It’s easy and simple to contact the Tele2 operator - call or write

If a subscriber wants to consult on mobile communications issues, he can always contact the free Tele 2 customer support helpline. The call can be made from a local number or other mobile operators.

The reference and information network operates around the clock, and every caller will receive an immediate response. A person will not have to wait for a long time for an answer; all operators will quickly and clearly respond to the call. Every day, consultants answer thousands of questions and do not leave any Tele 2 clients unattended.

Hotline

The support service for subscribers is called by a single toll-free number 611 . In each region of service of the mobile operator there is a hotline for all Tele 2 subscribers. A convenient voice assistant will help inform you on questions, without connecting to a specialist. For example, a user can find out the balance of a personal account and the availability of paid services, get acquainted with other tariffs, use the promised payment service (if the balance approaches zero), order call details, and more.

To quickly connect to the operator, command 0 is dialed at any time. The operator will need additional information about the owner for identification and to provide certain services. If a person wants to block a SIM card or find out the status of a personal account.

How to call a “live” Tele2 operator

In problematic situations, you need to contact a place where they should know about them thoroughly, i.e., to the consultants of the cellular operator. For this purpose, special service numbers are provided, by dialing which you can get advice and answers:

1. Number 611. Subscribers who own a Tele2 SIM card can call directly to the operator from this short number. An autoinformer will answer you with information for all occasions. If none of the above applies, you can press “0” on the keyboard at any time, thereby making it clear that you need to talk to a live specialist. Or listen to everything the robot says several times, after which the connection to the call center will occur automatically.
2. Number 8-800-5550-611. From this number, owners of SIM cards of fellow competitors can contact the operator: MTS, Megafon, Beeline, or from a landline phone. If you are a Tele2 subscriber, but contrary to what was stated in the previous paragraph, you were unable to reach support from your “native” SIM card, you can try an alternative option to communicate from a card from another operator. A call to this number is absolutely free and available throughout Russia.
3. Call from the regions. Unlike other mobile operators, Tele2 has telephone numbers that you can dial from any city in the Russian Federation to connect with a technical support employee in your home region. To find out what is currently valid, you should visit the “Tele2 website”, then select the region, the number will be indicated in the lower right corner of the page. A characteristic feature of the call is that the call is charged in accordance with local tariffs. This fact cannot be called a pleasant surprise, but sometimes the ability to make a paid call saves you from much greater financial losses.
4. Number +7-951-52-00-611. The phone is intended for those who need advice from the help desk during international roaming. It is free, you must save it in your phone before leaving. The call is available anywhere in the world. By calling, you can ask a question or clarify the cost of voice and data services.

Additional number

For other mobile operators there is a single Tele 2 support number, valid throughout Russia. The subscriber can call the toll-free number 88005550611 . Sometimes cellular users need an urgent response, which is why there is 24-hour support for subscribers. Polite operators will help you remotely resolve any issue related to mobile communications.

• Consult on available services and new tariffs.
• Unlock or block the SIM card.
• Change number.
• Set up the Internet.
• Renew the contract.

Viber support

Those subscribers who are accustomed to using instant messengers can chat with a Tele2 representative in Viber. To send a message to the company manager, you need to:

• visit the “Contacts” section;
• here find and select “My public accounts”;
• enter “Tele2 Russia” in the empty field.

The “Contacts” tab is available to the operator’s clients around the clock. You can ask any questions regarding service, connection quality, Internet settings, etc. The answer will come instantly.

Call from another operator

For other mobile operators, when making calls to the Tele 2 service, there is a single number 88005550611. The menu functions are the same as for Tele 2 subscribers. The caller can ask a question and immediately receive an answer. In order to attract clients, specialists will explain all the pros and cons.

If a person wants to transfer the number of an operator of some other communication to the tele2 operator, then this can be done with the help of technical customer support. Number porting is carried out only within the region in which the subscriber lives. The cost of the service is free.

Chat

How to start a chat with a Tele2 operator?

• Visit the company's official website and find the "Help and Support" tab
• Or just follow the link https://tele2.ru/help
• Select "Online Consultant"

• It is indicated here that the Tele2 Internet assistant will answer all your questions in real time
• After you have chosen the Tele2 mobile assistant and clicked on the appropriate item, a pop-up chat window will appear on the screen
• Here you need to enter your phone number and your name
• And then – ask the question you are interested in and click “Submit”

• The online chat with the Tele2 operator will begin almost immediately, you will have to wait a maximum of a few seconds. You will learn how to call the Tele2 operator from Tele2 in our other article.

Phone in roaming

This type of service is valid for all Tele 2 subscribers; no additional connection is required. The cost of roaming calls depends on the country in which the person is located and, accordingly, on the tariff. The terms of the tariff plan can be found in your personal account, or you can find out the information by dialing *107# . To avoid additional expenses due to the use of the “call forwarding” function while traveling, you must disable this service with the command *#002#. Topping up your account in another country is done through your personal account or on the Tele 2 website. When making calls abroad, a fee of 200 rubles per minute is charged.

• Balance check *105#.
• Free support +79515200611.

Feedback form on the website Tele2.ru

On the company's website you can leave a request to the telecommunications company's customer support service. This form of communication with operator representatives is suitable for those subscribers who do not have a smartphone or who are inconvenient to use Viber at the moment. You can open the chat from a computer or laptop. The algorithm of actions is as follows:

• go to the Tele2 website;
• in the “Support” tab, find and select the “Help and Support” menu;
• scroll down the page;
• find the “Support Request” block;
• click “Submit”;
• fill out the form: full name, SIM card number, e-mail, etc.;
• choose the topic of the question;
• ask a question in the empty block at the bottom of the page;
• click "Submit".

This form of communication with the operator is convenient for solving non-urgent problems. The answer will arrive within 10-24 hours to the email address specified in the form. Therefore, you need to leave a valid e-mail box. Don’t forget about calls to 611 (calling a number from a Tele2 SIM card is free) and the presence of a large number of communication shops. If a chat with a company representative does not give satisfactory results, you need to seek help in person.

Local contact number

Each person has his own choice of mobile communications; in addition, he makes calls to numbers of other telephone operators, as well as landline numbers. Therefore, each tariff has a limit of minutes for calls within the network and for calls from other cellular networks. The numbers connected in each subject of the Russian Federation are local numbers.

If there is a need to make frequent calls to local landline numbers, then the “Pack of minutes spent on landline numbers” connection service is available. The available service is valid for the packages: “My conversation”, “My online”, “My conversation 12_2019”. To activate the service, dial *155*419*1# call, to disable *155*419#0 call, to check the status *155*419# call.

Call from roaming

At Tele2, a support telephone is available to users even if they are in international roaming. True, in this case the above numbers lose their relevance. There is a private line for travelers.

You can quickly contact the dispatcher using the contact number 8-951-520-06-11.

Call center specialists answer calls very quickly, and the service is provided free of charge.

Alternative methods

The Tele 2 service is versatile in terms of service categories; you can design service functions to suit individual desires. The tariff used has pros and cons; when a subscriber wants to use a certain service, he can do this using a number of methods. What is included in alternative methods?

• Connecting and disconnecting subscriptions.
• Refund of old tariff.
• Barring incoming calls.
• Blocking the SIM card.
• Resetting calls to hotlines.

The instructions can be found in your personal account or on the “My Tele 2” website. You can also configure communication services manually through commands and SMS messages.

Personal Area

Every person wants to control and manage their expenses. To change the tariff functions yourself, without unnecessary requests and consultations, you will need to log into your personal account. To authorize your account page, a message with a code is sent to your phone number. For protection, a strong password is created.

Available options:

• replenishment and balance check without commission.
• change of tariff plan.
• connecting auto payment.
• call details.
• connecting and disconnecting a tariff plan.
• terms of the tariff plan.

Online chat and consultant

In addition to the customer support hotline, there is also chat tele2 on the website. Some people find it more convenient to receive information through communication on the portal. Step-by-step instructions for communicating via online chat are given below.

1. Go to the official website.
2. Find the “help and support” application.
3. Choose an online consultant.
4. A window with an assistant will pop up.
5. A chat window will appear.
6. The following is your personal information.
7. A dialogue begins.

Viber Telegram

If the subscriber is not able to receive advice by phone, then you can get her answer in the application. In any case, a polite and qualified employee will answer. At the same time, he will need to provide data for identity verification to choose from: PUK code, passport data or code word.

In Viber, you don’t have to visit the Tele 2 website, just open the accounts and find “Tele 2 Russia” . If you like to communicate on Telegram , “Tele 2 bot” . Communication takes place in the usual way of online chat.

Social media

Nowadays, people spend a lot of time on social networks and various applications. The Internet is significantly spent on this part of communication. For active Internet users, Tele 2 has found a way out. The company has created unlimited Internet for your favorite social networks. This free service is available to all subscribers from the “My Tele 2” tariff line. If the user has a different tariff, he can select and switch to the above tariff for free by calling the toll-free number 630.

• Find out your tariff *108#.
• Find out the remaining tariff traffic *155*0#.

The offer is activated if the user has access to applications and social networks: Facebook, VKontakte, Odnoklassniki, WhatsApp, Viber . It does not work:

• When using audio and video from third-party channels built into social networks.
• For voice and video calls in WhatsApp, Viber applications.

The promotion is valid for valid tariff traffic. If the subscription fee is paid on time.

Short USSD requests

If you need to solve a problem from a smartphone or tablet, but the mobile traffic on the device has run out, USSD commands will come to the rescue. They can be used without an Internet connection - with a zero or negative balance, and also anywhere in the world, even while traveling abroad. The main command you need to remember is *111#. It gives you access to the Tele2 help portal, where you can find out information about the tariff, balance, packages and services. There are also other, more narrowly targeted queries:

• * 201 # - your phone number;
• * 105 # - check the balance of the SIM card;
• * 10 7# - information about your tariff plan;
• * 155 * 0 # — balances of service packages: minutes, SMS, GB;
• * 153 # - list of paid services that are connected to your number, as well as their cost;
• * 189 # - list of paid subscriptions with commands to disable each of them;
• * 122 # - information about the available amount of the “Promised Payment”, as well as how to connect it;
• * 154 # — details of invoice expenses for the last days;
• * 146 # - information about long-distance and international roaming on the current tariff plan;
• * 349 # - addresses and operating hours of Tele2 operator telecom stores near you.

Also, using USSD requests, you can top up the account of other subscribers, connect paid and free services, share traffic, or ask them to call you back. All this can be done by the Tele2 operator help portal - just enter the command * 111 # and use the necessary numbers to navigate through the menu.

Questions to contact

On the official Tele 2 website there is support for subscribers without operator response. Based on popular questions, technical support has created a selection of ready-made samples. The “Help and Support” section opens, the category of the question is selected, then the system begins to provide an answer. Frequently asked questions are recorded in tips. Therefore, the structure of the support site consists of categories of generalized questions, as a result, different questions correspond to different categories.

Tele 2 communication is simple for all users. The company has developed a service that is accessible to any person and does not lag behind other mobile operators. At the moment, this is one of the popular, developing and high-quality connections in Russia. The Tele 2 hotline always remains in touch.

How else can I contact a consultant?

If your question is not critical and does not require emergency assistance, you can use alternative options:

• Write an e-mail and send it to [email protected] The main thing is to describe in detail the essence of the problem;
• Active users of social networks can leave a question in the VKontakte group called “Tele2 Russia”;
• If you have accumulated complaints or have any wishes, tell us about them on the operator’s official forum.

Thanks to the availability of various options for communicating with consultants, you can quickly solve your problem or understand the nuances of using services from Tele2.