Beeline hotline: operator number, contact with technical support in roaming

How to call a Beeline support operator

You can contact a company employee using the above numbers.

Expert opinion

Andrey

Beeline salon employee. 5 years in the company. Knows everything about Beeline services and tariffs.

To do this, select the appropriate item in the voice menu.

For example, if the client could not find the answer to a question regarding the Internet or balance, after going to the desired section, press the 0 key. The call is made free of charge. Sometimes a specialist requires confirmation of personal data.

Benefits of using Beeline Chat

In Beeline, “Chat” is a mobile technical support service for subscribers who can remotely or get advice if they encounter a problem. Thanks to this feature, you no longer need to dial the operator’s number and wait for a connection with the provider’s employee. All you have to do is enter a question that will be answered shortly.

Contact technical support in roaming

Beeline's call center also provides assistance to clients traveling outside of Russia.

For individuals

If you have questions regarding the quality of mobile communications and the Internet, customers located abroad contact the hotline +7(495)797-27-27.

Expert opinion

Andrey

Beeline salon employee. 5 years in the company. Knows everything about Beeline services and tariffs.

The autoinformer operates around the clock.

The number is entered in international format using the country code. Calls from Beeline network phones are not charged. For subscribers of other operators, roaming conditions apply.

For legal entities

For technical support of corporate subscribers, lines 0628 and 8(800)700-06-28 .

Beeline chat - just write

I AM OUTRAGED WHY THEY ARE NOT FIRED STILL!!!!!!

Thursday, October 25, 2021, 17:57 +03:00 from Lena Solovyova:

Hello dear managers of Beeline!!! My name is Solovyeva Elena Nikolaevna. I am from the city of Ivanovo. On 10/17/2018 I came to your Beeline office, located at Ivanovo st. Polka Normandy Neman, 86, pay a loan to Rusfinance Bank. Office employee Zaur Telmanovich Adzhikarimov accepted the payment and punched me with a check (transfer number 406155814434) for a total amount of 6,565 rubles. I made the payment in cash. To make the payment, I provided your employee with a bank loan agreement indicating all the details and a receipt for the previous payment. On October 24, 2018, the bank called me and said that the payment had not been received. I went to the office where I made the payment and it turned out that your employee inadvertently made a mistake and sent my payment to Alfa Bank to an unknown account. I immediately started calling Alfa Bank on the hotline, where they told me that they couldn’t solve this remotely and that I needed to personally come to one of the bank’s offices and write an application for a refund. But we don’t have a single Alfa Bank office in our city. And the nearest office is located in another city (YAROSLAVL, or VLADIMIR). It is 100 km from Ivanovo. I asked the employees of your office and the head of the office, Mark Zykov and Zaur Adzhikarimov, to resolve my issue. But they began to openly be rude to me, ironize and mock me, instead of apologizing. I had to call the police and write a statement against your employees Zykov and Adzhikarimov. The head of the office, Mark Zykov, dressed ostentatiously and told me with irony that he had gone to his uncle’s office to find out what would happen to them. The second employee, Adzhikarimov Zaur, also got dressed and left, saying that he had gone to quit his job. This was at 12:00 noon, i.e. during working hours. I have never experienced such boorish behavior and attitude towards myself. They openly mocked me, humiliated me and laughed at me. Although I'm old enough to be their mother. As a result of this incident, my blood pressure rose and I called an ambulance. I didn’t scream or swear at them, I calmly told them to resolve my issue. But they REFUSED.

I ASK: TO FIRED the head of the office, Mark Zykov and Zaur Adzhikarimov, because they disgrace your respected company by inadequacy and incompetence in the position they occupy. I also ASK you to RETURN me the money in the amount of 6565 rubles, collected from their wages. With respect, Solovyova E.N. My address: Ivanovo st. 4th Slobodskaya, 18 A phone +79023161331 - Lena Solovyova

Call a phone number

There are several options for communicating with company employees.

By landline from any operator's phone

Calls to the hotline can be made not only within the network.

Landline phone users perform the following steps to receive information:

Dial 8(800)700-06-11 . They wait for a response from the autoinformer offering to listen to information about the operator’s offers. The process may take several minutes.
Waiting for the employee's response. Describe the problem in detail. It will be resolved as soon as possible.

Calls to this number are not charged within Russia. Each subscriber can reach the operator.

Short number

To talk to a live employee, do the following:

Put the smartphone into dialing mode and enter 0611 . Listen to the information offered by the answering machine. At this stage, you can learn about advantageous offers, additional services, and new tariffs.
Waiting for the employee's response. They talk about the problem that has arisen. Study the solutions proposed by the operator. If necessary, the client is transferred to another line.

In Russia and abroad

Customer support in your home country and abroad is provided under the following conditions:

Not only Beeline subscribers, but also users of SIM cards from other telecom operators can receive reference information.
Communication with technical support within the network remains free even after leaving Russia. Service continues even with a negative balance.

Alternative methods

The company provides not only calls, but also other options for communicating with the call center.

Service center

If it is not possible to make a call or access the Internet, contact the company’s office. At the same time, they provide a passport and tell the consultant about the problem that has arisen. Help information is provided free of charge.

Chat with a specialist

On the official Beeline page there is a form for feedback from subscribers.

To send a request, perform the following steps:

Go to the portal. Click on the chat icon located at the top of the window.
In the lines that open, enter the number and full name of the user. Indicate the code from the picture.
In the form that appears, enter the text of the message describing the problem. Press the send key. After receiving a response, you can save the chat.

Email

If you have constant access to the Internet, you can send a request in a letter. To do this, open any mail service and enter in the “Recipient” line. The answer arrives within a few hours.

Message

To receive advice, send an SMS from your mobile phone to the number 0611.

The text must contain a detailed description of the problem.

Sent messages are not charged. The information the user needs is contained in the response SMS.

“Whatsapp”

The company interacts with subscribers through instant messengers.

To use the WhatsApp application, perform the following actions:

Download and install the program on your smartphone. Enter the number into the contact list +7(968)600-06-11.
Open the new chat menu and select the desired value from the list of recipients. Send a request.

Beeline subscriber directory

In case you were unable to contact a specialist using the service numbers provided by Beeline, you can use alternative options, such as:

Send a message about the problem to a special address - (as an option -);
Ask a question to a specialist on social networks (VKontakte, Odnoklassniki, Facebook);
Write a request or request a call back by sending an SMS to the service number - 0611.

In addition to those listed, Beeline has provided additional methods, including numbers and e-mail addresses, allowing its subscribers to contact company representatives in various areas of activity:

If the methods discussed above did not help you contact the company’s specialists, you will have to either continue to call the number - 8-800-7000-611, or personally visit the nearest Beeline office.

Hotline menu structure

The voice support diagram looks like this:

1 – section intended for potential clients; 1 – switch to Beeline while saving the number;
2 – tariff plans;
3 – mobile Internet;
4 – company services; 1 – help with a negative balance;
2 – discounts in roaming;
3 – buying a beautiful number, setting a melody instead of a beep;

2 – section for existing Beeline subscribers;

1 – tariff plans; 1 – offers from the “Everything” line;

2 – linking numbers for sharing services;

2 – mobile Internet;

1 – free connection of the “Highway” function;

2 – extension of Internet speed;

3 – checking remaining traffic;

3 – blocking and unlocking the SIM card;

1 – stop using the number; 1 – from which they are calling;

2 – block another number;

2 – restoration of SIM card activity;

1 – unblock the number from which they are calling;

2 – restore the activity of another phone;

4 – roaming;

0 – operator consultation;

1 – roaming within Russia; 1 – activation of the “My Country” option; 1 – service activation;

2 – receive an SMS command for activation;

9 – listening to information about the function;

2 – terms of service in roaming;

3 – information about the “My Country” option;

4 – service deactivation;

5 – tariffing in Russia without using the “My Country” option;

2 – terms of service in other countries;

1 – payment for calls;

2 – Internet;

3 – long-distance calls;

1 – activation “My intercity”; 1 – enable the option;

2 – receive an SMS command for activation;

9 – study of the terms of provision;

2 – deactivation of “My Intercity”;

4 – calls to other countries;

1 – “My Abroad” function; 1 – option activation;

2 – message with the connection command;

9 – obtaining information;

2. disabling the “My Abroad” option;

5 – Beeline services;

1 – possibilities in the absence of funds in the account; 1 – trust payment;

2 – information about paid subscriptions;

3 – setting a melody instead of a beep;

4 – information about your personal account;

0 – communication with the operator;

3 – servicing corporate clients;

1 – registration in your personal account; 1 – receiving a message with a link;

2 – roaming for legal entities;

0 – help from a call center employee;

1 – travel within Russia; 1- activation of the “My Country” option;

2 – foreign trips;

1 – gaining access to international communications; 1 – message with a connection application form;

2 – activation of the “International connections” option;

2 – tariffication of calls abroad;

3 – Internet abroad;

3 – Internet traffic consumption;

1 – activation of a profitable service package;

2 – receiving information about the offer;

0 – communication with the operator for servicing legal entities;

4 – home Internet;

1 – information about the subscription fee; 1 – enter account number;

2 – equipment setup;

1 – for a Wi-Fi router user; 1 – fault diagnosis;

2 – connection settings;

2 – for wired connection users;

1 – automatic diagnostics;

2 – setting up network equipment;

3 – digital television;

1 – setting up a new console;

2 – problems with broadcasting TV channels;

3 – remote control malfunction;

4 – absence of channels declared by the operator in the list;

5 – information about digital television; 1 – broadcast control;

2 – “Multiroom” option;

3 – “Parental Control” function;

4 – news about weather, exchange rates;

6 – activation of additional channels;

4 – payment for services;

1 – activation of the “Autopayment” function;

2 – information about payment methods.

Beeline contacts: official website, personal account, mobile application

Beeline Russia contacts:

Official website: beeline.ru
Login to your personal account: my.beeline.ru
Mobile application "My Beeline": iPhone, Android, Windows Phone
Social networks: Facebook, Twitter, VKontakte, YouTube, Odnoklassniki, Moy Mir Mail.Ru, Instagram
Mobile email: [email protected]
Email for home internet and TV: [email protected]
Home phone
Email for corporate clients: [email protected]
USB modem support forum
Support forum Home Internet
Support forum Home TV

It will not be possible to call a specific Beeline service office, so all questions that arise must be resolved through the call center.