to the issue is to pay the debt, after which the Rostelecom service resumes the operation of the telephone line using the previously disconnected phone number.

How to solve technical problems on the line

Technical malfunctions may be accompanied by hissing in the handset and interruptions during conversations. Or, when the receiver is picked up, there are short beeps, one long continuous beep, or complete silence.

If you suspect that the telephone cable is damaged, before submitting a request to Rostelecom for the telephone line repair service, you should inspect the wiring yourself, especially where the cable may have frayed, or in the places where it is connected to the device or socket. If you find a damaged wire, you can try to restore the connection - cut and strip the ends of the wires, connect them and insulate them.

What number can I call to request repairs?

If this does not help, contact the Rostelecom telephone line repair bureau through any other working telephone (mobile or landline) at the number or a single help center 8 800 100 08 00. As a rule, the repair service is located in the Rostelecom territorial office. There the application will be registered, and in the near future employees will come to the specified address to troubleshoot the telephone line.

In the subscriber’s personal account, you can leave a request for feedback, in which you should select the Telephone service and describe in detail the essence of the problem

It is not always clear that it is the device itself that has failed. Of course, if you have another functional similar device at hand, it’s easy to check by swapping them. And if this is not the case, it is difficult to say whether the device has broken down or the telephone line has failed. The solution to the problem is to call the Rostelecom repair bureau.

Sometimes, when you dial a single Rostelecom technical support number, the answering machine immediately informs you that repair or maintenance work is being carried out on the telephone line. This means that the operator is aware of the problem and is already working to fix it.

The subscriber may be required to perform a number of commands: disconnect and connect devices, restart, check settings or signals. In some cases, the problem can be solved remotely. If these actions do not help, the application will be transferred to the territorial repair bureau of Rostelecom. Then the branch employees contact the subscriber for further work.

All requests from Rostelecom subscribers are monitored by the quality service, so in most cases the problem is resolved smoothly and quickly. If the issue is resolved longer than the agreed time, you should contact the 24-hour line again and express dissatisfaction with the service. As a rule, this works flawlessly.

Why you should always apply to a repair agency

The subscriber pays money for all the company’s services, and if something doesn’t work, he cannot use the service for reasons beyond his control. When registering a request from the repair bureau, from the moment it is submitted until the telephone line is restored, the subscriber must be exempt from paying for the service. Simply put, a recalculation is made.

How to contact Rostelecom

If you were unable to restore the connection yourself, you need to report this to the company’s service center. From a landline number, this can be done by calling toll-free number 09.

How to call Rostelecom technical support from a mobile phone

To call from a cell phone, you need to dial 009, but in this case the conversation will be paid according to the terms of the tariff. For mobile phones, a single help center 8800 1000 800 is more suitable - this is a toll-free line for customer support.

To contact a suitable specialist, you need to follow the instructions in the voice menu.

The call center operator will request user data: full name, phone number, address or contract number. The subscriber needs to accurately describe the problem. If it can be solved without calling a specialist to your home, then the consultant will instruct you over the phone what needs to be done.

If this does not help, the operator will submit a repair request. Within 24 hours, technical service employees must respond to it and come to the address. The subscriber will be warned in advance by telephone to be at home.

Rostelecom mobile technical support

To help cellular subscribers there is a separate number - 8 800 30 01 802.

How to call Rostelecom phone repair

You can get in touch with a professional faster by calling your local repair service right away. His telephone number is indicated in the contract for connecting a landline telephone. This option is suitable if the problem definitely lies in a malfunction of the device. Data for contacting specialists is also available in the “Contact Information” section on the official website.

Application from the site

To submit a support request online yourself:

1. Go to the Rostelecom website.
2. Scroll down to the very bottom of the page.
3. Find the "Feedback" section.

When you click on it, the application form opens. Here you need to fill in all the fields - full name, address, phone number to contact a specialist. In the field for entering a message, we describe the problem in as much detail as possible. If there are files that can complement the picture, we attach them to the letter using the button below. For example, this could be a photo of a damaged cable.

Click “Send” and wait for an email response or a call from a company representative.

How long should I wait

Rostelecom ensures that all applications are processed within 24 hours. In most cases, a specialist will arrive within the next 24 hours after your call. If the application was submitted in the morning, you can wait for the technician during the working day or even in the evening. In large cities or in busy situations, when calling after 15:00 local time, Rostelecom technicians can arrive before lunch the next day.

• Internet to a private home from Rostelecom in Yekaterinburg and the Sverdlovsk region