All mobile operators provide their subscribers with a personal account on the official Internet portal. This is very convenient for the client - after logging into your account, you can manage your tariff, set ringtones, view news, new profitable offers and much more. This is also beneficial for the operator, because there is no need to expand its staff due to an increase in the number of subscribers. But sometimes users encounter an internal system error number #2 with the Megafon operator in the subscriber’s Personal Account. What this can mean and how to fix the error - read further in this article.
Reasons for error #2 in Megafon’s personal account
If you have a Megafon SIM card inserted into your phone, then you automatically have your own personal account, in which you only need to log in. According to the company, less than half of connected users use it. This is predominantly the younger generation who have a computer or laptop.
A zero or negative balance may cause the error in question
Error code 2 can occur for various reasons. It may appear if you filled in one of the fields incorrectly and are trying to log in. Temporary maintenance work may also cause an error. In this case, we have no choice but to wait until they are completed. If your balance is zero or negative, there may also be problems logging into your personal account. Perhaps the Megafon subscriber has not used the company’s services for a long time (usually more than 6 months). If the same request has been sent multiple times, you will also see error #2 on your screen.
Troubleshooting a system error with a mobile operator
Before contacting support or using other methods to resolve error code #2, try cleaning your browser from which you tried to log into your account on the Megafon website. To do this, you need to enter the browser menu, select “Settings” and go to managing site data. The path to history, cache and cookies of sites will be different in different programs. You can find more detailed information in the search engine.
Also go to browser extensions and remove all unknown and unnecessary ones. You can find them in the web navigator menu. After this, you need to restart your computer. And try again to enter your details to log into your personal account on the Megafon website.
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How to fix Error 00?
You can try to fix the error code error 00 yourself. If the error is complex and there is no way to figure it out, then you can contact the company’s specialists for support. There are several basic manipulations that will help you understand situations:
- Initially, you need to check the exact date and time on the device.
- It is important that your phone or computer has access to the Internet.
- If there is no Internet connection, then you need to take care to restore access to the network and use the services of operators there.
- There is a desktop browser, and you need to refresh the page in it. The easiest way is to use the Ctrl+F5 keys.
- After checking the browser extension, you can see that some plugins have errors, which led to a malfunction. You need to disable extensions and check the functionality of the service.
- To fix the error, sometimes it is worth launching a different browser and logging in again.
- It happens that the authorization data is incorrect. You need to request a login code using the command *105*00#.
- Often, specialists can carry out maintenance work on the resource. In this case, you need to wait until such work is completed and then you can enter without any problems.
- The surest way is to download the smartphone application.
- Additionally, you can always contact the technical support center for subscribers.
Requesting a new password for your personal account and the Megafon mobile application
If internal system failure with code #2 in Megafon appears again, try downloading a free application from the store to your mobile phone. For Android devices this is Google Play, for iPhone - the App Store.
The functionality of the mobile application is in no way inferior to the functionality of the personal account in the web version. You will be able to manage your services in the same way as on the website.
If you have an outdated device, you can try to order a new password. You may have entered it incorrectly in the entry field. Or entered your login information to your corporate personal account. To do this, enter the USSD command: *105*00# and press the call button. You will receive a message via SMS containing your password.
A similar request can be created using the free short number 0505. After connecting, follow the prompts. You will need to go to the tariff section and come up with a new login code for yourself. There is another way: send the message 00 to phone 000110. Your password will be sent in the reply SMS message.
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Description of the error
To log into your MegaFon Personal Account, you must go through the registration process in the system of this telecom operator, after which you will be able to receive a password for the user account on the official website. To perform this procedure, you need to send a USSD command to the number *10500# from your phone, and then press the call key to make a call. Within the next ten minutes you should receive a message with the password for your personal account.
After receiving the password, you need to log into your Personal Account on the MegaFon website using an Internet browser or from a specialized mobile application. In the “Login” line you need to enter your SIM card number, in the password line you need to enter the code you just received in an SMS message. By the way, in order to recover your password, you must follow the same steps described above. In the same way, you can log in to the official smartphone application.
When logging in, you may have encountered an error that your Personal Account is unavailable; this failure in the MegaFon system is referred to as “internal system error 2”. Often the solution to this problem lies in restarting the browser or application, or logging into your account from another device (laptop, tablet, etc.). In order to localize the search for system error 2, it should be said that this malfunction is primarily associated with logging into your personal account, regardless of the device used for authorization in the MegaFon network. Error 2 is not a random failure of the authorization service, so let's find out the reasons for its occurrence and then fix this problem.
How to contact Megafon operator to resolve internal error #2
To solve problems with logging into your personal account, you can contact the support service. To do this, you need to dial the following number on the keypad of your mobile phone: 8-800-550-05-00. When connecting to the operator, you must describe your problem and inform about the actions that you have already taken.
To contact support on the website:
- Go to the Megafon home page of your region.
- There, select the section in the top block “Support”.
- In the drop-down menu, select “About My Account”.
- This section below describes all the moments of logging into the Megafon account. You can use these tips.
- Select “Support” again and click “Frequently Asked Questions” in the list. In this block you can find all support contacts, including those in roaming.
Here you can open the “Write to us” section, in which you will have to fill out a form. Select a topic that interests you, write your phone number, enter your full name and in the “Your question” field describe your current situation with error #2. After that, enter your valid e-mail, enter the captcha and submit your request. You will receive a response to your email within 24 hours.
You can also ask for help on the official pages of the company’s social networks.
Here are the main contacts:
| Social net: | Address: | |
| 1 | YouTube video hosting channel | youtube.com/user/MegaFonTV |
| 2 | Official VKontakte page | vk.com/megafon |
| 3 | Operator page in Odnoklassniki | odnoklassniki.ru/megafon |
| 4 | facebook.com/MegaFon.ru |
If an internal system error with code #2 appears again for the Megafon operator in the user's personal account, you can turn to one of these pages for help.
Access recovery
Anyone can have problems accessing online service pages. This can happen either due to a server system failure or due to the user’s personal carelessness. In the latter case, this may be an incorrect entry of authorization data (password or login) or the fact that the client simply forgot his password.
There are several effective ways to deal with the Megafon personal account error. First, you should try to refresh the web page (using the key on the panel near the address bar or using the combination CTRL+F5). If this was a single occurrence of the problem, a reboot should help. If not, then you can try:
- dialing 10500# and receiving a new password;
- free call to support 8–800–550–05–00;
- online appeal (megafon.ru/help/faq);
- using a mobile application.
Browser extensions installed from unverified and dubious sources can also cause problems with the site. In this case, the site’s security system, with the help of errors, can prevent such extensions from stealing personal data. Another error can be caused by planned technical work, about which subscribers are notified in advance in official communities on social networks or via mailing lists.
- MegFon - Current tariffs
Contacts and links
- Website address: megafon.ru
- Link to account: lk.megafon.ru/login
- Hotline: 8–800–550–05–00
Megafon on social networks:
- Odnoklassniki: ok.ru/megafon
- YouTube: www.youtube.com/user/MegaFonTV
- Telegram: t.me/megafon_pressoffice
- Habrahabr: habrahabr.ru/company/megafon
- VKontakte: vk.com/megafon
- Instagram: www.instagram.com/megafon
- Twitter: twitter.com/megafonru
- Facebook: www.facebook.com/MegaFon.ru
Operators can be contacted around the clock, as can online support. Using the newsletter, users are always the first to receive company news and course updates in special emails sent automatically by the system.
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Currently, mobile communications have entered the life of every inhabitant of our planet. All mobile phone users are connected to one or another of the cellular providers around the globe. The mobile operator MegaFon, which has more than 100 million subscribers, is no exception. Based on these numbers, it seems that failures in the service system are simply impossible, but this is not the case and various types of problems occur quite often. One of these problems is an internal error in the 2 MegaFon system when logging into your Personal Account. In this article we will look at the cause of the problem and find out how to fix it.
