How to call the MTS operator There are several ways to contact the operator of the MTS mobile company in Belarus. The MTS operator will answer all your questions around the clock. But operators are not omnipotent; it is important to know what questions they can answer and what they can help with: - provide information on tariff plans; -tell about the operation of the network and the conditions for using communication services; -inform about the current range of mobile devices; -help add or remove services linked to a phone number (if you have passport data); - change the tariff plan; -temporarily block the number; -help with financial issues: account expenses, tariffs, payment methods, etc. If you are in the Republic of Belarus, there are three ways:
telephone number 0890 or *7777 – short and toll-free number for MTS subscribers. The call is available even when the SIM card is locked. For up-to-date information about promotions and services, please call 0880.
The third way to contact MTS Belarus is by fax – +375(17)237-98-98. Works around the clock.
Outside the Republic of Belarus (in roaming): When you are away from home, it is so important to know that you can keep in touch with your mobile operator. But not everyone knows how to do this. We will tell you how to call the MTS operator from a mobile phone:
By calling the toll-free number for MTS subscribers +375(29)777-08-90, you will contact your native operator quickly and reliably. It is important to know that this service is not available if the SIM card is blocked or the subscriber has it connected.
Stay in touch!
If you use the services of A1, then you can contact the A1 operator in Belarus as follows.
Popular modelsAll phones
- Sale!
Methods to disable the service
Not many people know how to disable Toning on MTS. The service is often imposed by the operator and is activated automatically subject to participation in any operator’s promotion, therefore information about how to disable it is always up-to-date.
USSD commands
The fastest and most convenient way to turn off the melody instead of beeps on your phone is a USSD request. The MTS Belarus operator offers users two combinations.
- Command *400# and call button. As a result, the client will see an interactive menu, following the prompts of which he will turn off. Depending on the SIM card, menu items may vary, but most often the shutdown is located in the fifth.
- The *300# command will act as an alternative if the first request does not work. Each request to this number will cost the subscriber 0.01 rubles.
As a result, the client will receive a notification that Toning has been successfully disabled.
Via SMS
This method also has two varieties: paid and free. To disable an unnecessary option for free, you need to send a message to number 302 with the text “OFF”. As a result, the user will receive a message notifying that everything went well.
The second deactivation option will cost the subscriber 0.03 Belarusian rubles for each message sent. Service number for messages 300, text “R”. If after disconnection you do not receive a notification, then you should further clarify the current status of the service.
By calling the operator
You can disable it in MTS Belarus by calling customer support at 0890 from the operator’s SIM card and +375 17 237-98-98 from other phones. Often operators are busy, so you have to wait for a connection. As soon as the company specialist responds, you need to inform him of your desire to remove the option.
The operator's representative will do everything himself. The client only needs to provide the passport details of the SIM card owner.
In your Personal Account on the MTS website
Many subscribers are accustomed to the fact that their personal account on the operator’s website solves most of their problems. In most questions this is true, but in the case of this it’s a little different. If you go to the service and find the one you need in the list of services, you will notice that opposite it there is no necessary link to delete it.
You can disable the option in your personal account on its separate website https://toning.mts.by/. Login is carried out using a password from the Internet assistant; you can order a one-time use of the combination *111*17#. To disable, you need to open the “Additional Features” section and click “Unsubscribe”.
In the mobile application
Subscribers who have the My MTS mobile application on their smartphone can use it to disconnect.
- Open the application.
- Go to the services section and open the connected tab.
- Find the option you want and move the slider to the “Disable” position.
- Confirm the action.
Wait for the notification and make sure the option is not active.
Contacting a communication salon
If none of the above methods work, you can disable the unnecessary option at the company office. You can find out the nearest service point of the company on the website. You should take your passport with you to confirm your SIM card ownership.
No action is required from the client; an MTS company specialist will disconnect the services independently. Wait for the SMS notification and make sure that “Toning” is disabled.
ul
How to contact the MTS Belarus operator in another way
Online access to the subscriber support system allows subscribers to independently find solutions to frequently asked questions or directly contact company employees by filling out the feedback form:
- The database information system allows any subscriber to gain access without registration, is regularly updated and contains all the latest information on the company’s services;
- Requests that were sent through the website or by email receive a review status, and after processing, the system notifies the subscriber about the solution to the problem;
- The subscriber will always be able to find out the current status of the problem on the company’s website after registering in the system by email or one of the social network accounts;
- After registering in the self-service system, the subscriber can access the settings of personal accounts and services used, as well as subscribe to information and news from the operator.
A detailed review and comparison of MTS Belarus tariffs can be found here >>>
How to call the MTS Belarus operator
The following 24-hour support numbers are available to subscribers of the operator’s network in Belarus:
- Fax +3-751-72-37-98-98 to send questions and service requests.
- International phone +3-751-72-37-98-98 or +3-752-97-77-08-90 for calls from any landline or mobile number.
- Reference number 08-80 for subscribers of the operator’s network in the home coverage area provides information on all current offers of the company. The set is available even if the client’s mobile card is blocked.
- A single telephone number 08-90 for subscribers of the operator’s network within the home coverage area provides technical support for all customer issues. The set is available even if the client’s mobile card is blocked.
A detailed review and comparison of MTS Belarus tariffs can be found here >>>
Payment for the above service numbers is charged to subscribers as follows:
- When dialing short numbers of the operator's contact center, calls are not charged for the company's subscribers.
- When dialing international support numbers from a roaming zone, calls are charged at the standard rates of the operator of the country of location.
- All calls to support phone numbers when using the automatic dialing option are charged at standard rates.
Nuances and tips
Note 2.
The answers below are relevant for private clients.
Why is it not always possible to wait for a response from a hotline employee and what to do about it?
Number 0890
works around the clock, but there are two important points:
- from 08:00 to 22:00 (Moscow time) support is provided by human employees;
- from 22:00 to 08:00 (Moscow time) a robot assistant answers calls - he helps with typical questions regarding the communication service.
Please note: it happens that a problem occurs for a communication user after 10 pm Moscow time. We recommend that for situations where there is no reason to rely on a robotic voice menu, use another number instead of 0890 - 8 800 250 0890
When you call, you can expect a response from a call center employee at any hour.
Is it necessary to interact with the voice menu - is it possible to contact the operator immediately?
During a call to one of the presented phones, you can either use the voice interface prompts or talk to a call center employee. If the latter is a priority, you can go in two ways:
- listen to all automated menu items and wait for a connection with a customer service specialist;
- Do not listen to the instructions of the voice assistant, but press first “2” and then “0”.
If the second option is selected, a quick connection to the operator will occur.
Why do you sometimes have to wait several minutes for an answer?
It may take some time for the support staff to respond. During the day from 13:00 to 17:00 the load on the lines is the highest. Keep this in mind.
Is there a way to quickly contact a hotline employee?
There are two small tricks here:
- Call 8 800 250 8250
from another operator's number. The fact is that the call is perceived by the system as a possible desire of the subscriber to switch to MTS. Because The communication service provider is always interested in new clients, switching to a “live” support employee occurs quickly. - Call 8 800 250 0890
. Next, press “2”, “3” or “4” (instead of “1”) - i.e., the autoinformer items dedicated to the Internet, the MTS Money wallet and satellite TV. These directions are the least busy, so the chance of a quick response is higher. Then simply ask to connect you to an employee who advises on mobile communications issues. This sometimes helps to bypass the queue.
Please note: the described nuances and tips for them should be remembered. They significantly facilitate interaction with MTS
