Personal account of the AVK Wellcom provider: how to register/connect, log in and remotely manage the service

In the city of Lytkarino, Velcom is a local provider. It occupies a leading position in its region among other Internet providers. Legal name . She has been working since 2002.

The operator's services are used by ordinary apartment residents for home Internet access. The company also works with organizations, government agencies and individual entrepreneurs.

Over the course of its operation, the provider has created a fiber-optic network that covers all residential buildings in the city. There is a technical service that helps customers every day and at any time of the day. The subscriber can manage his services independently - in his personal profile on the website.

How to register in your account: detailed instructions

Click on the “Register” link.

On the registration page, select the method for identifying your number:

• SMS;
• USSD request;
• PUK 1.

Identification via SMS - message

If you choose this method, then you need to write your phone number in the first field and click on the “Send confirmation code” link.

A code approximately in the following format will be sent to your phone:

• How to connect Internet banking of ASB Belarusbank via the Internet and log into your personal account?

Enter the code received in the message in the “SMS code” field.

*You can only request the code again after 3 minutes. After this time has passed, simply click on the link again if you suddenly did not have time to enter the previous one.

Next, enter the password twice so as not to make a mistake and click the “Register” button.

Identification via USSD

When you select the second item from the list - USSD - you will be taken to a page with brief instructions.

We dial the request *141*0# on the phone and wait for a response message.

After sending, you will receive a response message in which you need to click the “Reply” button.

In the next step, enter a password containing from 5 to 10 characters (letters or numbers) in the field.

You will receive a response message indicating successful registration in ISSA. You can also use the password to log into Melofon.

*This method is, in our opinion, the simplest and most convenient.

• Personal account, login and registration

Identification via PUK 1

For this method must be connected. This procedure is carried out at Velcom sales and service centers.

If you have already registered before, you will see an error with the following text.

*A user with this phone number is already registered. If you have forgotten your password, click “Log in to your account” and follow the link “Forgot your password?”

How to log into your Wellcom personal account

To open a subscriber’s personal account, you need to:

• Go to the Wellcom provider website.
• Click on the green “Account” button.

• Enter your login and password. They are written when connecting in the Internet service agreement.

If you have forgotten your login password, please call +7 (495) 981-44-20. This is customer service. She works around the clock.

Personal information

This menu item contains information about what tariff plan you are using, what is the current balance of your personal account, what benefits are provided by the tariff plan, the method of mutual settlements with the operator, your subscriber status, and also obtain information about the PIN and PUK codes of your SIM card (PIN1 , PUK1, PIN2, PUK2), clarify the dates of registration in the ISSA and the last use of this Internet system.

In the “Additional Information” tab, information about the client’s ID, personal account number and date, accruals for the previous month, the remaining minutes for the promotion (if the service is activated), and the form of payment are available.

In order to find out PIN1, PUK1, PIN2, PUK2, click on the “PIN/PUK” button at the bottom of the page.

Contacts

In order to ask a question, get advice, or report an error or problem related to Welk, you must call the contact center at 150.

The number is free and uniform across all networks in Belarus.

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• about the author
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Nikita Averin

In 2021 he graduated from the Federal State Budgetary Educational Institution of Higher Education “Saratov State Technical University named after. Gagarina Yu.A.", Saratov, in the field of preparation "Informatics and Computer Science". Currently I am the administrator of the site kabinet-lichnyj.ru. (Author's page)

Financial information

The section contains information that the subscriber needs to pay for communication services on time, as well as for independent audit of financial relationships with the operator. Here you will find your payment history, payment recommendations, as well as the opportunity to top up your personal account balance using express payment cards.

The section contains the following pages:

• Top up online from a bank card via the Internet

• Installment information;
• Payment information;
• Unconfirmed payments;
• Payment by EO card;
• Wrong payment.

Installment information

In this section, you can view the number of remaining payments for equipment purchased in installments, the size of the monthly payment, repayment period, etc. You can also write off payments yourself without contacting the company’s sales and service center if there is a sufficient amount on the balance.

Payment information

This section contains the history of your payments for communication services - you can see when and what amount was credited to your account over the last 2 months.

Unconfirmed payments

The “Unconfirmed Payments” section contains a list of your transactions for registering payment. The status of these payments is also indicated. More details on how to register a payment can be found on the special page of the website www.velcom.by.

To register the payment, click the “Next” button.

Enter the amount we need in rubles and click “Next”.

*The maximum amount for registration is 3 Belarusian rubles. If you enter an amount exceeding this limit, you will see an error. The validity period is 3 days.

At the last step we confirm or refuse.

Payment by EO card

In this section, you can pay for communication services using an express payment card by entering the 14-digit code indicated on it.

Wrong payment

In this section, you can submit a request for a refund of an erroneous payment if, when replenishing your balance, you made a mistake in your mobile phone number and the money was sent to someone else’s number. A refund request will be reviewed within 3 business days.

What conditions must be met for a refund to be processed?

• The payment amount should not exceed 30 Belarusian rubles;
• No more than 14 days have passed since payment;
• The correct number differs from the incorrect number by no more than 2 digits;
• When paying to a PRIVET subscriber number, a refund of an erroneous payment is possible only if the declared funds have not been spent at the time of processing the application.

In other cases, you must contact the velcom sales centers (if the erroneous payment was credited to the velcom/PRIVET number), or the sales centers of the operator in whose favor the erroneous payment was made (data is indicated on the receipt). A refund request is processed within 3 business days. You will be informed about the result by SMS message.

*Please keep the receipt until payment is credited to your phone number.

Accounts, details

This menu item includes information related to subscriber accounts. You have the opportunity to view account details and a breakdown of charges for the last six months and for the current period. Details for the current period are provided as of the day preceding the request. Here you can order an invoice to your email address or change the address and delivery method of the invoice. The service is not provided during the period of billing for communication services (from the 1st to the 3rd of each month).

Accruals for the current period

This section contains information about the cost of communication services (including subscription fees and VAT) that you used in the current month.

Detailed information on the cost of communication services, including subscription fees and VAT, is available by clicking on the “Details” button.

View details

In this section you can view the details of your calls and SMS for each of the previous six months and for the current period. Available detail types: outgoing and incoming.

When you select the items you are interested in, click the “Next” button. An SMS message with an M code will be sent to your number, which must be entered in the text field.

*To view details from a tablet (modem), you must enter PUK1.

Order an invoice by email

You can order a re-sending of an invoice for communication services (for the period of interest) if it was not received during regular mailing. An invoice is sent to the email address you provided when concluding an agreement with the company. If the Client repeatedly changes the invoice delivery address during the month, the regular invoice will be sent by the company to the address specified in the CCIS at the time of generating the invoice for the past billing period.

Invoice delivery history

This section indicates the history of delivery of regular bills for communication services to the subscriber. You will not be able to view your delivery history if you have selected the delivery group: “Receives by yourself”.

*You can change the address and delivery method in the appropriate section.

Changing the delivery method/address

In this section you are given the opportunity to change the method of delivery of invoices, choosing the most convenient for you (e-mail or in hand).

If you specify the E-mail method, the invoice for communication services will be sent to the email address you specified in PDF format. If you select the optional Excel media, you will additionally receive invoices in Excel format.

At the last step, enter the address, select the invoice format and click on the “Next” button. When you move to the next page, we confirm receipt.

Internet statistics

In this section you can view statistics on visited resources for 1 day within the six previous months and the current period.

Please note: Internet statistics are generated using information about visited resources aggregated by service and contain: service name, domain names of visited resources (only for the http service, if the IP address is correctly converted to a domain name), incoming and outgoing traffic.

Services whose definition is not possible are aggregated into the Other category.

The data in the table is sorted by total traffic volume, from largest to smallest.

*The maximum number of requests is 10 per day.

Operations with TP and services

This section allows you to enable/disable some additional services, as well as temporarily suspend the service of a subscriber number.

Operations with TP

In this section you can change the tariff plan you are currently using. In addition, here are links to descriptions of all main velcom tariff plans.

You can read more in the instructions for changing the tariff plan.

Subscriber services

This section provides you with a list of connected additional services. Also here you can independently connect and disconnect other services (if their use is provided for in your tariff plan).

Change of number

In this section, you can select a number from the list of those offered, or select a number using a mask or type, and also leave a request to change the number.

To change your number, you first need to select a number that suits your requirements. There is a number mask for this. In the “%” mask, it is used for numbers, the choice of which can be arbitrary.

It is possible to choose a room category:

• Platinum;
• Diamond;
• Gold;
• Silver;
• Bronze;
• Simple.

Mobile Internet

In the section you can connect/disconnect, or change the current package number

You can leave a request to assign/change your “favorite” number. Many tariff plans may not provide this service.

* For more information, please call 411 for help.

Pause

This section allows you to temporarily suspend the use of all mobile communication services, i.e. connect and disconnect additional .

For the day the service is connected, the subscription fee for the tariff plan and additional services is debited daily according to the subscriber's tariff plan without taking into account.

Starting from the day following the day of service activation, 50% of the tariff plan subscription fee is charged.

If a discount is provided on the subscription fee of a tariff plan, 50% of the discounted subscription fee will be charged.

Additional subscription fees are not charged from the day following the day of connection.

When active, on the Internet Assistant page you will see the message “Service has been suspended on your initiative.”

To restore, click the “Restore” button.

Settings

In this section you can get mobile phone settings for working with, MMS, video streaming.

After selecting the item you are interested in and clicking the “Next” button, the settings will be sent to your cell phone.

*The phone must support automatic setup, otherwise use the manual provided on the Velcom website.

Call forwarding

In this section, you can set/cancel forwarding based on a given condition or unconditional.

Call Forwarding is a service that allows you to redirect incoming calls to another phone number. The telephone numbers to which calls are forwarded can be either mobile phone numbers or fixed network numbers.

Voice mail (Plus package)

This section allows you to enable/disable the “Plus” voicemail package, as well as set/cancel an email address for duplicating messages received in your voice box.

How to recover your ISSA password?

If you have forgotten the password from your personal account, then click on the link “Forgot your password?”

On the password recovery page you need to enter:

• phone number;
• choose an identification method (read more above);
• enter the new password 2 times.

Website: https://www.a1.by/ru/ Account: https://asmp.a1.by/asmp/LoginMasterServlet?userRequestURL=https%253A%252F%252Fmy.a1.by%252Fwork.html&serviceRegistrationURL=&service= ISSA&wrongLoginType=false&cookie=skip&level=30 Phone: —

Velcom is a Belarusian cellular operator that provides various services, including mobile communications, Internet, and calls to landline numbers. The company is actively developing and offering its customers more and more new and convenient services. One of the most useful developments is a personal account, which is available to all SIM card holders of a given operator. In LC you can check the account status and order details to check expenses for the billing period. The service also offers many other convenient options. All you need to do is complete a quick registration to gain access to them.

You must go to the my.velcom.by page to begin the registration process. Please note that on the site you can create an account both for mobile communications and for monitoring your Internet connection. In this case, you must select the first option.

A new window will immediately prompt you to enter your login information, but you must first create an account by clicking on the “Register” button. Step-by-step instructions on how to do this:

1. Enter the phone number of this operator (it must be current).
2. Select identification method. The most convenient way is to receive an SMS with an individual confirmation code.
3. Then click on the “Send code” item. When the combination of numbers arrives in the form of SMS, you will need to copy them into the appropriate field. On some phones this happens automatically.
4. The last step is choosing a password.

Once all details have been confirmed, just click “Register” to finish creating your account. The user will be automatically redirected to the newly created account.

In the personal account you can immediately obtain basic information about the client. By going to the “Personal Information” section, you can find out who the phone number is registered to, what the current status of the personal account is, and whether there is still traffic left for the current billing period. If necessary, the user can immediately change the password.

If your balance is approaching zero or you need to pay extra for options, you can remotely top up your account directly from your personal account. In the “Financial information” section you can make a payment from a bank card.

The operator offers a large number of additional options, from expanded Internet traffic to additional call minutes. If a subscriber needs to expand his own capabilities, he can go to the “Operations with TP and services” section. Here you can choose a different tariff or activate options.

In the city of Lytkarino, Velcom is a local provider. It occupies a leading position in its region among other Internet providers. Legal name . She has been working since 2002.

The operator's services are used by ordinary apartment residents for home Internet access. The company also works with organizations, government agencies and individual entrepreneurs.

Over the course of its operation, the provider has created a fiber-optic network that covers all residential buildings in the city. There is a technical service that helps customers every day and at any time of the day. The subscriber can manage his services independently - in his personal profile on the website.

Registration of a personal account

You will not be able to create a personal account on the website avk-wellcom.ru yourself. First you need to connect to the network. To do this, first fill out the application form:

1. Open main page.
2. Click on “Connection”. The button is located in the upper left corner. To open it, the user will need to agree to the terms and conditions of use of cookies.
3. The section https://avk-wellcom.ru/zayavka-na-podklyuchenie.html is loading.
4. On the left, the technical parameters of the future connection are selected. Here the client needs to indicate the tariff and select equipment, if required for the connection. If you have your own equipment, then all fields must be left blank (without ticks). If you need television, then the appropriate package is also indicated in the field.
5. On the right side, personal and contact information is indicated. You also need to enter the exact address of the object that you plan to connect. If the apartment already has a cable, you will need to check the box. A check mark is also needed to confirm consent to the processing of personal information.
6. Click “Connect”.

The application is sent for consideration. It first looks at the address to make sure the property is within the coverage area. Then they call the client to discuss the details. During a telephone conversation with the manager, you need to tell him:

• Series, number and other data from the passport (for drawing up a contract);
• Convenient connection time (and date);
• Full name of the person in whose name the contract will be registered;
• Additional details of cooperation.

Then, at the right time and day, technicians arrive to connect the equipment and configure it. Then the client pays for the services and signs the contract. Now he becomes an active subscriber of the company, on the basis of which he is provided with the details for logging into the Wellcom AVK personal account.

Attention! If you plan to use additional services, for example, installation and activation of security software, it is recommended to inform the operator about this during a telephone conversation. Otherwise, specialists may not have the installation files with them, so they will need to be called again.

What services does the operator provide?

Wellcom company connects and services wired Internet for individuals, organizations and businesses. To use the services of the provider, leave a request on the website or call the service numbers. In addition, here you can connect a landline telephone, television and install an intercom.

Home Internet

Cable installation (if necessary), installation and configuration of equipment are carried out by specialists on a pre-agreed date, the service is free.

The client is given a choice under what conditions he wants to use the home Internet. Here are the tariff options:

• Social – speed up to 10 Mbit/s. Cost – 100 rubles per month.
• For communication – up to 15 Mbit/s, price – 300 rubles/month.
• Basic – traffic at speeds up to 50 Mbit/s, subscription fee – 500 rubles.
• Ideal balance – up to 75 Mbit/s, 600 rubles per month.
• Professional – up to 100 Mbit/s. Monthly fee – 750 rub.
• Premium – up to 150 Mbit/s, payment – ​​999 rubles/month.

The subscription fee is charged every day. To find out the amount of your daily payment, divide the total cost of your tariff by the number of days in the month.

The operator also provides a service to visit the client’s address. You can order delivery of your computer and its accessories. The cost of such a service is determined by the subscriber’s distance from the company’s main office - from 150 to 400 rubles.

There is an additional service related to Internet access:

• Setting up Windows and Mac OS.
• RJ-45 and optical socket connection.
• Setting up a Wi-Fi access point.
• Browser installation, configuration, updating, removal.
• Setting up and updating the router.

Check the prices in the price list on the provider’s website.

A television

Wellcom, like other service providers, is switching to digital television. Subscribers are offered 111 channels of different topics - information, entertainment, children's, sports, films.

The subscription fee for the basic tariff is 150 rubles per month. Connection costs 300 rubles. This amount includes payment for the following services: cable installation, drilling a hole in the wall, installation of connectors, configuration. If you need to connect one additional TV, you need to pay another 500 rubles. Do not lose the contract - its restoration costs 150 rubles.

Telephony

Wellcom connects landline phones for local, long-distance and international calls. 3 tariffs offered:

• Unlimited - 450 rub/month. Unlimited local calls.
• Combined – 350 rub/month. A package of 600 minutes, after exceeding the limit the cost of one minute is 0.35 rubles.
• Time-based – no subscription fee, per-minute billing – 0.5 rubles/min.

Connection is free. Additional paid services are available - call forwarding, voluntary blocking, caller ID.

Intercom

For home security, Wellcom offers “Smart Intercom”. This system works through a mobile application. A video call from the intercom is sent to the smartphone. You can accept it, reject it, or open the door to the entrance with one click of a button on the screen.

You don't have to be at home to use the app. The service operates all over the world, and even while traveling you can find out who rang your doorbell. Photos of visits are saved in the archive - they can be viewed at any time. Online broadcast from the intercom camera is available.

Web Studio

Wellcom is not only a provider. She is also creating websites for businesses in the 1C-Bitrix system. You can buy a finished product or order it. Specialists are engaged in website promotion and monetization. Here you can order design, content filling, website promotion and increasing its traffic.

Where does Wellcomm Lytkarino operate?

Connection to wired Internet from Wellcom extends to the following localities:

• Lytkarino;
• With. Verkhnee Myachkovo;
• ZIL-town;
• Art. Forest Glade.

Wellcome for business:

• Lytkarino;
• LZOS territory;
• Territory of Turaevo;
• SEC "Spring".

The bulk of connections are in Lytkarino. The company's services are used not only by residents of apartment buildings, but also by government agencies, commercial and industrial organizations, and educational institutions.

Contacts and website

The main office of the company is located at Lytkarino, st. Lenina, 21. Detailed information about all services provided is available on the official website.

The office is open daily from 9:00 a.m. to 9:00 p.m. Applications from subscribers are accepted around the clock by telephone and the latter is multi-channel.

You can pay for services at the company’s office any day from 9:00 a.m. to 9:00 p.m. Payment using bank details is also acceptable, but in this case the bank may charge interest.