The use of the Mobile Mail application has become available to all owners of SIM cards of the mobile operator MTS. Simply download and install the application on your phone or any other device, and you will be able to receive emails and send messages on time.
The use of the mail module became possible thanks to the development and installation of special software on the servers of the MTS operator. IBM Corporation was involved in this.
Detailed description
Thanks to the presence of the presented option, you don’t have to worry if you’re afraid of not answering an important call on time. The subscriber will know who called him and what they wanted from him. All users who were unable to get through will be able to record a special voice message. Listen to the message using one of several available methods. First you need to study what options are offered for connection.
"Voicemail (Basic)"
This is the simplest version. It saves received SMS for a day. Listened messages are also stored for no more than one day. Users can record any message within a minute. In this case, one subscriber can send no more than 15 SMS.
“Voicemail (Basic)” is completely free.
"Voice mail"
The second option is a more improved version of the previous one. Additional functions are available to users. Don’t be afraid to miss calls or not listen to SMS; the storage period in this version reaches 7 days. After this, they will remain in the archive for another 10 days.
What is it, what does it look like and what might it be needed for?
If a person has this function activated, then one day the following information may arrive on his phone: “they left a voice message msg.vm.mts.ru/dbhttp.” That is, he has the opportunity to access the recording and listen at any time convenient for himself.
There are several options that allow you to listen if you left a voice message:
- If you are within the borders of the Russian Federation, you can call a special short number 0860;
- Outside our country, you can also call, but to a different number: +79168920860;
- If an email was specified when connecting to the service, you can receive the recording to that email;
- You can simply follow the link msg.vm.mts.ru/dbhttp and listen online. Or pre-download it to your mobile device.
Is this functionality useful? Of course, in some situations yes. For example, there are people who do not like to write regular SMS or do not have such an opportunity (for example, they are driving a vehicle). And you need to tell something to another person, even if he is not available for a call at the moment.
In fact, this is the same tool that can be found in a landline answering machine. When the caller is given the opportunity to speak a short message after the signal. The duration of this service from MTS is ninety seconds. Quite enough.
Fact No. 4. You are unlikely to become a good salesman
But you will be an excellent cleaner.
MTS (RTK) is trying to get away from the definition of “seller”, for some reason considering it unworthy. They look for euphemisms for job titles, such as “specialist” or “head of the sales office,” or even “shift supervisor.” The essence of the work does not change - to sell.
But you will devote only 15-20% of your working day to sales. The lion's share of time will be spent on:
- writing endless reports
- performing administrative tasks - monitoring competitors' prices, photo reports and rehanging accessories from one display case to another (and vice versa)
- washing floors and display cases. Washing display cases and floors. Washing floors and display cases. Endless
You will be allowed to talk with clients only according to a strictly established sales script. If a deviation is detected once, a reprimand will be given. 2 times – disciplinary action. On the third, dismissal under the article.
You won't understand phones either. Firstly, it’s simply difficult to remember the characteristics of 30-40 different models. Secondly, this is not necessary.
A typical sale looks like this:
– Take this phone, it’s very cool, everyone takes it (which means “take this phone, I’ll get into the motivation program for it, but I don’t know what’s going on in terms of cores, pixels, resolutions”).
As a last resort, you can always open an online store and read the characteristics from there. Sometimes it’s especially funny to watch some blonde girl (no stereotypes!) explain the difference between Samsung and iPhone:
- Well, the Samsung Ten ES seems to be more powerful, but the iPhone 10 ES is more prestigious, and it seems to have a better camera, it also has such a cutout on the screen...
In general, you understand. Unfortunately, this can only be called sales with a stretch.
How voicemail works
The MTS Voice Mail service is an excellent solution for those who are afraid of missing important calls. The operator provides the opportunity to find out about everyone who called you. Users can leave any message notifying you of the importance of their call. How does the option work? If the subscriber could not get through, or your phone is turned off, then the caller will have the opportunity to leave a voice notification. The answering machine will notify you of the start of recording with a long beep. Mail management is carried out through USSD commands and your personal account on the official website.
Fact No. 2. The training won't teach you anything.
But they can make you an alcoholic.
The training process itself consists of several stages: 3 days of training -> 2 weeks of work at the point -> 3 days of training -> Exam -> Entering the point on a permanent basis. Real knowledge is acquired only at the stage of two weeks of work at the point.
For the next n months - this is your kitchen, dressing room and rest room all in one
The trainings are mainly stories about what a wonderful company MTS is, how much you will earn and how you will be able to travel around the world at someone else’s expense. A minimum of information about the actual work is given. This regularly creates a problem: new employees, when they go to work, have no idea at all about what and how to do.
are working for two people during this period – serving their clients and explaining how to work to newcomers. Needless to say that already on the second day you will be hated and cursed after every “Vasya, help me accept the payment”?
However, there is also a bit of positivity. Training days will be a real paradise for drinkers, because one of the oldest established traditions involves drinking alcohol together every day in a corporate apartment (often together with a trainer).
What is a voice message in MTS?
As you know, if for some reason you are absent from the network, then the subscriber calling you at this time has the opportunity to leave a voice notification for you. Once you are online, you will know that there is a message for you and will be able to listen to it.
This function is called “voice mail”, and is available in almost all domestic operators. The MTS operator we are considering also has it, which is implemented in three main forms:
- “Basic voicemail” is a popular free option with limited functionality;
- “Standard voice mail” is an expanded version of “basic mail”, characterized by broader conditions and paid functionality (2.30 rubles per day);
- “Voicemail+” is the most functional and expensive option (3.30 rubles per day).
Has a whole range of additional features. Three forms of MTS voicemail
The most popular and widespread is the basic voicemail option, directly associated with the number 0861. The function is free of charge, and is usually connected to the subscriber, who will be able to listen to messages, by default, without special notification. Exceptions are the MTS Online, MTS Connect and MTS iPad tariffs.
- Voice mail on MTS: what is it, how to connect and disable the answering machine
"Double room" for corporate clients
The option is intended for corporate clients. It allows customers to link a second number to a SIM card and simultaneously use any of them to receive operator communication services.
“Double number” is an old service, launched by the operator back in 2010. Today it is not available in many regions, so you need to check with the Help Desk, your personal manager or a communication store to see if it can be activated in a certain subject of the Russian Federation.
Features of use - this is an excellent opportunity to separate your work and personal conversations using just one SIM card. As part of it, the subscriber receives a SIM with an additional service that allows you to switch between two linked MTS numbers and simultaneously use each of them.
The subscriber is asked to choose which phone will be the main (active) one and which one will be the additional one. Then he will be able to receive messages and calls from both numbers, and send SMS and calls from the active one. The user can connect one tariff to two numbers or choose different ones, pay separate bills or one joint bill.
According to the conditions for using the option, both MTS phones must belong to the same region so that they can be assigned to one SIM card.
If the numbers have a common account, replenishment is made in the usual way. If separate, money is paid separately for each phone.
The balance check is performed in the usual way, but only for the active number. To find out the balance on a separate additional account, you will need to switch between phones.
Connecting and disconnecting
To connect, you need to contact the personal manager assigned to the company or visit the operator’s communication salon. The operation is performed by replacing the old SIM card with a new one. As part of the service, a subscriber can combine two existing MTS phones into one number, receive two new ones or one new one linked to the old one.
To disable the option, you will need to contact your personal manager or the operator’s sales office. The operation is performed while maintaining the special SIM or replacing it with two separate SIM cards.
Price
The cost of the service is 300 rubles. From each of the two phones attached to one SIM, 150 rubles are withdrawn. The write-off date is the 1st calendar day of each month.
MTS private clients can get a second operator number without purchasing a SIM card by connecting a virtual one in the MTS Connect application and use it for calls and messages via the Internet. The option is temporarily available only for subscribers in Moscow and the Moscow region. Corporate users can link two phones to one SIM card within the framework. You can find out about the possibility of connecting it from your personal manager or from the Support Service.
How to enable voicemail on MTS
You can connect the service in question in different ways, depending on the version of mail. For example, Basic option:
- Using USSD code – *111*2919#
- From your phone, send an SMS with the content “2919”, indicating the recipient’s number 111.
An improved version of the option can be activated in the same way. Replace the command with – *111*90#. And in the SMS indicate “90 1” – two codes separated by a space. Then you will receive an SMS with your email password. To enable the MMS notification system, you must send an SMS to the same phone number – 111, indicating “90 5” in the content. To switch notifications to an email, indicate “90 e-mail” in the message content.
The maximum version of the service is connected via USSD – *111*900#. Or SMS “90 9” to number 111. You can also activate the presented service in your personal account.
Tariff "Corporate Unlimited"
We have a flexible, customizable “Corporate Unlimited” tariff plan for 2021. In subsequent years, the terms of service may change - monitor the changes on our website or on the operator’s website. For example, MegaFon's 2016 "Corporate Unlimited" tariff does not differ much from the modern version, but changes can occur at any time.
This tariff plan is customizable.
It provides for the following service conditions, on which the subscription fee depends:
- Number of minutes - from 300 to 5000;
- Amount of traffic – from 4 to 30 GB;
- The coverage area for voice communication is “Home region”, “Home region + intercity” and “Home region + Intercity + Travel within Russia”;
- The coverage area for the Internet is “Home Region” and “Home Region + Travel in Russia”.
The subscription fee ranges from 370 to 1400 rubles/month, depending on the selected combination.
Here are some examples:
- Tariff with 300 local minutes and 4 GB of local Internet – 370 rubles/month;
- Version for 600 minutes within Russia (home + intercity) and 10 GB when traveling within Russia – 650 rubles/month;
- Tariff plan for 1500 minutes throughout Russia, including in intranet roaming, as well as 20 GB of Internet throughout Russia - 1070 rubles/min.
The cost of local communication above the package is 1.2 rubles/min., in Russia – 3 rubles/min. Sending local SMS and to MegaFon numbers throughout the country - 1.2 rubles/piece, to numbers of other operators throughout the country - 2 rubles/piece.
Let's consider the cost of international calls on the “Corporate Unlimited” tariff from MegaFon. A call to the CIS countries, as well as to Abkhazia, Georgia and South Ossetia, will cost 12 rubles per minute. Outgoing calls to European numbers, including Turkish and Israeli phones, cost 18 rubles/min. If you need to call Canada or the USA, the cost of the call will be 25 rubles/min., to numbers in Asian countries – 50 rubles/min. Other directions – 60 rub./min.
Calls to satellite phones of the operator Thuraya – 80 rubles/min, to numbers of the operator Inmarsat – 270 rubles/min.
The “Corporate Unlimited” tariff from MegaFon is interesting because you can connect a landline number here. A phone with code 499 costs 250 rubles/month, with code 495 – 495 rubles/month. It is also possible to connect to the “Discount for Experience” program, which allows you to receive a discount of 20% or more in the form of a refund to your account for long-term use of communication services.
How to listen to MTS answering machine recordings?
By activating the service, you will receive SMS about audio messages left on your answering machine. Such a notification contains not only information about missed calls, but also links by clicking on which you can download received sound files.
Traffic spent on downloading is paid separately. Other ways to listen to recordings are determined by the version of the service and your location.
Home region
To listen to the answering machine recording, dial 0861 (basic version) or 0860 (standard and advanced version). The call is free for you, and the subscriber who left the message pays for the call according to the terms of his tariff plan.
By enabling the option in standard or advanced modification, you can listen to messages in other ways:
- via MMS;
- by email;
- in your MTS personal account;
- via the web page.
The options are additional and can be connected separately in the MTS personal account section.
- Use voicemail from MTS and don’t miss important information
National and international roaming
While roaming, listen to received messages by calling +79168920861 (for the “basic” version) and +79168920860 (for other modifications). The cost of the call depends on the conditions of calls to MTS numbers in roaming for your tariff.
To optimize communication costs when traveling abroad, set an option such as “Limit call forwarding in roaming” (*111*92#). It will pause the answering machine outside your home region.
Important! This limitation is automatically included with the basic version of the service. To receive audio messages outside your home region, disable it yourself (*111*920#).
Fact No. 6. You will have the full assortment of the store at home
If you cancel your plans, the company will customize branded merch
3 portable speakers, a year's supply of protective glasses, 20 cases, 7 satellite TV set-top boxes, a couple of hundred SIM cards, 4 portable batteries, 2 monopods, a pair of virtual reality glasses, 30 meters of USB cables of all kinds, all types of health insurance - trophies, mined only in the last six months.
Some of them were purchased independently in order to close the plans (read: so that the management would not blow their minds). Some of it was obtained, ahem, not in the most honest way (more details in the previously promised separate post).
And it will be the same for you. But whether this is good or bad, let everyone decide for themselves.
Settings
Various settings can be added for forwarding. Here we can highlight:
- installation of a custom voice greeting. This can be done through your personal account or applications. Entry criteria will be communicated in advance;
- indicate the situations in which the service will be activated. This could be: the phone is turned off, there is no network, the subscriber is busy, or does not answer the call after 3 rings.
At any time, you can check the active options and remove them through your personal account. You can also contact the operator’s service office with this question.
What does the voice notification option offer to the user?
The MTS company constantly takes care of its customers, so it offers voice mail in 2 alternatives at once. The second option is paid and differs in the number of integrated functions. The cost of a message starts from 2 rubles. per day, and the duration of the conversation should not exceed 1.30 minutes. No more than 20 pieces are available to the user. messages per day. With this service you will never miss an important call again. You will receive a notification even if you forgot to answer the conversation or did not hear the phone at all. The voice notification signal will always be with you, regardless of who called or sent SMS.
Important information about missed calls is stored for 10 days, which means you can listen to it later. If additional services are not needed, you can use the free application from MTS. In this case, the duration of messages does not exceed only 1 minute, and their maximum number is no more than 15.
Date: July 24, 2021 | Updated: August 26, 2021 | Author: Moblie-man
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Like any other cellular operator, MTS has always included voicemail among its list of current services, available for use by the vast majority of subscribers. And, as you understand, below we suggest that you familiarize yourself with the details of using the “Voicemail” option from MTS.
Content
hide 1. Why do you need MTS Voicemail 2. Terms of service 3. Cost of the MTS Voicemail service 4. How to activate the “Voicemail” option from MTS 5. How to set up MTS voicemail 6. Listening to MTS voicemail 7. How to delete voicemail MTS p, blockquote1,0,0,0,0–> p, blockquote2,0,0,0,0–> h21,0,0,0,0–>
Thanks to the use of this option, any subscriber has the opportunity not to miss a single important news, not a single incoming call, even if his phone is turned off or there is no cellular coverage at his location.
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In order to decide whether “Voicemail” from MTS is really necessary for you, you should understand what capabilities are prescribed by the operator in its terms and conditions. And this:
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- Duration of storage of messages that have not been listened to on the server: 7 days;
- Duration of storage of messages on the server that were listened to: 10 days;
- Maximum duration of recorded messages: 90 seconds;
- Maximum number of simultaneously stored messages: 20 pieces;
- Recording of a personal greeting for callers: present;
- Possibility of listening to messages via the site: present.
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Of course, almost the key role in deciding whether to use this or that additional service from cellular operators is also the cost. And in this case, it is necessary to pay special attention to it, since there are many nuances of paying for the option. So, what you need to know about the cost on MTS is the following:
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- Subscription fee: 2.30 rub. on a daily basis;
- Steps to connect/disable the option: free;
- Calls to MTS voicemail number: free for your home region/according to the standard tariff for traveling within the country;
- Record a greeting for your mailbox: free, regardless of your region of residence.
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If you decide that such an offer from MTS will become an indispensable tool for you in everyday life, you can always connect it in three different ways:
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- In your personal account “My MTS”.
- Using USSD format request *111*90#.
- By sending a text message to 111 . The message must include “90 1” (without quotes). Please note that the code is indicated with a space between "90" and "1".
The service is activated instantly, and to confirm this, a message with a code will be sent to the phone number for which the connection was made, providing access to a personal mailbox.
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Of course, after successful activation of the service, you need to configure voicemail. The setup involves setting a greeting for callers, as well as possibly changing the access code to the mailbox.
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There are two ways to make any changes to the greeting settings:
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- In your personal account;
- When calling the number 0860.
It is worth noting that the most convenient method of setting up the service is to use your personal account. This is easy to explain: the service has an intuitive and simple interface, thanks to which even the least advanced PC user can easily set all the parameters that interest him. If your MTS subscriber personal account is not connected, then here are detailed step-by-step instructions for registering it.
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As for calling 0860 , this option is not very complicated, but when dialing you need to listen to information and also go through voice menu items, which not every subscriber is ready to do.
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As a welcome, subscribers are given the opportunity to record live, as well as download ready-made sound files in *mp3 or *wav format.
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To change the access code to a personal mailbox, subscribers can also use the voice menu at the number indicated above, or use their personal account for these purposes.
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In turn, you can also request a new access code to your mailbox using the USSD combination *111*90# , as well as via a text message containing “90 3” (without quotes) sent to number 111.
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Next, we suggest you familiarize yourself with how you can listen to received voice messages. In order to listen to them, the operator has also prepared a large list of possible methods, among which each subscriber can choose the most convenient for himself. They look like this:
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- Call 0860 and strictly follow the voice menu items;
- Listening to messages in the web interface of the service at vm.mts.ru (you can log in to the system using the login/password pair used to enter the My MTS account);
- A call to the number +79168920860 , available even if you are in roaming.
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As for disabling the service, as well as deleting all stored messages, for this purpose MTS subscribers can use three possible options:
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- USSD request of the form *111*90#;
- Text message to number 111 with the content “90 2” (without quotes, don’t forget the space);
- Interface LC "My MTS".
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Fact No. 9. You will leave there as soon as possible
A very subjective point, but still not based out of the blue.
Even a psychologically stable person is under great pressure from the combination of the disadvantages listed above. Some special form of the instinct of self-preservation itself gives rise to the idea that this must be ended.
I’m willing to bet that if you walked into the first salon you came across right now and asked the employees, “Is it even worth going here? All good? Have you thought about quitting? – you will hear a lot of complaints and pain .
Daily rating of plan implementation. If you are not in the first three lines, get ready to have your brain blown and threatened by your superiors
I have a lot of friends who still continue to work at MTS (RTK). Each of them, with some frequency, expresses a desire to quit and forget it all, like a bad dream.
Why don't they do this? Often because there is simply no alternative. The main pool of employees is young guys 18-22 who decided to earn money after graduating from school. Realizing that without education and experience they will only be welcome in other mobile retail, and even then not always.
As soon as even a ghostly prospect of a job change appears on the horizon, everyone at MTS takes advantage of this chance.
By the way, fun fact: RTC won't let you go that easily. Each manager has a monthly quota for resigning employees, and if this is exceeded, a deduction from the bonus occurs.
Therefore, as soon as you start talking about dismissal, you and your manager will first have to go through all 7 stages of accepting the inevitable before the cherished “Please resign of your own free will” is signed.
Contacts
| Phones | 8, |
| Official site | mtsbank.ru |
| [email protected] en | |
| Main office | 115432, Moscow, pr-t. Andropova, 18, bldg. 1 |
| Chairman of the Board | Ilya Valentinovich Filatov |
| Bank registration date | 29.01.1993 |
| Full name | Public Joint Stock Company "MTS-Bank" |
Requisites
| License of the Central Bank of the Russian Federation | No. 2268 of December 17, 2014 |
| Legal address | 115432, Moscow, pr-t. Andropova, 18, bldg. 1 |
| payee's bank | PJSC "MTS-Bank" |
| OGRN | 1027739053704 |
| BIC | 044525232 |
| Cor/ac. | 30101810600000000232 |
| TIN | 7702045051 |
| checkpoint | 772501001 |
| OKPO | 17516067 |
| OKATO | 45296559000 |
| OKVED | 64.19 |
MTS operator contact center employees work around the clock for their clients. You can contact information technology support staff from any coverage area of the operator’s home network. You can use customer service services by calling the company's toll-free numbers or sending a request to an email address.
Fact No. 3. They will try to deceive you on your first day of work.
Real life story. The scene seems to be Kurgan.
Until you really get to know everyone and join the team, experienced employees will look at you like fresh meat.
In the best case, you will be forced to connect your home Internet and television, and also issue from one to five (more simply will not work) MTS Bank plastic cards. For the sake of the plan, of course, for the sake of the point! You want to stay and work here, right? That's the same, then don't show up and give us your passport.
In a more advanced version, scams of different colors and types may await . As the most common option: when you arrive at the point, by hook or by crook you will be persuaded not to carry out a recount of goods and an inventory (come on, what are you talking about, they’re all your own, the day before yesterday we were all considered exactly like we were some kind of animals, breeding new ones?!) . On the very first visit to the auditor, it turns out that the point is missing a couple of iPhones and other little things.
Of course, you will have to pay, because the Agreement on Collective Liability will be handed to you to sign as soon as you have time to change your clothes.
MTS support services provided
After connecting with a company hotline employee, clients have the following options:
- Advisory services:
- Use of services and maintenance;
- Methods and rules for making payment for services;
- Receiving detailed information and reports on the use and payment of services;
- Connecting and disconnecting additional numbers;
- Procedure for writing off funds;
- Combining and disconnecting the client’s main accounts;
- Contents and general structure of payment accounts;
- Tariff packages and cost of additional services.
- Activation of a subscriber number after repayment of debt for services.
- Blocking a client's number if it is lost or stolen.
- Adding and removing basic and additional services.
- Changing the client phone number.
- Changing the package of tariff services to any available one.
- Sending invoices for services by fax or client email.
- Receiving individual codes from the client’s mobile card.
- Editing the client’s personal data or his access code to self-service systems.
- Technical assistance on basic and additional services from the operator.
How to call the Russian operator MTS
All hotline numbers serve subscribers around the clock in a live queue mode:
- For subscribers in Moscow and Moscow Region, St. Petersburg, Kirov and other regions of the Russian Federation, as well as Belarus and Ukraine, you can call the MTS operator for free using a single number 08-90.
- For subscribers of the company's network who are in roaming, you should use the free international phone number +7-495-766-01-66.
- For calls from any fixed or mobile number, you must call the toll-free number 8-800-250-08-90.
From a mobile phone on another network
When calling the MTS operator directly, you should immediately clarify where the call will be made from. In some cases, you may need to make a call not from the MTS subscriber's phone, but from a mobile phone of another provider. There is a separate telephone for these purposes.
Call MTS from mobile and landline
When calling from any cell phone within Russia, dial the toll-free number 8800-2500-890. This phone is used if the subscriber has traveled to another region from his home region.
This is a new service organized by MTS, so the waiting time on the line will be less than when calling a single short phone for private subscribers. Subscribers can resolve any issue of interest, enable or disable services, clarify the necessary information about options and other features of MTS services.
Request to MTS support service by email
Network subscribers can submit a request for service and assistance on the following issues:
- For private and corporate clients of the network:
- Activation and deactivation of basic and additional services;
- Blocking or activating a client's mobile number;
- Changing user data;
- Changing client phone number;
- Change of tariff service package.
- For corporate clients only:
- Changing the method and address for delivery of payment invoices for services.
Subscriber self-service in the MTS personal account
Another alternative method for making changes to the range of services provided and controlling costs is to use an individual user page on the company’s website:
- Just go to the service tab on the company's main page.
- Follow the link to receive your system password.
- To receive the access code, simply enter your mobile phone number.
- Expect SMS notifications from service 33-39 to your phone.
- Enter the security code that was sent via SMS.
Features of using your personal account:
- Before logging into the system, each subscriber has the right to familiarize himself with the agreement on the use of the client’s personal data;
- All user actions are recorded using modern equipment;
- One session in idle mode is no more than 20 minutes, after which the system will ask the user to log in again for security reasons.
Looking for a replacement for your operator? Look at Tinkoff Mobile: transparent tariff conditions without “hidden services” and surcharges, inexpensive call and traffic packages, no mobile subscriptions at all, the first week is free plus 500 ₽ to the account when porting a number and other bonuses.
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| Send SMS for free |
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