Velcom subscribers are often interested in the question of how to call the operator. Many subscribers do not know all the ways to contact the operator, which is why such questions arise.
There are three ways to contact the operator, let's talk about each method.
In addition to the methods, there are numbers by which you can contact the operator. 150 is a single call center number.
It is free for all operators in Belarus. If you want to call from a Velcom SIM card, here is the number: 7100. If your phone is in roaming, then payment will be made depending on the tariff, and the call must be made to the number +375(29)600-01-50.
Online assistant on the Velcom website
Also on the Velcom website you can contact the online assistant, who will also help you contact the operator. To do this, you must find a window with a dialog sign, usually it is in the lower right corner. There you will see a window asking whether you are an individual or a legal entity. You choose what kind of person you are, then you need to fill out a form, and there will be a name, phone number and a message with the question that interests you. And then you agree to data processing.
It is not necessary to indicate your email and personal account. It is important to ask a question that interests you and click on the “start dialogue” button. Then you wait for the operator’s response, usually it does not take much time and you receive an answer.
Contacts
For A1 communication services, please call:
in roaming by phone +375 29 6 000 150 (payment according to roaming tariffs)
Virtual assistant Alina on Vk.com, Facebook, Ok.ru, Viber and Telegram
Email address for servicing individuals: [email protected]
Email address for processing applications from legal entities: [email protected]
Email address for consultations on servicing legal entities: [email protected]
Office email address: [email protected]
See all contacts for fixed line customers here
For questions regarding participation in the procedures for purchasing goods and services by Unitary Enterprise “A1”, providing commercial proposals, contact addresses:
Please provide your mobile phone number. This will help answer your question as quickly and comprehensively as possible.
Explanations on questions sent by clients via email addresses available to the company are also provided to those who contacted us via email. Their consideration is carried out in the manner determined by the management of the Unitary Enterprise “A1” (i.e. they are not subject to consideration in accordance with the requirements of the Law of the Republic of Belarus of July 18, 2011 “On Appeals of Citizens and Legal Entities”).
Numbers for outgoing contacts A1 with clients
Numbers in the 411xx ( 41101 , 41141 , etc.) when conducting interactive SMS campaigns.
Source
Communication with telecom operator Velcom via instant messengers.
To contact the operator via Messenger, you need to follow the link in Viber: https://vb.me/a1belarus_community.
This link can be pasted into any browser and the program will redirect you in the Viber application to your operator account. There you can ask your questions, and the staff will answer you within a certain time.
Also, to contact the operator, you can write to the company’s email, which can be found on the website. And you can also write to social networks such as VKontakte, Facebook and Odnoklassniki. All data can also be found on the operator’s website
Cellular operator VELCOM. How to call?
| ❶ | The call center operates around the clock. Free dialing to the number ☎411 from a mobile device within the territory of the Republic of Belarus will allow subscribers to receive answers to emerging questions. |
| ❷ | When calling VELCOM numbers ☎412 and ☎413, you can receive information about the available balance of funds in the client’s account and the number of minutes included in the monthly fee. |
Roaming VELCOM
This type of service offered by the company makes it possible to make calls and video calls, even when you are in the network of foreign operators with whom the agreement is valid.
Provider services
To get a direct answer from the VELCOM operator, just contact them by phone:
| ❸ | Resolving issues with the operator by phone: ☎8017-330-3030 Calls from Velcom mobile to number ☎150 - cost in accordance with the TP. For calls from fixed network phones, the cost corresponds to the tariffs of RUE Beltelecom. |
| ❹ | Roaming tariffs apply to numbers ☎+375296000410 and ☎+375173303030. |
Calls to numbers of other operators
| ❺ | To call from the Velcom operator network to a number of another operator, you need to remember one rule. IMPORTANT: The number must be dialed in full. That is, first dial the code: ☎+ 375 29 (33) or ☎;8 029 (033) and only then dial the subscriber’s number. |
To independently manage services, control expenses, as well as receive information about your number or about the introduction of new services (functions), the company offers registration of a personal account.
Remote service allows you to get answers to your questions in real time.
Call from Russia to VELCOM
Rules for dialing + (plus) on a mobile device
On a mobile phone, when you hold down the “0” key, the “+” symbol is displayed. For a landline telephone, the number ☎“8” (within the Republic of Belarus) or the number combination ☎“810” (outside the Republic of Belarus) is valid.
After dialing “8” the subscriber’s number is dialed after the dial tone. To dial the operator code before the two-digit code, press “0”.
What numbers do MTS, VELCOM, LIFE telephone numbers begin with?
How to call velcom (velkom) Belarus, MTS Belarus, life:) (life) Belarus can be found out from the table.
| Operator | Operator code | First digit of the number | Example number |
| velcom | 29 | 1, 3, 6, 9 | +375 29 3 XX XX XX |
| 44 | 0 – 9 | +375 44 3 XX XX XX | |
| MTS | 29 | 2, 5, 7, 8 | +375 29 5 XX XX XX |
| 33 | 0 – 9 | +375 33 5 XX XX XX | |
| life:) | 25 | 0 – 9 | +375 25 2 XX XX XX |
Velcom has two zone codes: “29” and “44”
. Numbers “1”, “3”, “4”, “6” and “9” start from the first. With the second code, numbers "4", "5" and "7" are usually used.
MTS also has two area codes: “29 and “33”
. The code “29” coincides with the similar Velcom zone code, so when determining a telephone number, you must be guided by the meaning of the intrazone code. For "29" these are "2", "5", "7" and "8". The area code for "33" numbers is usually "3", "6" and "9".
The zone code of life:) operator numbers is «25»
. The intrazone code can be any number, but usually “5”, “6”, “7” and “9” are used as this value.
Procedure for logging into your Velcom personal account by phone number
If you used a personal account, re-registration is not required. You need to go to the operator’s resource, enter the data - phone number and password:
To make it easier to log into the account, the operator has developed a special application. You will need to download it and install it on your mobile device.
Velcom mobile application Manipulations performed by the administrator/supervisor are equivalent to the actions of the client in accordance with the agreement concluded between the company and users:
For subscribers of the “Video Surveillance”, “Satellite Monitoring”, TP with Internet tariff plans, if the mobile device does not support the USSD format. For subscribers of other tariff plans, the password validity period is unlimited until the client himself decides to change it.
To access your account, enter your phone number and password.
Important information: TOP 5 most favorable Velcom tariffs in Belarus - how much does connection cost?
How to receive the promised payment on Velcom: the possibilities of the Velcom network for subscribers in our article.
Rates
It's no secret that using these commands, any subscriber can change their tariff plan. Each offer has its own combination. You can find out complete information about this on the operator’s official website. After all, Velcom has many tariffs. It would take a very long time to list all the USSD commands for connecting them. So please check with your operator at this time.
Instead, we will try to learn universal USSD requests from Velcom. The tariff plan that you are currently connected to can be found out using *141*2*1#. In addition, the subscriber can receive his phone number by dialing *147#. Information about the Internet tariff plan is displayed after dialing *141*2*3*1#. Everything is easy and simple. In some cases, you receive an SMS message with all the information you requested, but often the data is displayed directly on the phone display.
"Smart" and "Business class"
These are the “Almost Everything Included” category rates. That is, these are service packages that almost completely cover all available functions provided by the operator.
Smart is aimed at communication within the network and provides the maximum number of options necessary to maintain communication within the country. In addition, a subscriber who switches to this service package will have access to VOKA TV. The cost of all the functions and services listed below is included in the subscription fee.
“Business class” is a tariff plan for business people who constantly maintain communications not only within the country, but also abroad. The tariff includes minutes for calls in Belarus, the CIS and Europe.
Comparative description of tariffs:
| Name | Included in the package | Additionally | Cost (Belarusian rubles/month) |
| Smart Infinite | Unlimited internet, calls and SMS\MMS within the network | 1000 minutes for outgoing calls to other networks + 79 VOKA TV channels | 57,64 |
| Business Class | Unlimited Internet, calls to all networks in the country and SMS within the network | 300 min. for international calls (CIS, Europe) + 79 VOKATV channels + silver and bronze numbers for free | 115,40 |
These tariff plans include unlimited access to the mobile Internet, so you won’t be able to connect additional traffic packages to them.
Additional information when calling from home to mobile
In our country, the international code that must be dialed to call home or mobile phones is considered to be 7 or 8.
If there is a need to call Russian users from abroad, you should dial the number in international format:
If you need to call something other than a mobile phone, then you should pay attention that the regional encoding may be different - each locality has its own.
So the code of the Moscow region is 496, but here are the combinations of other cities in this region:
Don't know how to identify an operator by mobile phone number?
From the article you can accurately determine the mobile operator by mobile phone number or call the desired mobile operator. An exception is when the number was transferred from one operator to another.
Currently, in 2021, there are 3 mobile operators in Belarus: Velcom, MTS, life:)
. Cellular operator Diallog (BelCel company)
ceased to exist on January 24, 2014.
Social and special
This is a category of service packages that includes rates for special use. Including “Pension”, “Social”, “Victory” and “Data Transfer”.
Description of available plans.
| Name | What is included in the tariff | Additionally | Cost (Belarusian rubles/month) |
| Pension | 1000 min. for outgoing calls to your favorite numbers (up to 5), 100 MB of traffic | After the minutes are exhausted, calls cost RUB 0.0158. | 3,70 |
| Social | 60 min. outgoing within the network, one favorite number, 100 MB of traffic | After the minutes are exhausted, calls to your favorite number cost 1.05 kopecks/min. | 1,58 |
| Victory | Unlimited outgoing calls within the network, 100 SMS, 500 MB of traffic | Minimum prepayment 5 rubles. upon conclusion of the contract | 1,00 |
| Data transfer | Cost 2.3 kopecks/SMS | Only short SMS messages | 1,71 |
“Data Transfer” is a tariff plan that allows you to use short messages at a very low cost. This option is extremely convenient if the subscriber does not make calls himself, but often sends SMS within the network.
These tariffs are extremely convenient if used for their intended purpose. They may not be suitable for ordinary operator users due to the minimum range of services.
Additional services
Now a little about the interesting capabilities of our today's operator. Velcom also has its own USSD requests for them. “Favorite number”, for example, is added using *141*3*3#. After this, you can add this or that subscriber to the appropriate list.
Additionally, note that you can also enable some interesting and useful features using our commands today. For example, you can connect the Internet, MMS, and security to your phone with one single request. With its help, you will also receive all the information about the mobile Internet that is available on the SIM card. To do this, dial *135# on your mobile phone and send a request for processing.
Sometimes you want to talk while roaming. USSD requests "Velcom" allow all subscribers to quickly connect similar ones (international) is activated using *141*3*2*1#, and "International calls" can be activated by dialing the combination *141*3*1*1#. It turns out that without outside interference, at any time, everyone is able to activate the services of profitable calls on a mobile phone abroad.
What it is
But first, let’s find out what our current needs are? Knowing this, you can understand whether you need them or not. Maybe you can do without them completely? USSD requests from Velcom, like any mobile operator, are nothing more than a means of subscriber self-service.
With their help, you can control your phone balance, check and change the tariff plan on your SIM card, perform various functions, as well as disable and activate certain services and options. The main advantage of such combinations is that they are free and can be activated at any time of the day or night. The main thing is to know what exactly you need.
Other methods of communication
You can contact the operator to quickly resolve issues through the “Help and Support” tab. Here we select the “Ask a Question” option and fill out the form. It indicates the full name, telephone number where consultation is required, and writes the question itself. If necessary, you can attach up to 5 files, no more than 5 MB in size.
The website page also has a link to social networks, where Velcom consultants will promptly answer questions.
If you have questions about coverage, select the appropriate box and fill out the form. It indicates detailed information about yourself, the phone number about which the question arose, and formulate the question itself to the operator.
Internet only
This category includes Unlim S, M and L tariff lines. These service packages are designed specifically for tablet devices and modems, providing access to mobile Internet at a constant speed.
Features of the line:
- after the main traffic package is exhausted, an unlimited connection is provided at a speed of 512 Kbps;
- Additional unlimited packages are available.
Comparative Description:
| Name | Included in the tariff (traffic) | Available unlimited packages | Cost (Belarusian rubles/month) |
| Unlim S | 8 GB | YouTube, 1Mbit/s | 11,90 |
| Unlim M | 15 GB | YouTube, 2Mbit/s | 16,90 |
| Unlim L | 30 GB | YouTube, 2Mbit/s | 23,90 |
These service packages cannot be activated for smartphones, so the functions of a SIM card placed in the phone will be limited by the operator in the form of reduced Internet connection speed or complete deactivation of the option.
