How quickly will the connection be made?
How much does it cost to connect?
Internet connection costs 100 rubles. The fee for connecting to TV is the same - 100 rubles. The connection fee can be paid simultaneously with the first monthly payment.
What payment methods are there?
The fastest way is online. Payment can be made on our website or through the application using your bank card. Or through your bank's app. To do this, you need your Letai personal account number . You can find it, for example, in a contract. You can also activate automatic payment. You can also pay by receipt. She will come monthly. Payment is accepted in any banks, at Russian Post, through terminals. Usually there is no commission for payment
Can I use my own Wi-Fi router?
Yes, almost any router bought in a store . If you have a router from another provider , the technician on the spot will be able to tell whether it is suitable or not. After all, sometimes a router only works with the provider that provided it. The technicians take with them our modern dual-band Wi-Fi 360 router (rental costs 30 rubles/month), so that if they wish, they can use it if yours is not suitable. If you already have a Tattelecom router (for example, you got it from previous tenants or you still have it after the old contract was terminated), then this is also suitable for a new connection.
How to connect multiple TVs?
You just need to connect the cable to each TV. Tattelecom uses standard coaxial television cable (white round). Thanks to our “Open Digital” digital television will be shown at no extra charge on all TVs that support it. If the TV is old and does not support digital TV, then it will show analog TV with 60 channels. For example, if there are several TVs at home, then they will all show: modern TVs - digital, old TVs - analog.
Support
Other methods of communication →
PJSC Tattelecom is the largest telecom operator in the Republic of Tatarstan. The company provides a wide range of services - fixed telephony, mobile communications, Internet access, digital television. A project to build public Wi-Fi access points is actively developing in Tatarstan. The operator's services are used by over 1.8 million subscribers.
Communication with the company's clients is at a high level. Users have access to an online chat, a feedback form, communities on social networks and a hotline number. Additionally, citizens can use.
Tattelecom hotline
PJSC Tattelecom is the largest telecom operator in the Republic of Tatarstan. The company provides a wide range of services - fixed telephony, mobile communications, Internet access, digital television. A project to build public Wi-Fi access points is actively developing in Tatarstan. The operator's services are used by over 1.8 million subscribers.
- Free hotline Tattelecom Hotline in Kazan
- Hotline in other regions
Communication with the company's clients is at a high level. Users have access to an online chat, a feedback form, communities on social networks and a hotline number. Additionally, citizens can use.
Free hotline Tattelecom
The telephone number of the information support service is (843) 222-22-22. Additional call center number –. Calls within Russia (mobile/landline phones) are made free of charge.
The company’s clients also have access to a short help desk number for services – 118-08 and technical support – 118-18.
Advanced users can make calls via WhatsApp/Viber. The telephone number of the Tattelecom company contact center is +7-902-718-22-68. This format of communication is usually preferred by active users of the messenger.
Additionally, citizens can call the telephone numbers of the reference and information service:
- How to contact telegram support? Telegram doesn't work!
Hotline in Kazan
The company's contact center has a single telephone number. In Kazan, the same support number is valid for individuals and legal entities.
Hotline in other regions
Tattelecom coverage applies only to the Republic of Tatarstan. The company does not operate in other regions. Calls to company phone numbers from other regions are paid according to the tariffs of the mobile operator.
Tattelecom hotline, how to write to support
Tattelecom is the most developed and popular telecom operator represented in Tatarstan. The company's services include the provision of fixed telephony, mobile communications, Internet access, and television. A public Wi-Fi system is being developed and implemented. As of the end of last year, 1.8 million people used Tattelecom services.
In the article we will find out how the Tattelecom hotline works, how to contact support in other ways, how it works, what is the schedule? Why do you need a Subscriber's Personal Account?
Other methods of communication
An additional method of communication is online chat. It's in the Help Desk section at the bottom of the page. If you click on the blue square, a form will open to fill out. The user just needs to indicate his name, phone number, select the reason for contacting, write a question and click the “Start Conversation” button. The system will offer options for solving the problem - a question of a reference or technical nature, mobile communications. The user will need to send the number. After which he is connected to the operator.
In addition to online chat, you can use the feedback form. It is available to all clients of the company. The form is located in the "Contact Information" section. The user needs to indicate their first and last name, email, select the purpose of the request and describe the essence of the issue. Additionally, you need to enter a verification code. Then send a message.
Users can separately or leave feedback on the operation of the online resource through social networks. For example, on VKontakte. The group administrator responds within five minutes.
Another way to communicate with the company is a mobile application with the “Fly” logo. It can be downloaded from the website of the Tattelecom operator. The application gives the user access to his personal account (checking the balance, replenishing the account, connecting additional services).
Citizens can also send a request to the email address -
Additionally, clients can contact one of the Tattelecom branches. Their list can be found on the operator’s website. Just go to the “Contact Information” and “Sales and Service Offices” sections. The system will show the addresses and operating hours of the company's branches.
How to send a message to Tattelecom?
- By email. Write a request to [email protected] . Provide a description of the situation and attach the necessary evidence. The information center accepts wishes, questions, and complaints.
- Via chat. Open the "Support Service" section. At the bottom of the page there is a blue button to open a dialog box. Write a message and click “Send”. Operators resolve issues in real time.
- Through electronic reception. Open the “Feedback” section and fill out the blank form. Appeals are processed within 1 day. Complaints, reviews, questions are accepted.
- Via a mobile application. The company has developed an application for convenient management of telecommunications services. Install the free “Fly” program on your phone and ask your question.
An additional communication option is social networks. The Tattelecom company maintains official pages on which lucrative offers, important announcements, and the latest innovations are published. Comments are open for community members to express their opinions regarding the quality of services or ask questions. Any request will be reviewed by the group leader. Subscribers are recommended to subscribe to Facebook, Odnoklassniki, VKontakte pages.
On what issues will support not be able to help?
Technical support staff do not provide advice on the services and tariffs of other mobile operators and do not resolve issues of fraud.
Most answers to questions can be found on the website. Contact center employees periodically remind citizens about the possibilities of their personal account. Here you need to select the appropriate section “Services for home or business”. Then you need to select a subsection - Internet, television, mobile communications or telephony. Each subsection has a “Questions and Answers” section. You can find a lot of useful information here.
Response time and specialist competence
The speed of response to a client's request depends on the communication method used by the subscriber. When you contact company employees via online chat on the website, you can get an answer to your question almost immediately.
If a person calls the hotline, a lot depends on the time of day. The speed of response depends on the workload of operators. Sometimes you have to wait. On VKontakte, the group administrator responds within 5 minutes.
Tattelecom is a large communications operator operating in Tatarstan, providing a variety of services: mobile and landline communications, digital television, and the Internet. The company tries to maintain a high level of customer advisory service. Users turn to consultants for help via hotline numbers, online chat, feedback option on the website, social networks and managers.
Help desk phone number
Citizens who use the services of the Letai mobile operator periodically need the help of a help desk specialist to solve problems that arise. The toll-free hotline number is the same for Kazan and the entire territory of Tatarstan; you can call both an individual and a legal entity from both a landline and a mobile device.
The Letai operator operates only within the borders of the Republic of Tatarstan and does not provide services in other regions of the country.
You can call the customer support service while in another region of Russia, but the call will not be free. It is paid in accordance with the tariff plan of the service operator.
To resolve specific issues related to mobile communications, the Letai operator provides the following customer support numbers, available for dialing from a mobile and landline device:
- reference number for general questions about the services provided – 8(843)2222222 (you can also dial 8(843)1180811, or short mobile number 11808);
- solving problematic issues, accepting complaints and claims - 8(843)5610992;
- telephone telegram transmission service – 126;
- advertising mailing, music requests – 079;
- city code reference – 8148;
- request servicing system (the subscriber orders a conversation, which is provided to him after a certain period of time) – 8128.
Fly support phone number
To quickly contact the support service, we recommend contacting us in one of the convenient ways:
Telephone reference and information services "Tattelecom".
For private clients
For calls from landlines and mobile phones
Numbers for Tattelecom subscribers
| Receiving telegrams by telephone | 126 |
| City Code Help Desk | 8-148 |
| Custom service system | 8-128 |
For corporate clients
For calls from landlines and mobile phones
Online support
Complete a simple two-step registration.
1. Open the “Registration” page, enter your email (this will be your username when you log in) and create a password. Click Next.
2. Attach services. Enter the “Fly” phone number, click the “Get code” button. Enter the code from the SMS message in the “Confirmation code” field and click “Complete registration”. If you don’t have a “Fly” number, enter your home Internet login and password and click “Complete registration.”
Viewing CCTV cameras online and archives are available in your personal account. To do this, select the “Safe Yard Cameras” section in the main menu.
The service is provided free of charge to all subscribers. You can check the availability of cameras in your yard by following this link.
A fast and convenient way to pay online > on the Tattelecom website. You can also pay through Sberbank Online, Alfa-Click, Webmoney, Yandex Money, QIWI Wallet.
Or visit your nearest sales and service office
