How to contact the Beeline operator in Uzbekistan

Date: December 5, 2015 | Updated: June 30, 2021 | Author: Moblie-man

We continue our conversation regarding the topic of resolving issues that arise for subscribers of the Beeline operator with the help of contact center specialists. And today we are planning to consider issues related to clients of this cellular company in Uzbekistan.

Contact Beeline Uzbekistan

Easy! Difficult!

It is no secret that Beeline operates successfully in Uzbekistan, but subscribers of any operators and in any country invariably need the help of specialists who can provide information in case of problems and questions. So let's get started.

Beeline hotline

If you have any questions about communication problems, phone settings, connecting or disconnecting services, a free line of communication with the operator is provided. The Beeline hotline is accessible from any phone. Three different options can be used for communication:

• Short number for calls from mobile phones with a Beeline number.
• 8 800 700 0611

  for calls from numbers of any mobile operator and landline phones.

• +7 495 797 2727

  — the number of the head office of technical support, which is available even for customers roaming abroad and for any operator.

When you call from a Beeline number to a short number, the system itself will determine your tariff and connected services. An automatic consultant will offer to go using touch-tone dialing to the sections of interest for prompt assistance in the situation that arises.

You can find the answer to any standard question. The convenience of using the automatic support system also lies in the fact that you can listen to any message again, access another section, return to the original menu, or wait for a response from the operator on duty.

The number in 8 800 format is intended for similar communication with an autoinformer. A step-by-step selection of topics for solving questions is offered. If the menu does not contain the necessary information, then you can wait for the operator’s response and solve the problem in live communication.

A number in international format not only allows you to immediately reach the support service “live”, but even get all the answers when calling from anywhere in the world from any phone. Communication with the Beeline operator in this case, of course, will not be free, but will be paid based on the current tariff that is used.

But in the number starting with , there is the possibility of directly resolving issues related to various categories of Beeline services.

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Online consultant

If face-to-face communication with a call center operator by phone is not important to you, you can always use the services of an online consultant. To do this, do not leave the feedback page, and pay attention to the link image located in the upper right corner of the page.

Click on the image, then enter all the necessary information and start communicating with the company’s support specialist in text mode.

These are all the possible options for communicating with Beeline operators in Uzbekistan.

How to return an erroneous Beeline payment remotely

The Beeline operator is ready to help subscribers who made a mistake when replenishing their account and sent money to another number. Especially for such cases, instructions have been published on the Beeline website that must be followed when making an erroneous payment. Unfortunately, the operator does not mention possible difficulties in his instructions, so we decided to supplement the official instructions with our own recommendations.

You can return an erroneous Beeline payment:

• By calling the help center;
• By sending a written application by e-mail;
• By contacting the Beeline office.

The first thing to discuss is the possibility of remotely refunding an erroneous payment. It is possible to return money without visiting a Beeline office, however, you cannot count on such an opportunity in all cases.

If your cash payment is up to 500 rubles and the error in the number is 1-2 digits, then to solve the problem you just need to call the customer support center. Beeline operator number0611. Of course, you will need to confirm the fact of an erroneous payment. The specialist will tell you exactly what data needs to be provided. Usually you need to indicate the erroneous number, payment amount, date and time of payment, as well as your passport details. The operator will check whether an erroneous payment was actually made and if everything is confirmed, an application for payment adjustment will be submitted. After some time, the money will arrive in your account.

As you can see, there is nothing complicated about returning funds mistakenly deposited into your account. However, everything will be so simple only if the amount does not exceed 500 rubles, and the error in the number does not exceed two digits. In other cases you will have to tinker.

Attention The transfer of payment is made only if there is money in the balance of the erroneously specified phone number. ul

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Order feedback

If you have problems dialing the call center, you can always order feedback on the company’s website:

1. Open beeline.uz.
2. Go to the "Feedback" section. To do this, you need to hover your mouse over the “Support” link in the main navigation menu of the site.
3. Find the form to fill out and enter the required data into it.
4. Enter the verification code and submit your request.

An operator will contact you shortly to resolve your issue.

Beeline Uzbekistan tariff “Victory!”

A special free tariff that can only be activated by veterans of the Great Patriotic War of 1941-1945 or participants of the labor front upon presentation of a passport and a certificate of war or labor front participant.

In the “Victory!” tariff included:

• All incoming calls are free and unlimited.
• 300 minutes per month for calls to any numbers in Uzbekistan.
• 300 SMS per month to Uzbekistan numbers.
• Internet traffic is paid: 1 MB. costs 421 sum.
• On holidays - March 21, May 9, September 1 and December 31, bonus - 30 minutes for 7 days for international calls to Kazakhstan, Tajikistan, Kyrgyzstan, Turkmenistan and Russia.
• When the packages are used up, a minute of calls within the network will cost 84.2 sum, to other networks - 126.3 sum/minute, 1 SMS message - 84.2 sum.

How to connect

As I already wrote above, only WWII veterans and people equivalent to them can subscribe to the tariff. You can connect by visiting any Beeline sales office and presenting the appropriate ID.

The only (and correct) limitation: 1 number per ID.

A couple of words

It’s great that Uzbekistan cares about veterans and gives them the opportunity to communicate with friends and relatives for free. We, in Russia, could learn from this attitude. I don’t want to know or think about whether the operator himself introduced such a tariff on a voluntary basis or whether the government pays something extra, I’ll just be happy for the people who are valued.

Tariff plans “Status” Beeline Uzbekistan

“Status” tariff plans offer their customers unlimited calls in a certain type of communication. The line includes the following offerings:

• Status Silver;
• Status Gold;
• Status Platinum.

Each tariff should be analyzed separately.

Status Silver

The initial package of this line of offers is perfect for those who want to test an expensive answer, but do not want to overpay.

Description

The main advantage of the tariff is a 50% discount on voice calls in roaming around the world.

Also, owners of this tariff are provided with a personal communication manager, who will independently monitor the subscriber’s telephony. In addition, in large communication shops and service centers there is a special area for receiving clients.

The data package in this offer from Beeline is as follows:

• 4000 minutes of voice calls to all mobile numbers available in Uzbekistan;
• 4000 SMS per month;
• 8000 megabytes of Internet traffic;
• 4000 free communications on popular social networks and instant messengers.

In addition to the above advantages, the owner has the right to choose the appropriate number for their service for storing beautiful phones.

But the main additional condition of the tariff can rightfully be considered unlimited calling within the IMO application.

The subscription fee for all services provided is 77,000 soums per month of use. The subscriber is also provided with a gift subscription to “Beeline Music” and “Beeline TV”.

How to connect

The tariff is activated, like other applications from Beeline, through the company’s official website or with the help of an operator at the nearest communication store.

The main thing is that the user had at least 77,250 sum in his account.

Status Gold

Another tariff plan from the “Status” line

Description

“Gold” has all the same undeniable advantages as “Silver”, but its data package has increased significantly:

• unlimited voice calls within the operator’s home network, as well as absolutely free use of the IMO service;
• 5000 text messages throughout Uzbekistan;
• 12,000 megabytes of Internet traffic
• 6000 MB for the use of social networks and instant messengers;

The monthly subscription payment will amount to 115,000 soums.

How to connect

The tariff connection occurs in accordance with company standards. When contacting in person at the nearest Beeline branch or through the operator’s official website.

Status Platinum

Tariff plan with the largest traffic package and the highest price.

Description

“Status Platinum” represents the maximum capabilities of the Beeline mobile operator in the Republic of Uzbekistan. In addition to all the advantages of the previous tariffs of the line, this offer has additional communication data for international calls and Internet in roaming.

The standard traffic of tariff plans has also been maximized:

• 10,000 SMS within the Republic of Uzbekistan;
• 30,000 megabits of Internet data;
• 1500 MB for social networks, instant messengers and TAS-IX multimedia service.

Don’t forget about unlimited outgoing calls throughout Uzbekistan, as well as absolutely free communication in the IMO application.

The subscription fee is 189,000 soums per month.

How to connect

The tariff is connected in the same way as all other offers from this mobile operator. The only condition is that the account after connection must have an amount equal to 189,250 sum.

How to contact a subscriber - solution options

Since a subscriber may be unavailable for several reasons, it is worth using several methods to contact him. Consider the following options:

• If the subscriber is unavailable, you can try to call him back later. This is due to the fact that a signal from the mobile operator may appear or the phone will be turned on.
• Send voice messages. This method is not always effective, because... Voice messages are rarely listened to. So in 60 percent it will be a waste of time and money.
• Send SMS. It can contain brief information that will be guaranteed to be delivered. This is a fairly cheap option for communicating with an unavailable subscriber.

To the question: What are the differences between the phrases: “The subscriber is temporarily unavailable” and “The subscriber’s device is turned off”? simplified by the author

the best answer is Actually both phrases are played randomly. After losing connection with the mobile terminal, the base station cannot determine whether the phone is turned off or the battery is low or anything else.

Answer from philosophical

If these 2 factors exist, then it is time to move to another cellular operator, even if the money in the account has run out, then the subscriber has the right to talk to another subscriber for his cash account. But if this is not possible, then it is time to leave this cellular operator, you need to show that cellular operators depend on us and not we on them, there are no services from current clients. I have already solved the problem, with a complaint to the Tele 2 office, I decided to my mother, who is now visiting in Kuzbass, after she comes home to offer her to switch with Tele 2 to the Mobile Operator MTC. Because the Tele 2 Mobile Operator makes life difficult for its own customers, which is why I cannot call their subscriber on their own network at my own expense, but must transfer money from my account to the account of another subscriber, it’s extremely simple not convenient!

Answer from Imofey Pozdnyakov

unavailable means there is no network, and off means the phone is turned off

Answer from Yoofia Sarkisyan

1. It means that the phone is either discharged or the person with the phone is in a place where there is no connection. 2. It means that the person turned off the phone himself.

Answer from Eurovision

What are the differences between the phrases: “The subscriber is temporarily unavailable” and “The subscriber’s device is turned off”? These phrases may in one sentence through OR and indicate what was said - the BS does not distinguish between these events. And this is the most correct information. But not all OPSOS.

Reply from Ekaterina

The subscriber's device is turned off - this means that the phone was turned off themselves. And unavailable means either the person is out of range, or speak on the 2nd line))

Answer from Dima vp

Temporarily unavailable when the signal from the phone cannot find the base and is checked, the subscriber’s device is turned off, this means the same signal is not available, and when the money runs out in the account, the following phrase will sound: “The subscriber’s device is temporarily blocked”

Reply from Miss Crazy Sexy Marvelous

If you ran out of money some time ago, then the subscriber is temporarily unavailable.. If you turned off the phone, or went to Bobruisk, where the phone cannot catch the network, then the device is reported to be turned off or is out of the network coverage area..=)here... So that may you have a positive balance and position in the access zone! =)

Reply from User deleted

1- in cases where there is no money on the account either in the metro or not in the network coverage area 2- when the phone is simply turned off

Reply from Dread

My personal opinion... The device is temporarily unavailable - this is when it is in an area where the network is not covered (location, etc.), and the subscriber is turned off, when it is actually turned off =)

Beeline Uzbekistan “Children” tariff

A special children's tariff with access to a limited range of sites (list) and a package of minutes for communication with parents and relatives, but only within the Beeline network. International calls, roaming and Internet access while roaming are prohibited to prevent children from accidentally using up the family budget. A very “correct” and “suitable” tariff.

In the "Children's" tariff:

• 500 minutes per month of outgoing calls within the Beeline Uzbekistan network.
• Outgoing calls to other numbers in Uzbekistan - 125 sum per minute of conversation.
• 1 SMS message within the country - 85 sum.
• If the package exceeds 1 minute within the network, it will cost 85 sum, and 1 MB. traffic 630 sum.

How to connect

• You can activate the “Children’s” tariff by command, but remember that a SIM card with access to this tariff plan must be registered to one of the child’s parents.
• There is no return to other Beeline tariffs from the “Children” tariff, except by visiting the operator’s office and filling out an application. Remember this.
• The transition to the "Children's" TP is free.
• The required amount on the account to connect the tariff is 11,750 soums.

Mobile app

For the convenience of subscribers, the company has developed the Beeline Uzbekistan application, which provides convenient access to your personal account. The program can be downloaded from the official Google Play (https://play.google.com/store/apps/details?id=uz.beeline.odp&hl=ru&gl=US) and App Store (https://apps.apple. com/us/app/beeline-uzbekistan/id722072887), as well as from the operator’s corporate website.

Using the Beeline Uzbekistan application, you can manage services via your phone and keep abreast of all the operator’s news. When the program is running, mobile traffic is not consumed.

Beeline Business Uzbekistan - All services

The permanent PIN code from Beeline Business is:

• Favorable prices for international calls.
• Dialing from any phone without intercity access.
• Free call from the Beeline Business number to the card platform number.
• Access from all regions of Uzbekistan.
• 24-hour support service by phone: 140-06-38, 140-02-22.
• View call details on our website - Personal Account.

Your Permanent PIN code is an advantageous offer for international business communication.

Notes:

• To connect to it is necessary to conclude an agreement, after signing the agreement, make an initial prepayment of at least 84,200 UZS.
• After confirmation of payment, the client is issued a card with a permanent PIN code for international negotiations.
• Per-second billing from the beginning of the connection.
• Dialing from any phone without intercity access.
• Access from all regions of Uzbekistan.
• Only one connection can be established at a time using one PIN code; a new connection cannot be established using the same PIN code until the previous connection ends.
• Outgoing calls to the card platform 140-08-88 and 120-09-99 (service support) from Beeline Business mobile and fixed numbers are not charged.
• When calling from mobile phones, payphones and other telecom operator phones with per-minute billing, you may be required to pay for a local connection.

Prices are indicated in soums excluding VAT (20%).

b2b.beeline.uz

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SMS cost

It depends on the selected tariff plan. Incoming SMS is free, send international – from 500 sum. The SMS messaging service is free of charge. If a subscriber requires regular sending of international SMS, the best choice is the SMS-hubbing service. Its advantage is undeniable: in the absence of direct roaming agreements, the subscriber gets access to the networks of 700 operators. The cost of an SMS message on this service will depend on the type of foreign operator. For operators working on prepayment, it will be 842 soums including VAT, for postpaid operators - 842 excluding VAT. Information on SMS services is contained in the section of the same name: https://beeline.uz/ru/products/services/sms.html.

The operator always guards the interests of its subscribers. For their convenience, there is a 24-hour support service. Attentive staff will easily answer the most difficult questions and help resolve any difficulties that may arise. You can contact us with questions and suggestions via a single number, through an online and telegram consultant, via email, or fill out the contact form on the website. You can go to contacts via the link https://beeline.uz/ru/about/contacts.

With Beeline, communication really becomes easier. Wherever you are, remember “Beeline is simple, convenient, for you”!

Detailed tariff description All 1

“All 1” is the most inexpensive subscription fee. The volume of services provided is less than in other similar tariffs “All 2” and “All 3”. It is not cheaper than the well-known “Vseshechka” tariff, but it can be used in all regions of our country.

The cost of this package is 350 rubles. for one month, which is withdrawn from the account daily in the amount of 11.7 rubles. The tariff is valid upon advance payment. Package services include unlimited (without restrictions) calls to any Beeline number in your region, as well as 300 min. monthly to local phone numbers of other mobile operators. A good addition is that every call within Russia to Beeline numbers is also free and included in the overall package.

If you connect or switch to the “All 1” tariff, then some options apply by default that you need to know about. Such services will be discussed below. If desired, they can be disabled so as not to spend extra money.

You will not need to pay for calls to Beeline numbers if the main call is 300 min. were spent. If the limit is exceeded, each minute of conversation with local region numbers of another operator will cost 2 rubles. This cost is valid when you disable the “Auto-renewal minutes” option, which costs 50 rubles. for an additional 50 minutes and is attached to the default tariff.

SMS is not included in the package services of this tariff. The “SMS Package” option can only be activated separately, which costs 2 rubles. every day and 30 rub. for the connection itself. This includes 500 SMS messages every month to any numbers in your region, as well as sending messages throughout Russia. The price per message when the option is not activated is 1.5 rubles.

The price for MMS is quite high, almost 10 rubles. for each (9.95 rub.).

Briefly about the tariff All 1

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What number to contact the Beeline operator in Uzbekistan

Let's take a closer look at possible ways to communicate with contact center specialists through phone calls. For this there are the following numbers:

1. – a short number for communication with the operator, which is available not only to subscribers in Uzbekistan, but also in Kazakhstan, as well as Russia.
2. +998901850055 is a telephone number created for calls from landline telephones in Uzbekistan.

By the way, wired Internet subscribers from Beeline in Uzbekistan also have the opportunity to contact the operators of the corresponding call center. For this purpose the following numbers are used:

• ;
• 140-02-22 – exclusively for landline telephone numbers in the city of Tashkent;
• 8-805-140-039 – for all cities of Uzbekistan.

Subscribers using Internet services using USB modems also have the opportunity to receive advice, but Beeline directs them to the same numbers that we indicated first.

If you are interested in supporting users of Intercity + Internet cards, then the numbers of live operators are as follows:

• – available for Beeline mobile subscribers;
• 99-871-120-09-99 – for city phone numbers.

Of course, calls to any of the numbers listed above are completely free.

Ways to get technical support

To begin with, as before, we will consider possible ways to receive help from company employees in Uzbekistan. Here they look like this:

• Call toll-free information telephone numbers.
• Using useful information from the site.
• Order feedback.
• Using the “Online Consultant” service.
• Carefully study the background information on the company portal.

Read a detailed review of Beeline tariffs in Uzbekistan here >>>

Tariff Beeline Uzbekistan “Bravo Online”

A small package of minutes and traffic for a very reasonable daily fee, plus bonuses for replenishing a subscriber’s account.

For this money subscribers receive:

• 100 MB. Internet traffic for access to Facebook, Odnoklassniki, Telegram, WhatsApp, Viber and TAX-IS.
• Incoming calls are free and unlimited.
• Outgoing calls within the Beeline network in Uzbekistan cost 95 sum per minute of conversation.
• Outgoing calls to other numbers - 125 sum/minute.
• 1 SMS – 85 sum.
• 1 MB. traffic - 420 sum.

Bonuses when replenishing your account on the “Bravo Online” tariff

• When replenishing the balance in the amount of 8 thousand to 12 thousand soums, the subscriber is provided with 100 minutes of outgoing calls within the network and 100 MB. traffic for access to WhatsApp, Telegram and Viber messengers for 7 days.
• When topping up in the amount of 12 thousand to 16 thousand soums: 250 minutes of outgoing calls within the network for 7 days, plus 250 minutes of outgoing calls within the network for the coming weekend, plus 250 MB. traffic for access to WhatsApp, Telegram and Viber messengers for 7 days.
• When replenishing your balance by 16 thousand soums or more, the bonuses are as follows: 500 minutes outgoing within the Beeline network for a week and 500 MB. traffic for access to WhatsApp, Telegram and Viber messengers, social networks Facebook, Odnoklassniki and TAS-IX for 7 days. You can receive a bonus no more than 10 times per day.

How to connect

• Activation of the “Bravo Online” tariff in Uzbekistan occurs using the command.
• Switching from tariffs “Bravo Ooo!”, “Neighbors +”, “Click”, “Mi-Fi Click”, “New O!”, “Victory!” free.
• Switching from other tariffs to “Bravo Online” costs 2000 sum.
• The minimum amount on the account to switch to the tariff is 500 sum.

Internet packages

Today the operator offers 14 options. Monthly Internet packages "OU" include traffic (from 260 to 2100MB), bonuses for using social networks and instant messengers. “Super Oy” packages are also designed for a month, but they contain more significant traffic - from 1000 to 9000 MB. Hafta weekly packages include 100 or 400 MB. You can also purchase a one-day “Kun” package for 10, 20, 30 or 150 MB.

Each Internet package includes a connection fee and requires a minimum amount in the subscriber's account. If the user does not have enough megabytes provided, he can purchase any package at any time.

More details about the terms of provision of the Internet service can be found here: https://beeline.uz/ru/products/services/fixed-internet/internet-paket-oy-260.html.

Beeline operator numbers in Kazakhstan

Depending on the question that arises, the number to call and solve the problem will differ

It is important whether the user is a Beeline subscriber or has another operator connected:

1. To make calls from any operator, you can dial 3131, this is the number of the sales department of Beeline services. There, the subscriber will be helped to resolve issues related to mobile communication and Internet tariffs, and will be informed about issues of interest when connecting. Outgoing calls to this number are free, but other carrier rates may apply.
2. You can also try contacting the Beeline call center, which provides the short number 0611 (the second option is 0622). Beeline specialists answer around the clock, the call is free. When making a call, the autoinformer will answer first; with its help, you can familiarize yourself with the current tariff plan, balance, and connected services. It is possible to disable existing services if the user does not need them. If there is no command with the question of interest, you will need to listen to all the information said by the mobile consultant and press the “0” key so that the robot redirects the user to a specialist from the technical support service. Since there are many incoming applications for processing to Beeline consultants, the autoinformer may incorrectly respond to the “0” command, offering to solve the problem using the proposed operations in the voice menu. It is necessary to press “0” until the user hears that he has been redirected to the technical support line.

From mobile

If the user is already a Beeline subscriber and has questions about the tariff or operation of services, then you should contact the following numbers for advice:

1. To solve problems related to the operation of mobile communications of the Beeline operator, you need to dial 116.
2. If the subscriber is connected to , then failures are recorded and corrected by calling 3535 (robo-consultant number).

As an option, you can request a call to your phone from the official Beeline website. In order not to wait for a response from the autoinformer and connect immediately with a Beeline specialist, you need to go to the website, then click on the black tab on the right in the lower corner.

After this, 2 options will be available: “Help Chat”, where you can get an answer in text form, and “Call support”. You will need to select the second option and click the “Order a call back” command.

As a rule, a call from the operator arrives within 30 minutes, however, if the line is busy, it will be made during business hours whenever possible (from 9.00 to 22.00 Astana time).

You can also submit a request from a Kazakhstan city number; to do this, dial. It is worth considering that the line may be overloaded, which is why for each region (city) there is a separate Beeline operator number, by calling which you can get advice without waiting:

• Users living in Aktobe and the region are allocated number 7.
• If the subscriber is in Almaty and in the region, then you should dial 7 (727) 35-000-35.
• For residents of the city of Taldykorgan there are several operating numbers, 7 (7282) 25-53-78.
• For Beeline users in Astana, the number is 7 (7172) 73-81-81.
• For users living in Kokshetau.
• In the city of Shchuchinsk you can use the number 7 (7163) 66-50-50.
• If the user lives in Atyrau and the region, then the number is valid.
• For residents of the city of Karaganda.
• For users living in the city of Zhezkazgan 7 (7102) 91-50-50.
• In the city of Temirtau the following number is relevant: 7 (7213) 99-79-99.
• For Beeline users in the city of Kostanay there are two numbers; 7 (71431) 41-4-18. There is a separate line for subscribers in the city of Rudny: 7 (71431) 41-6-00.
• There are also two numbers in Pavlodar and the region: 7 (7182) 77-00-10 and. For Ekibastuz users 7 (7187) 33-64-52.
• For residents of Petropavlovsk and the cities of the North Kazakhstan region, the following number is relevant.
• In the city of Taraz and throughout the Zhambyl region, a line is allocated by number.
• For residents of the city of Uralsk and in populated areas of the West Kazakhstan region.
• For users of the city of Ust-Kamenogorsk and the East Kazakhstan region. A separate line in the city of Semey.
• For subscribers of the city of Shymkent and the South Kazakhstan region: 7 (7252) 98-49-49.

If the user does not find his locality in the list, then he needs to find the number closest to it and make a call.