Why do you need blocking at all? If you decide to leave or change your place of residence for an indefinite period, then blocking is your choice. The question arises, why not just disconnect the services and then reconnect them? The fact is that your “place” may be taken by other people who may have been waiting for a long time for their turn (a free port on the PBX) to connect. Since the service is no longer valid, and the station equipment, of course, is not assigned to you in any way. Blocking leaves you the opportunity to return to use after one call and does not require a visit to the head office to conclude a new contract. And at the same time it will save you a decent amount of money.
A great analogy can be made with a website. If you are involved in website promotion, then you know that “downed” hosting can cause problems not only with regard to the inaccessibility of the resource by users, but also for search engine robots. If they can’t get to your site for a long time, their positions in the search results will drop significantly. If you switch the site to “Offline” (available in many CMS), then the SEO parameters of your brainchild will not be affected.
« How can I temporarily suspend Rostelecom services? »
In order to block any services, just call the contact center - 8 and inform the operator about it.
« How much does a voluntary block cost? »
Home Internet - the first 3 months - 1 ruble/month, then - 50 rubles for each subsequent month of blocking.
Telephone - 95 rubles/month.
« For how long can I block the required service? »
The blocking period for the Internet, telephony and digital television is unlimited.
« How can I unblock Rostelecom services? »
The blocking can also be removed by calling the contact center at 8
What is voluntary blocking
Situations often occur in life when a person leaves for a long time. The reasons may be different: repairs, travel, business trips, etc. It is quite logical that he does not want to pay the operator during this period. In this case, Rostelecom’s voluntary blocking service will come in handy. Its essence is to temporarily suspend the activity of a personal account. The use of the Internet, telephone or TV is blocked, and no money is debited from the client.
By the way, if you are changing your place of residence, then it will be more convenient for you to use the “Move” option.
Complete internet shutdown
A complete shutdown and a temporary block are two different things. When you block an Internet service, access will resume after a specified time, and funds for it will begin to be charged again, even if you do not use the Internet.
Complete disconnection means termination of the contract with Rostelecom if you no longer intend to use the services provided in it. The reason why you may cancel the contract is not important. Company employees may ask about it, but you are not required to disclose it.
You can terminate the agreement at any Rostelecom office by providing a written statement of termination. A sample and a form to fill out will be given to you in the office, consultants will tell you how to complete everything correctly. Most importantly, don’t forget your passport and your copy of the contract. If you borrowed equipment from Rostelecom to access the network, you will have to return it, so take the equipment with you along with the acceptance certificate.
Fill out the application form for termination of the contract
If the contract was not executed in your name, you will have to ask the person for whom the contract was executed to write a termination statement, or take a power of attorney and a copy of their passport from him.
For termination to be possible, two conditions must be met: return all equipment leased from the company, if you have it, and pay off all debts. Please note that if the balance is negative, you will not be able to terminate the contract .
Terms of service
Before enabling the “freeze” from Rostelecom, you need to understand the conditions for its provision. Here the following points need to be taken into account:
- The minimum blocking period is one week.
- The maximum blocking period is not limited.
- Connection and renewal - any day.
- Payment for use is charged automatically after the free blocking period expires or manually.
In some cases, connection is not possible:
- Voluntary blocking is not available if there is a financial blocking of the Rostelecom service.
- The term of the contract for the provision of services is less than one month.
- The user has activated the Promised Payment.
- The tariff plan that the person is using does not provide connectivity.
- The debt under the selected option is more than two months.
- The service is activated using the advance system, but there is not enough money in the account to pay for the first billing period.
If the amount on the balance is not enough to pay, a financial block is established. After replenishing the balance to the required amount, sufficient to provide the option, the financial block is closed and the desired function is activated. If you have any questions, please contact support.
The cost of voluntary blocking by Rostelecom for the Internet or other functions is 3 rubles per day. In this case, the number of days for which you can close the use of the Network, telephone or TV is 60 days. You will have to pay extra to extend this period.
There is also a moratorium on blocking. This is the period during which the user cannot activate the service again after using it. The moratorium does not apply to the situation when it was connected through Rostelecom offices. The duration of the moratorium is 30 days.
Transferring Internet when moving
If you want to terminate the contract due to moving to a new address, do not rush to do so. provides, by using which you will not lose your existing contract and tariff plan. At your new place of residence, you will have the same access to the Internet as you had at your old place. Only the service delivery address specified in the contract will change.
You can order the service and discuss its details by calling 8–800–707–12–12 or via email. But the easiest way is to leave a request on the official website: just click the “Fill out the request” button, then enter your name and number in the window that opens phone number, address of your current place of residence and new address, as well as indicate a convenient date for moving.
Fill out and leave an application for relocation on the Rostelecom website
New residents are entitled to a bonus - a 50% discount on some Rostelecom services for two months.
How to use the service
Voluntary blocking of a Rostelecom phone or other options can be enabled in several ways. The following options are available here.
Via technical support
The easiest way is to contact support specialists and tell them about the need to “freeze” the options being used. Submitting an application is possible by calling a specialist or leaving a request in an online chat. You can leave a request at any time, and then check the fact of inclusion.
Using your personal account
The second way to enable voluntary blocking by Rostelecom is through your personal account. To do this you need to take the following steps:
- Register and log in. This is necessary to obtain expanded access to the functionality and capabilities of the connected tariff plan.
- Go to the services section.
- Find your active plan and select the option you want.
Via the app
Another way to enable Rostelecom Voluntary Blocking is using a mobile phone application for Android or iOS. You can use the function for free after downloading the program, registering and logging in with your details. Next, take the following steps:
- Go to the Services section.
- Select the required tariff plan and click on it.
- In the window that appears, click on the button for the desired service.
- Specify the limitation period and save the settings.
Temporary Internet blocking by Rostelecom
To temporarily block the Internet from Rostelecom, you do not need to go to the office, but just call the specialists. We have already looked at how to call Rostelecom’s technical support service, but if you forgot, you can do this by calling toll-free 8-800-181-18-30 . If you can’t communicate using this number, you can try the second number 8-800-100-08-00 . Before calling, prepare your passport (if the contract is concluded for you) or the passport of the person who entered into the contract with the operator. The specialist will ask you to dictate your passport data, give the contract number and code word, and then block the Internet.
If you have been using the services of Rostelecom for a long time, then you know that getting through to technical support is not so easy. The second option for temporary blocking is the user’s personal account. Just repeat the following sequence of actions:
- open the Rostelecom website and enter your username and password to access your personal account
- open the list of connected services and find the “Home Internet” item among them
- click on it and, once on the page with the description of the service, find the “Voluntary blocking” button
- click on it and select the period for which you want to block the Internet
- don't forget to click on the "save data" button
Please note that blocking occurs only for the next day, and not immediately.
If the first two options are problematic for you, then you will have to go to the nearest company office. The list of documents you need to take with you remains the same:
- passport of the person for whom the contract is concluded
- the contract itself or its number
You can temporarily block the Internet for a period of 5 to 90 days, provided there is no debt to the company. In addition, there should be enough funds in your account to pay for one day from the moment you resume using the service.
Removing the lock is done in the same way using one of the three methods above.
How to disable the option
Of no less interest is the question of how to disable Rostelecom’s Voluntary Blocking after returning. In most cases, this happens automatically after the deadline set by the user has expired. The activation date is usually set at the time of deactivation (discussed above).
There are also other ways to remove the Rostelecom Voluntary Block ahead of schedule. To do this, you can use the methods discussed above:
- Contacting the call center.
- Submitting an application via online chat.
- Using your personal account on the company website.
- Disabling the ban via an application on a mobile device.
Now you know how to unblock Rostelecom Internet or another option after Voluntary blocking. If the process suddenly does not occur automatically, you can use the options discussed above.
What services can be suspended
According to the provider's rules, the option applies only to the company's services. If the user has rented equipment or equipment purchased in installments, he will have to pay for it as usual. In this case, you can calculate how much the Rostelecom Voluntary Blocking costs, taking into account the cost of paying for the equipment.
Blocking is possible for the following options:
- Home phone;
- Interactive TV;
- Home Internet.
Voluntary blocking by Rostelecom is a useful option that allows you to save on paying for services in case of prolonged absence from home. Enabling the function is possible with the help of the company operator, through your personal account or using the application. As for shutdown, it occurs automatically or forcefully using one of the methods discussed above.
What is it for?
Not all subscribers tend to stay in the same place for years. Due to some life circumstances you have to move or be temporarily absent. For different reasons:
- Business trip;
- Journey;
- Temporary leave.
During this period, fees for television and Internet, and landline telephone will not be justified. The subscriber pays for what he does not use. This is not a friendly approach that forces the client to break the contract. And Rostelecom is trying to retain its customers, despite the fact that the company has long become a monopolist provider of communication services. To resolve the issue, a temporary suspension of the contract is provided.
How to block Rostelecom for a while?
Experienced subscribers will not discover anything new for themselves. Everything is done through:
- Personal Area;
- Contact the company office;
- Call support.
It's easy to pause payments. Log in to the website lk.rt.ru using your credentials, and in the “Service Management” section, find the appropriate one and check the “Voluntary blocking” checkbox. Next, the system will prompt you to select the desired personal account and confirm the actions. Payment is suspended:
- TV;
- Internet;
- Home phone.
