The inability to send a message confuses the mobile network user. When it comes to an error with code number “38”, this may mean that there is a problem in the device settings. In addition, refusal to send a message may be due to problems with the SIM card itself. Typically, a failure occurs in response to a user action. The user types a message and sends it to one of his contacts. In response, the system issues an SMS with the text “Error 38”.
“Error 38” is the system’s response to sending an SMS if it is impossible to perform the action. A failure may occur due to incorrect settings of the SIM card or mobile phone.
What does Error code 38 mean when sending SMS to MTS?
You don't need to have technical knowledge to understand that the occurrence of such an error means that it is impossible to send a message. In this case, the code indicates that the difficulties are caused not by the actions of the operator, but by the state of the phone or SIM card. Accordingly, subscribers are required to look for reasons and deal with difficulties.
Causes
If the subscriber was unable to send an SMS message, you should:
It is important to emphasize that if the settings section mentioned above is missing, you should select a similar or similar menu item.
Users often experience error code 38 when sending an SMS message. This code can accurately tell about the problem only to experienced technicians who understand the meaning of error numbers. To fix it yourself, read the instructions below.
Brief introduction
Problems on the operator’s side have been very rare in recent years. This is due to the accelerated improvement of equipment, constant diagnostics and repairs.
Communication fails only on major holidays, during mass events - the reason lies in the congestion of the network. Each mobile tower accepts a limited number of calls, but when everyone within a radius of several kilometers tries to make a call every second, a serious problem arises.
Fortunately, everything gets better within 30 minutes - the flow weakens, returning the number of outgoing calls to the tower’s capacity. Such incidents most often occur on New Year's Eve, Victory Day, Christmas and other significant dates.
Incorrectness on the user's side is the most popular explanation for an unsuccessful attempt to send an SMS message. The reason for incorrect settings is the newness of the phone, illiteracy of the user, or failures in the device’s OS.
To resolve each of the difficulties, you can use our short instructions. They will be relevant for all large operators - MTS, Beeline, Tele2, Megafon.
When sending a message, errors 50, 28, 38 often appear
Causes of error 38 in a mobile phone
Error codes are specific to different systems. The code in question belongs to the operator, not the system in the device. This means that at the moment of a failure, the mobile phone displays a code on the screen that is transmitted over the cellular network. It means that there is currently a problem with the SIM card or contacts in the SIM card tray on the mobile phone itself. In some cases, the error code may mean that the operation the user is trying to perform cannot be completed.
For example, a user is trying to send a message abroad, but there are not enough funds in the account to complete this operation. Or the mobile network on the phone is configured incorrectly, which is why the code appears on the phone screen. Sometimes, instead of code 38, you can see a “message not sent” error notification on the screen. Even if you try to send it again, the same notification will appear on the screen. Let's find out what you need to do to fix this problem in your phone.
Invalid dialing format
Sometimes messages are not sent because the recipient's number is dialed incorrectly - you must use the international format, which is the country prefix and ten additional digits.
There are cases when an iPhone user tries to send an SMS, but mistakenly uses an email address instead of the recipient's phone number: the iMessage function is compatible only with the email of owners of Apple devices registered in iCloud and fails during communication with gadgets running other operating systems .
Problems when sending SMS from MTS operator
Quick messages on your phone make it possible to almost instantly and silently send up to 160 characters to another subscriber. Despite the large number of applications for free communication (messengers), SMS remains popular. After all, they are available where there is no Wi-Fi, which means there is no way to transmit messages over the Internet. If you are using a SIM card from MTS and error code 38 appears on your phone, try topping up your account. This will solve the problem if it appears when sending a message abroad.
If the balance status is not the cause of the error when sending the message, you need to reset the network settings. First you need to do a normal reboot of the device. But don't use this particular feature on your phone. Just turn it off and don't turn it on for about 15 minutes. This will allow you to reset the parameters of the operator’s devices in relation to the subscriber’s phone. Also at this time you need to take out the tray with the SIM card and remove it. After 15 minutes, reassemble the phone and turn it on.
A short introduction
Over the past few years, operator failures have become quite rare. The equipment is being improved, more attention is paid to timely diagnostics and repair work.
The exception is network congestion on holidays, such as Victory Day, New Year, Christmas, etc., as well as during public events in cities. Mobile towers are not capable of receiving every second calls made by a huge number of people within a radius of several kilometers. Because of this, SMS transmission fails and the phone displays errors.
Everything is usually resolved within half an hour. When there are fewer calls, towers are able to accept their capacity of calls, and errors stop appearing on smartphone screens.
Let's take a closer look at the algorithm for correcting lags for operators such as MTS, Beeline, Tele2, Megafon, when this is not related to communication failures.
Error code 38 in a phone with Megafon operator
Megafon subscribers also periodically encounter error 38 when sending SMS messages. And it may indicate that the subscriber dialed or indicated the recipient's number incorrectly. If you tried to send a message to a phone number from your phone book, check that the number is correct. Often people save an incomplete number without the country code (+7). Due to this, the operator's equipment may not recognize the number. And on the screen the subscriber will see an error with code 38 when trying to send an SMS message.
In some cases, you can change the message settings so that they can again reach the recipient's device:
Today, almost every mobile phone has an additional slot for inserting a SIM card. If an error code appears, try moving the card to another cell if the previous methods could not help you get rid of the problem. Try using your friends' phone. If the situation repeats with their device, it means that the network is currently unavailable or technical work is underway on the line.
How to resolve error 28 yourself?
First of all, you need to establish the reason why this error notification appears. Most often, the SMS center settings are to blame - they may be saved incorrectly or contain irrelevant information.
Correct number: +79043490000.
Instructions:
- If you have a smartphone with Apple OS, enter the command: **5005*7672*+79043490000# and press the call button.
- For Android, another combination is provided: *#*#4636#*#*, after entering, a menu will open where you need to select the “Text messages” section and specify the SMS center number. If you have two SIM cards, the system will prompt you to select the one you need to save the settings.
- Reboot the device, saving all entered data.
You may also need to adjust the settings for sending messages. In the settings, go to the “Text Messages” section and make sure that it says:
- GSM transmission channel only;
- maximum delivery time;
- message type – SMS or test (displayed differently on all devices).
Why does an error appear when sending SMS on a Beeline phone?
Typically, all of the above parameters are configured automatically after the subscriber inserts a SIM card into his phone and turns on the mobile device. But they could have been changed under various unaccounted for circumstances: failures, accidental changes of parameters, etc. An error may accompany sending an SMS message if the operating system of the mobile device fails. And perhaps the only quick way to fix this is to do a factory reset. You can find instructions for your mobile phone yourself on the Internet.
Setting up SMS center numbers
When you send an SMS text message, it first goes to the SMS center, and from there to the recipient.
SMS center (SMSC) is a service of the operator’s mobile network for exchanging short text messages. The service is automatic and is responsible for receiving, storing and subsequent sending to the recipient.
Each mobile operator has its own numbers for these centers. Find the number you need in the list and follow the settings from the instructions below
Numbers of SMS centers of mobile operators:
What to do if the message was not sent
Every subscriber at least once in his life has encountered a notification on his phone - “Message not sent.” This is quite strange, considering that there are funds on the balance, the device is working properly, and the operator did not warn about any technical work.
And all our attempts to resend the SMS are reduced to zero - on the screen we see the same message about a failure or problem with code 38.
This could mean the following:
The following method will help correct this situation, which you need to repeat on your phone:
Next, restart your mobile phone and try to send the message that you were having problems with before.
Installing the official operator application
Install the official application of your operator from the Play Store or AppStore. There you can manage all service packages, change the tariff, track the balance and movement of funds in the account. All popular mobile operators have download links:
My Tele2 – Apps on Google Play
Each application has the following features:
What it is?
You don't need to be a super specialist to understand that such an error occurs due to the inability to send a message. Code 38 indicates that the difficulties are not caused by the operator’s actions, but by the condition of the SIM card or the smartphone itself. This means that it is the subscriber himself who needs to look for the cause and solve the problem.
Crash
If you notice something is wrong after replacing the SIM card, reboot the device. You can also take out a piece of plastic to try it on another smartphone. The result of the experiment will help localize the problem.
Sources used:
- https://tarifam.ru/ne-otpravlyayutsya-sms-megafon/
- https://zvondozvon.ru/operator/megafon/ne-prihodyat-sms-megafon
- https://kakoperator.ru/operators/chto-delat-esli-telefon-megafon-ne-otpravlyaet-sms
- https://megafon-info.ru/pochemu-ne-otpravlyayutsya-sms-s-telefona-megafon.html
- https://setinoid.ru/megafon/mistake/pochemu-ne-otpravlyayutsya-sms-megafona
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